61 Sailpoint incidents · oktober 2025 — official updates, affected components, duration and resolution details.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to work on a fix for this issue.
SailPoint undersøger et problem med Identity Security Cloud (ISC) i EU- West-2 regionen. Imputerede kunder kan opleve fejl ved indlæsning af certificeringssider og API 'er samt forsinket tilgængelighed for visse anvendelsestilfælde. Vi arbejder på at afhjælpe afbrydelsen af tjenesten og vil give en opdatering efter resolution.
SailPoint-holdet har mindsket afbrydelsen af tjenesten med ISC
Automatisk oversat fra den officielle hændelsesopdatering.
SailPoint undersøger et problem med ISC, der i øjeblikket påvirker nogle af vores kunder. Vi arbejder på at håndtere afbrydelsen af tjenesten.
Vi fortsætter med at undersøge dette spørgsmål.
Vi fortsætter med at undersøge dette spørgsmål og vil fortsat levere opdateringer, efterhånden som vores undersøgelse skrider frem.
Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.
Vi har mindsket afbrydelsen med ISC.
Automatisk oversat fra den officielle hændelsesopdatering.
SailPoint undersøger et problem med Identity Security Cloud, der i øjeblikket påvirker nogle af vores kunder. Vi arbejder på at håndtere afbrydelsen af tjenesten og vil give en opdatering efter resolution.
Vi fortsætter med at undersøge dette spørgsmål.
Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
SailPoint undersøger i øjeblikket et problem, der påvirker Identity Security Cloud, hvor nogle kunder ikke kan se rettigheder i Request Center. Vi arbejder på at håndtere afbrydelsen af tjenesten og vil give en opdatering efter resolution.
Opdatering af anvendelsesområdet til at omfatte alle regioner.
Vi fortsætter med at undersøge dette spørgsmål. Opdateringer vil blive leveret, når de bliver tilgængelige.
Oprydning processer er i øjeblikket i gang for at korrigere påvirket data. Da disse registreringer er behandlet i kontrollerede, trinvise batches for at sikre fuld konsistens, ændringer vil befolke gradvist i de kommende timer. Yderligere opdateringer vil blive delt som centrale milepæle i gendannelsesprocessen er afsluttet.
Vi fortsætter med at arbejde på en løsning på dette problem.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
SailPoint undersøger et problem med Identity Security Cloud, der i øjeblikket påvirker nogle af vores kunder. Vi arbejder på at håndtere afbrydelsen af tjenesten.
Denne hændelse er løst.
Automatisk oversat fra den officielle hændelsesopdatering.
SailPoint undersøger et problem med Identity Security Cloud, der i øjeblikket påvirker nogle af vores kunder. Vi arbejder på at håndtere afbrydelsen af tjenesten.
SailPoint-holdet har afbødet afbrydelsen og overvåger resultaterne.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
SailPoint undersøger et problem med NERM, der i øjeblikket påvirker nogle af vores kunder i Eu- Central-1-regionen. Vi arbejder på at håndtere afbrydelsen af tjenesten og vil give en opdatering efter resolution.
Vi fortsætter med at undersøge dette spørgsmål.
Vi har gennemført en ordning for NERM-spørgsmålet og overvåger i øjeblikket systemet for at sikre stabilitet.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
SailPoint undersøger et problem med NERM, der i øjeblikket påvirker nogle af vores kunder. Vi arbejder på at håndtere afbrydelsen af tjenesten og vil give en opdatering efter resolution.
Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
SailPoint undersøger et problem med NERM, der i øjeblikket påvirker nogle af vores kunder. Vi arbejder på at håndtere afbrydelsen af tjenesten og vil give en opdatering efter resolution.
Vi fortsætter med at arbejde på en løsning på dette problem.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi er i øjeblikket ved at undersøge et problem, der påvirker Virtual Appliances (VAs), der forårsager service forstyrrelser for en delmængde af vores kunder i Usoast1 - specielt dem, der udnytter Canal sikker tunnel VPN konfiguration. Vi arbejder på at håndtere afbrydelsen af tjenesten.
Spørgsmålet er blevet identificeret og fix er ved at blive gennemført.
Vores ingeniørteam har med succes løst problemet, der påvirker Virtual Appliances (VAs) for kunder i us-east-1-regionen, der bruger Canal sikker tunnel VPN konfiguration. For fuldt ud at genoprette din forbindelse, er handling påkrævet fra din side. Vores team har udstedt opdaterede SSL certifikater, der skal anvendes på din konfiguration. Du kan downloade certifikaterne fra https: / / community.sailpoint.com / t5 / IdentityNow-Connectors / Virtual- Appliance- Network- Tunnel- Configuration / ta- p / 274648 og følge instruktionerne. Bemærk: hvis du for nylig har downloadet certifikatet bundt før, kan du nødt til at rydde din browser cache for at få de opdaterede filer. Hvis du har afsluttet ovenstående trin og stadig oplever problemer, bedes du åbne en supportbillet.
Automatisk oversat fra den officielle hændelsesopdatering.
SailPoint is investigating an issue with Identity Security Cloud is currently experiencing a service disruption. that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
A third-party provider has applied a fix on their infrastructure and the issue is under monitoring now
A third-party provider has applied a fix on their infrastructure and the issue is now mitigated.
We are currently experiencing degraded performance with our search functionality in the us-east-1 region, resulting in delays. Our team is actively investigating the issue and working toward a resolution. We will provide an update when available.
We are continuing to investigate.
Our team is continuing to investigate the cause of the degraded search performance in the us-east-1 region.
The degraded performance affecting search functionality in the us-east-1 region is ongoing. Our engineers are actively working to resolve the issue.
The degraded performance impacting search functionality in the us-east-1 region remains active. Our engineers are continuing their work to implement a resolution.
We are still actively working on this issue. Our engineers continue their efforts to restore full search functionality in the us-east-1 region.
We are continuing our work to restore full search functionality in the us-east-1 region. The system is currently processing a backlog of data, and we estimate we are about 16 hours from being fully caught up. While we do not yet have a definitive timeline for complete resolution, some customers may begin to notice performance improvements throughout the day. Our team remains actively engaged.
We continue to monitor processing. Previous guidelines for estimated ETA remain intact.
Update - Processing of the search data backlog is ongoing. We have adjusted our estimate and are now approximately 17 hours from being fully caught up. While we do not have a hard timeline for full resolution, incremental improvements should continue to be visible to some customers throughout the afternoon and overnight.
We continue to process the search data backlog and are seeing good progress. System performance will gradually improve as we work toward full recovery.
Search data processing is progressing, and customer impact continues to decline. However, due to the volume of the backlog, we will not meet our previously shared recovery timeline. We are continuing to work through the remaining data and will provide further updates as recovery progresses.
Search data processing is actively progressing. However, due to the volume of the backlog, we will not meet the previously shared recovery timeline. Our teams remain focused on processing the remaining data, and we will provide further updates as recovery continues.
The recovery efforts for search data processing are progressing smoothly. Our engineering and operations teams remain fully engaged, working diligently to safely clear the remaining data.
We apologize for the continued search degradation in the us-east-1 region. Our engineering teams have resolved the core issue and are currently working around the clock to process the resulting data backlog. We expect the issue to be resolved by end of day 6/19/26. As our systems safely work through this queue, you will begin to see gradual, incremental improvements in search performance. We understand the impact this disruption has on your daily operations and appreciate your patience. Supporting your business continuity remains our top priority, and we are fully committed to delivering the reliable, enterprise-grade service and transparent communication that you count on from us.
This incident is now resolved. Our engineering teams have resolved the core issue and the resulting backlog is fully processed.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
The issue has been identified and fix is being implemented.
This incident has been resolved.
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
This incident has been resolved.
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
The issue has been identified and is being corrected. Updates will be provided as progress is made.
This incident has been resolved.