56 Sprout Social incidents · oktober 2024 — official updates, affected components, duration and resolution details.
Sprout is currently experiencing issues with Trellis. Our engineers are investigating the root cause of the problem. As a result of these issues, you may experience: - Errors when attempting to access Trellis - Issues creating Trellis Threads Please subscribe to receive additional updates. We apologize for the inconvenience.
This incident has been resolved.
Vi undersøger aktivt et problem, der påvirker Reddit-integrationen, som begyndte i dag omkring kl. 9: 00 Irish Time (kl. 3: 00 CT). Brugerne kan opleve fejl, når de forbinder profiler, publicerer indhold eller synkroniserer data. Vi undskylder for ulejligheden, mens vores team fortsætter med at undersøge og arbejde hen imod en løsning.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Impacted Service: Trellis Incident Duration: 1:30 AM CST – 1:52 AM CST (22 minutes) Details: Trellis experienced a complete outage during this period. Service has been fully restored, and all systems are currently operating normally.
Sprout oplever i øjeblikket performanceproblemer, og vores ingeniører arbejder på at genoprette adgangen så hurtigt som muligt.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Cloudflare is currently experiencing issues that are affecting Sprout access for some customers. We are monitoring the situation and appreciate your patience. Please subscribe to receive additional updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a data delay from Threads since June 16, 2026 at 8:43 PM CT. Because of this, you might notice that new Threads data taking a longer than usual to show up in your Sprout account. Our team is actively looking into this, sorry for this inconvenience.
The data delay with Threads has been fixed. Real-time events began processing normally on June 25, 2026, at 5:40 PM CT (10:40 PM UTC). Thank you for your patience while our team worked through this!
Meta is currently experiencing difficulties affecting all aspects of Sprout pertaining to Meta services. These issues began on June 12 at approximately 8:35 AM CT. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
This incident has been resolved.
Due to an external issue impacting Meta, image previews for Instagram Story Mentions are unavailable and will display the error "Unable to access story content." Meta is working on a fix to resolve this issue, and we are monitoring the situation. We apologize for any inconvenience.
This incident has been resolved.
We are experiencing intermittent issues with LinkedIn due to an external LinkedIn API outage involving server timeout errors. As a result, connecting LinkedIn profiles, publishing content, or fetching reports may be temporarily affected or fail unexpectedly. We are actively monitoring LinkedIn's progress toward a resolution.
This incident has been resolved.
Sprout is currently experiencing issues ingesting Facebook @Mention messages. As a result, these messages may be delayed pulling into the Smart Inbox. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
This incident has been resolved.
We are currently investigating reports of Bluesky connection and re-authorization failures. Users may experience issues connecting new profiles or re-authenticating existing ones. Our team is working to identify the cause and will provide updates as they become available.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
Due to an AWS outage that began May 7th around 7 pm CT, Sprout is currently seeing delays in data ingestion. As a result of this outage, you may experience delays pulling in metrics and messages in the following areas of Sprout: - Reports - Listening topics - Smart Inbox/ Reviews - Published posts in the Publishing Calendar We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
The issue with the AWS outage appears to be resolved. Please subscribe to receive status updates.
Instagram & Threads is currently experiencing difficulties that affect Sprout’s ability to publish video content. These issues began on Friday, May 1st at approximately 9:00pm CT. We are in touch with the native networks and are monitoring the situation. We apologize for any inconvenience; please subscribe to receive status updates.
Meta has successfully resolved the difficulties that were affecting Sprout’s ability to publish video content on Instagram and Threads.
We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social.
We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social. We recommend that page admins log in to Facebook natively to check for any required security actions from Meta.
This incident has been resolved.
Bluesky is currently experiencing difficulties that are affecting several different capabilities in Sprout. As a result of these issues, you may experience: - Bluesky post failures - Delays in pulling in Bluesky data in Listening topics - Delays in Bluesky data for reports We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
This incident has been resolved.
Sprout is currently experiencing issues with our Team Conversations and User Teams features. As a result, you may experience errors when commenting or mentioning users within a conversation. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
A fix has been implemented and we are monitoring the results.
This incidente has been resolved.
Facebook is currently experiencing difficulties that affect Sprout’s ability to publish video/reels content. As a result of these issues, you may experience Facebook video/reels post failures. These issues began on Thursday, March 12th, at approximately 6 AM CT. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Facebook has successfully resolved the issue affecting Sprout’s ability to publish video content. This issue was resolved on March 12th at 9:14 PM CT.
Yelp is currently experiencing difficulties that affect Sprout’s Reviews and Connection features. These issues began on Thursday, February 26th at approximately 02:30 PM CT. As a result of these issues, you may experience: - Missing or delayed Yelp Reviews - Trouble connecting or reauthorizing Yelp profiles We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
We are now seeing Yelp has resumed ingesting as expected and newly generated data is not experiencing errors. We are still monitoring updates from Yelp and will continue to provide updates.
Yelp has successfully resolved the issues that were affecting our Reviews and Connection features. Everything was fully fixed at 09:30 PM CT. Thank you so much for your patience while we monitored this situation.
Instagram is currently experiencing difficulties that affect Sprout’s ability to publish video content. These issues began on Wednesday, February 25th at approximately 08:30 PM CT. As a result of these issues, you may experience: - Instagram Reel failures - Instagram Stories with video content failures We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Instagram has successfully resolved the difficulties that were affecting Sprout’s ability to publish video content. This issue was fully fixed on February 26th at 07:00 PM CT.
X (formerly known as Twitter) is currently experiencing difficulties that affect Sprout’s Listening data, Brand Keywords, and Publishing features. These issues began on Saturday, February 8 at approximately 00:10 UTC. As a result of these issues, you may experience data delivery delays in the following areas: - X Listening - Brand Keywords in the Smart Inbox - Publishing Suggested Content Features We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
We are now seeing X data has resumed ingesting as expected and newly generated data is not experiencing delays. We are still monitoring updates from X natively and will continue to provide updates.
This incident has been resolved.