Sync driftsforstyrrelser

1. 9. september 2026 kl. 03.43 UTCinvestigating

   Vi oplever et forhøjet niveau af upload og downloade fejl og er i øjeblikket ser ind i problemet.

2. 9. september 2026 kl. 05.31 UTCinvestigating

   Vi fortsætter med at undersøge problemet.

3. 9. september 2026 kl. 08.21 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

4. 9. september 2026 kl. 10.21 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

5. 9. september 2026 kl. 11.17 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 3. juli 2026 kl. 04.15 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download

2. 3. juli 2026 kl. 04.51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3. juli 2026 kl. 16.25 UTCresolved

   This incident has been resolved.

1. 27. maj 2026 kl. 17.03 UTCinvestigating

   We are currently investigating an issue affecting login and uploads in the Sync web panel.

2. 27. maj 2026 kl. 17.05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27. maj 2026 kl. 17.11 UTCresolved

   This incident has been resolved.

1. 25. maj 2026 kl. 14.32 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 25. maj 2026 kl. 14.52 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25. maj 2026 kl. 16.43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25. maj 2026 kl. 17.17 UTCresolved

   This incident has been resolved.

1. 5. maj 2026 kl. 17.14 UTCmonitoring

   One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.

2. 5. maj 2026 kl. 21.10 UTCresolved

   This incident has been resolved.

1. 1. maj 2026 kl. 18.51 UTCidentified

   We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

2. 1. maj 2026 kl. 21.59 UTCmonitoring

   A temporary fix has been implemented. We are currently monitoring the issue.

3. 2. maj 2026 kl. 01.24 UTCresolved

   This incident has been resolved.

1. 6. marts 2026 kl. 12.56 UTCinvestigating

   We are currently investigating a login issue affecting the iOS and Android mobile apps

2. 6. marts 2026 kl. 15.02 UTCresolved

   This incident has been resolved.

1. 21. december 2025 kl. 19.56 UTCinvestigating

   We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

2. 22. december 2025 kl. 03.23 UTCinvestigating

   We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

3. 22. december 2025 kl. 14.59 UTCinvestigating

   We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

4. 22. december 2025 kl. 15.37 UTCinvestigating

   We are continuing to investigate this issue.

5. 23. december 2025 kl. 07.21 UTCresolved

   A new release is now available for the mobile apps that have resolved the issue.

1. 2. december 2025 kl. 15.04 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 2. december 2025 kl. 15.04 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 2. december 2025 kl. 15.05 UTCidentified

   THIS IS A DRILL: We are monitoring the issue.

4. 2. december 2025 kl. 15.06 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

5. 2. december 2025 kl. 15.06 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 18. november 2025 kl. 13.32 UTCinvestigating

   We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

2. 18. november 2025 kl. 13.44 UTCidentified

   We have been informed that our upstream provider has identified the issue and is implementing a fix.

3. 18. november 2025 kl. 14.38 UTCidentified

   We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

4. 18. november 2025 kl. 14.48 UTCmonitoring

   A fix has been implemented by our upstream, we are currently monitoring.

5. 18. november 2025 kl. 16.18 UTCresolved

   This incident has been resolved.

1. 1. oktober 2025 kl. 17.01 UTCinvestigating

   We are currently investigating an issue where the desktop app may show your device is suspended

2. 1. oktober 2025 kl. 17.02 UTCresolved

   This incident has been resolved.

1. 5. august 2025 kl. 17.36 UTCresolved

   Some users may be unable to log in to Sync.

1. 8. juli 2025 kl. 17.05 UTCresolved

   Issue has been resolved.

1. 26. juni 2025 kl. 13.42 UTCinvestigating

   We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.

2. 26. juni 2025 kl. 19.03 UTCidentified

   We are working to resolve an outage in our systems, the cause has been identified and a fix is underway

3. 26. juni 2025 kl. 19.18 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.

4. 26. juni 2025 kl. 22.28 UTCmonitoring

   Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.

5. 27. juni 2025 kl. 01.57 UTCresolved

   This incident has been resolved.

1. 28. maj 2025 kl. 19.41 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 28. maj 2025 kl. 19.41 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. maj 2025 kl. 20.16 UTCidentified

   The issue has been identified, a fix is being implemented.

4. 28. maj 2025 kl. 20.58 UTCmonitoring

   A fix has been implemented and we are monitoring the situation.

5. 29. maj 2025 kl. 02.04 UTCresolved

   This incident has been resolved.

1. 12. marts 2025 kl. 19.59 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 12. marts 2025 kl. 21.40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12. marts 2025 kl. 22.21 UTCresolved

   This incident has been resolved.

1. 18. februar 2025 kl. 02.00 UTCinvestigating

   We are experiencing elevated errors

2. 18. februar 2025 kl. 02.59 UTCresolved

   This incident has been resolved

1. 11. februar 2025 kl. 17.15 UTCinvestigating

   We are seeing elevated error rates and are currently looking into the issue.

2. 11. februar 2025 kl. 17.26 UTCinvestigating

   A change has been implemented and we are currently monitoring its impact.

3. 11. februar 2025 kl. 17.26 UTCmonitoring

   A change has been implemented, and we are currently monitoring its impact.

4. 11. februar 2025 kl. 22.14 UTCresolved

   This incident has been resolved.

1. 20. december 2024 kl. 20.17 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 20. december 2024 kl. 20.17 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 20. december 2024 kl. 20.18 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

4. 20. december 2024 kl. 20.19 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 11. september 2024 kl. 21.03 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 11. september 2024 kl. 22.33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11. september 2024 kl. 23.28 UTCresolved

   This incident has been resolved.