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    51 Smart Recruiters incidents · november 2023 — official updates, affected components, duration and resolution details.

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    Fejl i forbindelse med navigation gennem platformen

    Startede 21. juli 2026 kl. 22.18 UTC · 1h 25m

    OutageStørre hændelse
    Berørte komponenter
    Recruiter Apps
    1. 21. juli 2026 kl. 22.18 UTCinvestigating

      Vi er i øjeblikket ved at undersøge et problem, der påvirker præstationerne. Flere sider (Folk side, Job side, Fællesskaber) kan støde på en fejl, som det indlæses. Tak for Deres tålmodighed, mens vi undersøger dette. Datacenter: [DCEU: SmartRecruiters] Prod: [Folk side, Job side, Fællesskaber]

    2. 21. juli 2026 kl. 22.57 UTCidentified

      Vi har identificeret et problem, der påvirker forskellige sider fra indlæsning, der påvirker nogle brugere. Vi arbejder i øjeblikket på at løse dette og vil holde dig opdateret. Vi sætter pris på din tålmodighed! Datacenter: [DCEU: SmartRecruiters] Prod: [Folk side, Job side, Fællesskaber]

    3. 21. juli 2026 kl. 23.31 UTCmonitoring

      Vores team har identificeret problemet forårsager fejl på sider og har gennemført en rettelse. Vi overvåger nu resultaterne for yderligere præstationsspørgsmål. [DCEU: SmartRecruiters] Prod: [Folk side, Job side, Fællesskaber]

    4. 21. juli 2026 kl. 23.42 UTCresolved

      Præstationerne problem påvirker SmartRecruiters er blevet løst! Du kan fortsætte med at bruge platformen normalt. God ansættelse! [DCEU: SmartRecruiters] Prod: [Folk side, Job side, Fællesskaber]

    Automatisk oversat fra den officielle hændelsesopdatering.

    Jobs cannot be published

    Startede 22. juni 2026 kl. 09.16 UTC · 3h 21m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 22. juni 2026 kl. 09.16 UTCinvestigating

      We identified an issue with Job postings. Publishing is processed for quite a few seconds, then shows it is completed, but Jobs aren't actually published Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 12.15 CET

    2. 22. juni 2026 kl. 10.15 UTCidentified

      We identified an issue with Job postings. Engineering Team is currently working on a fix. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 1.15 CET

    3. 22. juni 2026 kl. 11.24 UTCmonitoring

      Jobs can be published again. We are monitoring. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 2.15 CET

    4. 22. juni 2026 kl. 12.37 UTCresolved

      The incident has been resolved. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting]

    Errors Occurring When Attempting to Access Candidate Data

    Startede 6. maj 2026 kl. 19.19 UTC · 1h 6m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 6. maj 2026 kl. 19.19 UTCinvestigating

      We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]

    2. 6. maj 2026 kl. 19.20 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6. maj 2026 kl. 19.54 UTCinvestigating

      We have identified the issue affecting some users' access to Candidate information/details and are working on a solution. We will keep you updated and appreciate your patience!

    4. 6. maj 2026 kl. 20.09 UTCmonitoring

      Our team has identified the issue and has implemented a fix. We are now monitoring the results for any further performance issues.

    5. 6. maj 2026 kl. 20.25 UTCresolved

      The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

    Multiple pages do not load

    Startede 22. april 2026 kl. 13.36 UTC · 1h 53m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 22. april 2026 kl. 13.36 UTCinvestigating

      We are currently investigating an issue affecting performance. Multiple pages (People tab, Job's Applicant tab, etc.). Thank you for your patience. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 16.45 CET

    2. 22. april 2026 kl. 14.37 UTCidentified

      We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Our next actions: observing the root cause and taking appropriate actions to stabilise the platform Next update expected at: 5:35 PM CEST

    3. 22. april 2026 kl. 14.50 UTCidentified

      We identified an issue with one of our databases and engineering team is performing  an upgrade. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 17.50 CET

    4. 22. april 2026 kl. 15.11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 22. april 2026 kl. 15.29 UTCresolved

      This incident has now been resolved. We apologise for the inconvenience caused during this period.

    People Page not loading

    Startede 18. februar 2026 kl. 08.51 UTC · 1h 43m

    OutageStørre hændelse
    Berørte komponenter
    Recruiter Apps
    1. 18. februar 2026 kl. 08.51 UTCinvestigating

      We are currently investigating an issue causing the People page to appear blank.

    2. 18. februar 2026 kl. 09.52 UTCidentified

      We have identified an issue with an API affecting various areas of the system, not only the people page. We are currently working to resolve this and will keep you updated. We appreciate your patience! Next update expected at: 11:00 UTC [DCEU: SmartRecruiters] Prod: [SmartOS]

    3. 18. februar 2026 kl. 10.34 UTCresolved

      A fix has been implemented and we are seeing performance returning to normal across the system. Thank you for your patience as we worked through this incident. [DCEU: SmartRecruiters] Prod: [SmartOS]

    Global Cloudflare Issues Impacting SmartAttrax Career Sites

    Startede 5. december 2025 kl. 09.08 UTC · 10m

    OutageKritisk hændelse
    Berørte komponenter
    SmartAttrax - Career Sites
    1. 5. december 2025 kl. 09.08 UTCinvestigating

      There is currently a global outage on Cloudflare which is impacting the application process for customers using SmartRecruiters Easy Apply on their career sites. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

    2. 5. december 2025 kl. 09.18 UTCresolved

      This incident has been resolved.

    Global Cloudflare Issues impacting Smartrecruiters

    Startede 5. december 2025 kl. 08.59 UTC · 18m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 5. december 2025 kl. 08.59 UTCinvestigating

      There is currently a global outage on Cloudflare which is impacting our services. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

    2. 5. december 2025 kl. 09.16 UTCmonitoring

      Cloudflare have deployed a fix and we are confirming the results and any possible residual impact.

    3. 5. december 2025 kl. 09.17 UTCresolved

      This incident has been resolved

    Microsoft Azure Downtime - SmartAttrax Career Sites Impacted

    Startede 29. oktober 2025 kl. 16.26 UTC · 18h 1m

    OutageStørre hændelse
    Berørte komponenter
    SmartAttrax - Career Sites
    1. 29. oktober 2025 kl. 16.26 UTCidentified

      SmartAttrax Career Sites are currently not loading or loading only partially due to the Microsoft Azure downtime. Our engineers are working on a temporary workaround until the issue is resolved by Microsoft Azure.

    2. 29. oktober 2025 kl. 16.30 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29. oktober 2025 kl. 16.50 UTCidentified

      Our engineers implemented a workaround solution, and SmartAttrax career sites should now be loading. They might still be slow, and some site components might be loading only partially until Microsoft Azure resolves the problem.

    4. 29. oktober 2025 kl. 17.18 UTCidentified

      We are continuing to wait for Microsoft Azure's fix to be delivered. They have identified the issue and are working on it.

    5. 29. oktober 2025 kl. 18.17 UTCidentified

      Some SmartAttrax career sites continue to load slowly due to the Microsoft Azure downtime. Their engineering team is actively working on the fix, and we are closely monitoring their status page for more updates.

    6. 29. oktober 2025 kl. 19.18 UTCidentified

      Microsoft Azure Team has begun rolling out the fix, but SmartAttrax career sites might continue to be slow until the fix is fully deployed.

    7. 29. oktober 2025 kl. 21.17 UTCidentified

      SmartAttrax career sites might continue to run slowly until Microsoft Azure finishes the fix rollout. They expect the full recovery to happen within the next 2-3 hours.

    8. 30. oktober 2025 kl. 07.19 UTCmonitoring

      Microsoft Azure rolled out the fix, and we are monitoring results. Some career sites might still experience slowness, we are checking on this.

    9. 30. oktober 2025 kl. 08.56 UTCmonitoring

      The Microsoft Azure incident is still having a knock-on effect on our app services, which results in some SmartAttrax career sites running slowly. We continue to monitor Microsoft Azure efforts to mitigate this issue.

    10. 30. oktober 2025 kl. 09.10 UTCmonitoring

      The issue should be resolved now, and all SmartAttrax careers sites should be operating normally.

    11. 30. oktober 2025 kl. 10.27 UTCresolved

      This incident has been resolved.

    System Accessibiliy and Performance Issue

    Startede 28. oktober 2025 kl. 00.41 UTC · 3h 20m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 28. oktober 2025 kl. 00.41 UTCinvestigating

      We’re currently experiencing system inaccessibility and performance issues, including slowness and occasional errors when loading the UI pages. Our Engineering Team is actively working to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience.

    2. 28. oktober 2025 kl. 02.23 UTCmonitoring

      A fix has been implemented, and we are actively monitoring to ensure the system is performing as expected.

    3. 28. oktober 2025 kl. 04.01 UTCresolved

      The root cause has been identified and a fix has been put in place. Our apologies for the inconvenience caused by this incident.

    System down (bad getaway - error)

    Startede 22. oktober 2025 kl. 14.46 UTC · 50m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 22. oktober 2025 kl. 14.46 UTCinvestigating

      Prod-ohio accounts are facing errors. Users might not be able to access their accounts.

    2. 22. oktober 2025 kl. 15.36 UTCresolved

      The root cause has been identified and a fix put in place. Our apologies for the inconvenience caused by this incident.

    System down (bad getaway - error 502)

    Startede 12. oktober 2025 kl. 02.33 UTC · 16m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 12. oktober 2025 kl. 02.33 UTCinvestigating

      The System is currently inaccessible, impacting the Prod-Syd environment. Our Engineering Team is working on it. Please accept our apologies for the inconvenience.

    2. 12. oktober 2025 kl. 02.48 UTCresolved

      This incident has been resolved.

    Attrax Career Sites are down - 504 Gateway Time-out

    Startede 16. september 2025 kl. 13.01 UTC · 4h 12m

    OutageKritisk hændelse
    Berørte komponenter
    SmartAttrax - Career Sites
    1. 16. september 2025 kl. 13.01 UTCinvestigating

      Attrax career sites are currently inaccessible. Our Engineering Team is working on identifying an issue and bringing the sites back up as soon as possible. Please accept our apologies for the inconvenience.

    2. 16. september 2025 kl. 13.02 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16. september 2025 kl. 13.07 UTCmonitoring

      Attrax career sites are now back up, and the Engineering Team is monitoring Atttax performance.

    4. 16. september 2025 kl. 17.13 UTCresolved

      This incident has now been resolved. Our apologies for the inconvenience caused during this time.

    System slowness - issue with loading pages

    Startede 22. august 2025 kl. 10.02 UTC · 3h 2m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 22. august 2025 kl. 10.02 UTCinvestigating

      We are currently investigating this issue.

    2. 22. august 2025 kl. 11.36 UTCidentified

      The issue has been identified. During the investigation, the SmartTips have been disabled.

    3. 22. august 2025 kl. 13.04 UTCresolved

      This incident has been resolved and SmartTips have been reactivated.

    System down (bad getaway - error 502)

    Startede 19. august 2025 kl. 12.35 UTC · 2h 17m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 19. august 2025 kl. 12.35 UTCinvestigating

      The System is currently inaccessible. Our Engineering Team is working on it. Please accept our apologies for the inconvenience.

    2. 19. august 2025 kl. 13.28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19. august 2025 kl. 14.52 UTCresolved

      This incident has been resolved.

    Interview Scheduling

    Startede 3. juni 2025 kl. 21.27 UTC · 1h 28m

    IssuesMindre hændelse
    Berørte komponenter
    Recruiter Apps
    1. 3. juni 2025 kl. 21.27 UTCinvestigating

      We have identified an issue with Interview scheduling affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

    2. 3. juni 2025 kl. 22.03 UTCidentified

      We have identified an issue with scheduling that is affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

    3. 3. juni 2025 kl. 22.32 UTCmonitoring

      Our team has identified the issue causing the error when scheduling an interview and implemented a fix. We are now monitoring the results for any further performance issues.

    4. 3. juni 2025 kl. 22.55 UTCresolved

      The error occurring with interview scheduling has been resolved! You can resume using the platform normally. Happy hiring!

    System slowness

    Startede 30. maj 2025 kl. 13.58 UTC · 15m

    OutageStørre hændelse
    Berørte komponenter
    Recruiter Apps
    1. 30. maj 2025 kl. 13.58 UTCinvestigating

      We are experiencing system slowness, particularly on the Job details page. Our teams are currently investigating the issue.

    2. 30. maj 2025 kl. 14.03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 30. maj 2025 kl. 14.13 UTCresolved

      This incident has been resolved.

    System Performance issue

    Startede 6. maj 2025 kl. 12.42 UTC · 1h 54m

    OutageKritisk hændelse
    Berørte komponenter
    Recruiter Apps
    1. 6. maj 2025 kl. 12.42 UTCinvestigating

      We are experiencing System issues - pages may be down or not load properly. We are currently investigating the issue.

    2. 6. maj 2025 kl. 12.46 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6. maj 2025 kl. 13.41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6. maj 2025 kl. 14.36 UTCresolved

      This incident has been resolved.

    Newly created jobs issue

    Startede 28. april 2025 kl. 14.31 UTC · 2h 24m

    IssuesMindre hændelse
    Berørte komponenter
    Recruiter Apps
    1. 28. april 2025 kl. 14.31 UTCidentified

      We are experiencing issues with displaying newly created jobs - some may not appear in the search results. Our teams are actively working on it.

    2. 28. april 2025 kl. 16.55 UTCresolved

      The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

    Job creation/publication down

    Startede 15. april 2025 kl. 11.55 UTC · 51m

    OutageKritisk hændelse
    Berørte komponenter
    Customer API
    1. 15. april 2025 kl. 11.55 UTCinvestigating

      We are currently investigating the issue. Meanwhile, please fill out the Location manually to move forward.

    2. 15. april 2025 kl. 12.08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15. april 2025 kl. 12.46 UTCresolved

      This incident has been resolved.

    [Report builder] down - downloading Reports issue

    Startede 26. marts 2025 kl. 09.13 UTC · 22m

    OutageKritisk hændelse
    Berørte komponenter
    Mobile AppsMarketplace APIReferrals AppCustomer APICareer PagesCandidate AppMarketplace AppsSub-processor Page UpdatesRecruiter Apps
    1. 26. marts 2025 kl. 09.13 UTCinvestigating

      We are currently investigating this issue.

    2. 26. marts 2025 kl. 09.22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 26. marts 2025 kl. 09.35 UTCresolved

      This incident has been resolved.