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    Textexpander driftsforstyrrelser

    21 Textexpander incidents · maj 2016 — official updates, affected components, duration and resolution details.

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    Emails not being sent from TextExpander

    Startede 15. juni 2026 kl. 20.59 UTC · 2h 42m

    Pending
    1. 15. juni 2026 kl. 20.59 UTCinvestigating

      We are still seeing some issues with emails sent from TextExpander.

    2. 15. juni 2026 kl. 23.41 UTCresolved

      This incident has been resolved.

    Emails not getting sent from TextExpander

    Startede 15. juni 2026 kl. 17.32 UTC · 2h 54m

    Pending
    1. 15. juni 2026 kl. 17.32 UTCinvestigating

      We are currently having issues sending emails from TextExpander. We are investigating the issue.

    2. 15. juni 2026 kl. 20.25 UTCresolved

      This incident has been resolved.

    Users having trouble logging in.

    Startede 6. april 2026 kl. 19.46 UTC · 1h 20m

    Pending
    1. 6. april 2026 kl. 19.46 UTCinvestigating

      We are currently investigating the issue.

    2. 6. april 2026 kl. 20.22 UTCmonitoring

      The system response times are coming back to normal. We are monitoring the situation.

    3. 6. april 2026 kl. 20.23 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 6. april 2026 kl. 21.06 UTCresolved

      This incident has been resolved.

    System performance degredation

    Startede 3. december 2025 kl. 16.06 UTC · 3h 7m

    Pending
    1. 3. december 2025 kl. 16.06 UTCinvestigating

      We are currently investigating a problem with our systems that could cause noticeable performance degradation with TextExpander clients.

    2. 3. december 2025 kl. 17.32 UTCinvestigating

      We are currently investigating this issue.

    3. 3. december 2025 kl. 18.02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3. december 2025 kl. 19.13 UTCresolved

      This incident has been resolved.

    Slower connection times

    Startede 20. oktober 2025 kl. 17.13 UTC · 6h 7m

    Pending
    1. 20. oktober 2025 kl. 17.13 UTCidentified

      We are still seeing impacts from the AWS US-EAST-1 issue. Our systems are up but we are seeing delays in processing requests.

    2. 20. oktober 2025 kl. 20.18 UTCmonitoring

      Our services are starting to return to normal as the AWS systems are coming back online.

    3. 20. oktober 2025 kl. 23.20 UTCresolved

      This incident has been resolved.

    Server connection issues

    Startede 20. oktober 2025 kl. 08.30 UTC · 0m

    OutageStørre hændelse
    1. 20. oktober 2025 kl. 14.29 UTCresolved

      We are experiencing impact from the AWS US-EAST-1 outage. Users are unable to log in to TextExpander.

    2. 20. oktober 2025 kl. 14.31 UTCpostmortem

      Our systems are back up and operational. We will continue to monitor the situation.

    https://textexpander.com marketing site is down

    Startede 12. juni 2025 kl. 18.26 UTC · 3h 37m

    Pending
    1. 12. juni 2025 kl. 18.26 UTCinvestigating

      We are currently experiencing an issue with our marketing site. All other TextExpander applicatons are running correctly.

    2. 12. juni 2025 kl. 18.38 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12. juni 2025 kl. 18.40 UTCidentified

      Our marketing site has been affected by the ongoing issues with Cloudflare.

    4. 12. juni 2025 kl. 20.18 UTCmonitoring

      Our marketing site has been affected by the ongoing issues with Cloudflare. While our page has begun to recover, we are still monitoring the situation as Cloudflare and our hosting provider have not yet updated their status pages. We’ll continue to monitor and provide further updates as we learn more.

    5. 12. juni 2025 kl. 22.03 UTCresolved

      The issue affecting our marketing site has been resolved. Our upstream provider has confirmed that the fix is stable, and all systems are now operating normally. We appreciate your patience during the disruption.

    Performance slowdowns

    Startede 10. juni 2025 kl. 15.28 UTC · 33m

    Pending
    1. 10. juni 2025 kl. 15.28 UTCinvestigating

      We are currently investigating an issue that is causing slowdowns with TextExpander management tools.

    2. 10. juni 2025 kl. 16.01 UTCresolved

      This issue has been resolved.

    Outage

    Startede 4. marts 2025 kl. 21.48 UTC · 3h 26m

    Pending
    1. 4. marts 2025 kl. 21.48 UTCinvestigating

      We are currently investigating an outage with our servers.

    2. 4. marts 2025 kl. 22.22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5. marts 2025 kl. 01.14 UTCresolved

      This incident has been resolved.

    TextExpander Mac Client Hanging Other Applications

    Startede 4. marts 2025 kl. 18.48 UTC · 6h 8m

    Pending
    1. 4. marts 2025 kl. 18.48 UTCinvestigating

      We're aware of a conflict between TextExpander and other Mac apps, most notably Adobe and Microsoft products. This issue is a top priority for our engineering team. In the meantime, please report any issues to [email protected]. The more info we have, the faster we can fix it. Thanks!

    2. 4. marts 2025 kl. 18.48 UTCinvestigating

      We are continuing to investigate this issue.

    3. 5. marts 2025 kl. 00.43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5. marts 2025 kl. 00.44 UTCmonitoring

      We have made some changes and are monitoring the situation.

    5. 5. marts 2025 kl. 00.55 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 5. marts 2025 kl. 00.56 UTCresolved

      This incident has been resolved.

    May be impacted by issues with AWS us-east-1

    Startede 13. juni 2023 kl. 19.48 UTC · 2h 47m

    OutageStørre hændelse
    1. 13. juni 2023 kl. 19.48 UTCinvestigating

      We are aware that there are increased error rates on Amazon Web Services (AWS) us-east-1 which may impact availability of app.textexpander.com temporarily. This can include signing into the app.textexpander.com web application. At this time we are not seeing issues with TextExpander application functionality. We are monitoring the situation.

    2. 13. juni 2023 kl. 20.46 UTCmonitoring

      We are seeing the AWS services availability being restored. Customers should now be able to sign into app.textexpander.com. We continue to monitor the situation.

    3. 13. juni 2023 kl. 22.36 UTCresolved

      After a period of monitoring, all systems are operating normally. If you continue to experience any issues with the service, please reach out to [email protected].

    May be impacted by issues with AWS us-east-1

    Startede 7. december 2021 kl. 18.47 UTC · 6h 6m

    OutageStørre hændelse
    1. 7. december 2021 kl. 18.47 UTCmonitoring

      We are aware that there are increased error rates on us-east-1 which may impact availability of app.textexpander.com temporarily. We are monitoring the situation.

    2. 7. december 2021 kl. 20.17 UTCmonitoring

      Public Snippets and sign in are presently down due to the AWS outage. We are monitoring the situation and expect that once the AWS issue is resolved these services will resume operation normally.

    3. 7. december 2021 kl. 23.51 UTCmonitoring

      Services are beginning to recover. Public snippets and sign in are available to some users. AWS has not fully resolved the outage, but they appear to be making progress.

    4. 8. december 2021 kl. 00.53 UTCresolved

      Sign in and Public Snippets are now available. AWS reports they have resolved their network-related issue. There are some residual effects of the AWS outage we are monitoring, but those do not affect access to or use of TextExpander. If you encounter anything unexpected, please contact support: https://textexpander.com/contact

    Unable to sign in on app.textexpander.com or via SSO

    Startede 22. juni 2021 kl. 01.03 UTC · 33m

    OutageStørre hændelse
    1. 22. juni 2021 kl. 01.03 UTCinvestigating

      We are currently investigating an issue where users are unable to sign in to the web app (app.textexpander.com) or to sign in to the client apps via SSO.

    2. 22. juni 2021 kl. 01.04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 22. juni 2021 kl. 01.36 UTCresolved

      This incident has been resolved.

    Encountering database issues

    Startede 7. december 2020 kl. 18.26 UTC · 39m

    IssuesMindre hændelse
    1. 7. december 2020 kl. 18.26 UTCinvestigating

      We are encountering issues with our database. The client software may appear offline as a result, and the app.textexpander.com site may not be functional. We are actively investigating and will post again when we know more.

    2. 7. december 2020 kl. 19.05 UTCresolved

      The database has recovered and clients are syncing properly again. We will continue to monitor the situation.

    New sign-ins failing

    Startede 12. december 2019 kl. 23.53 UTC · 1h 48m

    OutageStørre hændelse
    1. 12. december 2019 kl. 23.53 UTCidentified

      We recently learned that there is a problem with new sign-ins failing. We have identified the cause and hope to have it resolved within a few minutes.

    2. 13. december 2019 kl. 00.28 UTCmonitoring

      We believe the issue has been resolved. We will continue to monitor the servers for any new incidents.

    3. 13. december 2019 kl. 01.41 UTCresolved

      This incident has been resolved.

    Server Connectivity Issues

    Startede 5. september 2017 kl. 19.16 UTC · 25m

    Pending
    1. 5. september 2017 kl. 19.16 UTCinvestigating

      We are investigating an issue with connectivity to the TextExpander server. If you see an unusual error, please wait a few moments and try again.

    2. 5. september 2017 kl. 19.40 UTCresolved

      We believe we've resolved this issue. If you encounter further trouble accessing the server, please contact support: https://textexpander.com/contact

    Excessive Server Load

    Startede 2. august 2017 kl. 18.58 UTC · 37m

    Pending
    1. 2. august 2017 kl. 18.58 UTCinvestigating

      We are experiencing excessive server load, which may result in errors indicating no endpoint is available to serve a given request. We are deploying additional resources to address this.

    2. 2. august 2017 kl. 19.35 UTCresolved

      We've added capacity, and server operations are functioning normally. Our apologies for any inconvenience.

    Monitoring Server Performance

    Startede 24. februar 2017 kl. 22.23 UTC · 32m

    Pending
    1. 24. februar 2017 kl. 22.23 UTCmonitoring

      We've seen some problematic server performance and 503 errors. These typically resolve within 5 minutes or so. We're monitoring the situation to ensure stability. Sorry for any inconvenience.

    2. 24. februar 2017 kl. 22.55 UTCresolved

      We've resolved this issue.

    Connectivity / Performance Issues

    Startede 23. februar 2017 kl. 17.40 UTC · 1h 39m

    Pending
    1. 23. februar 2017 kl. 17.40 UTCmonitoring

      We've noticed some connectivity / performance issues this morning. We are actively working on resolving these.

    2. 23. februar 2017 kl. 19.19 UTCresolved

      We've resolved this issue, and the servers are running normally.

    Problem connecting from iPhone

    Startede 7. juli 2016 kl. 18.35 UTC · 11d 8h

    Pending
    1. 7. juli 2016 kl. 18.35 UTCinvestigating

      The iPhone 4.1 app is having problems signing in to TextExpander.com, and gives a "still trying to connect" message. We are investigating this now. As a workaround press the home button from that screen; then double click the home button and swipe the app off the display to force quit it. Launching TextExpander again will connect. The iPad 4.1 app does not have the same issue.

    2. 12. juli 2016 kl. 17.39 UTCidentified

      We've identified the problem, and we've submitted TextExpander 4.1.1 to the App Store. It's currently Waiting for Review.

    3. 19. juli 2016 kl. 03.02 UTCresolved

      This incident was resolved in v4.1.1 of TextExpander for iPhone and iPad. If you've not already, please update to solve it,