Safenet Trusted Access Euus driftsforstyrrelser

1. 8. september 2026 kl. 14.34 UTCidentified

   SafeNet Trusted Access overvågningssystem har opdaget et potentielt problem adgang til Admin Konsåler. Problemet er at forårsage periodiske, sporadiske login fejl. Spørgsmål i Admin-konsol kan have en indvirkning på din evne til at få adgang til og administrere tokens, brugere, levering, politikker, applikationskonfiguration og andre ledelsesoperationer. The Thales Incident Response Team er aktivt at undersøge dette problem og vil opdatere denne hændelse med yderligere oplysninger, som det bliver tilgængelig.

2. 8. september 2026 kl. 14.51 UTCmonitoring

   Vi har truffet korrigerende foranstaltninger, og vores advarsler og logning viser positive resultater. Vi vil fortsat teste for at sikre fortsat stabilitet.

3. 8. september 2026 kl. 15.15 UTCresolved

   Spørgsmålet med adgang til Admin-konsollerne er blevet løst, og der blev om nødvendigt truffet korrigerende foranstaltninger for de berørte kunder. The Thales Incident Response Team overvåger nøje tjenestens stabilitet. Denne hændelse er nu afsluttet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. september 2026 kl. 07.38 UTCinvestigating

   SafeNet Trusted Access overvågningssystem har opdaget et potentielt problem adgang til Admin Konsåler. Spørgsmål i Admin-konsol kan have en indvirkning på din evne til at få adgang til og administrere tokens, brugere, levering, politikker, applikationskonfiguration og andre ledelsesoperationer. The Thales Incident Response Team er aktivt at undersøge dette problem og vil opdatere denne hændelse med yderligere oplysninger, som det bliver tilgængelig.

2. 8. september 2026 kl. 08.00 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 8. september 2026 kl. 08.05 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 3. september 2026 kl. 05.52 UTCinvestigating

   SafeNet Trusted Access overvågningssystem har opdaget et potentielt problem, der påvirker Console Access, API, Radius og SAML Authentication. Spørgsmål i Admin-konsol kan have en indvirkning på din evne til at få adgang til og administrere tokens, brugere, levering, politikker, applikationskonfiguration og andre ledelsesoperationer. SAML Authentication spørgsmål kan påvirke brugernes evne til at autentificere eller få adgang til applikationer. API problemer kan forhindre brugen af API- baseret brugerstyring og godkendelse. The Thales Incident Response Team er aktivt at undersøge dette problem og vil opdatere denne hændelse med yderligere oplysninger, som det bliver tilgængelig

2. 3. september 2026 kl. 07.11 UTCinvestigating

   Vi udfører i øjeblikket backend konfigurationsændringer for at forbedre situationen og arbejde hen imod en løsning. Yderligere opdateringer vil blive leveret, når de bliver tilgængelige.

3. 3. september 2026 kl. 07.44 UTCmonitoring

   Vores centrale SLA-tjenester er blevet restaureret og fungerer på nominelle niveauer. Vores team er fortsat aktivt engageret og arbejder fortsat mod en fuldstændig løsning. Yderligere opdateringer vil blive leveret, efterhånden som udviklingen udvikler sig

4. 3. september 2026 kl. 08.02 UTCmonitoring

   Admin Console og Authentication Services er blevet restaureret og kører i øjeblikket. Aktiv overvågning er i gang for at sikre vedvarende ydeevne på nominelle niveauer.

5. 3. september 2026 kl. 08.18 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. september 2026 kl. 04.34 UTCinvestigating

   SafeNet Trusted Access overvågningssystem har opdaget et potentielt problem, der påvirker Console Access, API, Radius og SAML Authentication. Spørgsmål i Admin-konsol kan have en indvirkning på din evne til at få adgang til og administrere tokens, brugere, levering, politikker, applikationskonfiguration og andre ledelsesoperationer. SAML Authentication spørgsmål kan påvirke brugernes evne til at autentificere eller få adgang til applikationer. API problemer kan forhindre brugen af API- baseret brugerstyring og godkendelse. The Thales Incident Response Team er aktivt at undersøge dette problem og vil opdatere denne hændelse med yderligere oplysninger, som det bliver tilgængelig.

2. 2. september 2026 kl. 04.38 UTCidentified

   Vi har truffet korrigerende foranstaltninger, og tjenesterne synes at normalisere sig. Vi er ved at undersøge yderligere og vil levere opdateringer, efterhånden som de bliver tilgængelige.

3. 2. september 2026 kl. 05.07 UTCresolved

   Vores korrigerende handlinger havde en positiv effekt, og alle tjenester fungerer inden for de forventede parametre. Vi vil nu afslutte denne hændelse.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 26. juli 2026 kl. 04.15 UTCinvestigating

   SafeNet Trusted Access overvågningssystem har opdaget et potentielt problem adgang til Admin Konsåler. Spørgsmål i Admin-konsol kan have en indvirkning på din evne til at få adgang til og administrere tokens, brugere, levering, politikker, applikationskonfiguration og andre ledelsesoperationer. The Thales Incident Response Team er aktivt at undersøge dette problem og vil opdatere denne hændelse med yderligere oplysninger, som det bliver tilgængelig.

2. 26. juli 2026 kl. 07.09 UTCinvestigating

   Spørgsmålet er blevet identificeret som relateret til DB backend infrastrukturvedligeholdelse udført tidligere. Vi vender om inden 15 minutter.

3. 26. juli 2026 kl. 08.03 UTCinvestigating

   Tilbagetrækningen er gennemført med succes. Der er i øjeblikket forsøg på at validere systemets stabilitet og ydeevne.

4. 26. juli 2026 kl. 08.17 UTCmonitoring

   Vi har afsluttet vores test, og alle centrale tjenester er i øjeblikket operationelle og kører på nominelle niveauer.

5. 26. juli 2026 kl. 08.32 UTCresolved

   Denne hændelse er blevet løst.

6. 7. august 2026 kl. 16.10 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. juli 2026 kl. 06.40 UTCinvestigating

   SafeNet Trusted Access overvågningssystem har opdaget et potentielt problem, der påvirker Console Access, API og SAML Authentication. Spørgsmål i Admin-konsol kan have en indvirkning på din evne til at få adgang til og administrere tokens, brugere, levering, politikker, applikationskonfiguration og andre ledelsesoperationer. SAML Authentication spørgsmål kan påvirke brugernes evne til at autentificere eller få adgang til applikationer. API problemer kan forhindre brugen af API- baseret brugerstyring og godkendelse. The Thales Incident Response Team er aktivt at undersøge dette problem og vil opdatere denne hændelse med yderligere oplysninger, som det bliver tilgængelig.

2. 15. juli 2026 kl. 06.42 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 15. juli 2026 kl. 06.46 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 15. juli 2026 kl. 06.51 UTCresolved

   Denne hændelse er blevet løst.

5. 24. juli 2026 kl. 16.17 UTCpostmortem

   [Endelig IR & IR History] (https: / / supportal.thalesgroup.com / csm? id = kb _ article _ view & sys _ kb _ id = 60783cd4dbc704949cea983cca9619b4 & sysparm _ article = KB0021003)

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. maj 2026 kl. 16.51 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 6. maj 2026 kl. 17.15 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 6. maj 2026 kl. 17.45 UTCresolved

   The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.

4. 12. maj 2026 kl. 14.29 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 15. april 2026 kl. 15.24 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 15. april 2026 kl. 15.46 UTCinvestigating

   The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

3. 15. april 2026 kl. 16.04 UTCidentified

   We have isolated the source of the issue and are currently working towards resolution.

4. 15. april 2026 kl. 17.04 UTCmonitoring

   We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

5. 15. april 2026 kl. 18.38 UTCresolved

   The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 24. marts 2026 kl. 23.21 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 24. marts 2026 kl. 23.43 UTCinvestigating

   We are troubleshooting and working to restore the service. We will provide further updates when they become available.

3. 24. marts 2026 kl. 23.49 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 2. marts 2026 kl. 20.58 UTCresolved

   The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

2. 10. marts 2026 kl. 22.13 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 22. januar 2026 kl. 23.00 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 22. januar 2026 kl. 23.03 UTCmonitoring

   We have performed some restorative actions and we are seeing positive results.

3. 22. januar 2026 kl. 23.07 UTCresolved

   Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 18. februar 2026 kl. 21.54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 26. november 2025 kl. 03.43 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.

2. 26. november 2025 kl. 03.51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26. november 2025 kl. 04.10 UTCresolved

   This incident has been resolved.

4. 11. december 2025 kl. 09.41 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 11. oktober 2025 kl. 17.42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 11. oktober 2025 kl. 18.10 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 11. oktober 2025 kl. 18.18 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 19. november 2025 kl. 17.11 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)

1. 18. september 2025 kl. 14.39 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 18. september 2025 kl. 14.55 UTCinvestigating

   We are continuing to investigate this issue. We will provide updates as they become available.

3. 18. september 2025 kl. 16.12 UTCinvestigating

   We have yet to discover the source of the anomaly but are continuing to investigate.

4. 18. september 2025 kl. 18.09 UTCidentified

   We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

5. 18. september 2025 kl. 20.17 UTCidentified

   After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

6. 18. september 2025 kl. 20.17 UTCresolved

   This incident has been resolved.

1. 17. september 2025 kl. 01.40 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 17. september 2025 kl. 01.47 UTCinvestigating

   We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.

3. 17. september 2025 kl. 01.51 UTCinvestigating

   We are continuing to investigate this issue.

4. 17. september 2025 kl. 01.56 UTCmonitoring

   After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.

5. 17. september 2025 kl. 02.12 UTCresolved

   The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

6. 22. september 2025 kl. 17.09 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 24. august 2025 kl. 04.49 UTCinvestigating

   The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.

2. 24. august 2025 kl. 04.52 UTCresolved

   This incident has been resolved.

3. 4. september 2025 kl. 18.54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 22. august 2025 kl. 17.04 UTCidentified

   Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

2. 22. august 2025 kl. 17.25 UTCresolved

   Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

1. 21. august 2025 kl. 08.23 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.

2. 21. august 2025 kl. 12.50 UTCinvestigating

   We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

3. 21. august 2025 kl. 16.08 UTCinvestigating

   We are continuing to investigate this issue.

4. 21. august 2025 kl. 17.32 UTCmonitoring

   We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.

5. 21. august 2025 kl. 17.59 UTCmonitoring

   Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.

6. 21. august 2025 kl. 18.00 UTCresolved

   This incident has been resolved.

1. 20. august 2025 kl. 17.42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

2. 20. august 2025 kl. 17.48 UTCresolved

   The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.

1. 22. juli 2025 kl. 16.32 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 22. juli 2025 kl. 16.47 UTCinvestigating

   We are continuing to investigate this issue.

3. 22. juli 2025 kl. 16.55 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 22. juli 2025 kl. 17.00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22. juli 2025 kl. 17.02 UTCresolved

   This incident has been resolved.

6. 31. juli 2025 kl. 23.31 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)