Servicetitan driftsforstyrrelser

1. 8. september 2026 kl. 15.54 UTCinvestigating

   Vi er aktivt undersøge et problem, der kan være årsag til en Service Tilgængelighed Umiddelbart. Vi vil give yderligere detaljer, efterhånden som vi lærer mere. Vi sætter stor pris på din tålmodighed og forståelse, når vi arbejder hen imod en beslutning.

2. 8. september 2026 kl. 17.07 UTCidentified

   Vi har identificeret den grundlæggende årsag til problemet påvirker FleetPro og er aktivt at gennemføre en rettelse. Vi forventer at se bedring snart. Vi sætter stor pris på din fortsatte tålmodighed og forståelse.

3. 8. september 2026 kl. 17.21 UTCmonitoring

   Vi har indsat en rettelse til problemet påvirker FleetPro og er i øjeblikket at overvåge systemet for at sikre fuld genopretning. Vi sætter stor pris på din fortsatte tålmodighed og forståelse.

4. 8. september 2026 kl. 17.30 UTCresolved

   Det problem, der påvirker Fleet Pro, er blevet løst fuldt ud, og alle systemer fungerer normalt. Vi takker Dem for Deres tålmodighed og Deres fortsatte tillid til os, mens vi arbejdede på at løse dette problem. Hvis du oplever yderligere problemer, bedes du kontakte vores support team, og vi vil med glæde hjælpe!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. september 2026 kl. 17.02 UTCinvestigating

   Vi undersøger aktivt et problem med en tredjeparts tjenesteudbyder, som kan forårsage en afbrydelse af tjenesten. Vi vil give yderligere detaljer, efterhånden som vi lærer mere. Hvad skal vi gøre nu? 1.Aktivér opkaldskontinuitet for indgående opkald 2.Brug Click- to- Call for udgående opkald Vi sætter stor pris på din tålmodighed og forståelse, når vi arbejder med vores partner mod en beslutning.

2. 1. september 2026 kl. 19.14 UTCidentified

   Vores 3. part udbyder har identificeret den grundlæggende årsag til problemet påvirker phones Pro og er aktivt at gennemføre en rettelse. Vi undskylder ulejligheden og værdsætter din tålmodighed.

3. 1. september 2026 kl. 19.57 UTCmonitoring

   Vores 3. part udbyder har indsat en rettelse til problemet påvirker phones Pro, og vi ser tjenester begynde at komme sig. Vi overvåger aktivt situationen for at sikre fuld stabilitet. Opkald Kontinuitet kan nu også blive deaktiveret. Tak for din forståelse og støtte.

4. 1. september 2026 kl. 20.29 UTCresolved

   Problemet med Phones Pro er blevet løst fuldt ud af vores tredje part udbyder, og alle systemer fungerer normalt. Vi takker dig for din tålmodighed og din fortsatte tillid til os, mens vi arbejdede med vores partner for at løse dette. Hvis du oplever yderligere problemer, bedes du kontakte vores support team, og vi vil med glæde hjælpe!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. august 2026 kl. 18.39 UTCinvestigating

   Vi undersøger aktivt et problem med en tredjeparts tjenesteudbyder, som kan forårsage en afbrydelse af tjenesten. Vi vil give yderligere detaljer, efterhånden som vi lærer mere. Vi sætter stor pris på din tålmodighed og forståelse, når vi arbejder med vores partner mod en beslutning. Bemærk venligst, at alle opkald i øjeblikket bliver videresendt til næste destination punkt, minimere brugerens indvirkning.

2. 19. august 2026 kl. 19.02 UTCidentified

   Vores 3. part udbyder har identificeret den grundlæggende årsag til problemet påvirker stemme agenter og er aktivt at gennemføre en rettelse. Bemærk venligst, at alle opkald i øjeblikket bliver videresendt til næste destination punkt, minimere brugerens indvirkning. Vi undskylder ulejligheden og værdsætter din tålmodighed.

3. 19. august 2026 kl. 20.02 UTCmonitoring

   Vores tredje part udbyder har indsat en rettelse til problemet påvirker stemme agenter, og vi ser tjenester begynde at komme sig. Vi overvåger aktivt situationen for at sikre fuld stabilitet. Tak for din forståelse og støtte.

4. 19. august 2026 kl. 20.25 UTCresolved

   Det problem, der påvirker Voice Agents, er blevet løst fuldt ud af vores tredje part udbyder, og alle systemer fungerer normalt. Vi takker dig for din tålmodighed og din fortsatte tillid til os, mens vi arbejdede med vores partner for at løse dette. Hvis du oplever yderligere problemer, bedes du kontakte vores support team, og vi vil med glæde hjælpe!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 11. august 2026 kl. 03.38 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 11. august 2026 kl. 04.10 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 11. august 2026 kl. 11.25 UTCresolved

   This incident has been resolved.

1. 27. juli 2026 kl. 17.37 UTCinvestigating

   Vi undersøger aktivt et problem, der kan forårsage et problem routing opkald til deres ønskede arbejdsgange. Vi vil give yderligere detaljer, efterhånden som vi lærer mere. Vi sætter stor pris på din tålmodighed og forståelse, når vi arbejder hen imod en beslutning.

2. 27. juli 2026 kl. 18.05 UTCinvestigating

   Som vi aktivt undersøge dette spørgsmål, der kan have aftildelt nogle telefonnumre fra deres opkald arbejdsgange. Tjek dine indstillinger for arbejdsgange nu og bekræft, at hvert nummer stadig er tildelt den ønskede arbejdsgang. Omtildele numre til at gendanne opkald routing straks. Vi sætter stor pris på din fortsatte tålmodighed og forståelse, når vi arbejder hen imod en beslutning.

3. 27. juli 2026 kl. 19.06 UTCmonitoring

   Vi har taget fat på problemet med CCPro Call Routing og overvåger i øjeblikket systemet Vi sætter stor pris på din fortsatte tålmodighed og forståelse.

4. 27. juli 2026 kl. 19.21 UTCresolved

   Den opkald routing problem påvirker CCPRO er blevet helt løst, og alle systemer fungerer normalt. Vi takker Dem for Deres tålmodighed og Deres fortsatte tillid til os, mens vi arbejdede på at løse dette problem. Hvis du oplever yderligere problemer, bedes du kontakte vores support team, og vi vil med glæde hjælpe!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. juli 2026 kl. 12.45 UTCinvestigating

   Vi er aktivt undersøge et problem, der kan være årsag til service tilgængelighed problemer for en lille delmængde af kunder. Vi vil give yderligere detaljer, efterhånden som vi lærer mere. Vi sætter stor pris på din tålmodighed og forståelse, når vi arbejder hen imod en resolution.

2. 27. juli 2026 kl. 13.13 UTCmonitoring

   Vi har indsat en rettelse for problemet påvirker tjenestens tilgængelighed og er i øjeblikket at overvåge systemet for at sikre fuld inddrivelse. Vi sætter stor pris på din fortsatte tålmodighed og forståelse.

3. 27. juli 2026 kl. 13.36 UTCresolved

   Spørgsmålet om, hvorvidt tjenesten er tilgængelig, er løst, og alle systemer fungerer normalt. Vi takker Dem for Deres tålmodighed og Deres fortsatte tillid til os, mens vi arbejdede på at løse dette problem. Hvis du oplever yderligere problemer, bedes du kontakte vores support team, og vi vil med glæde hjælpe!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juni 2026 kl. 23.53 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting call bubbles. Users may be receiving calls where call bubbles are not populating. Please refresh if this issue occurs. After the call is complete if the call bubble does not disappear, please attempt a refresh as well. We greatly appreciate your patience as we work with our partner to resolve this.

2. 1. juli 2026 kl. 00.05 UTCmonitoring

   We have tested and confirmed that call bubbles are now functioning normally. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 1. juli 2026 kl. 00.21 UTCresolved

   The issue impacting call bubbles has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 29. maj 2026 kl. 05.56 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 29. maj 2026 kl. 06.34 UTCinvestigating

   We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this.

3. 29. maj 2026 kl. 08.16 UTCidentified

   ServiceTitan is currently experiencing application availability issues caused by an outage of a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available.

4. 29. maj 2026 kl. 11.00 UTCidentified

   We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.

5. 29. maj 2026 kl. 12.02 UTCidentified

   There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side.

6. 29. maj 2026 kl. 13.24 UTCidentified

   Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses.

7. 29. maj 2026 kl. 14.11 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 29. maj 2026 kl. 14.12 UTCmonitoring

   Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

9. 29. maj 2026 kl. 15.27 UTCmonitoring

   Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

10. 29. maj 2026 kl. 19.52 UTCmonitoring

    We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

11. 29. maj 2026 kl. 21.43 UTCresolved

    The issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 27. maj 2026 kl. 18.11 UTCinvestigating

   We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 27. maj 2026 kl. 18.25 UTCinvestigating

   We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue.

3. 27. maj 2026 kl. 18.49 UTCmonitoring

   We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding.

4. 27. maj 2026 kl. 19.00 UTCresolved

   This incident has been resolved.

1. 21. maj 2026 kl. 14.55 UTCinvestigating

   "Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."

2. 21. maj 2026 kl. 16.57 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 21. maj 2026 kl. 18.21 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

4. 21. maj 2026 kl. 18.43 UTCresolved

   The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 12. maj 2026 kl. 15.50 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.

2. 12. maj 2026 kl. 16.04 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 12. maj 2026 kl. 16.31 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.

4. 12. maj 2026 kl. 17.47 UTCresolved

   The issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 11. maj 2026 kl. 16.55 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.

2. 11. maj 2026 kl. 18.54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11. maj 2026 kl. 19.45 UTCmonitoring

   We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.

4. 11. maj 2026 kl. 20.40 UTCresolved

   The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 23. april 2026 kl. 18.04 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 23. april 2026 kl. 18.35 UTCinvestigating

   We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.

3. 23. april 2026 kl. 18.49 UTCmonitoring

   We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.

4. 23. april 2026 kl. 21.20 UTCresolved

   The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 17. april 2026 kl. 19.53 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 17. april 2026 kl. 20.06 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 17. april 2026 kl. 20.21 UTCresolved

   The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 20. marts 2026 kl. 14.28 UTCinvestigating

   CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.

2. 20. marts 2026 kl. 15.09 UTCidentified

   The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.

3. 20. marts 2026 kl. 15.18 UTCmonitoring

   We are moving to monitoring stage. The issue is mitigated.

4. 20. marts 2026 kl. 15.26 UTCresolved

   The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.

1. 10. marts 2026 kl. 14.39 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 10. marts 2026 kl. 14.47 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!

3. 10. marts 2026 kl. 15.34 UTCmonitoring

   At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 10. marts 2026 kl. 16.49 UTCresolved

   We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 7. marts 2026 kl. 00.19 UTCresolved

   SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

1. 26. februar 2026 kl. 21.03 UTCinvestigating

   We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 26. februar 2026 kl. 21.42 UTCinvestigating

   We are continuing to investigate this issue.

3. 26. februar 2026 kl. 22.32 UTCmonitoring

   Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 26. februar 2026 kl. 22.56 UTCresolved

   This incident has been resolved.

1. 25. februar 2026 kl. 15.54 UTCinvestigating

   Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

2. 25. februar 2026 kl. 16.17 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. februar 2026 kl. 16.50 UTCmonitoring

   Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.

4. 25. februar 2026 kl. 16.51 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25. februar 2026 kl. 17.06 UTCresolved

   We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 24. februar 2026 kl. 21.05 UTCidentified

   We have identified an issue affecting Job Booking and are actively working on a resolution.

2. 24. februar 2026 kl. 21.14 UTCidentified

   We are continuing to work on a fix for this issue.

3. 24. februar 2026 kl. 22.14 UTCmonitoring

   We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!

4. 24. februar 2026 kl. 22.24 UTCresolved

   Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!