Sierra Wireless driftsforstyrrelser

1. 29. september 2026 kl. 13.24 UTCinvestigating

   Vi oplever i øjeblikket en forringelse af tjenesten på AirVantage EU-platformen, hvilket påvirker overførslen af brugsoptegnelser. Tegnet kunder kan bemærke forsinkelser i data push-tjenester i forbindelse med konnektivitet. Vores ingeniørteam arbejder aktivt på at løse problemet og genoprette normal service. Anslag: • Påvirkede: Forsinkelser i datapush for brug af konnektivitet, kontrolskærme og advarsler baseret på konnektivitetsdata. • Upåvirket: Provisionerende operationer, trafik og håndtering af data om enheder forbliver fuldt operationelle. Vi vil levere den næste opdatering inden for 2 timer.

2. 29. september 2026 kl. 15.23 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 29. september 2026 kl. 15.51 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. september 2026 kl. 17.49 UTCinvestigating

   Semtech har opdaget en forringelse af tjenesten, der påvirker Maingate Services via Telia. Enheder, der i øjeblikket er til stede i den berørte region, kan opleve vanskeligheder med at etablere nye datasessioner. Eksisterende sessioner kan også støde på hyppige netværksafbrydelser. Spørgsmålet er blevet rapporteret til partnerluftfartsselskabet, og en undersøgelse er i gang for at bestemme omfanget og årsagen. Indvirkning: Nogle kunder kan opleve konnektivitet forsinkelser eller fejl for 2G / 3G datatjenester. Vi vil levere en opdatering inden for de næste 2 timer.

2. 22. september 2026 kl. 19.53 UTCinvestigating

   Spørgsmålet er blevet optrappet til partnerluftfartsselskabet, og undersøgelserne er i gang. Vi vil levere en opdatering inden for de næste 2 timer.

3. 22. september 2026 kl. 20.50 UTCmonitoring

   Vores partnerluftfartsselskab har genoprettet tjenesten, og vi overvåger i øjeblikket situationen for at sikre stabilitet. Hvis der ikke observeres yderligere virkninger i overvågningsperioden, vil spørgsmålet blive betragtet som løst.

4. 22. september 2026 kl. 23.24 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 31. juli 2026 kl. 05.32 UTCinvestigating

   Semtech har opdaget en nedbrydning af ESSENGALS1 SIM-abonnementer i EU og NAM-regionen. Enheder, der i øjeblikket er til stede i denne region, kan have svært ved at etablere en ny datasession; hyppig afbrydelse fra netværket kan forekomme for eksisterende sessioner. Vi har rapporteret spørgsmålet til vores partner luftfartsselskab, og en undersøgelse for at bestemme omfanget og årsagen er i gang. Impact: Importerede enheder kan opleve forsinkelser i etableringen af data, SMS og Voice-tjenester. Vi sætter pris på Deres tålmodighed i denne henseende.

2. 31. juli 2026 kl. 07.16 UTCinvestigating

   Vores ingeniører fortsætter med at arbejde sammen med vores partner luftfartsselskab for at bringe en beslutning om dette spørgsmål. Impact: Importerede enheder kan opleve forsinkelser i etableringen af data, SMS, USSD og Voice Services. Vi leverer en opdatering om 2 timer.

3. 31. juli 2026 kl. 08.23 UTCinvestigating

   Vores overvågningssystem viser, at tjenesterne er blevet genoprettet. Vores ingeniører fortsætter med at observere forbedringer i vores partnernetværk. Vi overvåger nøje for at sikre stabilitet. Hvis der ikke er yderligere virkninger, vil vi overveje dette løst efter vores overvågningsperiode.

4. 31. juli 2026 kl. 09.07 UTCmonitoring

   Vores overvågningssystem viser, at tjenesterne er blevet genoprettet. Vores ingeniører fortsætter med at observere forbedringer i vores partnernetværk. Vi overvåger nøje for at sikre stabilitet. Hvis der ikke er yderligere virkninger, vil vi overveje dette løst efter vores overvågningsperiode.

5. 31. juli 2026 kl. 09.34 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juli 2026 kl. 12.10 UTCinvestigating

   Semtech observerer en potentiel forringelse af tjenesten, der påvirker AirVantage- og ALMS-platformene i NA-regionen. Dette er knyttet til en igangværende hændelse på en af vores cloud infrastruktur udbydere. Indvirkning: Tjenesterne er i øjeblikket operationelle. Mens der ikke er observeret nogen afbrydelse af tjenesten, er kunderne sårbare over for periodisk forringelse af ydeevnen, indtil opstrøms cloud-udbyderen fuldt lemlæster det underliggende problem. Vi vil levere den næste opdatering inden for 2 timer.

2. 24. juli 2026 kl. 13.11 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 24. juli 2026 kl. 14.17 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. juli 2026 kl. 12.30 UTCinvestigating

   Vores overvågningssystemer har opdaget nedsat service for Essentials1 & Advanced SIM-abonnementer roaming kun på MNO Bouygues Telecom i Country France. Vi har rapporteret spørgsmålet til vores partner luftfartsselskab og en undersøgelse for at bestemme omfanget og årsagen er i gang. Indvirkning: Importerede enheder kan opleve forsinkelser i etableringen af data, SMS og Voice-tjenester og netværksforbindelse. Vi sætter pris på din forståelse og vil give den næste opdatering inden for 2 timer.

2. 23. juli 2026 kl. 13.44 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 23. juli 2026 kl. 15.39 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 23. juli 2026 kl. 16.56 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. juli 2026 kl. 08.54 UTCinvestigating

   Semtech har opdaget en nedbrydning for ESSENGALS1 SIM-abonnementer i EU og NAM-regionen. Enheder, der i øjeblikket er til stede i denne region, kan have svært ved at etablere en ny datasession; hyppig afbrydelse fra netværket kan forekomme for eksisterende sessioner. Vi har rapporteret spørgsmålet til vores partner luftfartsselskab, og en undersøgelse for at bestemme omfanget og årsagen er i gang. Impact: Importerede enheder kan opleve forsinkelser i etableringen af data, SMS og Voice-tjenester. Vi sætter pris på Deres tålmodighed i denne henseende.

2. 23. juli 2026 kl. 11.00 UTCinvestigating

   Vores Carrier partner arbejder aktivt på at løse problemet. Vi vil levere den næste opdatering inden for de næste 2 timer.

3. 23. juli 2026 kl. 12.03 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 23. juli 2026 kl. 13.43 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. juli 2026 kl. 15.33 UTCinvestigating

   Semtech har opdaget en nedbrydning af ESSENGALS1 SIM-abonnementer i EU og NAM-regionen. Enheder, der i øjeblikket er til stede i denne region, kan have svært ved at etablere en ny datasession; hyppig afbrydelse fra netværket kan forekomme for eksisterende sessioner. Vi har rapporteret spørgsmålet til vores partner luftfartsselskab, og en undersøgelse for at bestemme omfanget og årsagen er i gang. Impact: Importerede enheder kan opleve forsinkelser i etableringen af data, SMS og Voice-tjenester. Vi sætter pris på Deres tålmodighed i denne henseende.

2. 22. juli 2026 kl. 16.30 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 22. juli 2026 kl. 17.36 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. juli 2026 kl. 07.21 UTCinvestigating

   Semtechs overvågningssystemer har identificeret et problem, der påvirker Carrier + tjenester i NAM-regionen. Vores ingeniørhold undersøger aktivt årsagen og arbejder på at genoprette fuld funktionalitet så hurtigt som muligt. Indvirkning: Kunderne kan opleve forsinkelser eller forringelse i SMS, stemme, Data sessioner, og samlet netværksforbindelse. Vi vil levere den næste opdatering inden for de næste to timer.

2. 22. juli 2026 kl. 08.58 UTCinvestigating

   Vores Carrier partner arbejder aktivt på at løse problemet. Vi vil levere den næste opdatering inden for de næste 2 timer.

3. 22. juli 2026 kl. 11.02 UTCinvestigating

   Vores Carrier partner er stadig aktivt undersøger og arbejder på et fix. Vi vil levere den næste opdatering inden for de næste 2 timer.

4. 22. juli 2026 kl. 12.16 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

5. 22. juli 2026 kl. 13.42 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. juni 2026 kl. 07.52 UTCinvestigating

   Our monitoring systems have detected service degradation for Subscribers roaming under Carrier Partner Orange France on 4G network only. Most of the device services moved to 2G/3G service, however, few devices are failing to switch. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

2. 29. juni 2026 kl. 08.06 UTCinvestigating

   Semtech GNOC is still observing service degradation for Subscribers roaming under Carrier Partner Orange France only. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

3. 29. juni 2026 kl. 10.11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29. juni 2026 kl. 11.33 UTCresolved

   This incident has been resolved.

1. 24. juni 2026 kl. 17.57 UTCinvestigating

   Our monitoring systems have detected service degradation affecting Semtech VoLTE services. Our engineering teams are actively investigating to determine the scope, cause, and immediate fix. Impact: Subscribers may experience degradation in VoLTE service, registration, calls, and SMS over IP might be impacted. We appreciate your understanding and will provide the next update within 2 hours.

2. 24. juni 2026 kl. 19.47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24. juni 2026 kl. 21.11 UTCresolved

   This incident has been resolved.

1. 18. juni 2026 kl. 05.07 UTCinvestigating

   Our monitoring systems have detected service degradation for Subscribers roaming under Carrier Partner Orange France on 4G network only. Most of the device services moved to 2G/3G service, however, few devices are failing to switch. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

2. 18. juni 2026 kl. 08.38 UTCinvestigating

   Our Carrier Partner is actively investigating the issue. We are closely coordinating with them and continuously monitoring the situation. Further updates will be shared within the next 2 hours.

3. 18. juni 2026 kl. 10.48 UTCinvestigating

   Our Carrier Partner continues to actively investigate the issue. We are closely coordinating with them and monitoring the situation. Further updates will be shared within the next 2 hours. We appreciate your patience and understanding.

4. 18. juni 2026 kl. 12.45 UTCidentified

   The issue has been identified, and a fix is currently being implemented by our carrier partner. We apologize for any inconvenience caused and appreciate your patience and understanding while the corrective actions are being taken.

5. 18. juni 2026 kl. 15.34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18. juni 2026 kl. 17.11 UTCresolved

   This incident has been resolved.

1. 9. juni 2026 kl. 13.30 UTCinvestigating

   Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS and Voice Services. We will provide an update in next 2 hours.

2. 9. juni 2026 kl. 14.42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9. juni 2026 kl. 15.38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9. juni 2026 kl. 22.42 UTCresolved

   This incident has been resolved.

1. 4. juni 2026 kl. 16.59 UTCinvestigating

   Semtech is currently experiencing degradation affecting AirVantage APIs, Data Push, Provisioning Operations, and Device Front End in the NA region. Our engineers are actively engaged in restoring services. We will provide a further update within the next 2 hours. We apologize for the inconvenience and appreciate your patience.

2. 4. juni 2026 kl. 17.10 UTCmonitoring

   Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

3. 4. juni 2026 kl. 18.09 UTCresolved

   This incident has been resolved.

1. 2. juni 2026 kl. 10.11 UTCinvestigating

   Semtech is currently experiencing a service disruption affecting Carrier+ connectivity with AT&T and Rogers Wireless in the North America (NAM) region. As a result, some customers may encounter intermittent network disconnections. Our teams are actively investigating the issue and working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. We will provide an update in next 2 hours.

2. 2. juni 2026 kl. 10.17 UTCinvestigating

   We are still investigating the issue. We will provide an update in next 2 hours. We apologize for any inconvenience caused and appreciate your patience.

3. 2. juni 2026 kl. 11.19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2. juni 2026 kl. 12.29 UTCresolved

   This incident has been resolved.

1. 28. maj 2026 kl. 08.42 UTCinvestigating

   Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS, and Voice Services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. 28. maj 2026 kl. 10.40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28. maj 2026 kl. 13.09 UTCresolved

   This incident has been resolved.

1. 21. maj 2026 kl. 16.58 UTCinvestigating

   Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

2. 21. maj 2026 kl. 17.21 UTCinvestigating

   Semtech is currently experiencing service degradation affecting Essentials3 SIM subscriptions in the EU and NAM regions. Devices operating in these regions may experience difficulties establishing new data sessions. The issue has been reported to our partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Impacted devices may experience delays in establishing Data services. We will provide further updates in 90 minutes.

3. 21. maj 2026 kl. 18.55 UTCmonitoring

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

4. 21. maj 2026 kl. 20.21 UTCresolved

   This incident has been resolved.

1. 17. april 2026 kl. 07.49 UTCinvestigating

   We are currently experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service. Impact: Delay in Cloud SIM Provisioning operations. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

2. 17. april 2026 kl. 07.54 UTCinvestigating

   We are still experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service. Impact: Delay in Cloud SIM Provisioning operations. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

3. 17. april 2026 kl. 09.28 UTCinvestigating

   Our engineering team is still actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

4. 17. april 2026 kl. 11.19 UTCinvestigating

   Our engineering team continues to actively work on resolving the issue and restoring normal service. We will share further updates as soon as additional information becomes available. We appreciate your patience in this regard. The next update will be provided within the next 02 hours.

5. 17. april 2026 kl. 13.19 UTCinvestigating

   Our engineering team is actively working to resolve the issue and restore normal service. We will share additional updates as soon as more information becomes available. We appreciate your patience. The next update will be provided within the next 02 hours.

6. 17. april 2026 kl. 13.43 UTCinvestigating

   Semtech engineers have increased the provisioning capacity by adding additional instances. We anticipate a quicker recovery and will keep you informed of further progress. We, thank you for your patience.The next update will be provided within the next 02 hours.

7. 17. april 2026 kl. 16.00 UTCidentified

   The issue has been identified and a fix is currently being implemented. Semtech engineers have increased the provisioning capacity by adding additional instances, and we anticipate a quicker recovery. We thank you for your patience and will keep you informed of further progress. The next update will be provided within the next 02 hours.

8. 17. april 2026 kl. 18.21 UTCmonitoring

   The issue has been addressed and a fix has been successfully implemented. Semtech engineers increased the provisioning capacity by adding additional instances, which has helped restore the service. We are currently monitoring the system to ensure stability and continued performance. We thank you for your patience and will keep you informed of any further updates if required.

9. 17. april 2026 kl. 21.20 UTCmonitoring

   The issue has been resolved and a fix has been successfully implemented. Semtech engineers increased the provisioning capacity by adding additional instances, which has restored the service. We are currently monitoring the system to ensure continued stability and performance. Thank you for your patience. Further updates will be shared if necessary.

10. 18. april 2026 kl. 01.12 UTCmonitoring

    The previously reported issue remains resolved following the implemented fix. Semtech engineers increased the provisioning capacity by adding additional instances, and services continue to operate normally. We are actively monitoring the system to ensure ongoing stability and performance. Thank you for your continued patience. We will provide further updates if required.

11. 18. april 2026 kl. 04.00 UTCresolved

    This incident has been resolved.

1. 16. april 2026 kl. 15.48 UTCinvestigating

   Semtech is experiencing a disruption with the iMaestro Platform. We are investigating to determine the cause and scope of the impact. We appreciate your patience in this regard. We will provide the next update shortly.

2. 16. april 2026 kl. 16.45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16. april 2026 kl. 16.48 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 16. april 2026 kl. 18.42 UTCresolved

   This incident has been resolved.

1. 16. april 2026 kl. 15.30 UTCmonitoring

   Semtech experienced degradation on the AirVantage UI APIs & Device Front End in the EU & NA regions. Our engineers have restored the services. Impact: Customers experienced failures or service disruptions on UI APIs & Device Front End in the EU & NA regions. We are observing complete restoration and monitoring the results.

2. 16. april 2026 kl. 16.23 UTCmonitoring

   Semtech is experiencing degradation on the ALMS -UI, API, and Device Front End. AirVantage UI APIs & Device Front End and Data Push in the EU & NA regions are also degraded. Please find the affected components below Our engineers are working on high-priority to restore services. We will provide the next update in 60 minutes

3. 16. april 2026 kl. 18.01 UTCmonitoring

   Semtech is experiencing performance degradation across ALMS components (UI, API, Device Frontend) and AirVantage services (UI, APIs, Device Frontend, Data Push) in the EU and NA regions. Our engineering team is actively working on high-priority mitigation to restore full functionality across all affected services. We will provide the next update in 60 minutes

4. 16. april 2026 kl. 18.39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 16. april 2026 kl. 19.13 UTCresolved

   This incident has been resolved.

1. 14. april 2026 kl. 22.30 UTCinvestigating

   Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS, and Voice Services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. 15. april 2026 kl. 00.33 UTCmonitoring

   Our monitoring system indicates that the services has been restored. Our engineers continue to observe improvements in our partner carrier network. We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

3. 15. april 2026 kl. 04.04 UTCresolved

   This incident has been resolved.