Taxjar driftsforstyrrelser

Our Intuit Quickbooks integration is reporting errors / disconnected

Startede 26. marts 2026 kl. 13.45 UTC 2h 0m

Pending

Berørte komponenter

TaxJar Reporting

26. marts 2026 kl. 15.16 UTCinvestigating
We are currently investigating this issue.
26. marts 2026 kl. 15.17 UTCidentified
The issue has been identified and a fix is being implemented.
26. marts 2026 kl. 15.44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26. marts 2026 kl. 15.45 UTCresolved
This incident is resolved.

Degraded TaxJar API

Startede 28. februar 2026 kl. 23.00 UTC 0m

Pending

1. marts 2026 kl. 04.11 UTCresolved
Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

Incorrect Tax Calculations

Startede 20. november 2024 kl. 19.00 UTC 0m

Pending

20. november 2024 kl. 21.44 UTCresolved
TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

Startede 20. november 2024 kl. 14.33 UTC 2h 25m

Pending

Berørte komponenter

TaxJar Reporting

20. november 2024 kl. 14.33 UTCinvestigating
We are currently investigating this issue.
20. november 2024 kl. 16.20 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. november 2024 kl. 16.59 UTCresolved
This incident has been resolved.

Elevated API Errors

Startede 25. april 2023 kl. 16.35 UTC 0m

IssuesMindre hændelse

Berørte komponenter

Tax Calculations APIOther API ServicesTransaction Push APITax Rates API

25. april 2023 kl. 16.35 UTCinvestigating
TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.
25. april 2023 kl. 16.35 UTCresolved
This incident has been resolved.

TaxJar Reporting Issues

Startede 31. august 2022 kl. 19.26 UTC 1h 1m

IssuesMindre hændelse

Berørte komponenter

TaxJar Reporting

31. august 2022 kl. 19.26 UTCinvestigating
We are actively investigating an issue regarding account updates.
31. august 2022 kl. 20.27 UTCresolved
This incident has been resolved.

TaxJar Reporting - Performance Issue

Startede 17. august 2022 kl. 15.30 UTC 18m

IssuesMindre hændelse

17. august 2022 kl. 20.07 UTCresolved
This incident has been resolved

TaxJar Reporting - Performance Issue

Startede 16. august 2022 kl. 01.12 UTC 35m

IssuesMindre hændelse

Berørte komponenter

Tax Calculations APITaxJar ReportingTransaction Push API

16. august 2022 kl. 01.12 UTCinvestigating
We are currently investigating this issue.
16. august 2022 kl. 01.47 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issue

Startede 23. juli 2022 kl. 16.34 UTC 39m

IssuesMindre hændelse

Berørte komponenter

TaxJar Reporting

23. juli 2022 kl. 16.34 UTCinvestigating
We are currently investigating this issue.
23. juli 2022 kl. 16.36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23. juli 2022 kl. 17.13 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Startede 15. juli 2022 kl. 20.03 UTC 9m

IssuesMindre hændelse

Berørte komponenter

TaxJar Reporting

15. juli 2022 kl. 20.03 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
15. juli 2022 kl. 20.12 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Startede 7. juli 2022 kl. 16.48 UTC 3h 26m

IssuesMindre hændelse

Berørte komponenter

TaxJar Reporting

7. juli 2022 kl. 16.48 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
7. juli 2022 kl. 20.14 UTCresolved
This incident has been resolved.

TaxJar App

Startede 29. juni 2022 kl. 17.25 UTC 13m

OutageStørre hændelse

Berørte komponenter

Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API

29. juni 2022 kl. 17.25 UTCidentified
This issue has been identified and a fix is being implemented.
29. juni 2022 kl. 17.30 UTCidentified
We are continuing to work on a fix for this issue.
29. juni 2022 kl. 17.34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29. juni 2022 kl. 17.37 UTCresolved
This incident has been resolved.

Elevated API Response Times

Startede 15. juni 2022 kl. 20.08 UTC 1h 33m

IssuesMindre hændelse

Berørte komponenter

Tax Calculations APITaxJar ReportingTransaction Push API

15. juni 2022 kl. 20.08 UTCinvestigating
We are currently investigating this issue.
15. juni 2022 kl. 21.40 UTCidentified
The issue has been identified and a fix is being implemented.
15. juni 2022 kl. 21.40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
15. juni 2022 kl. 21.40 UTCmonitoring
We are continuing to monitor for any further issues.
15. juni 2022 kl. 21.42 UTCresolved
This incident has been resolved.

Elevated API Errors

Startede 8. februar 2022 kl. 12.00 UTC 0m

Pending

8. februar 2022 kl. 12.45 UTCresolved
TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

Third party hosting provider issues

Startede 22. december 2021 kl. 13.29 UTC 1h 1m

OutageStørre hændelse

Berørte komponenter

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile

22. december 2021 kl. 13.29 UTCmonitoring
We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.
22. december 2021 kl. 13.41 UTCmonitoring
We are continuing to monitor for any further issues.
22. december 2021 kl. 13.53 UTCmonitoring
A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.
22. december 2021 kl. 14.30 UTCresolved
This incident has been resolved.

Increased service errors

Startede 22. december 2021 kl. 12.30 UTC 0m

Pending

22. december 2021 kl. 13.04 UTCresolved
We are investigating increased service errors.

Third party hosting provider issues

Startede 8. december 2021 kl. 00.02 UTC 1h 31m

IssuesMindre hændelse

Berørte komponenter

Tax Calculations API

8. december 2021 kl. 00.02 UTCmonitoring
Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.
8. december 2021 kl. 00.19 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.
8. december 2021 kl. 00.49 UTCmonitoring
Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.
8. december 2021 kl. 01.33 UTCresolved
Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Third party hosting provider issues.

Startede 7. december 2021 kl. 16.56 UTC 5h 12m

OutageKritisk hændelse

Berørte komponenter

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API

7. december 2021 kl. 16.56 UTCmonitoring
We are currently monitoring potential 3rd party vendor issues.
7. december 2021 kl. 17.59 UTCmonitoring
Hosting vendor is experiencing major outage.
7. december 2021 kl. 21.07 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.
7. december 2021 kl. 21.33 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.
7. december 2021 kl. 22.08 UTCresolved
We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Elevated API Errors

Startede 11. oktober 2021 kl. 18.30 UTC 0m

Pending

11. oktober 2021 kl. 19.12 UTCresolved
TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

Elevated API Response times.

Startede 10. september 2021 kl. 19.34 UTC 4h 27m

IssuesMindre hændelse

Berørte komponenter

Tax Calculations APITax Rates API

10. september 2021 kl. 20.30 UTCinvestigating
We are continuing to investigate this issue.
10. september 2021 kl. 21.38 UTCinvestigating
We are currently investigating this issue.
11. september 2021 kl. 00.01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. september 2021 kl. 00.01 UTCresolved
This incident has been resolved.