57 Trimble Viewpoint incidents · februar 2025 — official updates, affected components, duration and resolution details.
Vi undersøger i øjeblikket dette spørgsmål.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Kære Jobpac Connect-brugere, Vi er i øjeblikket ved at undersøge rapporter fra nogle brugere om intermitterende system bremser og være ude af stand til at logge ind på Jobpac Connect. Vores hold analyserer aktivt serverens ydeevne og backend målinger for at identificere årsagen. Nogle brugere kan opleve forsinkede sidebelastninger eller langsommere behandlingstider. Yderligere opdateringer vil blive givet, så snart mere information bliver tilgængelig. Tak for dit samarbejde og forståelse, med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect-brugere, Vi fortsætter med at undersøge de intermitterende system bremsninger påvirker nogle Jobpac Connect brugere. Vores team har rejst en presserende høj prioritet billet med Microsoft Support og er aktivt samarbejde med deres tekniske hold til at diagnosticere og løse problemet så hurtigt som muligt. Vi undskylder for ulejligheden og vil give en anden opdatering, så snart vi har fremskridt fra Microsoft. Tak for dit samarbejde og forståelse, med venlig hilsen Jobpac Connect Team
Vi fortsætter med at undersøge dette spørgsmål.
Kære Jobpac Connect-brugere, Vores team er i øjeblikket på et live opkald med Microsoft Support til at identificere den grundlæggende årsag til problemet påvirker Jobpac Connect i morges. Vi arbejder tæt sammen med deres ingeniører for at løse problemet så hurtigt som muligt. Vi sætter pris på din tålmodighed og vil dele en yderligere opdatering snart. Tak for dit samarbejde og forståelse, med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect-brugere, Efter vores undersøgelse med Microsoft Support, er et potentielt fix blevet indsat til at løse log i spørgsmålet påvirker Jobpac i morges. Mens indledende test er positiv, vi råde brugerne til at fortsætte med forsigtighed. Vores ingeniørteam overvåger aktivt systemet telemetri og platform responsivitet for at sikre ydeevne forbliver stabil og vendte tilbage til optimale niveauer. Vi vil give en yderligere opdatering, når vi har bekræftet systemets stabilitet. Tak for din tålmodighed. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect kunde, Vi leverer en yderligere opdatering vedrørende login og performance problemer oplevet tidligere i dag. Efter indførelsen af vores oprindelige fix, vores ingeniør team fortsætter med at nøje overvåge systemets stabilitet og lydhørhed. For at sikre konsekvent ydeevne som brugeraktivitet stiger, er vi proaktivt at levere yderligere server ressourcer og backend kapacitet. Brugerne kan logge ind og få adgang til systemet, selvom du stadig kan bemærke lejlighedsvis variation i lasttider, mens disse ressource tilføjelser komplet. Vi sætter pris på din vedvarende tålmodighed, og vi vil dele en endelig opdatering, når fuld performance stabilitet er bekræftet. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect kunde, Som en del af vores igangværende bestræbelser på at løse performance spørgsmål og øge systemets lydhørhed, vil vores ingeniørhold være at implementere en presserende software patch snart. Hvad skal man forvente: Korte sessionsforstyrrelser: Under deployeringen af patch, aktive brugere kan opleve en kort session afbryde eller blive bedt om at genlogge ind. Varighed: Afbrydelsen forventes kun at vare et par minutter. Vi sætter pris på din tålmodighed og samarbejde, når vi anvender denne vigtige performance opdatering. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect kunde, Vi er glade for at kunne meddele, at det hastede performance patch er blevet indsat med succes, og systemets lydhørhed er vendt tilbage til normale niveauer. Hvad du skal vide: System Access: Du kan nu logge ind igen og genoptage normale operationer i Jobpac Connect. Overvågning: Vores ingeniørhold vil fortsat overvåge systemets telemetri og serverkapacitet nøje hele dagen for at sikre løbende stabilitet. Tak for Deres tålmodighed, forståelse og hurtige samarbejde under morgenens forstyrrelser. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect kunde, Vi er klar over, at nogle brugere oplever intermitterende langsommelighed og forsinkelser, mens navigere Jobpac Connect. Vores tekniske team undersøger aktivt problemet for at genoprette optimal ydeevne så hurtigt som muligt. Tak for Deres tålmodighed, mens vi arbejder på en beslutning. Yderligere opdateringer vil blive delt inden længe. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect kunde, Vi er klar over ydeevnens nedbrydning og systemets langsommelighed i øjeblikket påvirker Jobpac Connect. Vores tekniske operationsteam undersøger aktivt spørgsmålet som en topprioritet for at afgøre årsagen og anvende en resolution. Vi sætter pris på din tålmodighed, mens vi arbejder på at løse dette. En anden opdatering vil blive leveret, så snart vi har flere detaljer at dele. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect kunde, Vi leverer en yderligere opdatering vedrørende systemets langsommelighed i øjeblikket påvirker Jobpac Connect. Vores tekniske team arbejder tæt sammen med Microsoft og vores eksterne infrastrukturpartnere om at diagnosticere årsagen og genoprette normale præstationsniveauer så hurtigt som muligt. Vi forstår den forstyrrelse dette forårsager for din dag-til-dag operationer og værdsætter din vedvarende tålmodighed. Vi vil dele yderligere opdateringer, så snart nye oplysninger bliver tilgængelige. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect-brugere, Vi fortsætter med at undersøge de aktuelle front end performance problemer påvirker nogle Jobpac Connect brugere. Efter vores fælles undersøgelse med Microsoft, er en potentiel fix for systemet langsommelighed er blevet bygget og er i øjeblikket under aktiv Quality Assurance (QA) og performance test. Når test med succes validerer systemets stabilitet og responstid, vil vi gå videre med øjeblikkelig implementering. Tak for din tålmodighed, mens vi afslutter dette fix. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect-brugere, Vi sender et plaster til systemet kl. 19.15. Under denne opdatering vil systemet være midlertidigt utilgængeligt i ca. 15 minutter. Vi sætter pris på din tålmodighed, når vi gennemfører disse nødvendige opdateringer. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect-brugere, I forlængelse af vores tidligere opdatering holder den patch, der blev indsat i går, godt, og den samlede systempræstation er vendt tilbage til acceptable operationelle grænser. Vores ingeniørhold vil holde aktiv telemetri overvågning hele dagen for at sikre vedvarende ydeevne og stabilitet. Den næste statusopdatering vil blive leveret kl 12: 00 (middag) i dag. Endnu en gang tak for Deres tålmodighed og forståelse. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect-brugere, I forlængelse af vores opdatering om morgenen har systemets ydeevne for Jobpac Connect været helt stabil gennem spidsbelastning af åbningstider, og responstiden fortsætter med at fungere inden for optimale grænser. Alle centrale arbejdsgange, autentificering og tjenester er fuldt operationelle. Den næste statusopdatering vil blive leveret kl. 17: 00 i dag. Vi sætter stor pris på din tålmodighed, feedback og samarbejde i hele denne periode. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect-brugere, Jobpac Connect fortsætter med at fungere problemfrit, med alle performance målinger, server svartider, og systemet telemetri forbliver stabil og godt inden for normale grænser. Vores ingeniørhold vil holde automatisk overvågning natten over for at sikre uafbrudt adgang og ydeevne. Næste opdatering: Vores næste statusopdatering vil blive leveret i morgen kl 12: 00 (middag). Vi takker Dem oprigtigt for Deres tålmodighed, forståelse og samarbejde, mens vores hold arbejdede på at løse dette problem. med venlig hilsen Jobpac Connect Team
Kære Jobpac Connect kunde, Vi er glade for at informere dig om, at de seneste performance og login spørgsmål, der påvirker Jobpac Connect er blevet fuldstændig løst, og systemstabilitet er blevet fuldt genoprettet. Kontinuerlig telemetri overvågning bekræfter, at systemet lydhørhed og server belastning er tilbage til optimale niveauer, og alle centrale tjenester fungerer normalt. Tak for Deres tålmodighed og samarbejde. med venlig hilsen Jobpac Connect Team Trimble
Automatisk oversat fra den officielle hændelsesopdatering.
Microsoft Azure oplever i øjeblikket en afbrydelse i den amerikanske West region. Som et resultat, kan nogle Spectrum, Vista og PCC kunder hostet i denne region være ude af stand til at få adgang til deres systemer. Vi er klar over problemet og arbejder aktivt med Microsoft for at gendanne service så hurtigt som muligt. Vi vil fortsætte med at levere opdateringer, efterhånden som flere oplysninger bliver tilgængelige.
Microsoft fortsætter med at arbejde på at genoprette tjenesten i Azure US West region. På nuværende tidspunkt er der ingen væsentlige opdateringer at dele. Vi er fortsat aktivt engageret i Microsoft og følger nøje situationen. Vi vil give en anden opdatering, så snart yderligere oplysninger bliver tilgængelige eller service er genoprettet.
Vi har set fremskridt med hensyn til genopretning og oprydning på tværs af nogle ressourcer i Azure US West-regionen, men ikke alle berørte ressourcer er blevet fuldt genoprettet på nuværende tidspunkt. Microsoft fortsætter med aktivt at arbejde hen imod en fuldstændig løsning af problemet. Desuden blev Spectrum fejlagtigt opført som en påvirket Trimble program i vores tidligere kommunikation. Spektrum har været fuldt operationelt under hele denne hændelse og er ikke blevet påvirket. Vi undskylder for enhver forvirring dette kan have forårsaget og værdsætter din tålmodighed som Microsoft fortsætter sin inddrivelse indsats.
Microsoft har gennemført oprydning trin, og vi ser nu fuld inddrivelse på tværs af berørte tjenester. Vi vil fortsat overvåge miljøet nøje for at sikre stabilitet, før vi officielt markerer hændelsen som løst. Vi sætter pris på din tålmodighed og forståelse under hele denne begivenhed.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
We are currently investigating this issue.
The issue has been identified and we are working on a resolution.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are aware of an issue where some customers are running into intermittent access issues in Cascade and we are currently working through a full resolution, will provide updates as we roll out the fix.
We have implemented a fix and are now monitoring for full resolution.
We are continuing to monitor for any further issues.
This incident has now been resolved.
We are currently investigating an issue where some Procontractor Cloud customers are unable to log in. We will update the status with more information as it becomes available.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we are monitoring the results/
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Turbo SMTP is currently experiencing a global outage affecting email delivery services due to a critical infrastructure issue. Customers using Turbo SMTP as their SMTP provider may encounter failures with email-dependent workflows, including AR Statements and Pay Stubs. To restore email functionality as quickly as possible, customers are advised to transition to an internal SMTP provider such as Office 365 or Google Workspace. Product-specific configuration guidance is available through support resources. We will continue to share updates as additional information becomes available.
Turbo SMTP is currently experiencing a global outage caused by a fire at their provider’s data center in Amsterdam. This infrastructure failure began at approximately 11:45 p.m. PST on May 6 (8:45 a.m. local time on May 7). Because of the nature of this outage, Vista emails sent during this window (specifically those with attachments like Pay Stubs or AR Statements) cannot be automatically recovered or resent by the system. Recommended Actions for Vista Customers: 1. Confirm if you’re affected. In Vista, open VA Site Settings and review the Email Settings tab. If your Host references Turbo SMTP, your site is likely affected. 2. To restore email functionality immediately: We recommend transitioning to an internal provider such as Microsoft 365 or Google Workspace. This is the recommended best practice for Vista to ensure better deliverability and security. - Vista 2024 R1 or later: You can update these settings yourself in VA Site Settings > Email Settings. - Vista 2023 and earlier: Please review this guide for the necessary testing steps, then contact Support to finalize the configuration. https://support.viewpoint.com/s/knowledgedetail?c__urlname=Changing-from-Turbo-SMTP-to-email-service-of-your-choice 3. Check the VA Message Archive within your application to see which communications did not send. 4. If you detect failed outbound messages please re-run the related process (i.e. PR Paystub Notify) in Vista to successfully send your messages. We will provide further updates as Turbo SMTP shares more information regarding their restoration timeline.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently aware of an issue impacting some Vista customers hosted in the Azure East US 2 region, where users may be unable to access the application. We are actively investigating and will continue to provide updates as more information becomes available.
A fix has been deployed, and access should now be restored. We will continue to monitor the situation.
This incident has been resolved.
Dear Valued Jobpac Connect Customers, We are currently aware of an issue affecting the login service for some Jobpac Connect users. Our engineering and operations teams are actively investigating the root cause to restore full service as quickly as possible. We thank you for your patience while we work on this issue. Regards, Jobpac Connect Team.
Dear Valued Jobpac Connect Users, We are pleased to inform you that we have worked closely with our partners to resolve the login issues that some users reported earlier today. All services are now back online and fully operational. Our engineering teams will continue to monitor the system closely to ensure ongoing stability and performance. We thank you for your patience while we worked through this issue. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Users, We are pleased to confirm that the login issues reported earlier yesterday by some users have been fully resolved. After working closely with our service partners, all services are back online and operating at full capacity. We sincerely appreciate your patience while we worked toward this resolution. Regards, The Jobpac Connect Team
We are currently experiencing availability issues affecting multiple applications hosted in the Azure West US 2 region. We are actively working with Microsoft to resolve the issue. Additional updates will be provided as more information becomes available.
Microsoft has notified us that this is a power-related issue impacting the Azure West US 2 region. This may affect service availability or performance for some resources. Microsoft is actively working to restore full power and service as quickly as possible. We are monitoring the situation closely and will provide updates as more information becomes available.
We are continuing to investigate this issue.
Microsoft has begun restoring power in the region, and some services may start to come back online. However, full service restoration is still in progress.
The issue has been mitigated, and all services should now be fully restored.
This incident has been resolved.
Dear Jobpac Connect Users, We are currently aware of an issue affecting users attempting to log in to Jobpac Connect using Trimble ID (TID). Users may encounter error messages or timeouts during the authentication process. Our technical teams are investigating the root cause with the global identity services team. We apologize for the inconvenience and will provide an update as soon as more information is available. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team
Dear Jobpac Connect Users, By way of an update, Our technical teams are continuing to investigate the authentication difficulties reported earlier this afternoon. We have now engaged the global Trimble ID (TID) engineering teams to assist in isolating the root cause within the identity gateway. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team
Dear Valued Jobpac Connect Users, We are pleased to confirm that the authentication issues involving Trimble ID (TID) have been resolved. In coordination with our global identity teams, a fix was implemented to address the redirect loops affecting Jobpac Connect logins. Current Status: All systems are operational. Our engineering team has moved into an active monitoring phase to ensure sustained stability and optimal performance across all regions. Regards, The Jobpac Connect Team
We are continuing to monitor for any further issues.
Dear Valued Customers, Following a period of sustained stability and successful monitoring, we are officially marking the Trimble ID (TID) login issue for Jobpac as Resolved. Our internal telemetry and user feedback confirm that the authentication gateway is performing at standard levels. We have concluded our active monitoring phase and all services are operating as expected. We thank you for your patience while we worked with our global teams and partners to restore service. Regards, The Jobpac Connect Team
Help.trimble.com is currently inaccessible. As a workaround, you can go to trimblehelp.trimble.com. We've identified the issue and are actively working to correct it. Sorry for the inconvenience.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Valued Jobpac Connect Customers, We are currently investigating a technical issue specifically affecting Excel report generation and downloads across the Jobpac Connect platform. During this time, users may encounter unexpected error messages or find that downloads fail to initiate. Our engineering and quality teams are treating this as a high-priority incident and are working urgently to identify the root cause. We apologize for the disruption to your reporting workflows and will provide a further status update as soon as possible. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, Following our investigation into the reporting errors reported yesterday, we successfully deployed a technical fix late last night. Our testing confirms that report generation and Excel downloads are now functioning as expected. We have moved into a monitoring phase to ensure sustained stability as system traffic increases this morning. We appreciate your patience while we worked to resolve this. Should you encounter any further issues, please notify our support team immediately. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, Following our successful fix and an extended period of monitoring, we have received no further reports of errors related to Excel report generation. We can now confirm that this issue is fully resolved and all reporting services are performing at optimal levels. We appreciate your patience while we worked to restore this functionality. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, We are currently investigating reports from some customers of intermittent login difficulties and increased response latency across several Jobpac APIs. Please be assured that our engineering and quality teams are treating this as a high-priority incident. We are actively working to identify the root cause and restore full system performance. We appreciate your patience as we resolve this matter. We will provide a further status update as soon as new information becomes available. Regards Jobpac Connect Team
Dear Valued Jobpac Connect Customers, We are providing a follow-up regarding the intermittent login difficulties and API latency reported earlier today. Our technical teams are continuing their deep-dive investigation into the root cause. Please be assured that resolving this remains our highest priority. We sincerely appreciate your continued patience. We will provide another update as soon as we have significant progress to report. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, We are pleased to inform you that our technical teams have successfully identified the root cause of the login difficulties and API latency reported earlier today. We are now actively working on a resolution. Thank you for your continued patience. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, We are pleased to confirm that the issues affecting login authentication and API latency have been fully resolved. All systems are now operating at standard performance levels. While service is restored, our engineering and quality teams will continue to actively monitor the environment throughout the day to ensure sustained stability and optimal responsiveness. We sincerely apologize for the disruption to your operations and thank you for your patience while we worked to resolve this matter. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, Following our successful resolution and a period of extended monitoring, we have received no further reports of login difficulties or API latency. We can now confirm that this issue is fully resolved and all systems are performing at optimal levels. Our team will continue to maintain standard oversight to ensure ongoing stability. We apologize once again for the inconvenience and thank you for your patience throughout this process. Regards, The Jobpac Connect Team
We are aware of some users being unable to view and select their expected Enterprise immediately after login. Users can resolve this by clearing their browser cache.
This incident has been resolved.