Spreedly driftsforstyrrelser

1. 2. september 2026 kl. 15.11 UTCinvestigating

   Spredte har opdaget et problem potentielt resulterer i forringet ydeevne på Transactional Api 'er. Mens vi giver en tidlig anmeldelse i et forsøg på at advare dig så hurtigt som muligt, er vi stadig undersøge det faktiske omfang og virkning og vil give en opdatering, så snart flere detaljer er tilgængelige. Tak for din tålmodighed.

2. 2. september 2026 kl. 15.57 UTCmonitoring

   Vi arbejder på at løse en performance lag påvirker nogle betaling behandling (specifikt køb, fange, og betalingsmetode skabelse) i forbindelse med den seneste database vedligeholdelse. Der er et fix i gang, og vores team overvåger aktivt systemet. Tjek venligst tilbage her for realtidsopdateringer.

3. 2. september 2026 kl. 21.32 UTCresolved

   Denne hændelse er blevet løst.

4. 9. september 2026 kl. 21.50 UTCpostmortem

   # # # _ September 9, 2026 _ - _ Forhøjede fejlrater påvirker transaktionsprocessen _ Oversigtsoversigt på højt niveau Den 2. september 2026, mellem 14: 35 og 15: 19 UTC, Spredly oplevet en periode med forhøjede fejlrater, der påvirker en delmængde af transaktionsanmodninger på tværs af endepunkter. Emnet varede omkring 44 minutter og skyldtes et infrastrukturniveau problem med vores database platform. Vores hold identificerede og løste problemet samme dag. Hvad skete der? Under en rutine skema opdatering, en defekt i vores underliggende database platform forårsaget en af vores database knudepunkter at blive utilgængelig. Dette midlertidigt reduceret redundans for en del af vores transaktionsdata, som førte nogle anmodninger til enten time out eller modtage en systemfejl respons\ (HTTP 500\) i stedet for behandling normalt. Vores team arbejdede direkte med vores database leverandør til at identificere roden årsag og bekræfte fuld inddrivelse af den berørte infrastruktur. Næste skridt Vi har identificeret den underliggende årsag som et kendt problem i vores database leverandør software. En ventor- leveret fix er planlagt til at blive anvendt under normal planlagt vedligeholdelse. Samtidig tilføjer vi yderligere overvågning for at opdage denne klasse af spørgsmål tidligere, og justere vores interne procedurer omkring database vedligeholdelse arbejde for yderligere at reducere risikoen for en lignende hændelse fremad. The Spedly Team

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. august 2026 kl. 16.14 UTCinvestigating

   We are currently investigating an increase in 5xx errors on the Core Transactional API. Some transactions may be failing or returning unexpected error responses during this time. We will provide an update as soon as we have more information.

2. 14. august 2026 kl. 16.34 UTCresolved

   A fix has been implemented and error rates have returned to normal. Some transactions may have failed or returned errors during the affected window. We're continuing to monitor and will follow up with a more detailed post-incident summary.

3. 3. september 2026 kl. 20.55 UTCpostmortem

   ### Service Disruption on Transaction Endpoints ### ‌High Level Summary On August 14, 2026, Spreedly experienced a brief service disruption affecting some transaction-related API endpoints for approximately 20 minutes \(4:06 PM – 4:26 PM ET\). During this window, some requests to endpoints involving transaction lookups, captures, voids, credits, and payment method operations may have received error responses. The issue was identified and resolved quickly by our engineering team. ### What Happened A routine database schema update caused a subset of existing database connections to reference outdated schema information, resulting in intermittent errors on affected requests. Once identified, our team refreshed the affected database connections, which fully resolved the issue. ### Next Steps We are reviewing our schema migration process to add additional safeguards that will prevent this class of issue from recurring, and are improving automated testing coverage for this scenario. We have added auto-retry and recovery mechanisms so that if a connection does reference an outdated schema it will not affect transactions going forward.

1. 27. juli 2026 kl. 13.50 UTCinvestigating

   Vi undersøger i øjeblikket dette spørgsmål.

2. 27. juli 2026 kl. 14.00 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 27. juli 2026 kl. 15.00 UTCmonitoring

   Spredt opdaget et problem, der kan have påvirket centrale transaktion ydeevne. Selv om spørgsmålet nu synes at være løst, er vores team aktivt at overvåge systemer for at sikre fortsat stabilitet. Vi vil give en endelig opdatering, når vores undersøgelse af det fulde omfang og indvirkning er færdig. Fortsæt venligst med at følge vores StatusPage for den seneste opdatering.

4. 27. juli 2026 kl. 21.41 UTCresolved

   Efter nøje overvågning og bekræftelse af, at alle systemer er stabiliseret og fungerer som forventet, denne hændelse betragtes løst. Der forventes ingen yderligere kundepåvirkning. Vi er ved at afslutte vores undersøgelse af årsagerne til hændelsen og eventuelle resterende virkninger. Vi undskylder for ulejlighed eller forstyrrelser.

5. 3. september 2026 kl. 20.57 UTCpostmortem

   # # High Level Oversigt Den 27. juli 2026 oplevede Spredte periodiske fejl på en delmængde af transaktionsanmodninger, herunder køb, tilladelser og webkroge. Hvad skete der? En database migration opdateret skema af en intern tjeneste, der forvalter lagrede betalingsmetoder. Dette forårsagede fejl på eksisterende forbindelser referere en gammel cache. Vi rullede tilbage ændringen og cyklede disse forbindelser, fuldt løse problemet. Næste skridt Vi gennemgår vores skema migrationsproces for at tilføje yderligere sikkerhedsforanstaltninger, der vil forhindre denne klasse af spørgsmål fra tilbagevendende, og er at forbedre automatiseret testdækning for dette scenario. Vi har tilføjet auto- retry og recovery mekanismer, således at hvis en forbindelse henviser til en forældet skema, vil det ikke påvirke transaktioner fremadrettet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 11. juli 2026 kl. 14.33 UTCinvestigating

   Vi undersøger forhøjede fejlrater, der påvirker visse API-anmodninger. Nogle liste og hentning endepunkter kan returnere periodiske 500 svar, mens vi arbejder på at identificere den grundlæggende årsag.

2. 11. juli 2026 kl. 15.38 UTCresolved

   Vi identificerede og løste problemet, der forårsager intermitterende 500 svar på visse liste og hentning endepunkter. Der er blevet indsat en konfigurationsopdatering for at forhindre, at anmodninger afsluttes for tidligt, og vi fortsætter med at overvåge tjenesten.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. juli 2026 kl. 15.22 UTCinvestigating

   Spredte har opdaget et problem potentielt resulterer i forringet resultater på Cybersource Credit transaktioner. Mens vi giver denne tidlige anmeldelse i et forsøg på at advare dig så hurtigt som muligt, er vi stadig undersøge den faktiske omfang og virkning. Vi vil give en opdatering, så snart flere oplysninger er tilgængelige.

2. 8. juli 2026 kl. 16.08 UTCidentified

   Vi har identificeret forbigående intern DNS opløsning fejl, der opstod mellem 15: 00 og 15: 05 UTC forårsager vælge 500 fejl på tværs Spredly tjenester. Vi fortsætter med at undersøge den fulde virkning og vil give yderligere oplysninger, efterhånden som det bliver tilgængeligt.

3. 8. juli 2026 kl. 16.54 UTCresolved

   Efter nøje overvågning og bekræftelse af, at alle systemer er stabiliseret og fungerer som forventet, denne hændelse betragtes løst. Der forventes ingen yderligere kundepåvirkning. Vi er ved at afslutte vores undersøgelse af årsagerne til hændelsen og eventuelle resterende virkninger. Vi undskylder for ulejlighed eller forstyrrelser.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juni 2026 kl. 14.55 UTCinvestigating

   Spredte har opdaget et problem potentielt resulterer i degraderet ydeevne med asynkron transaktioner. Mens vi giver en tidlig anmeldelse i et forsøg på at advare dig så hurtigt som muligt, er vi stadig undersøge det faktiske omfang og virkning og vil give en opdatering, så snart flere detaljer er tilgængelige. Tak for din tålmodighed.

2. 17. juni 2026 kl. 15.00 UTCmonitoring

   Vi har gennemført et fix og stabiliseret asynkron transaktioner. Vores team overvåger situationen nøje for at sikre, at der ikke er yderligere virkninger. Fortsæt venligst med at følge vores StatusPage for den seneste opdatering.

3. 17. juni 2026 kl. 16.03 UTCmonitoring

   Vi overvåger nøje yderligere spørgsmål eller yderligere virkninger. Følg venligst vores StatusPage for de seneste opdateringer.

4. 17. juni 2026 kl. 21.42 UTCresolved

   Efter en periode med overvågning har vi bekræftet, at problemet er løst, og at systemerne fungerer normalt. Hvis du fortsætter med at opleve nogen problemer, bedes du kontakte Support.

5. 24. juni 2026 kl. 20.10 UTCpostmortem

   24 juni 2026 - Asynkron Transaction Processing Disruption * * Sammenfatning på højt niveau * * Den 17. juni 2026 fra ca. 10: 02 AM til 10: 41 AM UTC, Spredly oplevet en afbrydelse påvirker asynkrone gateway transaktioner og 3DS autentificering strømme. I løbet af 39- minutters perioden var ca. 1.634 transaktioner udestående uden et bekræftet resultat, hvilket udgjorde mindre end 1% af den samlede transaktionsmængde i denne periode. Hvad skete der? En kode deployering indført et kompatibilitetsproblem mellem nyligt indsat og tidligere kører ansøgning tilfælde. Under en rollback proces, blev nogle anmodninger dirigeret på tværs af blandede kode versioner, forårsager fejl, når behandling asynkron transaktion status opdateringer. Berørte transaktionstyper omfatter asynkrone gateway-transaktioner\ (gateway-specifikke 3DS og andre asynkrone verifikationer, tilladelser og køb\) og 3DS Global autentificering. Transaktioner, der indtastede den berørte strøm i løbet af dette vindue kan afspejle et ubestemt resultat, kan transaktionstilstanden på din gateway afvige fra, hvad Spredly rapporter. * * Næste skridt * * Vi anbefaler at gennemgå transaktioner fra 10: 02- 10: 41 AM UTC vindue den 17 juni, der forbliver i en verserende tilstand: Verifikationer kan tages op til fornyet overvejelse. Tilladelser bør kasseres ved porten, før de forsøger igen. Indkøb indebærer en risiko for dobbeltarbejde, anbefaler vi refunding før reproble. Ræk venligst ud til Spredly support, hvis du har brug for hjælp til at identificere de berørte transaktioner eller bestemme den relevante oprydning sti. Vi arbejder aktivt på at forhindre denne klasse af spørgsmål gennem forbedret implementering sikkerhedsforanstaltninger og automatiseret rollback detektering. The Spedly Team

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. maj 2026 kl. 18.00 UTCmonitoring

   A fix has been implemented and we are monitoring results.

2. 8. maj 2026 kl. 18.05 UTCresolved

   This incident has been resolved.

1. 19. marts 2026 kl. 15.13 UTCidentified

   We are currently investigating performance of the Dodgeball service.

2. 19. marts 2026 kl. 15.30 UTCidentified

   We are working to resolve an issue with delayed processing of requests to the Dodgeball services.

3. 19. marts 2026 kl. 15.55 UTCmonitoring

   We’ve implemented a fix and stabilized the Dodgeball component that was experiencing a partial outage. We are continuing to monitor

4. 19. marts 2026 kl. 16.07 UTCmonitoring

   After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We apologize for any inconvenience or disruption.

5. 19. marts 2026 kl. 16.09 UTCresolved

   This incident has been resolved.

1. 16. marts 2026 kl. 17.45 UTCinvestigating

   We are currently investigating elevated errors on API endpoints

2. 16. marts 2026 kl. 17.51 UTCmonitoring

   A fix has been implemented and we are monitoring to ensure services are operating correctly

3. 16. marts 2026 kl. 18.07 UTCresolved

   After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We are completing our investigation concerning the causes of the incident and any residual impact. We apologize for any inconvenience or disruption.

4. 19. marts 2026 kl. 19.07 UTCpostmortem

   ### Mar 18th 2026 — _Decryption Errors on API endpoints_ ### Summary Between 5:40 PM and 5:43 PM UTC on March 16, 2026, we experienced a brief issue during a key rotation that caused a small subset of API requests to fail due to decryption errors. These errors occurred within our system before any external processing took place. The issue was quickly identified, and traffic was immediately redirected to a stable environment, restoring normal service. ### What Happened At 5:36 PM UTC, we routed traffic to a newly deployed cluster of our encryption service running with the latest security keys. Shortly after, we observed decryption errors affecting a small subset of records, which resulted in some requests returning 500 error responses. We promptly redirected traffic back to the existing cluster, restoring normal operation. Further investigation determined that these records were still associated with a key in the process of rotation, and we updated them as a follow-up action to prevent the issue from recurring. ### Next Steps We have enhanced our process to ensure that a key’s usage is fully verified before it is removed from the encryption service. -The Spreedly Team

1. 26. februar 2026 kl. 16.45 UTCinvestigating

   We are currently investigating an issue affecting customers using Dodgeball. The production database backing Dodgeball has reached critically low available storage, which is expected to result in elevated error rates. Customers may begin experiencing errors within the next 10 minutes as the system’s ability to process requests degrades. Our engineering team is actively investigating and working to restore normal capacity as quickly as possible. We will provide further updates as more information becomes available.

2. 26. februar 2026 kl. 16.59 UTCmonitoring

   The engineering team has successfully resolved the storage issue affecting the Dodgeball production PostgreSQL instance. Capacity has been restored and the system is now operating normally. At this time, we are not observing any elevated error rates for customers using Dodgeball. We will continue to monitor the system closely to ensure stability. Further updates will be provided if necessary.

3. 26. februar 2026 kl. 18.44 UTCresolved

   The storage issue affecting the Dodgeball production instance has been fully resolved. Capacity has been restored and systems are operating normally. We are no longer observing elevated error rates for customers using Dodgeball. Thank you for your patience while we worked to resolve this issue.

1. 25. februar 2026 kl. 19.18 UTCinvestigating

   We are currently investigating performance of the Dodgeball service.

2. 25. februar 2026 kl. 19.48 UTCidentified

   We are working to resolve an issue with processing of Checkpoints that is causing latency and errors for requests to the Dodgeball services.

3. 25. februar 2026 kl. 20.35 UTCmonitoring

   Service has resumed and we are monitoring for further impact. We apologize for any inconvenience this has caused

4. 25. februar 2026 kl. 21.52 UTCresolved

   After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We are completing our investigation concerning the causes of the incident and any residual impact. We apologize for any inconvenience or disruption.

1. 5. februar 2026 kl. 15.56 UTCinvestigating

   We are currently investigating an issue where credit transactions referencing Capture transactions are failing in production. Some customers may see errors when attempting to issue credits against Capture transactions. Capture transactions themselves are processing successfully. Our engineering team is actively investigating this behavior to determine the cause and confirm whether this is a regression or an unintended change. We will provide updates as soon as more information is available.

2. 5. februar 2026 kl. 16.25 UTCmonitoring

   We’ve deployed a revert to address the issue where credit transactions referencing Capture transactions were failing. We’re actively monitoring to ensure credit requests referencing Captures are processing as expected. At this time, we’re not seeing further errors related to this behavior.

3. 5. februar 2026 kl. 17.01 UTCresolved

   After monitoring the system post-deploy, we’re no longer seeing errors related to credits referencing Capture transactions, and processing has returned to normal. Thank you for your patience.

4. 10. februar 2026 kl. 17.22 UTCpostmortem

   ### February 10, 2026 — Credits Referencing Capture Transactions Failing ### ‌High Level Summary Between approximately 1:56 PM UTC and 4:15 PM UTC on February 5, 2026, credit transactions where the reference transaction was a capture failed with the error "The specified `reference_token` corresponds to a transaction which cannot be used as a reference." ### What Happened At approximately 1:56 PM UTC on February 5, 2026, Spreedly rolled out a change to support credits on the CyberSource Rest gateway. This included a change in the way we validated reference transaction types used in credits. Specifically, there was an unintended side-effect which caused captures to no longer be treated as a valid reference type for credits on gateways other than CyberSource Rest. Once this was discovered, the code was reverted at 4:01PM UTC. By 4:15 PM UTC, credit requests against captures were fully functional. ### Next Steps * Any credit attempts that failed with this error are safe to retry * We are making improvements to our code review processes and regression test suite to ensure we catch similar errors before they make it into production * We have identified a gap in our observability surrounding validation errors that we will be prioritizing ‌ -The Spreedly Team

1. 4. februar 2026 kl. 18.15 UTCinvestigating

   Spreedly has detected an issue that is affecting multiple customers using Payflow Pro where some transactions fail with the error: “Invalid Request. Malicious string found in XML document”. While we are providing an early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available. Thank you for your patience.

2. 4. februar 2026 kl. 19.52 UTCmonitoring

   We are no longer seeing errors at this time, and the issue appears to have subsided. We are working with Payflow Pro to identify the root cause. Our team continues to monitor the situation closely to ensure stability. Please continue to follow our StatusPage for the latest updates.

3. 4. februar 2026 kl. 19.56 UTCresolved

   This incident has been resolved.

1. 27. januar 2026 kl. 19.59 UTCinvestigating

   Spreedly has detected an issue related to a dodgeball component experiencing a partial outage. While we are providing an early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available. Thank you for your patience.

2. 27. januar 2026 kl. 20.12 UTCresolved

   We’ve implemented a fix and stabilized the Dodgeball component that was experiencing a partial outage. After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We apologize for any inconvenience or disruption.

1. 27. januar 2026 kl. 19.08 UTCinvestigating

   Spreedly has detected an issue potentially resulting in a high number of pending 3DS2 Global transactions. While we are providing an early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available. Thank you for your patience.

2. 27. januar 2026 kl. 19.25 UTCmonitoring

   We’ve implemented a fix and stabilized the 3DS2 Global transactions. Our team is monitoring the situation closely to ensure there are no additional impacts. Please continue to follow our StatusPage for the latest update.

3. 27. januar 2026 kl. 19.29 UTCresolved

   After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We are completing our investigation concerning the causes of the incident and any residual impact. We apologize for any inconvenience or disruption.

4. 3. februar 2026 kl. 15.38 UTCpostmortem

   ### February 3rd, 2026 — 3DS2 Global Transactions Pending ‌ Between 5:40 pm UTC and 7:24 PM UTC on January 27, 2026 the latest version of the Spreedly iFrame \(`iframe-v1`\) was configured to use version 1.180 which contained a bug related to the handling of device fingerprinting for `Sca::Authentications` in an end user's browser. As a result there was an elevated number of `Sca::Authentications` stuck in a pending flow with a `required_action` of `device_fingerprint`. These transactions were held in a pending state and never completed. Our team identified the issue and updated the version of iFrame \(`iframe-v1`\) to utilize `1.179`. ### What Happened At 5:40 pm UTC on January 27th, 2026 a new version of iFrame was released \(1.180\) and updated the version to be used in the `iframe-v1.min.js` asset to point to `1.180`. This change was meant to improve the error handling for the loading of 3rd party critical SDKs however it caused the SDK to enter a permanently error-ed state when attempting to perform device fingerprinting due to a race condition with loading the SDKs. At 7:20 pm UTC on January 27th, 2026 the change was rolled back and by 7:24 pm UTC, 2026 the `iframe-v1.min.js` asset globally was pointing to version `1.179`. ### Next Steps We have identified a gap in our observability and alerting within the iFrame service related to the managing of 3DS lifecycle flows that we will be prioritizing. -The Spreedly Team

1. 9. januar 2026 kl. 18.46 UTCinvestigating

   We are currently investigating this issue.

2. 9. januar 2026 kl. 18.52 UTCinvestigating

   We are continuing to investigate this issue.

3. 9. januar 2026 kl. 19.07 UTCmonitoring

   A fix has been deployed and we are seeing systems recover. We will continue to monitor to ensure stability and will provide further updates as needed.

4. 9. januar 2026 kl. 19.10 UTCresolved

   After a period of monitoring, we have confirmed that the issue has been resolved and systems are operating normally. If you continue to experience any issues, please reach out to Support.

1. 29. december 2025 kl. 16.50 UTCresolved

   Between 7:00 PM EST on Saturday, December 27th, and 1:00 AM EST on Sunday, December 28th, we identified a period of higher-than-normal latency caused by a pre-planned customer event that resulted in a significant traffic spike. Although we did not observe any service failures or timeouts, our systems experienced degraded service due to the increased latency. Systems recovered quickly once peak traffic subsided and are now operating normally. We expect performance to remain stable moving forward.

1. 16. december 2025 kl. 21.56 UTCresolved

   Between 3:59 and 4:03 EST, customers may have experienced degraded performance when processing transactions that required 3D Secure (3DS) authentication via our Global 3DS service. Performance has since returned to normal, and no further impact has been observed. If you have any questions about potential impact to your transactions during this time window, please reach out to Spreedly Support for assistance.

2. 18. december 2025 kl. 21.26 UTCpostmortem

   # _December 18, 2025 — Delayed Processing of Some 3DS Global Transactions_ ‌ _A targeted update intended for Gateway-Specific 3DS processing impacted a subset of 3DS Global transactions. This caused a small number of transactions to remain in a "Pending" state rather than progressing to completion._ ### What Happened Between 08:59 PM and 09:03 PM UTC on December 16, 2025, a deployment intended to update Gateway-Specific 3DS logic inadvertently affected the processing of 3DS Global transactions. As a result, 52 transactions failed to reach a final state and remained "pending." During this 4-minute window, customers attempting a 3DS-authenticated operation would have encountered an interruption, preventing their transactions from completing. Our team identified the impact immediately and rolled back the change to restore normal service. ### Next Steps _We have successfully identified and corrected the underlying logic error within the change. We are also enhancing our automated deployment tests to better catch cross-module dependencies of this nature. We sincerely apologize for any disruption this caused to your operations._ ‌ — The Spreedly Team

1. 9. december 2025 kl. 15.58 UTCinvestigating

   We are investigating an issue where roughly 30–40% of transactions are not appearing in Spreedly reporting since 12/03. Primary datastores and secondary services show no data loss, indicating the issue lies within the reporting ingestion process. Please reach out to Spreedly Support if you need assistance.

2. 10. december 2025 kl. 06.53 UTCinvestigating

   Our team continues to investigate the root cause of the missing transaction data appearing in Spreedly reporting. All primary datastores and transactional processing are functioning normally, and there is no indication of data loss at the source. The issue appears to be isolated to the reporting ingestion process.

3. 10. december 2025 kl. 14.42 UTCmonitoring

   We have identified and fixed the issue that was causing some transaction data to be missing from Spreedly reporting. Our team is now working on backfilling the missing reporting data to ensure completeness and accuracy. All primary processing systems continue to operate normally, and there is no impact to transaction processing.

4. 10. december 2025 kl. 20.04 UTCresolved

   Our team has completed the backfill process, and all missing transaction data has now been fully restored in Spreedly reporting. Transaction reporting is up to date and functioning as expected. All primary processing systems continued to operate normally throughout this incident, and no transaction processing impact occurred.

5. 2. januar 2026 kl. 21.44 UTCpostmortem

   ### _Postmortem: January 2, 2026_ — _Transaction Reporting Degraded_ ### ‌High Level Summary Select data related to transactions did not make it into our downstream systems, causing inaccurate reports in [app.spreedly.com](http://app.spreedly.com) ### What Happened After completing system updates on December 3, 2025, approximately 30-40% of data related to transactions did not make it into our reporting tools due to a latent bug in one of our supporting applications. This caused inaccurate reports in [app.spreedly.com](http://app.spreedly.com). This did not impact any primary system functionality and no data was lost. ### Next Steps * Our team has since identified and fixed the affected application. The missing data was backfilled and subsequent data continues to flow normally * We are adding additional monitoring in order to more quickly flag discrepancies * We are continuing to make updates to simplify our data pipeline that will prevent similar issues in the future -The Spreedly Team

1. 20. oktober 2025 kl. 15.41 UTCidentified

   The major AWS outage on October 20, 2025, has been largely resolved for most affected services, though some residual issues may persist. Spreedly’s core platform remains stable and fully available. However, due to downstream impact from the AWS outage, some of Spreedly’s indexing endpoints and callback processing are experiencing delays. This is related to dependencies on third-party systems that were affected by the outage and are still undergoing recovery. As a result, you may continue to see intermittent latency or delayed responses for API requests involving these systems. We are actively monitoring the situation as AWS and its downstream services continue recovery efforts. For ongoing updates, please refer to the AWS status page here

2. 20. oktober 2025 kl. 20.22 UTCresolved

   After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected.

3. 23. oktober 2025 kl. 18.27 UTCpostmortem

   ### Postmortem: October 24, 2025 — _AWS outage_ Monday's AWS outage had downstream impact on some 3rd-party systems utilized by Spreedly's platform. Namely, our indexing endpoints and callbacks lagged behind due to the outage and recovery steps. ### What Happened Spreedly's 3DS global service and legacy smart routing product both faced a period of failures due to 3rd-party systems relying on AWS. ### Next Steps Spreedly will improve its response to our alerts platform, and are actively working on multi-region support slated for 2026, which should mitigate the impact of similar events going forward. -The Spreedly Team