Større sikkerhedssårbarhed
- investigating
Kære kunde. Som du måske har set i nyhederne, er en stor sikkerhed sårbarhed blevet opdaget, der påvirker en stor del af hjemmesider og online-tjenester over hele verden, herunder vores. Jeres datasikkerhed er vores højeste prioritet. Ligesom mange andre virksomheder og organisationer, herunder flere hollandske offentlige tjenester, har vi midlertidigt sat vores service på pause som en forholdsregel, mens vi anvender de nødvendige sikkerhedsrettelser. Vi vil gerne forsikre dig om, at Virtuagym software og tjenester ikke er blevet kompromitteret, og heller ikke dine medlemmers data. Denne pause er rent forebyggende. Hvad dette betyder for dig: Mens tjenesten er offline, vil du og dine medlemmer ikke være i stand til at logge ind, bestille klasser eller bruge app 'en. Vi anbefaler: At lade dine medlemmer vide om den midlertidige afbrydelse. Planlægning af et manuelt alternativ til check-ins og bookinger, hvis det er nødvendigt Vi ved, hvor vigtig vores platform er for din virksomhed, og at få den op at køre igen er vores højeste prioritet. Vi vil kun genstarte tjenesten, når disse sikkerhedsrettelser er på plads, og vi er sikre på, at dine data er beskyttet. Du kan følge de seneste opdateringer her. Vi vil også e-maile dig igen, så snart tjenesten er tilgængelig.
- investigating
Vi fortsætter med at undersøge dette spørgsmål.
- identified
Den globale PHP udvikling team har udgivet en officiel patch for sårbarhed, der førte os, og mange andre virksomheder, til at tage vores system offline som en forholdsregel. PHP er det udbredte programmeringssprog, som vores platform primært bygger på. Virtuagym systemet og dine data er ikke blevet kompromitteret. Vores ingeniører undersøger patch og hvordan man anvender det på vores platform. Vi er stadig forpligtet til at bringe tjenesten tilbage så hurtigt som muligt, og vi vil kun gøre det, når vi er sikre på, at sårbarheden er blevet helt løst.
- identified
Our team is making good progress on the updates for the PHP vulnerabilities. These are the vulnerabilities that led us, like many other companies, to pause our service as a precaution. We’re now in the first phase of testing, making sure the updates can be applied without significantly affecting the service. Virtuagym and your data have not been compromised. We’ll post another update here as soon as testing is complete.
- identified
Testing of the security updates has gone well. Based on where we are now, we expect the full service to be back online between: 22:00 – 22:30 CEST (Amsterdam) 21:00 – 21:30 BST (London) 16:00 – 16:30 EDT (New York) 07:00 – 07:30 AEDT (Sydney/Melbourne), Thursday 22 October 09:00 – 09:30 NZDT (Auckland), Thursday 22 October We’re running a final round of tests now. These will confirm whether we can go ahead and bring the service back.
- identified
During our final round of testing, we found an issue that we want to resolve before bringing the service back online. This means we need a little more time for additional testing, and the service won’t be back within the time window we shared earlier. The issue is not a new security risk. Our system and your data have not been compromised. We just want to be sure everything works as it should once we go live. Our team remains fully focused on patching the vulnerabilities and restoring the service as soon as possible. We’ll keep you informed on our progress here. We’re sorry for the inconvenience and thank you for your patience.
- identified
Additional testing is complete, and we expect the service to be back online within the next 10 to 25 minutes: 00:10 – 00:25 CEST (Amsterdam), Thursday 22 October 23:10 – 23:25 BST (London), Wednesday 21 October 18:10 – 18:25 EDT (New York), Wednesday 21 October 09:10 – 09:25 AEDT (Sydney/Melbourne), Thursday 22 October 11:10 – 11:25 NZDT (Auckland), Thursday 22 October We’ll post another update here as soon as the service is fully available.
- identified
Good news: Virtuagym is back online and most services are available again. During the interruption, our team implemented the necessary patches for the PHP vulnerabilities that have affected websites and online services worldwide. These are the vulnerabilities that led us, like many other companies, to pause our service as a precaution. Our system and your data have not been compromised. You and your members don’t need to take any further action. A few features will stay offline a little longer: Booking through the new schedule widgets, and bookings made by external systems directly in the new schedule. Booking classes through the Virtuagym apps works as normal. The Goals feature is temporarily unavailable. External integrations with the Lead module, such as lead forms on your website, are temporarily unavailable. Our team is actively working on resolving these remaining issues and will restore each service individually as soon as the necessary security updates have been completed. Everything else, including check-in, automated payment runs, the webshop, and class booking and cancellations, works as normal. We’ll continue to monitor service performance closely and post updates here on our status page as each feature comes back. Thank you for your patience and understanding. Best regards, The Virtuagym team
- identified
The Lead module and the new schedule are fully operational again. This includes: Lead forms and other external integrations with the Lead module Booking through the new schedule widgets, and bookings made by external systems in the new schedule We don’t expect any further limitations on these services. The Goals feature is still temporarily unavailable. We’ll post an update here as soon as it’s back. Once more we want to thank you for your patience.
- resolved
The Virtuagym platform is now fully operational. The Goals feature is live again, and this was the last service still affected by the pause. To confirm once more: the Virtuagym system and your data have not been compromised. Like many other companies worldwide, we paused our service purely as a precaution, while we applied the security patches for the PHP vulnerabilities. You and your members don’t need to take any action. We’re closing this incident. We’ll keep monitoring the platform closely and will post here if anything changes. Once again, thank you for your patience and understanding.
Automatisk oversat fra den officielle hændelsesopdatering.