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Sync driftsforstyrrelser

51 Sync incidents · marts 2021 — official updates, affected components, duration and resolution details.

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Elevated API Errors

Startede 3. juli 2026 kl. 04.15 UTC 12h 10m

Pending

Berørte komponenter

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

3. juli 2026 kl. 04.15 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download
3. juli 2026 kl. 04.51 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3. juli 2026 kl. 16.25 UTCresolved
This incident has been resolved.

Login and upload issues affecting a subset of Sync users

Startede 27. maj 2026 kl. 17.03 UTC 8m

IssuesMindre hændelse

Berørte komponenter

Control Panel

27. maj 2026 kl. 17.03 UTCinvestigating
We are currently investigating an issue affecting login and uploads in the Sync web panel.
27. maj 2026 kl. 17.05 UTCidentified
The issue has been identified and a fix is being implemented.
27. maj 2026 kl. 17.11 UTCresolved
This incident has been resolved.

Elevated Errors when previewing an Excel Document

Startede 25. maj 2026 kl. 14.32 UTC 2h 45m

IssuesMindre hændelse

Berørte komponenter

Control Panel

25. maj 2026 kl. 14.32 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
25. maj 2026 kl. 14.52 UTCidentified
The issue has been identified and a fix is being implemented.
25. maj 2026 kl. 16.43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25. maj 2026 kl. 17.17 UTCresolved
This incident has been resolved.

Emergency Upstream Maintenance

Startede 5. maj 2026 kl. 17.14 UTC 3h 56m

IssuesMindre hændelse

Berørte komponenter

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

5. maj 2026 kl. 17.14 UTCmonitoring
One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.
5. maj 2026 kl. 21.10 UTCresolved
This incident has been resolved.

Errors when previewing MS Documents in the Control Panel

Startede 1. maj 2026 kl. 18.51 UTC 6h 33m

IssuesMindre hændelse

Berørte komponenter

Control Panel

1. maj 2026 kl. 18.51 UTCidentified
We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.
1. maj 2026 kl. 21.59 UTCmonitoring
A temporary fix has been implemented. We are currently monitoring the issue.
2. maj 2026 kl. 01.24 UTCresolved
This incident has been resolved.

Login issues affecting mobile apps

Startede 6. marts 2026 kl. 12.56 UTC 2h 7m

Pending

Berørte komponenter

iOS Mobile ClientAndroid Mobile Client

6. marts 2026 kl. 12.56 UTCinvestigating
We are currently investigating a login issue affecting the iOS and Android mobile apps
6. marts 2026 kl. 15.02 UTCresolved
This incident has been resolved.

Login issues affecting the Sync mobile apps

Startede 21. december 2025 kl. 19.56 UTC 1d 11h

IssuesMindre hændelse

Berørte komponenter

iOS Mobile ClientWindows DesktopMac DesktopAndroid Mobile Client

21. december 2025 kl. 19.56 UTCinvestigating
We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.
22. december 2025 kl. 03.23 UTCinvestigating
We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users
22. december 2025 kl. 14.59 UTCinvestigating
We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.
22. december 2025 kl. 15.37 UTCinvestigating
We are continuing to investigate this issue.
23. december 2025 kl. 07.21 UTCresolved
A new release is now available for the mobile apps that have resolved the issue.

THIS IS A DRILL

Startede 2. december 2025 kl. 15.04 UTC 2m

Pending

Berørte komponenter

Control Panel

2. december 2025 kl. 15.04 UTCinvestigating
THIS IS A DRILL: We are investigating the issue.
2. december 2025 kl. 15.04 UTCidentified
THIS IS A DRILL: We have identified the issue.
2. december 2025 kl. 15.05 UTCidentified
THIS IS A DRILL: We are monitoring the issue.
2. december 2025 kl. 15.06 UTCmonitoring
THIS IS A DRILL: We are monitoring the issue.
2. december 2025 kl. 15.06 UTCresolved
THIS IS A DRILL: This issue is resolved.

Elevated Errors Accessing the Control Panel and Web Site

Startede 18. november 2025 kl. 13.32 UTC 2h 46m

OutageStørre hændelse

Berørte komponenter

Control PanelPublic Website (sync.com)

18. november 2025 kl. 13.32 UTCinvestigating
We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.
18. november 2025 kl. 13.44 UTCidentified
We have been informed that our upstream provider has identified the issue and is implementing a fix.
18. november 2025 kl. 14.38 UTCidentified
We are continuing to work on this issue, we are in the process of mitigating the upstream issue.
18. november 2025 kl. 14.48 UTCmonitoring
A fix has been implemented by our upstream, we are currently monitoring.
18. november 2025 kl. 16.18 UTCresolved
This incident has been resolved.

Some desktop apps are showing device is suspended

Startede 1. oktober 2025 kl. 16.01 UTC 1h 2m

IssuesMindre hændelse

Berørte komponenter

Windows DesktopMac Desktop

1. oktober 2025 kl. 17.01 UTCinvestigating
We are currently investigating an issue where the desktop app may show your device is suspended
1. oktober 2025 kl. 17.02 UTCresolved
This incident has been resolved.

Login issues affecting a subset of Sync users

Startede 2. august 2025 kl. 21.00 UTC 8h 0m

IssuesMindre hændelse

5. august 2025 kl. 17.36 UTCresolved
Some users may be unable to log in to Sync.

Some users may experience issues with uploads, downloads, and file transfers

Startede 7. juli 2025 kl. 19.15 UTC 0m

IssuesMindre hændelse

8. juli 2025 kl. 17.05 UTCresolved
Issue has been resolved.

Scheduled Maintenance

Startede 26. juni 2025 kl. 13.42 UTC 12h 15m

Pending

Berørte komponenter

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

26. juni 2025 kl. 13.42 UTCinvestigating
We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.
26. juni 2025 kl. 19.03 UTCidentified
We are working to resolve an outage in our systems, the cause has been identified and a fix is underway
26. juni 2025 kl. 19.18 UTCmonitoring
A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.
26. juni 2025 kl. 22.28 UTCmonitoring
Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.
27. juni 2025 kl. 01.57 UTCresolved
This incident has been resolved.

Elevated API Errors

Startede 28. maj 2025 kl. 19.41 UTC 6h 24m

IssuesMindre hændelse

Berørte komponenter

Control PanelPublic Website (sync.com)

28. maj 2025 kl. 19.41 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
28. maj 2025 kl. 19.41 UTCinvestigating
We are continuing to investigate this issue.
28. maj 2025 kl. 20.16 UTCidentified
The issue has been identified, a fix is being implemented.
28. maj 2025 kl. 20.58 UTCmonitoring
A fix has been implemented and we are monitoring the situation.
29. maj 2025 kl. 02.04 UTCresolved
This incident has been resolved.

Login issues affecting a subset of Sync users

Startede 12. marts 2025 kl. 19.59 UTC 2h 22m

IssuesMindre hændelse

Berørte komponenter

Control Panel

12. marts 2025 kl. 19.59 UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
12. marts 2025 kl. 21.40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12. marts 2025 kl. 22.21 UTCresolved
This incident has been resolved.

Elevated Errors

Startede 18. februar 2025 kl. 02.00 UTC 58m

Pending

18. februar 2025 kl. 02.00 UTCinvestigating
We are experiencing elevated errors
18. februar 2025 kl. 02.59 UTCresolved
This incident has been resolved

Elevated Errors

Startede 11. februar 2025 kl. 17.15 UTC 4h 59m

IssuesMindre hændelse

Berørte komponenter

iOS Mobile ClientWindows DesktopMac DesktopControl PanelAndroid Mobile Client

11. februar 2025 kl. 17.15 UTCinvestigating
We are seeing elevated error rates and are currently looking into the issue.
11. februar 2025 kl. 17.26 UTCinvestigating
A change has been implemented and we are currently monitoring its impact.
11. februar 2025 kl. 17.26 UTCmonitoring
A change has been implemented, and we are currently monitoring its impact.
11. februar 2025 kl. 22.14 UTCresolved
This incident has been resolved.

THIS IS A DRILL

Startede 20. december 2024 kl. 20.17 UTC 2m

Pending

20. december 2024 kl. 20.17 UTCinvestigating
THIS IS A DRILL: We are investigating the issue.
20. december 2024 kl. 20.17 UTCidentified
THIS IS A DRILL: We have identified the issue.
20. december 2024 kl. 20.18 UTCmonitoring
THIS IS A DRILL: We are monitoring the issue.
20. december 2024 kl. 20.19 UTCresolved
THIS IS A DRILL: This issue is resolved.

Login issues affecting a subset of Sync users

Startede 11. september 2024 kl. 21.03 UTC 2h 25m

IssuesMindre hændelse

Berørte komponenter

Control Panel

11. september 2024 kl. 21.03 UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
11. september 2024 kl. 22.33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. september 2024 kl. 23.28 UTCresolved
This incident has been resolved.

Login and Syncing issues affecting a subset of Sync users

Startede 15. juli 2024 kl. 17.44 UTC 2h 49m

IssuesMindre hændelse

Berørte komponenter

Shared FoldersWindows DesktopControl PanelAndroid Mobile ClientLinks

15. juli 2024 kl. 17.44 UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
15. juli 2024 kl. 18.12 UTCidentified
The issue has been identified and a fix is being implemented.
15. juli 2024 kl. 18.52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
15. juli 2024 kl. 20.33 UTCresolved
This incident has been resolved.

Sync driftsforstyrrelser | Uptimus