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Switchco driftsforstyrrelser

50 Switchco incidents · marts 2025 — official updates, affected components, duration and resolution details.

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Some customers in the US and Canada may be experience issues with delays in message delivery

Startede 11. juni 2026 kl. 20.55 UTC 2h 47m

IssuesMindre hændelse

Berørte komponenter

Carrier Networks: Messaging

11. juni 2026 kl. 20.55 UTCinvestigating
We are currently investigating this issue.
11. juni 2026 kl. 21.01 UTCidentified
The issue has been identified and a fix is being implemented.
11. juni 2026 kl. 21.40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. juni 2026 kl. 23.42 UTCresolved
This incident has been resolved.

Some customers in the US and Canada may be experiencing issues with MMS messaging

Startede 9. juni 2026 kl. 16.34 UTC 40m

OutageStørre hændelse

Berørte komponenter

Messaging

9. juni 2026 kl. 16.34 UTCinvestigating
We are currently investigating this issue.
9. juni 2026 kl. 17.03 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9. juni 2026 kl. 17.14 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues receiving inbound SMS messages

Startede 8. juni 2026 kl. 22.43 UTC 3h 10m

IssuesMindre hændelse

Berørte komponenter

Messaging

8. juni 2026 kl. 22.43 UTCinvestigating
We are currently investigating the issue.
9. juni 2026 kl. 01.02 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9. juni 2026 kl. 01.53 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR

Startede 20. maj 2026 kl. 18.58 UTC 5h 29m

OutageStørre hændelse

Berørte komponenter

Omnichannel

20. maj 2026 kl. 19.36 UTCinvestigating
We are continuing to investigate this issue.
20. maj 2026 kl. 22.18 UTCinvestigating
We are currently investigating this issue.
20. maj 2026 kl. 23.33 UTCidentified
The issue has been identified and a fix is being implemented.
20. maj 2026 kl. 23.55 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21. maj 2026 kl. 00.26 UTCresolved
This incident has been resolved.

Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in

Startede 4. maj 2026 kl. 15.11 UTC 3h 6m

IssuesMindre hændelse

Berørte komponenter

Integrations

4. maj 2026 kl. 15.11 UTCinvestigating
We are currently investigating this issue.
4. maj 2026 kl. 15.19 UTCidentified
The issue has been identified and a fix is being implemented.
4. maj 2026 kl. 17.29 UTCidentified
We are continuing to work on a fix for this issue.
4. maj 2026 kl. 17.39 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4. maj 2026 kl. 18.17 UTCresolved
This incident has been resolved.

We are investigating potential issues with calling

Startede 8. april 2026 kl. 19.17 UTC 2h 1m

OutageStørre hændelse

Berørte komponenter

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

8. april 2026 kl. 19.17 UTCinvestigating
We are currently investigating this issue.
8. april 2026 kl. 19.44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8. april 2026 kl. 21.18 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues making or receiving calls.

Startede 10. marts 2026 kl. 15.47 UTC 2d 6h

IssuesMindre hændelse

Berørte komponenter

MessagingApplicationAnalyticsTelephony Infrastructure: Outbound CallsOmnichannel

10. marts 2026 kl. 15.47 UTCinvestigating
We are investigating a potential outage for some customers.
10. marts 2026 kl. 17.29 UTCinvestigating
We are continuing to investigate this issue.
10. marts 2026 kl. 17.31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12. marts 2026 kl. 22.11 UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

Startede 13. februar 2026 kl. 16.39 UTC 52m

IssuesMindre hændelse

Berørte komponenter

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

13. februar 2026 kl. 16.39 UTCinvestigating
We are currently investigating this issue.
13. februar 2026 kl. 16.46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13. februar 2026 kl. 17.31 UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

Startede 12. februar 2026 kl. 14.47 UTC 1h 4m

IssuesMindre hændelse

Berørte komponenter

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

12. februar 2026 kl. 14.47 UTCinvestigating
We are currently investigating this issue.
12. februar 2026 kl. 14.56 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12. februar 2026 kl. 15.52 UTCresolved
This incident has been resolved.

Some customers may be experiencing delays in platform functions

Startede 13. januar 2026 kl. 17.37 UTC 3h 2m

IssuesMindre hændelse

Berørte komponenter

Telephony Infrastructure: Inbound CallsAPI PlatformMessagingGoogle Cloud PlatformApplicationContact CenterOmnichannel

13. januar 2026 kl. 17.37 UTCinvestigating
Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.
13. januar 2026 kl. 17.52 UTCidentified
The issue has been identified and a fix is being implemented.
13. januar 2026 kl. 17.58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13. januar 2026 kl. 20.38 UTCresolved
This incident has been resolved.

Accessing www.dialpad.com shows an error

Startede 18. november 2025 kl. 13.41 UTC 4h 22m

OutageStørre hændelse

Berørte komponenter

Website

18. november 2025 kl. 13.41 UTCidentified
The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.
18. november 2025 kl. 14.01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18. november 2025 kl. 18.03 UTCresolved
The service is fully recovered.

Multiple analytics features are experiencing issues with loading

Startede 30. september 2025 kl. 19.28 UTC 1h 58m

IssuesMindre hændelse

Berørte komponenter

Analytics

30. september 2025 kl. 19.28 UTCinvestigating
We are currently investigating this issue.
30. september 2025 kl. 19.29 UTCinvestigating
We are continuing to investigate this issue.
30. september 2025 kl. 20.33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30. september 2025 kl. 21.27 UTCresolved
This incident has been resolved.

Some customers may be experiencing intermittent issues with connecting calls

Startede 6. august 2025 kl. 21.42 UTC 1h 28m

IssuesMindre hændelse

Berørte komponenter

Google Cloud Platform

6. august 2025 kl. 21.42 UTCidentified
The issue has been identified and a fix is being implemented.
6. august 2025 kl. 23.10 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR routing

Startede 10. juli 2025 kl. 16.30 UTC 0m

IssuesMindre hændelse

22. juli 2025 kl. 02.05 UTCresolved
We are currently investigating this issue.

Some customers may be experiencing issues with IVR routing

Startede 7. juli 2025 kl. 15.00 UTC 0m

IssuesMindre hændelse

22. juli 2025 kl. 02.07 UTCresolved
We are currently investigating this issue.

Customers may be experiencing issues with workforce management

Startede 2. juli 2025 kl. 16.56 UTC 45m

OutageStørre hændelse

Berørte komponenter

Workforce Management

2. juli 2025 kl. 16.56 UTCinvestigating
We are currently investigating this issue.
2. juli 2025 kl. 16.56 UTCinvestigating
We are continuing to investigate this issue.
2. juli 2025 kl. 17.01 UTCidentified
The issue has been identified and a fix is being implemented.
2. juli 2025 kl. 17.16 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2. juli 2025 kl. 17.41 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with contact centers

Startede 2. juli 2025 kl. 15.39 UTC 2h 17m

OutageStørre hændelse

Berørte komponenter

Contact Center

2. juli 2025 kl. 15.39 UTCinvestigating
We are currently investigating this issue.
2. juli 2025 kl. 15.45 UTCinvestigating
We are continuing to investigate this issue.
2. juli 2025 kl. 16.09 UTCidentified
The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
2. juli 2025 kl. 16.33 UTCmonitoring
A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
2. juli 2025 kl. 16.54 UTCmonitoring
Our mitigation has completed and operator status has recovered. We will continue to monitor.
2. juli 2025 kl. 17.56 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with calling

Startede 1. juli 2025 kl. 16.43 UTC 6h 54m

IssuesMindre hændelse

Berørte komponenter

Telephony Infrastructure: Inbound CallsMeetingsTelephony Infrastructure: Outbound Calls

1. juli 2025 kl. 16.43 UTCinvestigating
We are currently investigating this issue.
1. juli 2025 kl. 16.43 UTCinvestigating
The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.
1. juli 2025 kl. 17.53 UTCinvestigating
We have not seen recurrence of the issue, but are continuing to investigate the root cause.
1. juli 2025 kl. 18.40 UTCmonitoring
We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.
1. juli 2025 kl. 23.37 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with Dialpad Ai

Startede 30. juni 2025 kl. 18.16 UTC 3h 32m

IssuesMindre hændelse

Berørte komponenter

Dialpad Ai

30. juni 2025 kl. 18.16 UTCinvestigating
We are currently investigating this issue.
30. juni 2025 kl. 18.22 UTCidentified
The issue has been identified and a fix is being implemented.
30. juni 2025 kl. 21.36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30. juni 2025 kl. 21.49 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues receiving text messages

Startede 26. juni 2025 kl. 20.51 UTC 47m

IssuesMindre hændelse

Berørte komponenter

Carrier Networks: Messaging

26. juni 2025 kl. 20.51 UTCinvestigating
We are currently investigating this issue.
26. juni 2025 kl. 20.56 UTCinvestigating
We are continuing to investigate this issue.
26. juni 2025 kl. 21.21 UTCmonitoring
We believe the issue occurred earlier in the day with a certain numbers and was resolved by 18:00 UTC. We are continuing to investigate the underlying cause with our carrier partner.
26. juni 2025 kl. 21.37 UTCresolved
This incident has been resolved.

Switchco driftsforstyrrelser | Uptimus