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50 Ubiquiti incidents · oktober 2020 — official updates, affected components, duration and resolution details.
The issue has been identified.
We are observing intermittent connectivity affecting some EU ISPs, impacting access to unifi.ui.com. We are closely monitoring the situation. Connectivity is expected to return to normal as regional network conditions recover.
We are continuing to monitor this issue.
This incident has been resolved.
An issue has been identified that may cause degraded performance across several UniFi services, including Teleport, the numbers list, subscription information, and general telephony in UniFi Talk. Our teams are actively investigating and will provide updates on status.ui.com. We apologize for the inconvenience and are working to restore full service as quickly as possible.
We’re seeing signs of recovery across the affected services. We will continue to provide periodic updates on status.ui.com
This incident has been resolved.
We are aware of a degraded performance for some customers and are investigating with the highest priority.
We are continuing to monitor for any further issues
This incident has been resolved.
An issue has been identified where users may be unable to make and/or receive calls to/from their UniFi Talk numbers. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
In some cases, disabling the Advanced Call Routing option and restarting the Talk application may help users.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A small number of UISP Cloud Hosting instances are offline and unable to start. The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
UISP Console users may experience issues with remote connection. The root cause has been identified and we are working on a fix.
A small percentage of UISP consoles still experience issues with remote connection.
An issue has been identified and we are implementing a fix.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
An issue has been identified where users may be unable to access their number lists and subscription data within UniFi Talk. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue has been identified, and some users may be unable to log in to account.ui.com. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
This incident has been resolved.
We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.
This incident has been resolved.
We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.
We are continuing to monitor for any further issues
This incident has been resolved.
We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.
This incident has been resolved.
UniFi Network application on a small number of Official UniFi Hosting instances is currently inaccessible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a degraded performance and are investigating with the highest priority.
This incident has been resolved.
We are continuing to investigate and will provide an update as soon as possible.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating and will provide an update as soon as possible.
We are continuing to investigate this issue.
This incident has been resolved.
We are aware of an outage and are investigating with the highest priority. We appreciate your patience and hope to get systems online as soon as possible.
Our services are once again operational and we are continuing to monitor for any lingering effects.
This incident has been resolved.
An issue has been identified where some users may be unable to connect remotely to their devices or use AmpliFi Teleport service. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
An issue has been identified where some users may be unable to connect to their consoles via Teleport VPN. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
An issue has been fixed where some users could not connect to their consoles via Teleport VPN. Please make sure to update your WifiMan mobile applications to the latest versions (iOS 0.21.2 or newer / Android 1.17.5 or newer).
UISP Cloud portal and UniFi Cloud portal functionality is severely limited due to a major outage at one of our upstream service providers. Existing cloud consoles are operational.
Upstream service is recovering and we are monitoring the results.
This incident has been resolved.
We have disabled creating new UniFi Cloud instances while we investigate an issue that prevents new instances from registering with the cloud access service.
We have re-enabled provisioning of new UniFi Cloud instances with new monitoring in place to alert us in case of problems with cloud access registration.
This incident has been resolved.