Ruvna driftsforstyrrelser

1. 15. oktober 2026 kl. 16.55 UTCinvestigating

   Vi ser en stigning i import sync fejl for nogle Vercross skoler. Den Vercross API er i øjeblikket returnerer tomme svar, som forhindrer data fra synkronisering i Ruvna. Vi har kontaktet Vercross og samarbejder med dem om at finde årsagen. Vi skriver opdateringer her, som vi lærer mere.

2. 16. oktober 2026 kl. 13.15 UTCinvestigating

   En synkronisering blev gennemført med succes for alle ramte Vercross skoler. Vi fortsætter med at undersøge årsagen med støtte fra Vercross.

3. 16. oktober 2026 kl. 17.57 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 19. oktober 2026 kl. 13.57 UTCresolved

   Spørgsmålet er løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. september 2026 kl. 13.12 UTCinvestigating

   Vi efterforsker forsinkelser i SIS-datasynkronisering til Ruvna.

2. 22. september 2026 kl. 13.28 UTCidentified

   Vi ser forhøjede fejl og timeout fra en af vores SIS-partneres API 'er, som synes at være kilden til disse forsinkelser. Importen til skoler på den platform tager meget længere tid end normalt at fuldføre, og fordi SIS job deler en behandlingskø, at efterslæb skoler på andre SIS platforme også. Dette er også bredere end vores første opdatering angivet. Ud over forsinkelser med import af data til Ruvna, er SIS writeback fra Attendance forsinket. Deltagelse registreret i Ruvna er ikke i øjeblikket udstationering tilbage til dit SIS på den sædvanlige tidsplan. Deltagere taget i Ruvna er gemt og nøjagtige, og intet skal genindføres. De vil skrive tilbage til dit SIS, når køen er ryddet. At deltage, se lister, og alle andre Ruvna funktioner fortsætter med at arbejde normalt. Vi arbejder på at begrænse virkningerne af den berørte import på resten af køen og overvåger vores partners status.

3. 22. september 2026 kl. 13.59 UTCidentified

   Vi fortsætter med at arbejde på en løsning på dette problem.

4. 22. september 2026 kl. 14.32 UTCidentified

   Vi fortsætter med at undersøge og arbejde på en løsning på dette spørgsmål.

5. 22. september 2026 kl. 15.02 UTCidentified

   Vi fortsætter med at undersøge og arbejde på en løsning på dette spørgsmål. Vi vil dele opdateringer her, når de bliver tilgængelige.

6. 22. september 2026 kl. 15.23 UTCmonitoring

   SIS partnerens API, der udstillede fejl og timeouts er ved at blive stabil igen, hvilket resulterer i, at data syncs bliver genoptaget samt enqueued fremmøde writeback opdatering bliver afsendt med succes. Vi overvåger resultaterne.

7. 22. september 2026 kl. 16.00 UTCresolved

   Denne hændelse er blevet løst. Alle systemer er i drift.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. juli 2026 kl. 20.48 UTCinvestigating

   Vi undersøger rapporter om brugere, der ikke er i stand til at tilføje nye betroede besøgende passerer til deres Apple Wallet.

2. 1. juli 2026 kl. 21.20 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 1. juli 2026 kl. 21.30 UTCresolved

   Spørgsmålet er løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. maj 2026 kl. 15.43 UTCinvestigating

   We are investigating elevated errors accessing Ruvna.

2. 13. maj 2026 kl. 15.47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13. maj 2026 kl. 16.37 UTCresolved

   This incident has been resolved.

1. 26. november 2025 kl. 16.27 UTCinvestigating

   We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.

2. 26. november 2025 kl. 18.22 UTCmonitoring

   Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.

3. 26. november 2025 kl. 18.52 UTCresolved

   Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.

1. 17. november 2025 kl. 13.55 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 17. november 2025 kl. 14.00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17. november 2025 kl. 14.12 UTCresolved

   This incident has been resolved.

1. 12. november 2025 kl. 17.33 UTCidentified

   We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.

2. 12. november 2025 kl. 22.32 UTCmonitoring

   We are continuing to monitor Twilio delays.

3. 13. november 2025 kl. 14.19 UTCmonitoring

   We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.

4. 13. november 2025 kl. 15.23 UTCresolved

   Twilio is continuing to observe messages to ensure a full recovery.

1. 10. november 2025 kl. 14.02 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 10. november 2025 kl. 14.14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10. november 2025 kl. 15.13 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10. november 2025 kl. 15.36 UTCresolved

   This incident has been resolved.

1. 20. oktober 2025 kl. 18.50 UTCidentified

   Due to ongoing network interruptions with an upstream provider, Ruvna data import sync operations are facing delays and in some cases are being paused. We're investigating and will update this page with more details as the delays are resolved.

2. 20. oktober 2025 kl. 19.56 UTCmonitoring

   All pending data syncs have now been completed, and further syncs are running normally as we continue to monitor things closely.

3. 20. oktober 2025 kl. 20.32 UTCresolved

   Data syncing functionality has been fully restored and is stabilized.

1. 28. august 2025 kl. 18.08 UTCinvestigating

   We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.

2. 28. august 2025 kl. 20.33 UTCidentified

   We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.

3. 28. august 2025 kl. 21.38 UTCmonitoring

   SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.

4. 28. august 2025 kl. 23.03 UTCresolved

   This incident has been resolved.

1. 8. januar 2025 kl. 14.11 UTCinvestigating

   We are currently investigating reports of increased errors and issues with sending parent emails through Ruvna Attendance.

2. 8. januar 2025 kl. 14.41 UTCinvestigating

   We are continuing to investigate this issue.

3. 8. januar 2025 kl. 14.52 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 8. januar 2025 kl. 14.57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 8. januar 2025 kl. 15.18 UTCresolved

   This incident has been resolved.

1. 10. september 2024 kl. 13.44 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 10. september 2024 kl. 17.12 UTCresolved

   This incident has been resolved.

1. 27. august 2024 kl. 19.18 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 27. august 2024 kl. 21.23 UTCresolved

   This incident has been resolved.

1. 9. august 2024 kl. 15.15 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 9. august 2024 kl. 15.35 UTCresolved

   This incident has been resolved.

1. 12. april 2024 kl. 13.04 UTCinvestigating

   We're investigating issues accessing rosters and students in Ruvna.

2. 12. april 2024 kl. 13.35 UTCinvestigating

   We are continuing to investigate the issue.

3. 12. april 2024 kl. 13.43 UTCinvestigating

   A fix has been implemented and we are monitoring the results.

4. 12. april 2024 kl. 13.44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12. april 2024 kl. 15.49 UTCresolved

   The issue has been resolved.

1. 12. marts 2024 kl. 12.24 UTCinvestigating

   Schools are reporting being unable to access various parts of the Attendance module. We are investigating the issue.

2. 12. marts 2024 kl. 13.13 UTCinvestigating

   We are continuing to investigate the issue.

3. 12. marts 2024 kl. 14.08 UTCmonitoring

   A fix has been implemented and schools should now be able to access Attendance again. We are continuing to monitor the situation and will provide further updates as needed.

4. 12. marts 2024 kl. 14.25 UTCresolved

   This incident has been resolved.

1. 13. juni 2023 kl. 19.15 UTCinvestigating

   School data syncs are failing at an increased rate. We are investigating the issue.

2. 13. juni 2023 kl. 19.34 UTCidentified

   One of Ruvna's upstream providers is having issues with their services. This is resulting in degraded performance and failures when running school data sync processes. We are continuing to monitor the situation and will provide updates as necessary.

3. 13. juni 2023 kl. 21.25 UTCresolved

   This incident has been resolved.

1. 28. februar 2023 kl. 14.17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing rosters with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 28. februar 2023 kl. 16.28 UTCresolved

   This incident has been resolved. If your school syncs rosters into Ruvna via the Blackbaud API, we recommend checking your Ruvna environment to make sure roster data is synced correctly. If you notice any missing roster data, head to Settings > Data Import and press Trigger Import to initiate a new sync. Please reach out to [email protected] if you have any questions.

1. 3. januar 2023 kl. 15.17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 3. januar 2023 kl. 16.06 UTCidentified

   The issue has been identified and our team is working on a fix.

3. 3. januar 2023 kl. 16.22 UTCresolved

   This incident has been resolved.

1. 21. december 2022 kl. 19.31 UTCidentified

   The Veracross API is experiencing an outage (details here: https://status.veracross.com/incidents/dgwqnvg9pvfj) causing syncs with Veracross to fail. Schools syncing data via the Veracross API may see their syncs fail or have their syncs paused until service is restored.

2. 21. december 2022 kl. 19.47 UTCmonitoring

   The Veracross team has implemented a fix and Ruvna syncs are no longer failing. We will continue to monitor the situation to ensure service is completely restored.

3. 21. december 2022 kl. 19.55 UTCresolved

   This incident has been resolved.