Vetspire driftsforstyrrelser

1. 19. august 2026 kl. 14.12 UTCinvestigating

   Vi er i øjeblikket ved at undersøge et problem med IDEXX WebPACS integration, bestilling billeddannelse via integrationen nu uventet kræver en specifik test, der skal vælges eller indtastes, før du går videre. Vores ingeniørteam undersøger aktivt årsagen til at genoprette standard funktionalitet. Vi vil give opdateringer, så snart mere information bliver tilgængelig.

2. 19. august 2026 kl. 16.26 UTCmonitoring

   Vi har udgivet en rettelse til dette problem og fortsætter med nøje at overvåge udførelsen af Vetspire funktioner.

3. 19. august 2026 kl. 18.55 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. juli 2026 kl. 20.31 UTCinvestigating

   Vi undersøger rapporter om begrænset eller utilgængelig adgang til Boarding Module Vi vil opdatere denne side, når vi identificerer den fulde indvirkning af dette spørgsmål.

2. 30. juli 2026 kl. 11.21 UTCidentified

   Vi har identificeret årsagen til dette spørgsmål og arbejder på at gennemføre et fix.

3. 31. juli 2026 kl. 14.28 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 31. juli 2026 kl. 17.24 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juli 2026 kl. 18.15 UTCinvestigating

   Vi er i øjeblikket ved at undersøge rapporter om problemer adgang book.your.vet online booking link. Vores team undersøger aktivt spørgsmålet

2. 24. juli 2026 kl. 20.23 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 24. juli 2026 kl. 21.40 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne. Booking site er vendt tilbage til normale operationer.

4. 25. juli 2026 kl. 01.09 UTCresolved

   Dette spørgsmål er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juli 2026 kl. 20.08 UTCinvestigating

   Friske værker oplever i øjeblikket en afbrydelse, der påvirker chatfunktionen, der påvirker flere PIMS, herunder Vetspire.

2. 20. juli 2026 kl. 13.36 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. juli 2026 kl. 16.20 UTCinvestigating

   Vi undersøger rapporter om manglende dropdown felter inden for Indtag sektion af nogle møder

2. 17. juli 2026 kl. 13.50 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 21. juli 2026 kl. 13.04 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. juli 2026 kl. 20.02 UTCinvestigating

   I øjeblikket Undersøger: Fejlmeddelelse vises, når du tager en kontant betaling, når "afrunding på kontantfakturaer" er aktiveret.

2. 16. juli 2026 kl. 11.04 UTCidentified

   Vi har identificeret årsagen til dette spørgsmål og arbejder på at gennemføre et fix.

3. 17. juli 2026 kl. 16.30 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. juni 2026 kl. 14.39 UTCinvestigating

   Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.

2. 16. juni 2026 kl. 12.01 UTCresolved

   This incident has been resolved.

1. 10. juni 2026 kl. 17.46 UTCinvestigating

   We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)

2. 12. juni 2026 kl. 16.55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12. juni 2026 kl. 17.22 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16. juni 2026 kl. 14.04 UTCresolved

   This incident has been resolved.

1. 9. juni 2026 kl. 19.15 UTCinvestigating

   We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

2. 9. juni 2026 kl. 22.13 UTCidentified

   We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.

3. 11. juni 2026 kl. 11.10 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 12. juni 2026 kl. 17.21 UTCresolved

   This incident has been resolved.

1. 8. juni 2026 kl. 14.50 UTCinvestigating

   We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.

2. 10. juni 2026 kl. 20.22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11. juni 2026 kl. 11.07 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 11. juni 2026 kl. 12.02 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

5. 11. juni 2026 kl. 14.07 UTCresolved

   This incident has been resolved.

1. 8. juni 2026 kl. 13.20 UTCinvestigating

   We are investigating reports of required providers when scheduling in the Daycare column.

2. 8. juni 2026 kl. 18.45 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 9. juni 2026 kl. 11.45 UTCresolved

   This incident has been resolved.

1. 3. juni 2026 kl. 13.32 UTCinvestigating

   We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.

2. 3. juni 2026 kl. 21.38 UTCresolved

   A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.

1. 1. juni 2026 kl. 20.28 UTCidentified

   Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.

2. 2. juni 2026 kl. 15.23 UTCmonitoring

   A fix has been implemented, and performance has returned to normal.

3. 2. juni 2026 kl. 15.37 UTCresolved

   This incident has been resolved.

1. 26. maj 2026 kl. 14.22 UTCmonitoring

   We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.

2. 27. maj 2026 kl. 11.41 UTCmonitoring

   We are continuing to monitor the system to ensure stability.

3. 27. maj 2026 kl. 13.01 UTCresolved

   This incident has been resolved; however, we will continue to monitor the system to ensure stability.

1. 20. maj 2026 kl. 18.04 UTCinvestigating

   We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

2. 21. maj 2026 kl. 11.06 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 22. maj 2026 kl. 13.40 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor.

4. 26. maj 2026 kl. 14.07 UTCresolved

   This incident has been resolved.

1. 20. maj 2026 kl. 15.35 UTCinvestigating

   We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

2. 20. maj 2026 kl. 15.36 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 20. maj 2026 kl. 15.36 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

4. 20. maj 2026 kl. 15.41 UTCresolved

   This incident has been resolved.

1. 6. maj 2026 kl. 12.17 UTCinvestigating

   We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

2. 7. maj 2026 kl. 11.26 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 7. maj 2026 kl. 11.27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 8. maj 2026 kl. 11.20 UTCidentified

   A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.

5. 11. maj 2026 kl. 11.06 UTCresolved

   This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.

1. 4. maj 2026 kl. 15.08 UTCmonitoring

   We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.

2. 4. maj 2026 kl. 15.47 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 4. maj 2026 kl. 16.20 UTCresolved

   This incident has been resolved.

1. 7. april 2026 kl. 14.19 UTCinvestigating

   We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

2. 7. april 2026 kl. 14.45 UTCinvestigating

   We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

3. 7. april 2026 kl. 14.55 UTCinvestigating

   We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

4. 7. april 2026 kl. 15.08 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

5. 7. april 2026 kl. 15.57 UTCresolved

   This incident has been resolved.

1. 30. marts 2026 kl. 19.07 UTCinvestigating

   We are investigating reports of limited or unavailable access to Vetspire .

2. 30. marts 2026 kl. 19.26 UTCmonitoring

   We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.

3. 30. marts 2026 kl. 20.54 UTCinvestigating

   We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.

4. 30. marts 2026 kl. 21.57 UTCinvestigating

   We are continuing to investigate this issue.

5. 30. marts 2026 kl. 23.04 UTCinvestigating

   Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available

6. 30. marts 2026 kl. 23.59 UTCinvestigating

   We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.

7. 31. marts 2026 kl. 01.05 UTCidentified

   Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.

8. 31. marts 2026 kl. 01.57 UTCidentified

   Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.

9. 31. marts 2026 kl. 13.11 UTCmonitoring

   The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.

10. 31. marts 2026 kl. 14.14 UTCmonitoring

    The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.

11. 31. marts 2026 kl. 15.10 UTCmonitoring

    We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.

12. 31. marts 2026 kl. 16.23 UTCmonitoring

    We are continuing to closely monitor the platform. We will provide further updates throughout the day.

13. 31. marts 2026 kl. 17.53 UTCresolved

    This incident has been resolved.