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    Secureframe driftsforstyrrelser

    49 Secureframe incidents · juli 2022 — official updates, affected components, duration and resolution details.

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    Elevated errors with third party vendor

    Startede 10. juli 2026 kl. 17.25 UTC · 1h 32m

    OutageKritisk hændelse
    Berørte komponenter
    Web ApplicationAPITrust
    1. 10. juli 2026 kl. 17.25 UTCmonitoring

      We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

    2. 10. juli 2026 kl. 17.27 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 10. juli 2026 kl. 18.29 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.

    4. 10. juli 2026 kl. 18.37 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.

    5. 10. juli 2026 kl. 18.57 UTCresolved

      The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

    Secureframe Agent devices missing from inventory

    Startede 9. juni 2026 kl. 18.39 UTC · 7h 32m

    OutageStørre hændelse
    Berørte komponenter
    Secureframe Agent
    1. 9. juni 2026 kl. 18.39 UTCidentified

      We've identified an issue where some devices managed by the Secureframe Agent dropped out of asset inventory, which is causing related tests to fail.

    2. 10. juni 2026 kl. 02.11 UTCresolved

      This incident has been resolved.

    Sign in issues with "Sign in with Microsoft"

    Startede 27. maj 2026 kl. 19.12 UTC · 33m

    Pending
    Berørte komponenter
    Web Application
    1. 27. maj 2026 kl. 19.12 UTCinvestigating

      We are aware of issues with using the "Sign in with Microsoft" login to the Secureframe application. We have identified a cause and we are starting mitigation

    2. 27. maj 2026 kl. 19.21 UTCidentified

      The issue is identified, and we are also seeing Microsoft Intune syncs failing due to a similar issue. Both fixes are forthcoming shortly.

    3. 27. maj 2026 kl. 19.23 UTCidentified

      Azure Devops syncs are similarly affected, with the same fix planned.

    4. 27. maj 2026 kl. 19.39 UTCmonitoring

      A fix has been implemented and we are monitoring.

    5. 27. maj 2026 kl. 19.44 UTCresolved

      This incident has been resolved.

    Cloud Sync Failures - Secureframe Platform

    Startede 1. april 2026 kl. 16.11 UTC · 25m

    Pending
    Berørte komponenter
    Web Application
    1. 1. april 2026 kl. 16.11 UTCidentified

      We have identified an issue where Cloud Syncs failed overnight, and may have incorrectly updated Cloud Test statuses.

    2. 1. april 2026 kl. 16.24 UTCidentified

      We have started remediation to resync these connections across the plaform.

    3. 1. april 2026 kl. 16.36 UTCresolved

      This incident has been resolved, and tests should now show the correct values.

    Secureframe Agent - UK - syncs are not working

    Startede 23. februar 2026 kl. 19.03 UTC · 3h 16m

    OutageStørre hændelse
    Berørte komponenter
    Secureframe Agent
    1. 23. februar 2026 kl. 19.03 UTCidentified

      We have identified the issue and are working on a remediation now.

    2. 23. februar 2026 kl. 21.17 UTCidentified

      We are continuing to work on the fix for this issue.

    3. 23. februar 2026 kl. 22.19 UTCresolved

      This incident has been resolved.

    Issues with Google Workspace connections

    Startede 20. januar 2026 kl. 16.59 UTC · 7h 1m

    OutageStørre hændelse
    Berørte komponenter
    Web Application
    1. 20. januar 2026 kl. 16.59 UTCidentified

      We have identified an issue with Secureframe integrations being disconnected from Google Workspaces, this issue has been corrected and we will reconnect any disconnected integrations affected.

    2. 20. januar 2026 kl. 20.27 UTCidentified

      We are deploying a fix for this shortly - this fix will automatically reconnect these disconnected integrations.

    3. 20. januar 2026 kl. 23.49 UTCmonitoring

      A fix has been implemented and is rolling out to all affected customers.

    4. 21. januar 2026 kl. 00.00 UTCresolved

      This incident has been resolved.

    Personnel Page Crashing for US/UK users

    Startede 12. december 2025 kl. 18.51 UTC · 2h 21m

    OutageStørre hændelse
    Berørte komponenter
    Web Application
    1. 12. december 2025 kl. 18.51 UTCinvestigating

      We are currently investigating this issue.

    2. 12. december 2025 kl. 19.57 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12. december 2025 kl. 20.13 UTCidentified

      The issue has been identified and we are implementing a fix.

    4. 12. december 2025 kl. 20.30 UTCidentified

      We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

    5. 12. december 2025 kl. 21.12 UTCresolved

      This incident has been resolved.

    Increased error rates with login

    Startede 5. december 2025 kl. 09.22 UTC · 14m

    OutageStørre hændelse
    Berørte komponenter
    Web Application
    1. 5. december 2025 kl. 09.22 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 5. december 2025 kl. 09.27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5. december 2025 kl. 09.36 UTCresolved

      This incident has been resolved.

    Secureframe US and UK appplications unavailable

    Startede 18. november 2025 kl. 12.11 UTC · 2h 34m

    OutageStørre hændelse
    Berørte komponenter
    Web Application
    1. 18. november 2025 kl. 12.11 UTCidentified

      Cloudflare, which serves all Secureframe application services, is experiencing a global connectivity issue. You may experience errors while attempting to use the Secureframe application. We are monitoring this situation.

    2. 18. november 2025 kl. 12.13 UTCidentified

      Cloudflare is working on this issue, this status will be updated as the Cloudflare status impacts the Secureframe application. You may experience intermittent issues using the Secureframe application. See https://www.cloudflarestatus.com/ for more information.

    3. 18. november 2025 kl. 12.24 UTCidentified

      Cloudflare is still investigating the issue. For more information, see https://www.cloudflarestatus.com/

    4. 18. november 2025 kl. 12.29 UTCidentified

      Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. For more information, see https://www.cloudflarestatus.com/

    5. 18. november 2025 kl. 12.39 UTCidentified

      The Secureframe application should be generally available in the US and UK regions. For more information, see https://www.cloudflarestatus.com/

    6. 18. november 2025 kl. 13.22 UTCmonitoring

      Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/

    7. 18. november 2025 kl. 13.41 UTCmonitoring

      The Secureframe application continues to be affected by the widespread Cloudflare outage. We are monitoring the situation at this time. The Secureframe app in the US and UK regions is currently unavailable.

    8. 18. november 2025 kl. 14.45 UTCresolved

      Cloudflare has implemented a fix to their service. The Secureframe app is functioning normally at this time.

    Company Tests/Test Library May Show Incomplete Results

    Startede 6. februar 2025 kl. 15.41 UTC · 4h 39m

    IssuesMindre hændelse
    Berørte komponenter
    Web Application
    1. 6. februar 2025 kl. 15.41 UTCidentified

      Some data in Company Test and Test Libraries may not be showing in the application. We have a mitigation strategy in place and are updating data now.

    2. 6. februar 2025 kl. 16.21 UTCidentified

      We are continuing to work on this issue.

    3. 6. februar 2025 kl. 16.41 UTCmonitoring

      We are currently remediating this issue, and users should start seeing more tests data, and can manually refresh tests in the app as needed.

    4. 6. februar 2025 kl. 17.29 UTCmonitoring

      Remediation is still in progress. Overall the application is operational.

    5. 6. februar 2025 kl. 18.51 UTCmonitoring

      Most data has been restored at this time, and we estimate full restoration within the next 2 hours.

    6. 6. februar 2025 kl. 19.48 UTCmonitoring

      The remediation is nearing completion. This status will be updated when complete.

    7. 6. februar 2025 kl. 20.20 UTCresolved

      This incident has been resolved.

    Degraded Web Application

    Startede 23. januar 2025 kl. 23.53 UTC · 40m

    Pending
    Berørte komponenter
    Web Application
    1. 23. januar 2025 kl. 23.53 UTCinvestigating

      We are currently investigating this issue

    2. 24. januar 2025 kl. 00.33 UTCresolved

      This incident has been resolved.

    Dashboard: Tests and Frameworks showing 0 findings

    Startede 2. oktober 2024 kl. 12.05 UTC · 3h 47m

    IssuesMindre hændelse
    Berørte komponenter
    Web Application
    1. 2. oktober 2024 kl. 12.05 UTCinvestigating

      We are currently investigating this issue. Other parts of the application are functioning normally.

    2. 2. oktober 2024 kl. 12.22 UTCidentified

      We are investigating a possible remediation to this issue.

    3. 2. oktober 2024 kl. 13.51 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2. oktober 2024 kl. 14.13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2. oktober 2024 kl. 15.52 UTCresolved

      This incident has been resolved.

    New integration connections are not showing up in the UI

    Startede 1. oktober 2024 kl. 17.43 UTC · 1h 16m

    IssuesMindre hændelse
    Berørte komponenter
    Web ApplicationAPI
    1. 1. oktober 2024 kl. 17.43 UTCidentified

      We have had reports of integration connections not showing up in the UI. The engineering team has identified the issue and is working on a fix.

    2. 1. oktober 2024 kl. 18.59 UTCresolved

      This incident has been resolved.

    Office365: Some user logins and some integration syncs failing

    Startede 20. august 2024 kl. 15.00 UTC · 1h 25m

    OutageStørre hændelse
    Berørte komponenter
    Web Application
    1. 20. august 2024 kl. 15.00 UTCinvestigating

      We are currently investigating this error.

    2. 20. august 2024 kl. 15.02 UTCidentified

      The issue has been identified and we are working on a resolution.

    3. 20. august 2024 kl. 16.15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20. august 2024 kl. 16.25 UTCresolved

      This incident has been resolved.

    A subset of customers have incorrect tests showing up in Secureframe

    Startede 7. august 2024 kl. 14.07 UTC · 3h 7m

    Pending
    Berørte komponenter
    Web ApplicationAPI
    1. 7. august 2024 kl. 14.07 UTCinvestigating

      We are currently investigating this issue

    2. 7. august 2024 kl. 14.37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7. august 2024 kl. 14.43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7. august 2024 kl. 17.14 UTCresolved

      This incident has been resolved.

    Performance Degradation of Test Refreshes

    Startede 6. august 2024 kl. 17.53 UTC · 4h 9m

    IssuesMindre hændelse
    Berørte komponenter
    Web Application
    1. 6. august 2024 kl. 17.53 UTCidentified

      The issue has been identified and we are working on a resolution.

    2. 6. august 2024 kl. 19.08 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6. august 2024 kl. 20.42 UTCidentified

      We are deploying a fix for this issue.

    4. 6. august 2024 kl. 21.58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6. august 2024 kl. 22.02 UTCresolved

      This incident has been resolved.

    Trust Center pages not fully loading

    Startede 24. maj 2024 kl. 22.36 UTC · 16m

    OutageKritisk hændelse
    Berørte komponenter
    Trust
    1. 24. maj 2024 kl. 22.36 UTCinvestigating

      We are currently investigating this issue.

    2. 24. maj 2024 kl. 22.45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24. maj 2024 kl. 22.52 UTCresolved

      This incident has been resolved

    Application intermittently unresponsive

    Startede 14. maj 2024 kl. 13.30 UTC · 3h 26m

    IssuesMindre hændelse
    Berørte komponenter
    Web Application
    1. 14. maj 2024 kl. 13.30 UTCinvestigating

      We are investigating an issue where the application may be unresponsive or unavailable for short periods.

    2. 14. maj 2024 kl. 14.35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14. maj 2024 kl. 15.31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14. maj 2024 kl. 16.57 UTCresolved

      This incident has been resolved.

    Secureframe Web Application in degraded state

    Startede 13. maj 2024 kl. 14.43 UTC · 2h 26m

    Pending
    Berørte komponenter
    Web Application
    1. 13. maj 2024 kl. 14.43 UTCinvestigating

      We are currently investigating this issue

    2. 13. maj 2024 kl. 14.58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13. maj 2024 kl. 17.09 UTCresolved

      This incident has been resolved and all services are operating normally.

    Controls page in degraded state

    Startede 6. maj 2024 kl. 19.27 UTC · 35m

    IssuesMindre hændelse
    Berørte komponenter
    Web Application
    1. 6. maj 2024 kl. 19.27 UTCinvestigating

      We are currently seeing the Controls page load on multiple company instances, but produces an infinite spinner.

    2. 6. maj 2024 kl. 19.42 UTCidentified

      We have identified the issue, and are rolling out a fix.

    3. 6. maj 2024 kl. 19.50 UTCmonitoring

      A fix has been implemented and we are monitoring to confirm the fix holds.

    4. 6. maj 2024 kl. 20.01 UTCresolved

      This incident has been resolved.