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Scale Ai driftsforstyrrelser

50 Scale Ai incidents · august 2021 — official updates, affected components, duration and resolution details.

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Degraded performance

Startede 6. januar 2025 kl. 19.34 UTC 2h 37m

OutageStørre hændelse

Berørte komponenter

APIPlatformWeb Application

6. januar 2025 kl. 19.34 UTCinvestigating
We are currently investigating this issue.
6. januar 2025 kl. 19.40 UTCinvestigating
We are continuing to investigate this issue.
6. januar 2025 kl. 22.11 UTCresolved
This incident has been resolved.

Site Outage

Startede 26. april 2024 kl. 19.24 UTC 36m

IssuesMindre hændelse

Berørte komponenter

APIPlatformWeb Application

26. april 2024 kl. 19.24 UTCinvestigating
We are currently investigating this issue.
26. april 2024 kl. 20.01 UTCresolved
This incident has been resolved.

Nucleus Degraded Performance

Startede 19. marts 2024 kl. 10.08 UTC 3h 14m

IssuesMindre hændelse

Berørte komponenter

Nucleus

19. marts 2024 kl. 10.08 UTCinvestigating
Nucleus and Data Engine is currently experiencing degraded performance. Pages and queries will take longer to respond than usual.
19. marts 2024 kl. 12.37 UTCmonitoring
A fix has been implemented and we are monitoring the results.
19. marts 2024 kl. 13.22 UTCresolved
This incident has been resolved.

Cloudflare Outage

Startede 15. januar 2024 kl. 19.54 UTC 6h 19m

OutageKritisk hændelse

Berørte komponenter

Commercial Web Application

15. januar 2024 kl. 19.54 UTCinvestigating
We are currently investigating this issue.
15. januar 2024 kl. 19.55 UTCinvestigating
Cloudflare has implemented a fix and seems to be resolving any certificate issues.
15. januar 2024 kl. 19.55 UTCinvestigating
Confirmed that the issue has been resolved.
16. januar 2024 kl. 02.13 UTCresolved
This incident has been resolved.

Donovan Web Application Outage

Startede 20. november 2023 kl. 19.59 UTC 32m

OutageKritisk hændelse

Berørte komponenter

Commercial Web Application

20. november 2023 kl. 19.59 UTCinvestigating
We are currently investigating an application issue. We will post updates shortly.
20. november 2023 kl. 20.27 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. november 2023 kl. 20.31 UTCresolved
This incident has been resolved.

Site Outage

Startede 23. oktober 2023 kl. 19.29 UTC 1h 9m

Pending

Berørte komponenter

APIDocument AISpellbookQuality AssurancePlatformWeb ApplicationNucleus

23. oktober 2023 kl. 19.29 UTCinvestigating
We are currently investigating an issue, some operations are experiencing high latency or are failing.
23. oktober 2023 kl. 20.25 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23. oktober 2023 kl. 20.38 UTCresolved
This incident has been resolved.

Elevated Error Rate

Startede 18. september 2023 kl. 18.35 UTC 23h 15m

OutageKritisk hændelse

Berørte komponenter

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

18. september 2023 kl. 18.35 UTCinvestigating
We are currently investigating this issue.
18. september 2023 kl. 19.09 UTCidentified
We are seeing elevated error rates with our cloud provider. We are currently investigating the issue.
18. september 2023 kl. 23.25 UTCidentified
We are continuing to work on mitigating the issue. Our website is experiencing a technical issue with the hosting provider. Current ETA for resolution is ~2 hours, or around 6:30 PT.
19. september 2023 kl. 00.30 UTCmonitoring
A temporary fix has been implemented and we are monitoring the status of the platform
19. september 2023 kl. 00.52 UTCmonitoring
We are continuing to monitor for any further issues.
19. september 2023 kl. 17.50 UTCresolved
This incident has been resolved.

Spellbook Application Error

Startede 16. maj 2023 kl. 23.12 UTC 1h 16m

OutageKritisk hændelse

Berørte komponenter

Spellbook

16. maj 2023 kl. 23.12 UTCidentified
We have identified a platform issue impacting all Spellbook applications. Applications will not appear in the UI or be available over the API. We are deploying a fix for this issue.
16. maj 2023 kl. 23.48 UTCidentified
The fix for the deployment is in progress now.
17. maj 2023 kl. 00.27 UTCresolved
The Spellbook application is fully back up and operational.

Catalog Forge Platform Unresponsive

Startede 28. april 2023 kl. 14.26 UTC 3h 14m

OutageKritisk hændelse

Berørte komponenter

Catalog Forge

28. april 2023 kl. 14.26 UTCinvestigating
We are currently investigating this issue.
28. april 2023 kl. 15.59 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28. april 2023 kl. 17.40 UTCresolved
This incident has been resolved.

ML Pod Startup Failures

Startede 30. marts 2023 kl. 14.30 UTC 0m

Pending

30. marts 2023 kl. 17.13 UTCresolved
There was an outage with a service that manages the metadata for models from 7:06am PT to 7:50am PT. It prevented model services from starting up new pods. ML services that received security updates, deployed a new version, or attempted to scale up were impacted. There was an additional 8 to 12 minutes of service degradation after restoring the impacted ML services to catch up on missed requests.

Site Outage

Startede 11. marts 2023 kl. 10.58 UTC 1h 36m

OutageKritisk hændelse

Berørte komponenter

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

11. marts 2023 kl. 10.58 UTCinvestigating
We are currently investigating this issue.
11. marts 2023 kl. 12.20 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. marts 2023 kl. 12.34 UTCresolved
This incident has been resolved.

Elevated latencies

Startede 3. marts 2023 kl. 23.59 UTC 1h 42m

IssuesMindre hændelse

Berørte komponenter

APICatalog ExplorerDocument AISpellbookQuality AssurancePlatformWeb ApplicationNucleusCatalog Forge

3. marts 2023 kl. 23.59 UTCinvestigating
We are currently investigating this issue.
4. marts 2023 kl. 00.15 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4. marts 2023 kl. 01.41 UTCresolved
This incident has been resolved.

Elevated API Error Rates

Startede 3. marts 2023 kl. 01.30 UTC 1h 15m

OutageStørre hændelse

Berørte komponenter

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

3. marts 2023 kl. 02.19 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
3. marts 2023 kl. 02.45 UTCresolved
This incident has been resolved.

Catalog Forge slow or unresponsive

Startede 27. januar 2023 kl. 19.31 UTC 1h 26m

OutageStørre hændelse

Berørte komponenter

Catalog Forge

27. januar 2023 kl. 19.31 UTCinvestigating
We are currently investigating this issue.
27. januar 2023 kl. 20.42 UTCmonitoring
A fix has been implemented and we are monitoring the results.
27. januar 2023 kl. 20.57 UTCresolved
This incident has been resolved.

ML Inference Failures

Startede 29. december 2022 kl. 19.00 UTC 0m

Pending

29. december 2022 kl. 21.03 UTCresolved
Networking issue with ML infra.

Degraded Site Performance

Startede 29. december 2022 kl. 07.08 UTC 17h 25m

OutageStørre hændelse

Berørte komponenter

APIDocument AIPlatformWeb ApplicationNucleus

29. december 2022 kl. 07.08 UTCinvestigating
We are currently investigating this issue.
29. december 2022 kl. 11.57 UTCidentified
Many users may still be experiencing slow application loading times and less responsiveness. We have identified that our database has been experiencing internal issues and are continuing to work to resolve them. We have made efforts to mitigate the impact caused and have tuned our database to optimize for the current situation.
29. december 2022 kl. 22.36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30. december 2022 kl. 23.32 UTCresolved
This incident has been resolved.

Platform slow or unresponsive

Startede 1. december 2022 kl. 08.42 UTC 3h 45m

OutageKritisk hændelse

Berørte komponenter

Platform

1. december 2022 kl. 08.42 UTCinvestigating
We are currently investigating this issue.
1. december 2022 kl. 11.41 UTCinvestigating
We are continuing to investigate this issue.
1. december 2022 kl. 11.52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1. december 2022 kl. 12.13 UTCmonitoring
We are continuing to monitor for any further issues.
1. december 2022 kl. 12.27 UTCresolved
This incident has been resolved.

Platform Slow or Unresponsive

Startede 27. november 2022 kl. 13.24 UTC 45m

OutageKritisk hændelse

Berørte komponenter

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

27. november 2022 kl. 13.24 UTCinvestigating
We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.
27. november 2022 kl. 14.09 UTCresolved
This incident has been resolved.

Platform slow or unresponsive

Startede 23. november 2022 kl. 17.04 UTC 1h 10m

OutageStørre hændelse

Berørte komponenter

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

23. november 2022 kl. 17.04 UTCinvestigating
We are currently investigating this issue.
23. november 2022 kl. 17.06 UTCinvestigating
We are continuing to investigate this issue.
23. november 2022 kl. 18.15 UTCresolved
Incident has been resolved.

Degraded performance

Startede 10. november 2022 kl. 13.38 UTC 5h 23m

IssuesMindre hændelse

Berørte komponenter

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

10. november 2022 kl. 13.38 UTCinvestigating
We are currently investigating an issue with our asynchronous jobs.
10. november 2022 kl. 18.45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10. november 2022 kl. 19.01 UTCresolved
This incident has been resolved.

Scale Ai driftsforstyrrelser | Uptimus