Teamsupport driftsforstyrrelser

1. 1. september 2026 kl. 16.04 UTCinvestigating

   Vi er i øjeblikket ved at undersøge en service afbrydelse påvirker Messaging & Live Chat. Kunder kan opleve login fejl, Hub loading problemer, og intermitterende server fejl

2. 1. september 2026 kl. 16.15 UTCidentified

   Vi har identificeret den grundlæggende årsag til den aktuelle service afbrydelse påvirker Messaging & Live Chat. Denne afbrydelse er resultatet af en aktiv infrastrukturhændelse med Google Cloud Platform (GCP), der påvirker platformens tilgængelighed på tværs af flere kunder. Kunder kan opleve login fejl, Hub loading problemer, intermitterende server fejl, og chat routing fejl. Google arbejder aktivt på at løse problemet. Du kan overvåge live opdateringer på status.cloud.google.com. Vi vil fortsætte med at levere opdateringer som situationen skrider frem og vil underrette kunderne, når service er blevet genoprettet.

3. 1. september 2026 kl. 19.25 UTCresolved

   Vi er glade for at bekræfte, at tjenesten afbrydelse påvirker Messaging & Live Chat er blevet fuldt løst. Alle tjenester er fuldt operationelle. Den grundlæggende årsag blev identificeret som en Google Cloud Platform infrastruktur problem, som siden er blevet renset af deres engineering team. Vi undskylder for afbrydelsen og takker Dem for Deres tålmodighed.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 7. august 2026 kl. 19.21 UTCidentified

   Vi oplever i øjeblikket en afbrydelse, der påvirker messaging & Live Chat platformen. Kunder kan være ude af stand til at få adgang til programmet eller modtage en "site kan ikke nås" fejl. Vores ingeniørhold arbejder aktivt på en løsning og vil hurtigt levere opdateringer.

2. 7. august 2026 kl. 19.45 UTCidentified

   Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.

3. 7. august 2026 kl. 20.01 UTCresolved

   This incident has been resolved.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. marts 2026 kl. 16.47 UTCinvestigating

   We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency. Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.

2. 30. marts 2026 kl. 16.50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30. marts 2026 kl. 22.36 UTCresolved

   This incident has been resolved.

1. 3. november 2025 kl. 14.53 UTCinvestigating

   We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

2. 3. november 2025 kl. 15.08 UTCresolved

   Update – November 3, 2025 Performance across TeamSupport has now returned to normal, and systems are operating as expected. Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed. We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.

1. 20. oktober 2025 kl. 09.52 UTCmonitoring

   our service providers OUTAGE appears to be resolving itself. AI functionality Ticket creation Attachment uploads were affected.

2. 20. oktober 2025 kl. 09.55 UTCresolved

   This incident has been resolved.

1. 12. juni 2025 kl. 18.27 UTCidentified

   We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

2. 12. juni 2025 kl. 19.20 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12. juni 2025 kl. 19.22 UTCmonitoring

   Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

4. 12. juni 2025 kl. 19.51 UTCmonitoring

   Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

5. 12. juni 2025 kl. 20.31 UTCmonitoring

   Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

6. 12. juni 2025 kl. 20.31 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12. juni 2025 kl. 21.30 UTCmonitoring

   Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

8. 12. juni 2025 kl. 23.47 UTCresolved

   All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

1. 4. oktober 2023 kl. 20.19 UTCinvestigating

   When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

2. 4. oktober 2023 kl. 20.19 UTCidentified

   As you continue to work through the incident, update your customers frequently.

3. 4. oktober 2023 kl. 20.19 UTCmonitoring

   Let your users know once a fix is in place, and keep communication clear and precise.

4. 4. oktober 2023 kl. 20.19 UTCresolved

   Empathize with those affected and let them know everything is operating as normal.