62 Tokenex incidents · oktober 2022 — official updates, affected components, duration and resolution details.
Vi overvåger nøje et problem, der påvirker visumtjenester. Mens transaktionen har stabiliseret sig, fortsætter vi med at observere systemets ydeevne og arbejde med Visa for at sikre fuld pålidelighed.
Denne hændelse blev løst fra den 22. oktober 2026 kl 12: 00 Central (18: 00 UTC).
Automatisk oversat fra den officielle hændelsesopdatering.
Mellem 11: 12 PM og 11: 16 PM EDT den 13. oktober 2026 (03: 12-03: 16 UTC den 14. oktober), nogle brugere kunne ikke nå pciapply.com compliance portal og så en fejl side i stedet for login side. Vores overvågning opdaget problemet med det samme, og service inddrives inden for få minutter uden brugeren handling. Vi har identificeret årsagen og taget skridt til at minimere risikoen for, at det sker igen.
Automatisk oversat fra den officielle hændelsesopdatering.
Den 13 oktober 2026 mellem 11: 12 PM og 11: 16 PM EDT (03: 12-03: 16 UTC den 14 oktober), pciapply.com compliance portal var kort tilgængelig, og brugerne så en fejl side i stedet for login side. Årsagen var en rutinemæssig automatisk systemopdatering, der genstartede en server. Tjenesten er fuldt tilbagebetalt uden intervention.
Automatisk oversat fra den officielle hændelsesopdatering.
Holdene undersøger i øjeblikket servicespørgsmål, der påvirker vores Universal Tokenization (TokenEx) platform. Opdateringer vil blive bogført her som de bliver tilgængelige.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Der blev ikke observeret yderligere problemer i den udvidede overvågningsperiode. Hændelsen er løst. Hvis du har spørgsmål, bedes du kontakte supportholdet.
Automatisk oversat fra den officielle hændelsesopdatering.
Mellem 09: 13 og 09: 36 UTC den 6. oktober 2026, AI Payments Intelligence Portal oplevede intermitterende problemer, og nogle brugere kan have haft problemer med at få adgang til eller bruge platformen. Problemet er løst, og platformen har fungeret normalt siden 09: 36 UTC. Vores hold overvåger den nøje for at sikre, at den forbliver stabil. Andre IXOPAY-tjenester, herunder betaling Orchestration og Universal Tokenisering, blev ikke påvirket. Vi undskylder for ulejligheden. Hvis du har spørgsmål eller stadig har problemer, bedes du kontakte vores Support team.
Automatisk oversat fra den officielle hændelsesopdatering.
Holdene undersøger i øjeblikket servicespørgsmål, der påvirker Aperia Compliance-platformen. Opdateringer vil blive bogført her som de bliver tilgængelige.
Fra 17: 24 UTC, adgang til Aperia Compliance platform er blevet genoprettet. Vores hold fortsætter med at overvåge performance for at sikre stabilitet, og vi vil give en anden opdatering, når dette spørgsmål er fuldt løst "
Spørgsmålet om Aperia Compliance-platformen er blevet løst, og normal service er genoptaget fra 17: 24 UTC. Vores tekniske hold vil fortsætte med at analysere hændelsen for at afgøre den underliggende årsag.
Automatisk oversat fra den officielle hændelsesopdatering.
Fra 3: 09 til 3: 14 Tid, brugere kan have observeret forringet ydeevne eller timeouts, når adgang til PCI Anvend portal. Fra 3: 14 PM CT, systemer har fungeret inden for normale parametre.
Automatisk oversat fra den officielle hændelsesopdatering.
Kl. 1: 57 Tid, vi begyndte at observere timeouts, når du forsøger at indlæse "Get Started" side i Aperia Compliance script monitor produkt. Team undersøgt og løst problemet, og denne side arbejder nu igen fra 2: 33 PM Central Time.
Automatisk oversat fra den officielle hændelsesopdatering.
Betalingsbehandling er ikke påvirket. Transaktioner, API endpoints og afvikling fungerer normalt. En serviceafbrydelse hos en tredjeparts udbyder påvirker vores supportportal og billetsystem. Siden 09: 50 CEST, adgang har været inkonsekvent: logins kan lykkes lejlighedsvis og derefter mislykkes igen øjeblikke senere, og sider kan indlæse langsomt eller fejl ud. I disse perioder, billetter indsendt af kunderne kan ikke nå vores support team, og vi kan være ude af stand til at se eller reagere på billetter allerede i køen. Fordi afbrydelsen er intermitterende, nogle billetter kan komme igennem, men vil ikke være umiddelbart synlige for support team. En vellykket login betyder ikke, at problemet er løst på grund af intermitterende spørgsmål. Vi bekræfter her, når tjenesten er stabil. Udbyderen har sporet forstyrrelsen til et problem med en intern login service. Dette er ikke en sikkerhedshændelse, og ingen kundedata er berørt. Der er ikke fastsat nogen estimeret afviklingstid. Vi modtager opdateringer fra udbyderen og vil sende vores egen opdatering, som vi får dem fra tredje-part.
Den tredje part har løst de intermitterende problemer, de har oplevet i de sidste 23 timer. Du bør nu være i stand til at indsende sager konsekvent via Kundeportalen, og vores supporthold er i stand til at se og opdatere billetter konsekvent igen. Tak for din tålmodighed.
Automatisk oversat fra den officielle hændelsesopdatering.
Den 15. september 2026, mellem 14: 04 og 14: 05 UTC, var betalingsorkesterplatformen kort tilgængelig i ca. 36 sekunder på grund af tabet af en produktionsdatabaseknude. Service genvundet automatisk og normal behandling genoptaget kl 14: 05 UTC.
Automatisk oversat fra den officielle hændelsesopdatering.
We are currently investigating intermittent issues with the TokenEx APIv2 endpoint. Teams are engaged, and updates will be posted here as they become available.
This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters.
Vi undersøger et potentielt problem, der påvirker 3D Secure Engine, der synes at have oprindelse uden for vores platform og primært påvirker Mastercard transaktioner. Vores team er aktivt at undersøge situationen og vil levere opdateringer, efterhånden som flere oplysninger bliver tilgængelige.
Vores undersøgelse viser, at problemet stammer fra Mastercard side og forårsager Mastercard 3D Secure godkendelser til at mislykkes. Vi har kontaktet Mastercard og følger aktivt situationen med dem. Kun Mastercard 3D Sikker godkendelse er påvirket. Vi vil give yderligere opdateringer, efterhånden som flere oplysninger bliver tilgængelige. For de seneste oplysninger, se den relaterede status side: status.3dsecure.io.
Vi observerer ikke længere Mastercard godkendelsesfejl og kan bekræfte, at normale operationer er genoptaget. Mastercard har endnu ikke officielt bekræftet hændelsen som løst. Vi vil fortsat overvåge situationen nøje og levere yderligere opdateringer, efterhånden som de bliver tilgængelige.
Vi kan bekræfte, at spørgsmålet er løst. Tjenesten fungerer normalt, og vi har ikke observeret nogen yderligere effekt. Vi vil fortsat overvåge situationen for at sikre stabilitet.
Automatisk oversat fra den officielle hændelsesopdatering.
We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.
Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.
Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.
Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.
Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Admin UI or Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.
Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.
Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.
We are observing intermittent service availability issues affecting the TokenEx APIs in the US region. Teams are currently engaged and investigating.
The issue has been identified, and teams are addressing. Most services, with the exception of APIv2, are once again within normal operational parameters.
Services have stabilized as of 10:40 am Central Time. Teams are continuing to monitor.
This incident has been resolved.
The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, June 18th, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
We are continuing to investigate this issue.
Created Incident instead of Maintenance Activity.
We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered. Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely. We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well. If you experience any ongoing irregularities, please contact our support team.
We are investigating a service interruption that impacted the TokenEx APIv2 endpoints in our US region. Impact was observed from 4:40 pm to 4:54 pm US Central Time. Services are currently stable, and technical teams are engaged.
This incident is resolved. Teams have confirmed system stability, and no further impacts are expected.
We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.
Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.
We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.
The incident affecting IXOPAY services has been fully resolved. Our monitoring has confirmed stable operations, and all services are functioning normally at this time. We apologize for the inconvenience and appreciate your patience during this time.
This morning at 6:11 AM CST(12:11 PM UTC), we experienced an issue with the active firewall VM in our US datacenter, which triggered an automatic failover event. The resulting service interruption lasted less than one minute. Systems have been operating normally since the failover completed. We continue to monitor the environment to ensure stability.
We are investigating intermittent response failures on the TokenEx APIv1 endpoints in the US region, initially observed at 8:38 am Central Time. We will provide updates here as investigation continues.
Teams have identified the potential cause of the issue and are actively remediating.
A fix has been implemented and the team is monitoring the results. We believe the issue to be resolved as of 9:28 am CT.
The issue has been resolved and the TokenEx APIv1 endpoints are operating normally. The cause was identified to be a planned configuration change, which was reverted. Monitoring since the fix was applied has not shown any additional failures. A post-mortem review will be conducted internally to avoid reoccurrence in the future.
