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51 Trayio incidents · juli 2024 — official updates, affected components, duration and resolution details.
Users may be experiencing issues related to project versions across all regions. Our engineering team is currently investigating the issue and working toward a resolution. We apologise for any inconvenience this incident may have caused.
This incident has been resolved.
On 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality. We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to support@tray.ai.
There was a span of about 10 to 15 minutes where customers may have experienced slowness or failures when creating or importing Data Tables or Vector Tables in Tray. Our engineering team has identified the root cause, resolved the incident and have restored performance of the affected services. For any users who may have experienced this degradation in performance, you may have to retry creating or importing the affected Data Table or Vector Table. If you have any questions or concerns, please reach out to to support@tray.ai. Thank you for your patience and understanding.
Starting at 16:15 UTC on Friday, May 8th, 2026, users may have experienced workflow failures involving Script connectors version 3.3 in the US region. Our engineering team is actively investigating the issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
This incident has been resolved.
From May 7, 2026 14:00 - 16:00 UTC, some customers may have experienced Salesforce authentication issues, including failures refreshing OAuth tokens and intermittent authentication errors when creating or re-authenticating Salesforce connections. This incident has now been resolved and all our systems are operational. A small number of customers may still need to manually re-authenticate their Salesforce connections if workflows continue experiencing authentication failures. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
There was a degradation in service that caused a small number of requests to Tray webhook workflow endpoints to timeout or return a 504 status. Workflows in the Tray platform will complete successfully even though responses to the client were never sent in a minority of cases. Our engineering teams have identified the issue and resolved the root cause and we will continue to monitor performance of the webhook workflows and ensure their reliability. If you have any questions, feel free to reach out to support@tray.ai
From February 20, 2026 17:41 - 18:30 UTC, US Instance customers may have experienced delays and retries in executions and authentication flows. This incident has now been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
Starting from January 14, 2026, users who have Office 365 authentications created using the Tray Production OAuth app may have seen authentications fail and are unable to re-authenticate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
We have identified the issue and our engineering teams are investigating a potential resolution. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Our engineers have deployed a potential fix. We are currently monitoring to see if the issue resolves. Thank you for your patience and understanding. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
On January 14, 2026 at 2:42:50 PM to January 15, 2026 at 11:31:03 PM UTC, users who have Office 365 authentications created using the Tray Production OAuth app may have seen authentications fail and are unable to re-authenticate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
Between 10:08 AM UTC and 10:49 AM UTC, some users may have encountered errors when using the Tray Native AI model within Merlin Agent Builder workflows. Other models were unaffected. The issue has been resolved, and services are now operating normally. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
We are currently investigating an issue affecting Merlin Agent workflows from around 5:00 AM UTC. AP instance users may notice 500 errors in Merlin Agent workflows. We apologise for any inconvenience this incident may cause. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
Between 05:00 - 05:55 UTC, AP Instance customers may have noticed errors in Merlin Agent workflows. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Starting from 23:09 UTC on December 23, 2025, users with On-Prem agents in the US region may be experiencing connectivity issues. Current Impact: On-Prem agents may be unable to connect Workflows using On-Prem agents may be impacted Our engineering team is actively investigating and working to resolve this issue. We apologize for any inconvenience and will provide an update within 30 minutes. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
The issue has been identified and a fix is being implemented.
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Starting at 4:06 PM UTC, US Instance customers with log streaming set up may see a delay in the receipt of logs. The logs will eventually arrive; however, they are delayed. We are currently investigating this issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
A fix has been implemented and we are monitoring the result. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Between 16:05-17:30 UTC, US Instance customers may have noticed log streaming logs were delayed and there may have been duplicate logs sent, however no logs were lost. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
EMEA Users leveraging the on-premise agent have been experiencing degraded performance and delayed workflow executions since 5 PM UTC. We apologize for any inconvenience this ongoing incident may be causing. If you have any questions or concerns, please feel free to contact us at support@tray.ai.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating an issue affecting workflow step execution and CAPI that started at around 3:50 AM UTC. US instance users may notice poor performance, including slow connector executions and sporadic connector failures. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
We are actively monitoring the fix implemented for this issue. Users may still experience degraded performance resulting in slow connector executions. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
The incident is resolved and executions should be returned to normal. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
An issue is ongoing since November, 8 2025, 12:04PM BST. US instance users may have noticed the Send Email connector versions 3.0 and below may have appeared to execute successfully, however emails may have not actually been sent. A workaround for this issue is to upgrade to version 4.1 of this connector. We have identified the issue with connector version 3.0 and below and are currently investigating a potential resolution. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
Our engineering teams have also identified the services involving reset password emails, adding new users emails and notification emails are also affected. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
We are currently awaiting a response from a third-party service to implement a potential solution. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
We are actively monitoring the fix implemented for this issue. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
This incident is resolved, users are now able to receive password reset, new user invites and notification emails. We also recommend any users still using the older version of Send Email connector to upgrade to the latest version (4.1) as soon as possible. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Starting on October 17, 2025 at 2:00 pm EST, US Instances users may have experienced delays in receiving log streaming logs. Our engineering team has implemented a fix and are currently monitoring the progress. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
There are ongoing issues with the Slack application and platform. Due to this issue, users may also experience delays with the Slack Trigger within Tray.ai. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
This incident has been resolved.
Starting at 17:3 4BST, US production users may have noticed a delay in the Tray UI workflow debug log loading. Executions and steps are running in a timely fashion, as per usual, but the UI may be delayed in displaying them. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
We are still investigating and monitoring performance. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
We are continuing to monitor and investigate. We apologise for any inconvenience this incident may have caused and thank you for your patience. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Our engineering teams have applied a fix and are currently monitoring the results. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
At 14:22 PM BST, users may have experienced issues with the workflow executions in the APAC region. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Our engineering teams have applied a fix at 15:05 and are currently monitoring the results. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.
We are continuing to monitor for any further issues.
This incident has been resolved.
This incident has been resolved, and all systems are now fully operational. Trigger initializations in the US production environment were temporarily delayed, but the issue has since been identified and addressed. We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to contact us at support@tray.io. Thank you for your patience and understanding.