Usaepay driftsforstyrrelser

1. 8. september 2026 kl. 20.32 UTCresolved

   September 8, 2026 12: 00PM PDT Undersøgelse - Vi er i øjeblikket ved at undersøge rapporter om spørgsmål, der påvirker partier. Nogle kunder kan opleve en forsinkelse i finansieringen. Vores ingeniører er ved at undersøge og vil give yderligere opdateringer som mere information bliver tilgængelig. 8. september 2026 12: 15 PM PDT Identificeret - Vores ingeniørteam har fundet problemet og aktivt arbejder på at afbøde problemet. 8. september 2026 12: 55PM PDT Overvågning - Der er gennemført et fix for at afhjælpe de nylige forsinkelser i behandlingen. Vi overvåger systemet for at sikre fortsat stabilitet. September 8, 2026 1: 32PM PDT Resolved - De spørgsmål, der påvirker batch behandling er blevet løst. Disse tjenester er operationelle og stabile.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. september 2026 kl. 20.29 UTCresolved

   September 8, 2026 12: 00PM PDT Undersøgelse - Vi er i øjeblikket ved at undersøge rapporter om spørgsmål, der påvirker Ach behandling. Nogle kunder kan opleve en time- out eller fejl. Vores ingeniører er ved at undersøge og vil give yderligere opdateringer som mere information bliver tilgængelig. 8. september 2026 12: 15 PM PDT Identificeret - Vores ingeniørteam har fundet problemet og aktivt arbejder på at afbøde problemet. 8. september 2026 12: 55PM PDT Overvågning - Der er gennemført et fix for at afhjælpe de nylige forsinkelser i behandlingen. Vi overvåger systemet for at sikre fortsat stabilitet. September 8, 2026 1: 29PM PDT Resolved - Problemerne vedrørende ACH-behandling er løst. De berørte tjenester er operationelle og stabile.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. september 2026 kl. 18.30 UTCresolved

   September 2, 2026 6: 56AM PDT Identificeret - Vi har identificeret forbindelsesproblemer og arbejder i øjeblikket med en opstrømsleverandør. Prøv venligst igen alle mislykkede transaktioner. September 2, 2026 7: 34AM PDT Identificeret - Vi sætter pris på din tålmodighed, da vi fortsætter med at arbejde med en opstrømsleverandør om dette spørgsmål. September 2, 2026 8: 32AM PDT Identificeret - Dette er stadig et vedvarende problem med en opstrømsleverandør. Vi vil fortsat holde dig opdateret, når vi modtager oplysninger. Tak for din tålmodighed. September 2, 2026 9: 24AM PDT Overvågning - Vores opstrømsleverandør har identificeret problemet og arbejder på løsning. Vi har mindsket trafikken for at stabilisere spørgsmålet og overvåger stabiliteten. September 2, 2026 11: 30AM PDT Resolved - Vi har været stabile og ser ikke længere problemer. Opløst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 26. august 2026 kl. 02.00 UTCupdate

   August 24, 2026 1: 23PM PDT Planlagt - Vi vil udføre planlagte data center routing vedligeholdelse. Ingen serviceafbrydelse eller nedetid forventes under dette vedligeholdelsesvindue. Hvis du støder på nogen fejl i løbet af denne tid, bedes du prøve din tidligere handling. 25. august 2026 7: 00PM PDT Aktiv - Planlagt vedligeholdelse starter.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. august 2026 kl. 03.14 UTCresolved

   August 22, 2026 6: 38PM PDT Undersøgelse - Vi undersøger i øjeblikket et potentielt problem, der påvirker en tredjeparts udbyder. Dette kan påvirke nogle tjenester. Vores team arbejder på at bekræfte og vurdere virkningen. August 22, 2026 7: 10 PM PDT Overvågning - opstrømsproblemet synes at være løst. Vi overvåger ydeevnen for at sikre, at tjenesterne forbliver stabile. August 22, 2026 8: 14PM PDT Resolved - Alle tjenester fungerer nu normalt.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. juli 2026 kl. 17.19 UTCresolved

   19 juli 2026 9: 53AM PDT Identificeret - Vi er ved at undersøge et problem påvirker transaktion behandling ydeevne. Handlere kan se en fejlmeddelelse: "Fejl (Kan ikke forbinde til processor)" Prøv alle fejlslagne transaktioner igen. 19 juli 2026 10: 04AM PDT Overvågning - Vores ingeniørhold har identificeret og løst problemet relateret til en opstrømsleverandør. Vi fortsætter med at overvåge tjenesten for at sikre stabilitet og holde øje med yderligere spørgsmål. 19. juli 2026 10: 19AM PDT Opløst - Vi har ikke observeret nogen yderligere fejl siden vores tidligere opdatering.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. juli 2026 kl. 13.30 UTCresolved

   July 8, 2026 4:00AM PDT Investigating - We are investigating an issue regarding the customer database. Merchants may experience the search not loading or being able to navigate to other pages of the customer database. Our staging URL (https://www-stage.usaepay.com) should be used for the time being. Our gateway remains operational at this time. July 8, 2026 4:30AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. July 8, 2026 5:00AM PDT Monitoring - The customer database has been stable after our engineers resolved the issue. We will continue to monitor for further errors. July 8, 2026 6:30AM PDT Resolved - We have observed no further issues. Resolved.

1. 9. juni 2026 kl. 20.37 UTCresolved

   June 9, 2026 11:23AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions. June 9, 2026 1:14PM PDT Identified - We are actively working with our partners to resolve the issue and will share updates as recovery progresses. June 9, 2026 1:37PM PDT Resolved - We have been seeing platform stability from Tsys and will continue to monitor. The issue is now resolved.

1. 5. juni 2026 kl. 19.32 UTCresolved

   June 4, 2026 3:00PM PDT Investigating - We are investigating an issue with our batch closure system. Our gateway remains operational at this time. June 5, 2026 9:00AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. June 5, 2026 10:10AM PDT Monitoring - Batch closure has been stable after our engineers resolved the issue. We will continue to monitor for further errors. June 5, 2026 12:32PM PDT Resolved - We have observed no further issues. Resolved.

1. 28. maj 2026 kl. 21.00 UTCresolved

   May 28, 2026 1:07PM PDT Investigating - We are aware of an issue impacting processing on sandbox. Our Site Reliability Engineers are currently investigating the issue. This is only contained to sandbox and production systems are unaffected and remain operational. May 28, 2026 1:29PM PDT Monitoring - Our Site Reliability Engineers have identified and resolved the issue. Currently we are monitoring for anything further. We appreciate your patience while our team looked into this. May 28, 2026 2:00PM PDT Resolved - Resolved

1. 13. maj 2026 kl. 19.20 UTCresolved

   May 13, 2026 11:47AM PDT Investigating - We are currently investigating a potential issue affecting a third-party provider. This may be impacting some services. Our team is working to confirm and assess impact. May 13, 2026 11:59AM PDT Monitoring - The upstream issue appears to be resolved. We are monitoring performance to ensure services remain stable. May 13, 2026 12:20PM PDT Resolved - All services are now operating normally.

1. 6. maj 2026 kl. 16.13 UTCresolved

   April 30, 2026 11:27AM PDT Identified - We are aware of an issue causing some transactions to remain in a pending state, whilst batches close and are actively working to resolve it. If you encounter this issue, please contact our support team for assistance. We appreciate your patience. May 6, 2026 9:13AM PDT Resolved - This has now been resolved.

1. 30. april 2026 kl. 11.56 UTCresolved

   April 28, 2026 2:00PM PDT Investigating - We are currently investigating issues with the Rest API requests. April 29, 2026 12:00PM PDT Identified - We have identified the cause and are working promptly on restoring services. April 29, 2026 4:32PM PDT Monitoring - We have pushed a fix and are currently monitoring for any further errors. We’ll provide another update once we’ve confirmed the issue is fully resolved. April 29, 2026 11:58PM PDT Monitoring - We’ve implemented a fix and are continuing to monitor the system closely. We’ll share another update once we’ve confirmed everything is fully resolved. April 30, 2026 4:56AM PDT Resolved - This is now resolved.

1. 22. april 2026 kl. 03.01 UTCresolved

   April 21, 2026 10:35AM PDT Scheduled - We will be performing maintenance in our data centers to improve performance and reliability. We do not expect any impact to transaction processing or downtime. April 21, 2026 7:07PM PDT Active - Our engineers are starting maintenance April 21, 2026 8:01PM PDT Completed - The Scheduled Maintenance is now concluded.

1. 27. marts 2026 kl. 19.00 UTCresolved

   March 25, 2026 12:08PM PDT Investigating - We're actively investigating reports of issues viewing batches, accessing accounts, and performing certain operations on the gateway. Our engineering team is actively investigating and working toward a resolution. March 25, 2026 1:39PM PDT Identified - Our engineers have identified the issue and are actively working to mitigate it. We appreciate your patience as we work toward a resolution. March 27, 2026 10:00AM PDT Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. March 27, 2026 12:00PM PDT Resolved - No further issues observed. Gateway is fully operational.

1. 24. marts 2026 kl. 19.06 UTCresolved

   March 24, 2026 9:28AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “unable to process transaction.” Please retry any failed transactions. March 24, 2026 10:07AM PDT Identified - Our engineers have identified the issue and are working promptly on a fix. We thank you for your patience. March 24, 2026 11:13AM PDT Monitoring - Merchant processing has been stable. We will continue to monitor the platform for further errors. March 24, 2026 12:06PM PDT Resolved - Resolved

1. 17. februar 2026 kl. 02.58 UTCresolved

   February 16, 2026 1:54PM PST Investigating - We are investigating an issue related to the developer.usaepay.com service being unavailable. Merchants/partners will not be able to log in to manage developer resources including Payment Engine terminals. February 16, 2026 1:58PM PST Identified - Our engineers have identified the cause and are working promptly on restoring services. February 16, 2026 2:40PM PST Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. February 16, 2026 6:58PM PST Resolved - This is now resolved.