Screencastify driftsforstyrrelser

1. 14. september 2026 kl. 18.46 UTCidentified

   Vi har identificeret et problem, hvor nogle brugere kan modtage en "Authorization blokeret: Authorization error" meddelelse, når de forsøger at få adgang til Screencastify eller give Google Drev tilladelser. Vores ingeniørhold har identificeret årsagen og arbejder hen imod en permanent løsning. Workaround: Berørte brugere kan gendanne adgang ved at fjerne Screencastify fra deres Google-konto-forbindelser og derefter gentilslutte deres konto: Besøg din Google-konto og naviger til Security → Dine forbindelser til tredjeparts apps og tjenester. Vælg Screencastify og vælg Slet alle forbindelser eller Fjern adgang. Vend tilbage til Screencastify og vælg Log ind med Google. Vælg din Google-konto og acceptere den opfordring til at gendanne adgang. Vi vil give yderligere opdateringer her som vores Engineering team arbejder mod en permanent løsning.

2. 16. september 2026 kl. 15.52 UTCmonitoring

   Vores Engineering team har indsat en permanent fix for Google godkendelse problem, og vi overvåger resultaterne. Som en del af beslutningen, kan berørte brugere nødt til at opdatere deres Google Drev tilladelser. Hvis du bliver bedt om at gentilslutte eller gengodkende Screencastify, skal du logge ind med Google og acceptere de ønskede tilladelser. Hvis du fortsætter med at modtage en "Authorization blokeret: Authorization error" meddelelse, skal du fjerne Screencastify fra dine Google-konto-forbindelser og genoprette forbindelse: 1. Naviger til Google-konto → Sikkerhed → Dine forbindelser til tredjeparts apps og tjenester. 2. Vælg Screencastify og vælg Slet alle forbindelser eller Fjern adgang. 3. Vend tilbage til Screencastify og vælg Log ind med Google. 4. Vælg din Google-konto og acceptere den opfordring til at gendanne adgang. Videoer gemt i Google Drev kan også midlertidigt være utilgængelige for afspilning, indtil videoejeren har logget tilbage og genoprettet deres Drev tilladelser. Vi holder øje med, om der sker noget.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. september 2026 kl. 17.27 UTCinvestigating

   Vi undersøger et problem, hvor webcam kan ikke vises som forventet, når du starter en Full Screen optagelse. Vores team arbejder aktivt på at identificere og løse problemet. Workaround: Hvis dit webcam ikke vises, skal du åbne tegneværktøjerne, slukke kameraet og derefter tænde det igen. Derefter vises webcam som forventet. Vi vil give yderligere opdateringer her, når de bliver tilgængelige.

2. 15. september 2026 kl. 17.42 UTCidentified

   Vores team har identificeret en rettelse til problemet forårsager webcam ikke at vises under fuld skærm optagelser. Vi vil give en anden opdatering, når fixet er blevet frigivet.

3. 16. september 2026 kl. 15.30 UTCmonitoring

   Løsningen på webcam, der ikke vises under fuld skærm optagelser er blevet frigivet til Chrome-brugere. Chrome-brugere bør sikre, at de bruger den nyeste version af Screencastify udvidelse til at modtage fix. Der kræves ingen yderligere foranstaltninger. Fixet til Microsoft Kant-brugere afventer stadig godkendelse og offentliggørelse. Vi vil fortsætte overvågningen og vil give endnu en opdatering, når Kant udvidelse er blevet frigivet.

4. 18. september 2026 kl. 16.48 UTCresolved

   Fix for webcam, der ikke vises under fuld skærm optagelser er nu tilgængelig for både Chrome og Microsoft Kant brugere. Brugerne bør sikre, at de bruger den seneste version af Screencastify udvidelse til at modtage fix. Der kræves ingen yderligere foranstaltninger. Denne hændelse er nu løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. august 2026 kl. 20.07 UTCinvestigating

   Vi undersøger rapporter om, at nogle brugere kan ikke modtage deres konto verifikation e-mail, når tilmelding til Screencastify, forhindrer dem i at fuldføre registreringsprocessen. Vores ingeniørhold undersøger sagen. Hvis du er påvirket, kan du ikke modtage bekræftelsen e-mail efter oprettelse af din konto. Vi vil give opdateringer på denne side som mere information bliver tilgængelig.

2. 12. august 2026 kl. 18.28 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 5. september 2026 kl. 11.50 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. juli 2026 kl. 19.24 UTCresolved

   Vi har løst en hændelse, der påvirkede login, video afspilning og optagelse. Under denne hændelse, var nogle brugere ude af stand til at logge ind, få adgang til eksisterende optagelser, eller oprette nye optagelser. Vores ingeniørhold identificerede problemet, implementerede en rettelse, og bekræftede, at alle berørte tjenester er blevet genoprettet. Vi undskylder forstyrrelsen og værdsætter din tålmodighed, mens vi arbejdede på at løse problemet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. august 2025 kl. 17.07 UTCresolved

   Our host, Google Cloud, was experiencing an outage resulting in a complete outage of the Screencastify webapp and extension.

1. 19. september 2024 kl. 14.20 UTCidentified

   Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.

2. 19. september 2024 kl. 16.52 UTCresolved

   We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly. Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at [email protected].

1. 17. maj 2024 kl. 15.41 UTCidentified

   There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in. Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.

2. 17. maj 2024 kl. 17.04 UTCmonitoring

   We have successfully implemented a fix to address the issues affecting some users. Normal functionality has been restored as of 11am CT. To see the fix, please update the Screencastify extension to the latest version. Our team will continue to monitor our logs closely to ensure that the fix remains effective and that no further issues arise.

3. 17. maj 2024 kl. 19.58 UTCresolved

   This incident has been resolved. If you have any questions, please contact us at [email protected].

1. 13. marts 2024 kl. 16.18 UTCinvestigating

   We have received reports that some paid users are experiencing access issues and are seeing the free version of Screencastify instead. Our team is actively investigating the issue and working on a solution to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.

2. 13. marts 2024 kl. 18.34 UTCresolved

   Our team successfully identified and implemented a fix for the issue at 11:09am PT / 1:09pm CT. Since the resolution, we've been closely monitoring logs and can confirm that everything is now considered resolved. We apologize for any inconvenience this may have caused. If you encounter any further issues or have any questions, please don't hesitate to reach out to Screencastify support for assistance.

1. 2. januar 2024 kl. 21.17 UTCidentified

   We are aware some users are currently experiencing difficulties with video playback on the Watch Page, encountering either a grey screen or an error message. Our team has identified the root cause of this issue and is actively working on implementing a solution.

2. 3. januar 2024 kl. 04.14 UTCresolved

   The team implemented a fix at 7:30pm PT / 9:30pm CT and this issue is considered resolved. Please let us know if you continue to experience any issues by contacting our support team at [email protected]. We are so sorry for any inconvenience this issue may have caused you or your team.

1. 4. december 2023 kl. 17.23 UTCinvestigating

   We are currently experiencing 4 known issues: 1. Slow Load Times 2. Difficulties Accessing Paid Subscriptions 3. Challenges Accessing or Managing the License Manager Page 4. Errors Submitting the Onboarding Survey Our team is committed to resolving these issues as quickly as possible, and we appreciate your patience and understanding. Please stay tuned for further updates.

2. 4. december 2023 kl. 21.00 UTCresolved

   Our team has successfully implemented a fix for the reported issues. The resolution was applied at 11 am PT / 1 pm CT, and we have been actively monitoring the system logs since then. As of now, we have not observed any additional issues, and we consider the reported issues resolved. Please do not hesitate to reach out to our support team at [email protected] if you have any questions or are experiencing any issues.

1. 1. december 2023 kl. 16.32 UTCidentified

   We acknowledge that some users are currently encountering the following issues: 1. Slow load times 2. Difficulties accessing paid subscriptions 3. Challenges accessing or managing the License Manager page 4. Errors when attempting to submit the onboarding survey Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

2. 1. december 2023 kl. 20.30 UTCresolved

   Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services. If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at [email protected].

1. 28. november 2023 kl. 19.12 UTCidentified

   We are aware that some users are currently experiencing: 1) slow load times; 2) difficulties accessing their paid subscriptions; and/or, 3) accessing or managing the License Manager page. Our team is actively investigating the issue and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

2. 28. november 2023 kl. 21.17 UTCresolved

   We're pleased to inform you that our team has successfully implemented a fix, and services are now back to normal. You should no longer experience the previously reported issues. We appreciate your patience and understanding during this brief interruption. If you encounter any lingering issues or have further concerns, please don't hesitate to reach out to our support team at [email protected].

1. 27. april 2023 kl. 14.58 UTCinvestigating

   We are aware some users may be experiencing long load times, resulting in error messages. Our team is actively investigating the root cause. We will provide an update once we have more information to share.

2. 27. april 2023 kl. 17.54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27. april 2023 kl. 18.56 UTCresolved

   This incident is now resolved. We sincerely apologize for any impact this issue may have caused you.

1. 26. april 2023 kl. 14.57 UTCinvestigating

   Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions. In the meantime, you can share the Drive link instead of the Watch Page link. The team is investigating the issue - we will provide an update once we have more information.

2. 26. april 2023 kl. 19.47 UTCmonitoring

   There was an impact to multiple Google Cloud services causing disruption to our services. We worked closely with Google Support and a solution has been implemented. We will continue to monitor and ensure stability.

3. 26. april 2023 kl. 21.51 UTCresolved

   We monitored the fix Google implemented and this issue is now considered resolved. We apologize for the impact this issue may have caused you.

1. 24. april 2023 kl. 18.05 UTCinvestigating

   Some users may experience long load times and/or receive error messages. Our team is urgently investigating the root cause. We will provide an update once we have more information to share. Note: Refreshing the page might help.

2. 24. april 2023 kl. 18.32 UTCmonitoring

   We were able to identify the root cause and a fix has been implemented. We will monitor for the next hour to confirm full stability.

3. 24. april 2023 kl. 19.55 UTCresolved

   We monitored the implemented fix, and all issues are now resolved. We apologize for the impact this issue may have caused you! If you are still experiencing issues, please contact our Support squad at [email protected].

1. 20. april 2023 kl. 17.30 UTCinvestigating

   We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.

2. 20. april 2023 kl. 18.30 UTCmonitoring

   We have identified the root cause of this issue and have implemented a solution - load times are now stable. Our engineering team will continue to monitor the outcome of this solution.

3. 20. april 2023 kl. 20.47 UTCresolved

   Over the last couple of hours, we monitored the fix and this issue is resolved. We apologize for any impact this may have caused you. If you encounter any other issues, please contact Screencastify Support via [email protected].

1. 28. februar 2023 kl. 21.12 UTCidentified

   We’re aware that some users are experiencing issues (loading error) viewing Watch Page links for some videos. Our engineering team has identified the root cause of this issue and is currently working to implement a solution. As a temporary workaround, please share the Google Drive link instead of the Watch Page link. Please note that the Drive link does not support the use of Interactive Questions or Viewer Analytics.

2. 28. februar 2023 kl. 21.59 UTCmonitoring

   Our team implemented a fix and the Watch Page links are successfully loading. We will continue to monitor and will provide an update when we are confident in the fix.

3. 28. februar 2023 kl. 23.20 UTCresolved

   Over the last hour, we monitored the implemented fix and our engineering team has resolved this issue. We apologize for the inconvenience or impact this may have caused. If you experience any further issues, please contact Support at [email protected].

1. 13. februar 2023 kl. 18.28 UTCidentified

   We're aware that some users are experiencing issues accessing our Editor tool, resulting in a 502 Server Error. We have identified the root cause of this issue and are currently working to implement a solution.

2. 13. februar 2023 kl. 19.55 UTCresolved

   Our Engineering team implemented a fix around 11:10am PT / 1:10pm CT and we have since monitored the progress to ensure stability. We believe this issue is now resolved. We recommend refreshing Editor and/or logging out and back in to ensure you're able to access Editor. If you continue to experience any additional issues, please contact us at [email protected] We're so sorry for the impact this issue may have caused you.

1. 15. december 2021 kl. 20.31 UTCinvestigating

   Hey there 👋 We're aware that some users are experiencing issues: 1) Video Management Page: Copy Share Link, Interactive Questions & Captions links do not work; 2) Refreshing the page results in a grey screen on Video Management Page and/or My Recordings; 3) Video Management Page: Privacy settings look like they’ve updated, but if you reload the page, the privacy settings did not save; 4) Extension may indicate you are not signed in and does not respond; and/or, 5) Extension freezes. The team is urgently investigating these issues and has a few fixes ready for deployment. We will provide another update soon. We are so sorry for the impact these issues may be causing you and your team. Thanks from the Screencastify Team

2. 16. december 2021 kl. 18.30 UTCresolved

   We are happy to report we implemented a fix and monitored it over the last couple of hours. These issues are now resolved. 🎉 Please update to the latest extension version.

1. 18. oktober 2021 kl. 17.15 UTCinvestigating

   Hi 👋 We are aware of an issue preventing some users from viewing videos on the Watch Page. 😖 The team has identified the root cause and are working to implement a fix. We assure you, your video(s) are not lost. In the meantime, please download your videos or share your video with a Google Drive link as a temporary workaround. We will post an update once the fix has been implemented. --Screencastify Squad

2. 18. oktober 2021 kl. 17.15 UTCinvestigating

   We are continuing to investigate this issue.

3. 18. oktober 2021 kl. 21.21 UTCidentified

   Hey there👋 The engineering team has implemented a fix that is still processing that will enable some users to view videos on the Watch Page. We will provide you with another update once the fix has been fully implemented. for all users

4. 19. oktober 2021 kl. 22.17 UTCresolved

   After our team implemented a fix, we actively monitored the results to ensure full resolution. We're happy to report viewing videos on the Watch Page has now been restored! 🥳 Thanks for hanging in there as our team implemented a resolution!