Teradici driftsforstyrrelser

1. 23. juli 2026 kl. 17.48 UTCinvestigating

   Vi oplever midlertidigt et udfald, der påvirker Anyware Manager og Anyware Manager Enterprise kunder på grund af underliggende Microsoft Azure service degration. Dette kan påvirke brugernes evne til at etablere PCoIP-forbindelser til deres eksterne arbejdsstationer. Desuden er administratorer ikke i stand til at skabe nye installationer eller administrere dem. Vi undersøger sagen og vil rapportere tilbage inden for 60 minutter.

2. 23. juli 2026 kl. 18.04 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 23. juli 2026 kl. 20.21 UTCinvestigating

   Alle tjenester er operationelle.

4. 23. juli 2026 kl. 21.47 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. juli 2026 kl. 17.08 UTCinvestigating

   Undersøgelse af en tjenesteudgave Vi undersøger i øjeblikket rapporter om et problem, der påvirker HP Anyware agent registrering / aktivering, der kan være relateret til en tredjeparts tjenesteudbyder. Vores hold arbejder aktivt sammen med udbyderen for at vurdere virkningen. Yderligere opdateringer vil blive bogført som information bliver tilgængelig.

2. 22. juli 2026 kl. 17.33 UTCinvestigating

   UPDATE: Vi oplever i øjeblikket en midlertidig afbrydelse, der påvirker Anyware Licensing Service: Dette problem forhindrer brugerne i at registrere og aktivere Anyware Cloud Access Licenses. Det påvirker imidlertid ikke stoffer, der allerede er registreret eller aktiveret. Vi arbejder aktivt sammen med vores tredjeparts licensudbyder for at løse problemet så hurtigt som muligt.

3. 22. juli 2026 kl. 17.51 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

4. 22. juli 2026 kl. 19.49 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

5. 22. juli 2026 kl. 22.01 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. juli 2026 kl. 16.37 UTCidentified

   Vi oplever midlertidigt et udfald, der påvirker Anyware Manager kunder. Denne afbrydelse påvirker brugernes evne til at etablere PCoIP-forbindelser til deres eksterne arbejdsstationer. Desuden er administratorer ikke i stand til at skabe nye installationer eller administrere dem. Vi undersøger sagen og vil rapportere tilbage inden for 60 minutter.

2. 6. juli 2026 kl. 17.53 UTCresolved

   Vi har løst hændelsen og vil fortsat overvåge systemet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. juli 2026 kl. 13.07 UTCinvestigating

   Vi oplever midlertidigt et udfald, der påvirker Anyware Manager kunder. Denne afbrydelse påvirker brugernes evne til at etablere PCoIP-forbindelser gennem Gateway til deres eksterne arbejdsstationer. Vi undersøger sagen og vil rapportere tilbage inden for 60 minutter.

2. 2. juli 2026 kl. 14.27 UTCidentified

   Vi har identificeret problemet og arbejder på at løse det.

3. 2. juli 2026 kl. 16.02 UTCidentified

   Hændelsen er løst, og tjenesten er genoprettet.

4. 2. juli 2026 kl. 16.05 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 7. maj 2026 kl. 19.49 UTCinvestigating

   We are currently investigating this issue.

2. 7. maj 2026 kl. 20.08 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. maj 2026 kl. 20.18 UTCresolved

   This incident has been resolved.

1. 29. april 2026 kl. 18.33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29. april 2026 kl. 20.10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. april 2026 kl. 01.36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1. maj 2026 kl. 02.46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4. maj 2026 kl. 22.26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7. maj 2026 kl. 20.14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12. maj 2026 kl. 18.16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15. maj 2026 kl. 23.02 UTCresolved

   This incident has been resolved.

1. 28. april 2026 kl. 03.00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28. april 2026 kl. 04.31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. april 2026 kl. 08.03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. april 2026 kl. 08.16 UTCresolved

   This incident has been resolved.

1. 27. april 2026 kl. 17.59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27. april 2026 kl. 18.59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27. april 2026 kl. 19.10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17. marts 2026 kl. 17.38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17. marts 2026 kl. 17.56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17. marts 2026 kl. 18.33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13. februar 2026 kl. 02.47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13. februar 2026 kl. 04.10 UTCresolved

   This incident has been resolved.

1. 3. februar 2026 kl. 18.03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3. februar 2026 kl. 18.04 UTCinvestigating

   We are continuing to investigate this issue.

3. 3. februar 2026 kl. 21.09 UTCresolved

   This incident has been resolved.

1. 23. januar 2026 kl. 16.33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23. januar 2026 kl. 16.53 UTCinvestigating

   We are continuing to investigate this issue.

3. 23. januar 2026 kl. 18.30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23. januar 2026 kl. 18.54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23. januar 2026 kl. 20.26 UTCresolved

   This incident has been resolved.

1. 22. december 2025 kl. 21.38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22. december 2025 kl. 22.25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23. december 2025 kl. 01.46 UTCresolved

   The Incident has been resolved and all operation normal

1. 29. oktober 2025 kl. 17.41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29. oktober 2025 kl. 19.19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29. oktober 2025 kl. 21.03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29. oktober 2025 kl. 22.42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29. oktober 2025 kl. 23.39 UTCresolved

   This incident has been resolved.

1. 29. oktober 2025 kl. 16.39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29. oktober 2025 kl. 19.05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29. oktober 2025 kl. 21.17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29. oktober 2025 kl. 22.43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29. oktober 2025 kl. 23.22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27. september 2025 kl. 01.49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27. september 2025 kl. 05.23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3. juni 2025 kl. 21.57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3. juni 2025 kl. 22.45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10. april 2025 kl. 16.49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10. april 2025 kl. 17.19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10. april 2025 kl. 17.58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10. april 2025 kl. 18.32 UTCresolved

   No further issues have been observed and system is stable.

1. 21. marts 2025 kl. 18.57 UTCinvestigating

   We are currently investigating this issue.

2. 21. marts 2025 kl. 18.59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21. marts 2025 kl. 19.10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21. marts 2025 kl. 19.52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21. marts 2025 kl. 20.01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21. marts 2025 kl. 20.16 UTCresolved

   This incident has been resolved.

1. 18. marts 2025 kl. 23.36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19. marts 2025 kl. 00.02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19. marts 2025 kl. 00.34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19. marts 2025 kl. 00.37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19. marts 2025 kl. 00.52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.