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Totango driftsforstyrrelser

50 Totango incidents · maj 2023 — official updates, affected components, duration and resolution details.

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Account and Segment Experiencing High Load Times

Startede 25. februar 2026 kl. 19.20 UTC 3h 14m

IssuesMindre hændelse

Berørte komponenter

Totango Web Application

25. februar 2026 kl. 19.20 UTCinvestigating
We are currently investigating the issue with high load times in Accounts and Segments
25. februar 2026 kl. 19.21 UTCidentified
The issue has been identified and a fix is being implemented.
25. februar 2026 kl. 19.31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25. februar 2026 kl. 21.35 UTCmonitoring
We are continuing to monitor for any further issues.
25. februar 2026 kl. 22.34 UTCresolved
This incident has been resolved.

Totango Performance Issues

Startede 9. december 2025 kl. 16.25 UTC 2h 18m

IssuesMindre hændelse

Berørte komponenter

Totango Web Application

9. december 2025 kl. 16.25 UTCinvestigating
We are currently investigating this issue.
9. december 2025 kl. 17.50 UTCidentified
The issue has been identified and a fix is being implemented.
9. december 2025 kl. 17.53 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9. december 2025 kl. 18.43 UTCresolved
This incident has been resolved.

Application not loading

Startede 20. oktober 2025 kl. 09.45 UTC 5h 22m

Pending

Berørte komponenter

Totango Web Application

20. oktober 2025 kl. 09.45 UTCmonitoring
Earlier today, our application experienced login and availability issues due to a widespread AWS outage. During this time, we were also unable to update our status page as it was affected by the same incident. Service has now been fully restored, and the application is operational again. We’ll continue monitoring to ensure stability. Thank you for your patience and understanding.
20. oktober 2025 kl. 15.07 UTCresolved
This incident has been resolved.

AI CSM Chatbot Blocking Visibility

Startede 1. august 2025 kl. 14.46 UTC 3h 0m

Pending

Berørte komponenter

Totango Web Application

1. august 2025 kl. 14.46 UTCidentified
The issue has been identified and a fix is being implemented.
1. august 2025 kl. 16.10 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1. august 2025 kl. 17.46 UTCresolved
This incident has been resolved.

Degraded Performance issues

Startede 22. juli 2025 kl. 09.23 UTC 2h 21m

OutageStørre hændelse

Berørte komponenter

Totango Web Application

22. juli 2025 kl. 09.23 UTCinvestigating
We are currently investigating this issue.
22. juli 2025 kl. 09.24 UTCinvestigating
We are continuing to investigate this issue.
22. juli 2025 kl. 11.23 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22. juli 2025 kl. 11.44 UTCresolved
This incident has been resolved.

Degraded Performance issues

Startede 21. juli 2025 kl. 22.01 UTC 4h 44m

OutageStørre hændelse

Berørte komponenter

Totango Web Application

21. juli 2025 kl. 22.01 UTCinvestigating
We are currently investigating this issue.
22. juli 2025 kl. 02.45 UTCresolved
This incident has been resolved.

Application not loading

Startede 21. juli 2025 kl. 19.11 UTC 1h 28m

OutageStørre hændelse

Berørte komponenter

Totango Web Application

21. juli 2025 kl. 19.11 UTCinvestigating
We are currently investigating this issue
21. juli 2025 kl. 20.38 UTCresolved
This incident has been resolved.

Login and degraded performance issues

Startede 10. juni 2025 kl. 10.53 UTC 2h 30m

IssuesMindre hændelse

Berørte komponenter

Totango Web Application

10. juni 2025 kl. 10.53 UTCinvestigating
We are currently investigating this issue.
10. juni 2025 kl. 11.53 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10. juni 2025 kl. 13.23 UTCresolved
This incident has been resolved.

SuccessPlays are queued

Startede 6. maj 2025 kl. 16.25 UTC 17h 41m

IssuesMindre hændelse

Berørte komponenter

Tasks and SuccessPlays

6. maj 2025 kl. 16.25 UTCidentified
The issue has been identified and a fix is being implemented.
7. maj 2025 kl. 10.06 UTCresolved
This incident has been resolved.

Integrations Delay

Startede 29. april 2025 kl. 20.04 UTC 1h 49m

IssuesMindre hændelse

Berørte komponenter

Data Processing Pipelines

29. april 2025 kl. 20.04 UTCinvestigating
We are currently investigating an issue with Customer Data Hub Processing Delays
29. april 2025 kl. 20.04 UTCinvestigating
We are continuing to investigate this issue.
29. april 2025 kl. 20.25 UTCidentified
The issue has been identified and a fix is being implemented.
29. april 2025 kl. 21.49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29. april 2025 kl. 21.53 UTCresolved
This incident has been resolved.

Slower-than-usual processing of updates

Startede 3. marts 2025 kl. 14.32 UTC 3h 13m

IssuesMindre hændelse

Berørte komponenter

Data Processing Pipelines

3. marts 2025 kl. 14.32 UTCinvestigating
We are currently experiencing slower-than-usual processing of updates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide further updates as soon as possible.
3. marts 2025 kl. 17.44 UTCresolved
This incident has been resolved.

Integration issues

Startede 3. december 2024 kl. 16.29 UTC 14m

Pending

Berørte komponenter

Data Processing PipelinesSalesforce Connector

3. december 2024 kl. 16.29 UTCinvestigating
We are currently investigating this issue.
3. december 2024 kl. 16.36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3. december 2024 kl. 16.43 UTCresolved
This incident has been resolved.

Collection Creation Issue

Startede 11. november 2024 kl. 15.24 UTC 14h 21m

IssuesMindre hændelse

Berørte komponenter

Totango Web Application

11. november 2024 kl. 15.24 UTCinvestigating
We are currently experiencing issues with creating collections when using list attributes. Our team is actively investigating the cause. Thank you for your patience as we work to resolve this
11. november 2024 kl. 16.29 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. november 2024 kl. 16.48 UTCmonitoring
This incident has been resolved.
12. november 2024 kl. 05.45 UTCresolved
This incident has been resolved.

Campaign email HTML issue

Startede 5. november 2024 kl. 18.50 UTC 2h 52m

IssuesMindre hændelse

Berørte komponenter

Campaigns

5. november 2024 kl. 18.50 UTCinvestigating
HTML characters getting appended in campaign email content. This issue is currently being investigated on high priority.
5. november 2024 kl. 21.42 UTCresolved
This incident has been resolved.

Issues identified in Campaign sender signature and bulk attribute updates

Startede 4. november 2024 kl. 17.00 UTC 6h 11m

IssuesMindre hændelse

Berørte komponenter

Totango Web ApplicationCampaigns

4. november 2024 kl. 17.00 UTCidentified
1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action
4. november 2024 kl. 17.40 UTCidentified
A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated
4. november 2024 kl. 23.11 UTCresolved
This incident has been resolved.

General tab under Global Settings will not load

Startede 27. oktober 2024 kl. 15.28 UTC 21h 20m

IssuesMindre hændelse

Berørte komponenter

Totango Web Application

27. oktober 2024 kl. 15.28 UTCinvestigating
We are currently investigating this issue.
28. oktober 2024 kl. 08.30 UTCidentified
The issue has been identified and a fix is being implemented.
28. oktober 2024 kl. 09.01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28. oktober 2024 kl. 12.47 UTCresolved
This incident has been resolved.

Issue with Outlook's Touchpoint Connect

Startede 27. oktober 2024 kl. 14.27 UTC 26m

OutageStørre hændelse

Berørte komponenter

Email to Touchpoints

27. oktober 2024 kl. 14.27 UTCinvestigating
We are currently investigating an issue within Outlook's Touchpoint Connect. Email-To-Touchpoint without the Outlook connect should be working as expected.
27. oktober 2024 kl. 14.52 UTCresolved
The issue has been resolved.

Login and degraded performance issues

Startede 14. oktober 2024 kl. 14.43 UTC 18h 17m

OutageStørre hændelse

Berørte komponenter

Totango Web Application

14. oktober 2024 kl. 14.43 UTCinvestigating
We are currently investigating this issue.
14. oktober 2024 kl. 18.31 UTCidentified
An issue has been identified and fix has been implemented that has improved most of the performance issues. But we are monitoring the results and working towards a permanent solution.
15. oktober 2024 kl. 09.00 UTCresolved
This incident has been resolved.

Issue identified in the Email-to-Touchpoint feature

Startede 10. oktober 2024 kl. 17.10 UTC 14h 35m

IssuesMindre hændelse

Berørte komponenter

Email to Touchpoints

10. oktober 2024 kl. 17.10 UTCinvestigating
We are currently investigating this issue.
10. oktober 2024 kl. 19.12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. oktober 2024 kl. 07.45 UTCresolved
This incident has been resolved.

Application not loading

Startede 30. september 2024 kl. 15.57 UTC 18h 53m

OutageStørre hændelse

Berørte komponenter

Totango Web Application

30. september 2024 kl. 15.57 UTCinvestigating
We are currently investigating this issue
30. september 2024 kl. 16.45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1. oktober 2024 kl. 10.50 UTCresolved
This incident has been resolved.

Totango driftsforstyrrelser | Uptimus