20 Shoppy incidents · december 2018 — official updates, affected components, duration and resolution details.
While transitioning to Shoppy v2 we are experiencing issues loading the dashboard and accessing our API.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results. Please purge your browsers' cache if you still can't access Shoppy properly.
This incident has been resolved.
We are currently investigating an issue in processing ETH orders.
Our Ethereum fullnode is experiencing packet loss. We have raised a ticket with our service provider and are awaiting a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with our emails not arriving in time.
This incident has been resolved.
We are currently investigating an issue with our API having a degraded performance.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to the large transaction amount on the Bitcoin network transactions made from Shoppy to your wallet may take longer to confirm.
This incident has been resolved.
We are currently investigating an issue with Shoppy not loading properly.
We will perform a full reboot of the platform.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our data processing infrastructure is running behind. No data has been lost and the system should be caught up shortly.
The issue has been identified and a fix is being implemented.
We are continuing to process old orders. New orders are not effected and will be delivered without delay as usual.
This incident has been resolved.
We are currently investigating an issue with API responses being high.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently seeing a bug in processing orders. No further action is required, all orders will be reprocessed.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. All orders have been reprocessed and are delivered.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently having a high load on processing orders.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor the situation. The workload is currently about 10k orders left to process and is steadily decreasing.
This incident has been resolved.
We are currently investigating an issue with our S3 storage system. Attachment downloads and uploads might fail.
An on-site technician has been sent to investigate the impacting server.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with API responses time being slow.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue related to orders not being completed while being paid out to the seller, the issue has been identified and we are working on resolving this issue at the moment
We are performing a full restart of the platform.
The platform has been successfully restarted.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
New orders are now being processed properly again. We are now working on a fix to reprocess and redeliver old orders.
The backlog of unprocessed orders is being reduced. We are continuing to monitor for further issues.
This incident has been resolved.
We are aware that Cloudflare has flagged our site wrongfully as phishing site and are awaiting on a reply from them.
The issue has been identified.
A fix has been implemented. Please clear your browser and DNS cache if you still see any notices.
We are currently investigating an issue that affects the sites stability.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where sites in the Dashboard are not rendering correctly.
The issue has been identified and a fix is being implemented.
This incident has been resolved. Please purge your browsers cache if you see no changes and the bug remains present for you.
We are currently experiencing issues processing Ethereum payments.
This incident has been resolved. We are monitoring closely.
We are currently experiencing issues with connecting to our Bitcoin node and are investigating.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue with the connectivity to the Ethereum network. Orders may confirm slower.
This incident has been resolved.
