63 Sendgrid incidents · november 2025 — official updates, affected components, duration and resolution details.
Retroactive Incident - Our engineers have investigated and resolved the issues with delays with Legacy API marketing campaigns. On Friday July 31st from 9:52 AM PT to 10:12 AM PT a subset of customers may have experienced delays sending Legacy Marketing campaigns when using the API or SendGrid UI. The issue has been resolved and all impacted services are operating normally.
Starter omkring 4: 09 om PST på Jul / 24, vores ingeniører begyndte at undersøge et problem relateret til lave succesrater i us-west-2 regionen. Kunden bør ikke opleve effekt. Dette påvirker ikke mail sende. Vi vil give en anden opdatering om en time eller så snart mere information bliver tilgængelig.
Kl 4: 21 PST vores ingeniører har isoleret den nedbrudte region og fjernet det fra load balancering og er nu afbødet og observere. Vi vil give en anden opdatering om en time eller så snart mere information bliver tilgængelig.
Vores ingeniører har overvåget sagen og bekræftet, at problemet er løst. Alle tjenester fungerer nu normalt.
Automatisk oversat fra den officielle hændelsesopdatering.
Vores ingeniører begyndte at undersøge et problem med kunder får "ingen IPs er tilgængelige for denne konto", når du sender e-mails. Brugere kan opleve forsinkelser i e-mail levering. Vi vil give en anden opdatering om 1 time eller så snart mere information bliver tilgængelig.
Vores ingeniører har identificeret problemet og arbejder hen imod en rettelse. Vi vil give en anden opdatering om en time eller så snart mere information bliver tilgængelig.
Vores ingeniører har identificeret problemet og implementeret en rettelse og overvåger systemets ydeevne. Vi vil give en anden opdatering om en time eller så snart mere information bliver tilgængelig.
Vores ingeniører fortsætter med at overvåge fixet. Bemærk venligst, at e-mail-anmodninger nu bliver leveret som forventet for kunder, der bruger delte IP 'er. Vi vil give en anden opdatering om 4 timer eller så snart mere information bliver tilgængelig.
Vores ingeniører har overvåget fix og bekræftet problemet med delte Ips er blevet løst. Alle tjenester fungerer nu normalt.
Automatisk oversat fra den officielle hændelsesopdatering.
Fra omkring 10: 09 AM PDT den 15 juli 2026, vores ingeniører begyndte at undersøge et problem med konto handlinger. Brugere kan opleve forsinkelser med konto management opgaver, såsom adgangskode nulstilles. Dette påvirker ikke mail sende. Vi vil give en anden opdatering om 1 time eller så snart mere information bliver tilgængelig.
Vores ingeniører undersøger stadig et problem med kontohandlinger. Brugere kan opleve forsinkelser med konto management opgaver, såsom adgangskode nulstilles. Dette påvirker ikke mail sende. Vi vil give en anden opdatering om 1 time eller så snart mere information bliver tilgængelig.
Vores ingeniører har implementeret et fix og overvåger systemets ydeevne. Vi vil give en anden opdatering, så snart mere information bliver tilgængelig.
Vores ingeniører har overvåget fix og bekræftet problemet med forsinkelse med konto handlinger er blevet løst. Alle tjenester fungerer nu normalt.
Automatisk oversat fra den officielle hændelsesopdatering.
Vores ingeniører har undersøgt og løst problemerne med e-mail forsinkelser, der involverede en vis delmængde af brugere. Fra 10: 20 AM PST til 10: 25 AM PST kunder kan have oplevet forsinkelser med e-mail levering for en vis delmængde af brugere. Dette ville have påvirket e-mail API og Marketing mail sende. Der var ingen tab af data på grund af denne hændelse. Problemet er løst, og alle berørte tjenester fungerer normalt.
Automatisk oversat fra den officielle hændelsesopdatering.
Starting around 8:58 AM PDT on July 13, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. Account actions, such as password resets, will continue to experience delays while the fix is being implemented. Please note that this does not impact mail send, which continues to process normally. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. Account actions, such as password resets, are beginning to process as the system recovers and clears any remaining delays. As a reminder, this issue continues to have no impact on mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue with account actions has been resolved. All services are now operating normally at this time.
Starting around 9:50 AM PDT on July 11, 2026, our engineers began investigating an issue with New Marketing Campaigns Contact Uploads. Users may experience delays in their newly uploaded contact lists appearing or updating in the dashboard. This issue is isolated to a specific subset of our infrastructure, so it does not affect all users. Legacy Marketing Campaigns features remain entirely unaffected. This does not impact mail send. We will provide another update in 60 minutes or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue with global open and clicks engagement Stat delays. This does not impact EU region stats. However, all impact concerning the stat delays have since been mitigated 10:45am PDT on July, 9 2026. As our engineers have since implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue with global open and clicks engagement Stat delays has been resolved. This did not impact EU region stats, and mail send was not impacted. All services are now operating normally at this time.
Starting earlier today on June 29, 2026, our engineers began investigating an issue with the Microsoft Feedback Loop (Spam Reports). Users may experience Microsoft spam reports failing to populate within the SendGrid UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We have isolated the root cause preventing Microsoft spam reports from populating and are actively implementing the solution. Please note that mail send remains completely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue with Microsoft Feedback Loop has been resolved. All services are now operating normally at this time.
Starting around 9:40 AM PST on June 24th 2026, our engineers began investigating an issue with Click Tracked links from EU Regionalized configured senders not working. Users may experience recipients seeing a 'Your connection is not private' when clicking links sent from EU regionalized configured accounts. This does not impact mail send. This does not impact accounts configured for Global sending. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue with Click Tracked links from EU Regionalized Senders has been resolved. All services are now operating normally at this time.
Starting around 1:10 PM PST on June 22nd, our engineers began investigating an issue with Marketing Campaigns related to data import, exports, and deletions. We are seeing delays in Marketing Campaigns Events and Stats. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. Some customers may continue to experience latency as processing queues are resolved. We'll continue to monitor and will provide another update in an hour or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue with Marketing Campaign data being delayed has been resolved. All services are now operating normally at this time.
Twilio-Sendgrid mail delivery was degraded for approximately 16 minutes between 3:18 PM and 3:34 PM Pacific Time on 06/14/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than a system-wide outage. The issue has now been resolved.
Starting around 12:00 AM PDT on June 14, 2026, our engineers began investigating an issue with our core API and platform services. Users may experience high latency, timeouts, and 5xx errors with sending email through the API and the UI. We will provide another update in 30 minutes or as soon as more information becomes available.
Engineers are still investigating issues causing email sending delays. We will provide a status update in 30 minutes or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. Mitigation efforts are underway to resolve the intermittent errors and delays. We will provide another update in 30 minutes or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will continue to observe the platform for the next hour to ensure full stability, and will mark this incident as resolved if no further issues are seen. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue with high latency and 5xx errors has been resolved. All services are now operating normally at this time.
Twilio-Sengrid mail delivery was degraded for approximately 9 minutes between 9:18 AM and 9:27AM Pacific Time on 06/11/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than system-wide outage. The issue has now been resolved.
Starting around 9:25 AM GMT+8 on June 10, 2026, our engineers began investigating an issue affecting email processing within SendGrid. Users may have experienced elevated email deferrals, with some messages temporarily receiving "Internal Server Error" responses during delivery attempts. This issue does not impact mail send capability; however, delivery may have been delayed for a subset of messages. Our team continues to investigate the root cause and monitor system performance. We will provide another update in 60 minutes or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue with email deferrals has been resolved. All services are now operating normally at this time.
Customers have experienced elevated latency occurring in US East region from 6:30 AM to 8:58 AM Pacific time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Starting around 10:17AM on May 22 2026, our engineers began investigating an issue affecting SenderAuth and Whitelabel domains. A subset of customers may be experiencing errors when attempting to make updates to their whitelabel domains. Mail send is not impacted. We will provide another update as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue with SenderAuth and Whitelabel domains has been resolved. All services are now operating normally at this time.
Starting around 9:34 AM on May 14th 2026, our engineers began investigating an issue with the Sender Engagement Quality (SEQ) API endpoint not working as expected. Users may experience the Sender Engagement Quality (SEQ) API endpoint not working with the correct permission keys. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. SendGrid Engagement Quality API endpoint is now working as expected with API keys. We will provide another update in 30 minutes or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed the issue with Sender Engagement Quality (SEQ) API endpoint has been resolved. All services are now operating normally at this time.
Customers in US-East may have experienced intermittent high mail send latency from 5/13/2026 to 5/27/2026. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Between 16:10 PDT and 16:27 PDT on 05/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, authenticating domains and link branding records, accessing the account, and checking account stats. This does not impact mail send. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have monitored the fix and confirmed all services are now operating normally.