Sine driftsforstyrrelser

1. 29. juli 2026 kl. 08.23 UTCidentified

   Vi oplever i øjeblikket problemer med vores opstrøms e-mail udbyder. Vi undersøger sagen og vil opdatere, da vi har yderligere oplysninger.

2. 29. juli 2026 kl. 23.04 UTCidentified

   Vi har identificeret den grundlæggende årsag og fortsætter med at arbejde tæt sammen med vores opstrøms e-mail-udbyder for at løse problemet. Bemærk venligst, at mobile push-meddelelser ikke påvirkes og fortsat fungerer som normalt.

3. 30. juli 2026 kl. 00.45 UTCmonitoring

   Problemet er blevet mildnet, og vi overvåger nøje situationen, da e-mail-afsendelse funktionalitet er genoprettet.

4. 30. juli 2026 kl. 07.11 UTCmonitoring

   Vi fortsætter med at overvåge for yderligere spørgsmål.

5. 30. juli 2026 kl. 07.14 UTCresolved

   Vi kan bekræfte, at e-mail-tjenester nu er fuldt operationelle.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. juli 2026 kl. 08.21 UTCresolved

   Vi oplever i øjeblikket problemer med vores opstrøms e-mail udbyder. Vi undersøger sagen og vil opdatere, da vi har yderligere oplysninger.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. juli 2026 kl. 03.56 UTCmonitoring

   We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.

2. 9. juli 2026 kl. 03.01 UTCresolved

   This incident has been resolved.

1. 22. maj 2026 kl. 00.01 UTCinvestigating

   We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.

2. 22. maj 2026 kl. 05.04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25. maj 2026 kl. 00.40 UTCresolved

   This incident has been resolved.

1. 16. april 2026 kl. 06.24 UTCinvestigating

   Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/

2. 17. april 2026 kl. 00.59 UTCresolved

   This incident has been resolved.

1. 15. februar 2026 kl. 22.11 UTCinvestigating

   We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

2. 15. februar 2026 kl. 22.40 UTCidentified

   CM3 have confirmed an issue on their end. We are awaiting further updates.

3. 16. februar 2026 kl. 01.04 UTCmonitoring

   CM3 have deployed a fix and we are monitoring the results.

4. 25. februar 2026 kl. 00.09 UTCresolved

   The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

1. 22. januar 2026 kl. 22.16 UTCinvestigating

   Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals

2. 23. januar 2026 kl. 21.41 UTCinvestigating

   We are continuing to investigate this issue.

3. 23. januar 2026 kl. 21.41 UTCresolved

   https://status.cloud.microsoft/m365/ now lists the incident as resolved

1. 6. november 2025 kl. 06.16 UTCinvestigating

   We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products

2. 6. november 2025 kl. 06.40 UTCmonitoring

   Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products

3. 6. november 2025 kl. 06.55 UTCresolved

   Our marketing website, https://www.sine.co/ is now fixed

1. 20. oktober 2025 kl. 09.32 UTCinvestigating

   We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

2. 20. oktober 2025 kl. 09.33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20. oktober 2025 kl. 12.10 UTCresolved

   The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

1. 9. oktober 2025 kl. 00.37 UTCinvestigating

   We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

2. 9. oktober 2025 kl. 03.24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10. oktober 2025 kl. 00.38 UTCmonitoring

   A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

4. 15. oktober 2025 kl. 01.32 UTCresolved

   This incident has been resolved.

1. 15. juli 2025 kl. 03.52 UTCinvestigating

   We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

2. 16. juli 2025 kl. 02.52 UTCidentified

   We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

3. 18. juli 2025 kl. 03.07 UTCmonitoring

   The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

4. 21. juli 2025 kl. 06.22 UTCresolved

   This incident has been resolved.

1. 1. april 2025 kl. 23.58 UTCinvestigating

   We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

2. 2. april 2025 kl. 01.29 UTCmonitoring

   The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

3. 2. april 2025 kl. 23.42 UTCresolved

   No further issues have been observed. We will continue to monitor and improve reliability of the feature.

1. 19. marts 2025 kl. 04.54 UTCidentified

   We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

2. 24. marts 2025 kl. 02.02 UTCresolved

   This incident has been resolved.

1. 26. februar 2025 kl. 01.33 UTCinvestigating

   An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

2. 26. februar 2025 kl. 03.32 UTCmonitoring

   A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

3. 26. februar 2025 kl. 23.05 UTCresolved

   The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

1. 6. februar 2025 kl. 08.18 UTCinvestigating

   Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

2. 6. februar 2025 kl. 10.43 UTCidentified

   The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

3. 6. februar 2025 kl. 12.46 UTCmonitoring

   We have deployed a fix and are monitoring the impact.

4. 6. februar 2025 kl. 23.51 UTCresolved

   The issue has been resolved. Both iOS and Android app users can successfully check out.

1. 21. januar 2025 kl. 06.15 UTCidentified

   Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46

2. 22. januar 2025 kl. 02.08 UTCresolved

   The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

1. 2. oktober 2024 kl. 03.16 UTCidentified

   When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.

2. 3. oktober 2024 kl. 01.33 UTCmonitoring

   A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.

3. 3. oktober 2024 kl. 07.28 UTCresolved

   This incident has been resolved.

1. 10. september 2024 kl. 09.36 UTCinvestigating

   We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

2. 10. september 2024 kl. 10.31 UTCmonitoring

   We have identified the upstream cause and are monitoring.

3. 10. september 2024 kl. 11.02 UTCresolved

   This incident has been resolved.

1. 15. august 2024 kl. 07.31 UTCidentified

   Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.

2. 15. august 2024 kl. 08.32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16. august 2024 kl. 04.40 UTCresolved

   The issue has been resolved. We will continue to monitor the results.

1. 22. marts 2024 kl. 05.28 UTCinvestigating

   On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority We are actively working on rolling back the affected release, and will provide updates as they become available The new version, 1.41.0, will be available in the coming days MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available

2. 24. marts 2024 kl. 01.02 UTCmonitoring

   The new iPad version, 1.41.0 is now available MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually

3. 30. april 2024 kl. 01.10 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30. april 2024 kl. 01.10 UTCresolved

   This incident was resolved