Vertex driftsforstyrrelser

1. 3. september 2026 kl. 12.46 UTCinvestigating

   Vores overvågningsprocesser viser, at nogle kunder oplever et problem med ECW Portal. Vortex 's produktionsstøttehold undersøger aktivt problemet. Vi vil dele yderligere oplysninger på statussiden, så snart den er tilgængelig. Hvis du har spørgsmål, bedes du indsende en billet via Vertex Community.

2. 3. september 2026 kl. 13.09 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 28. august 2026 kl. 00.41 UTCinvestigating

   Vertex har identificeret en driftsforstyrrelse for momsoverensstemmelsesløsningen. Vi arbejder på at løse afbrydelsen så hurtigt som muligt. Hvis De har spørgsmål, bedes De forelægge sagen for Vertex-fællesskabet.

2. 28. august 2026 kl. 01.00 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 28. august 2026 kl. 01.08 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. august 2026 kl. 17.18 UTCinvestigating

   Vertex har identificeret en feature nedbrydning i Certificate Center, der resulterer i bulk uploads ikke behandling. Vortex 's hændelsesrespons team arbejder på en opløsning og vil levere opdateringer her. Hvis du har spørgsmål, bedes du indsende en sag i Vertex-fællesskabet.

2. 27. august 2026 kl. 17.50 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 27. august 2026 kl. 18.01 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 18. august 2026 kl. 14.39 UTCidentified

   Vores overvågningsprocesser indikerer, at SmartCat-kunder oplever et problem, der resulterer i en funktionsforringelse for REVEIWS-siden. Vi er aktivt ved at undersøge og fejlfinding problemet. Vi vil give en opdatering så hurtigt som muligt. Tak for din tålmodighed. Hvis du har spørgsmål, bedes du indsende en supportbillet via Vertex Community.

2. 18. august 2026 kl. 15.28 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 10. august 2026 kl. 13.21 UTCinvestigating

   Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for Charts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

2. 10. august 2026 kl. 13.22 UTCinvestigating

   We are continuing to investigate this issue.

3. 10. august 2026 kl. 13.45 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10. august 2026 kl. 15.37 UTCresolved

   This incident has been resolved.

1. 5. august 2026 kl. 17.56 UTCinvestigating

   Our monitoring processes indicates some customers are experiencing a functional degradation creating new credentials that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

2. 5. august 2026 kl. 18.01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5. august 2026 kl. 18.02 UTCresolved

   This incident has been resolved.

1. 29. juli 2026 kl. 17.53 UTCinvestigating

   Vores overvågningsprocesser indikerer, at nogle kunder oplever funktionsforringelse, som kan resultere i serviceafbrydelse inden for Vertex On- Demand-miljøet. Vi er aktivt ved at undersøge og fejlfinding problemet. Vi vil give en opdatering så hurtigt som muligt. Tak for din tålmodighed. Hvis du har spørgsmål, bedes du indsende en supportbillet via Vertex Community.

2. 29. juli 2026 kl. 18.29 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 29. juli 2026 kl. 18.42 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 29. juli 2026 kl. 18.58 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juli 2026 kl. 11.49 UTCresolved

   Vi havde et problem med auth0 retrievals, som har påvirket en række Vertex produkter og tjenester. Det er siden blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. juli 2026 kl. 20.25 UTCinvestigating

   Vores overvågningsprocesser indikerer, at nogle kunder oplever nedbrydning med Certificate Center sync funktionalitet. Vortex 's produktionsstøttehold undersøger aktivt problemet. Vi vil dele yderligere oplysninger på statussiden, så snart den er tilgængelig. Hvis du har spørgsmål, bedes du indsende en billet via Vertex Community.

2. 14. juli 2026 kl. 21.31 UTCresolved

   Vi har løst spørgsmålet om Vertex Certificate Center. Alle Certificate Center tjenester er blevet fuldt restaureret til forventede niveauer af ydeevne. Vi vil fortsat overvåge situationen for at sikre, at alle tjenester og funktioner fortsat fungerer som forventet. Vi opfordrer dig til at validere dine data som en del af din normale proces. Hvis du har spørgsmål, bedes du indsende en supportbillet via Vertex Community.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juni 2026 kl. 03.18 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Microsoft TCS Connector environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

2. 17. juni 2026 kl. 03.39 UTCresolved

   This incident has been resolved.

1. 1. juni 2026 kl. 21.43 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

2. 1. juni 2026 kl. 22.15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1. juni 2026 kl. 22.20 UTCresolved

   This incident has been resolved.

1. 10. maj 2026 kl. 10.00 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

2. 10. maj 2026 kl. 10.50 UTCinvestigating

   We are continuing to investigate this issue.

3. 10. maj 2026 kl. 11.03 UTCresolved

   This incident has been resolved.

1. 24. april 2026 kl. 09.38 UTCinvestigating

   Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

2. 24. april 2026 kl. 10.39 UTCresolved

   This incident has been resolved.

1. 22. april 2026 kl. 19.01 UTCidentified

   We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services

2. 22. april 2026 kl. 19.12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22. april 2026 kl. 19.20 UTCresolved

   This incident has been resolved.

1. 3. april 2026 kl. 20.53 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

2. 8. maj 2026 kl. 15.14 UTCresolved

   This incident has been resolved.

1. 1. april 2026 kl. 18.29 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

2. 1. april 2026 kl. 19.36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1. april 2026 kl. 21.54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. april 2026 kl. 22.19 UTCresolved

   This incident has been resolved.

1. 1. april 2026 kl. 15.08 UTCidentified

   Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

2. 1. april 2026 kl. 15.40 UTCidentified

   We are continuing to work on a fix for this issue.

3. 1. april 2026 kl. 16.31 UTCresolved

   This incident has been resolved.

1. 4. marts 2026 kl. 19.59 UTCinvestigating

   Our monitoring processes indicate that some customers are experiencing delay with the Certificate Center bulk upload functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

2. 4. marts 2026 kl. 22.45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4. marts 2026 kl. 23.14 UTCmonitoring

   Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers.  If you have any questions, please submit a support ticket via the Vertex Community.

4. 4. marts 2026 kl. 23.22 UTCresolved

   We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.

1. 13. februar 2026 kl. 17.31 UTCinvestigating

   Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

2. 13. februar 2026 kl. 17.35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13. februar 2026 kl. 18.09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13. februar 2026 kl. 18.49 UTCresolved

   This incident has been resolved.

1. 20. januar 2026 kl. 19.13 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

2. 20. januar 2026 kl. 19.38 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20. januar 2026 kl. 19.46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20. januar 2026 kl. 20.06 UTCresolved

   This incident has been resolved.