Vonage driftsforstyrrelser

1. 4. september 2026 kl. 09.21 UTCinvestigating

   Vi er opmærksomme på spørgsmål, der kan påvirke e-mails til 2FA-verifikation i EMEA-regionen. Vi arbejder på at løse problemet så hurtigt som muligt. Vi vil give yderligere opdateringer inden for 1 time. Tak for Deres tålmodighed og forståelse. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

2. 4. september 2026 kl. 11.03 UTCidentified

   Vi identificerede problemet og anvendte indledende afbødende foranstaltninger. Vi fortsætter med at arbejde på at løse det problem, der kan være relateret til 2FA e-mail-problemer. Vi vil fortsætte med at levere yderligere opdateringer her inden for 2 timer. Tak for Deres tålmodighed og forståelse. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

3. 4. september 2026 kl. 12.31 UTCidentified

   Vi fortsætter med at arbejde på at løse det problem, der kan påvirke 2FA verifikationse-mails i EMEA 's og NAM' s regioner. Vi fortsætter med at levere yderligere opdateringer her inden for 6 timer. Tak for Deres tålmodighed og forståelse. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

4. 4. september 2026 kl. 13.52 UTCmonitoring

   Vonage tjenester fortsætter med at vise tegn på inddrivelse efter dagens afbrydelse i 2FA kontrol e-mails. Vi fortsætter med at levere yderligere opdateringer her inden for 6 timer og når fuld service er genoprettet. Tak for Deres tålmodighed og forståelse, når vi arbejder på at genoprette tjenesterne så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

5. 4. september 2026 kl. 14.25 UTCresolved

   Vonage tjenester er blevet fuldt restaureret efter dagens service afbrydelse, som begyndte på 2026-09- 04 08: 01 UTC. Fuld opløsning er blevet bekræftet effektiv 2026-09- 04 13: 37 UTC. Påvirkede kunder vil modtage en formel RFO. Tak for din tålmodighed og forståelse, da vi arbejdede for at genoprette tjenester så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

Automatisk oversat fra den officielle hændelsesopdatering.

1. 4. september 2026 kl. 08.26 UTCinvestigating

   Vi er opmærksomme på problemer, der kan påvirke dine historiske analyser: Planlagte leverancer, historiske analysedashboards og Stats API-forespørgsler i EMEA-regionen. Vi arbejder på at løse problemet så hurtigt som muligt. Vi vil give yderligere opdateringer inden for 1 time. Tak for Deres tålmodighed og forståelse. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

2. 4. september 2026 kl. 09.25 UTCmonitoring

   Vonage tjenester fortsætter med at vise tegn på opsving efter dagens afbrydelse i Historiske Analytics og Stats API. Vi fortsætter med at levere yderligere opdateringer her inden for 6 timer og når fuld service er genoprettet. Tak for Deres tålmodighed og forståelse, når vi arbejder på at genoprette tjenesterne så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

3. 4. september 2026 kl. 10.17 UTCresolved

   Vonage tjenester er blevet fuldt restaureret efter dagens service afbrydelse, der begyndte på 2026-09- 04 07: 07 UTC. Fuld opløsning er blevet bekræftet effektiv fra 2026-09- 04 10: 14 UTC. Tak for din tålmodighed og forståelse, da vi arbejdede for at genoprette tjenester så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. august 2026 kl. 09.23 UTCinvestigating

   Vi er klar over spørgsmål, der kan påvirke dine WebRTC opkald. Vi arbejder på at løse problemet så hurtigt som muligt. Vi leverer yderligere opdateringer inden for 30 minutter. Tak for Deres tålmodighed og forståelse. Hvis du har spørgsmål, tak

2. 20. august 2026 kl. 09.31 UTCidentified

   Vi har identificeret det problem, der kan påvirke dine WebRTC opkald, og vi har anvendt indledende lempelser. Vonage tjenester fortsætter med at vise tegn på inddrivelse efter dagens afbrydelse i Vi vil fortsætte med at levere yderligere opdateringer her inden for 30 minutter og når fuld service er genoprettet. Tak for Deres tålmodighed og forståelse, når vi arbejder på at genoprette tjenesterne så hurtigt som muligt.

3. 20. august 2026 kl. 10.11 UTCmonitoring

   Vonage tjenester fortsætter med at vise tegn på inddrivelse efter dagens afbrydelse i WebRTC opkald. Vi fortsætter med at levere yderligere opdateringer og når fuld service er genoprettet. Tak for Deres tålmodighed og forståelse, når vi arbejder på at genoprette tjenesterne så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte [https: / / www.vonage.com / support /]

4. 20. august 2026 kl. 10.49 UTCresolved

   Vonage tjenester er blevet fuldt restaureret efter dagens service afbrydelse, der begyndte på 2026- 08- 20 08: 14 UTC. Fuld opløsning er blevet bekræftet effektiv 2026- 08- 20 08: 49 UTC. Påvirkede kunder vil modtage en formel RFO. Tak for din tålmodighed og forståelse, da vi arbejdede for at genoprette tjenester så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte [https: / / www.vonage.com / support /]

Automatisk oversat fra den officielle hændelsesopdatering.

1. 11. august 2026 kl. 00.26 UTCinvestigating

   We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

2. 11. august 2026 kl. 00.27 UTCinvestigating

   We are continuing to investigate this issue.

3. 11. august 2026 kl. 01.26 UTCinvestigating

   We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. 11. august 2026 kl. 03.29 UTCinvestigating

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

5. 11. august 2026 kl. 03.45 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. 11. august 2026 kl. 03.47 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 11. august 2026 kl. 08.06 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 7. august 2026 kl. 09.21 UTCinvestigating

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 7. august 2026 kl. 09.53 UTCinvestigating

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 7. august 2026 kl. 10.54 UTCinvestigating

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 7. august 2026 kl. 11.19 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 7. august 2026 kl. 12.40 UTCresolved

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 4. august 2026 kl. 12.36 UTCinvestigating

   We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 4. august 2026 kl. 13.05 UTCresolved

   We have a confirmation that the issue with Historical Analytics is now resolved.

1. 29. juli 2026 kl. 14.01 UTCinvestigating

   Vi er klar over spørgsmål, der kan påvirke tale interaktioner, hvor Virtual Assistant bruges, hvilket resulterer i Virtual Assistant input ikke længere bliver fanget. Vi arbejder på at løse problemet så hurtigt som muligt. Vi vil give yderligere opdateringer inden for 1 time. Tak for Deres tålmodighed og forståelse. http: / / www.vonage.com / support /

2. 29. juli 2026 kl. 14.15 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 29. juli 2026 kl. 14.28 UTCmonitoring

   Vonage tjenester fortsætter med at vise tegn på inddrivelse efter dagens afbrydelse i AI Studio Virtual Assistant. Vi fortsætter med at levere yderligere opdateringer her inden for 12 timer, og når fuld service er genoprettet. Tak for Deres tålmodighed og forståelse, når vi arbejder på at genoprette tjenesterne så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

4. 29. juli 2026 kl. 20.49 UTCresolved

   Vonage tjenester er blevet fuldt restaureret efter dagens service udfald, som begyndte på 2026- 07- 29 13: 40 UTC. Fuld opløsning er bekræftet effektiv 2026-07- 29 14: 09 UTC. Du vil modtage en formel RFO. Tak for din tålmodighed og forståelse, da vi arbejdede for at genoprette tjenester så hurtigt som muligt.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juli 2026 kl. 09.53 UTCinvestigating

   Vi er klar over spørgsmål, der kan påvirke nogle indgående opkald, hvor Virtual Assistant bruges, hvilket resulterer i Virtual Assistant output ikke længere bliver fanget. Vi arbejder på at løse problemet så hurtigt som muligt. Vi vil give yderligere opdateringer inden for 1 time. Tak for Deres tålmodighed og forståelse. http: / / www.vonage.com / support /

2. 24. juli 2026 kl. 11.17 UTCmonitoring

   Vonage tjenester fortsætter med at vise tegn på opsving efter dagens afbrydelse i Virtual Assistant. Vi fortsætter med at levere yderligere opdateringer her inden for 4 timer, og når fuld service er genoprettet. Tak for Deres tålmodighed og forståelse, når vi arbejder på at genoprette tjenesterne så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

3. 24. juli 2026 kl. 15.11 UTCresolved

   Vonage tjenester er blevet fuldt restaureret efter dagens service afbrydelse, der begyndte på 2026- 07- 24 08: 06 UTC. Fuld opløsning er blevet bekræftet effektiv 2026- 07- 24 09: 17 UTC. Påvirkede kunder vil modtage en formel RFO. Tak for din tålmodighed og forståelse, da vi arbejdede for at genoprette tjenester så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. juli 2026 kl. 11.49 UTCinvestigating

   Vi er opmærksomme på spørgsmål, som kan påvirke nogle af dine opkald, der er rettet over grænsekontrollører fra GTT-sessionen (SBC 'er) i EMEA-regionen på grund af en tredjeparts afbrydelse. Vi arbejder på at løse problemet så hurtigt som muligt. Vi vil give yderligere opdateringer inden for 1 time. Tak for Deres tålmodighed og forståelse. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

2. 23. juli 2026 kl. 13.02 UTCidentified

   Efter en afbrydelse rapporteret af GTT overvåger vi virkningen på nogle Vonage tjenester, som kan have påvirket dine opkald i EMEA-regionen. Vi arbejder tæt sammen med GTT, da de arbejder på at løse problemet. Vi fortsætter med at levere yderligere opdateringer inden for 6 timer. Tak for Deres tålmodighed og forståelse. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

3. 23. juli 2026 kl. 16.58 UTCmonitoring

   Tak for din tålmodighed efter GTT rapporterede afbrydelse tidligere i dag, som kan have påvirket dine opkald går gennem GTT-tjenester. GTT har identificeret problemet og anvendt indledende lempelser, og fortsætter med at rapportere tidlige tegn på inddrivelse på tværs af berørte tjenester. Vi er stadig forlovet med dem, efterhånden som helbredelsen fortsætter. Vi vil levere yderligere opdateringer inden for 24 timer og når fuld service er genoprettet. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

4. 23. juli 2026 kl. 17.56 UTCresolved

   Vonage services er blevet fuldt restaureret efter dagens service udfald rapporteret af GTT, som begyndte på 2026-07- 23 09: 44: 28 UTC. Fuld løsning af hændelsen er blevet bekræftet af GTT effektiv 2026- 07- 23 14: 25 UTC. Påvirkede kunder vil modtage en formel RFO. Tak for din tålmodighed og forståelse, da vi arbejdede med GTT at genoprette tjenester så hurtigt som muligt. Hvis du har spørgsmål, bedes du kontakte https: / / www.vonage.com / support /

Automatisk oversat fra den officielle hændelsesopdatering.

1. 9. juli 2026 kl. 06.42 UTCinvestigating

   We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9. juli 2026 kl. 07.22 UTCmonitoring

   We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 9. juli 2026 kl. 11.51 UTCresolved

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 6. juli 2026 kl. 14.28 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 6. juli 2026 kl. 14.59 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 6. juli 2026 kl. 16.35 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2. juli 2026 kl. 10.56 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2. juli 2026 kl. 16.29 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 3. juli 2026 kl. 11.12 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2. juli 2026 kl. 05.11 UTCinvestigating

   We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2. juli 2026 kl. 06.59 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2. juli 2026 kl. 09.27 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 1. juli 2026 kl. 16.00 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 1. juli 2026 kl. 16.58 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 1. juli 2026 kl. 19.25 UTCresolved

   Vonage services have been fully restored following today’s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 30. juni 2026 kl. 18.35 UTCinvestigating

   We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 30. juni 2026 kl. 19.37 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 1. juli 2026 kl. 12.22 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 26. juni 2026 kl. 12.54 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

2. 26. juni 2026 kl. 13.08 UTCmonitoring

   Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 26. juni 2026 kl. 19.31 UTCidentified

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 29. juni 2026 kl. 05.11 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/ UPDATE: Salesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page: Incident Reference: https://status.salesforce.com/incidents/20004168 This page contains all publicly available information regarding the incident, including status updates and resolution details. Should you have any further questions or require additional clarification, please do not hesitate to reach out — we are happy to assist. We appreciate your understanding and continued partnership.

1. 19. juni 2026 kl. 12.08 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 19. juni 2026 kl. 14.51 UTCinvestigating

   Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 19. juni 2026 kl. 19.54 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 16. juni 2026 kl. 17.02 UTCinvestigating

   We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 16. juni 2026 kl. 17.46 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16. juni 2026 kl. 18.19 UTCresolved

   Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 12. juni 2026 kl. 15.51 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 15. juni 2026 kl. 17.30 UTCmonitoring

   Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16. juni 2026 kl. 15.27 UTCresolved

   Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 9. juni 2026 kl. 16.29 UTCinvestigating

   We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9. juni 2026 kl. 18.13 UTCinvestigating

   We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 10. juni 2026 kl. 19.08 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 11. juni 2026 kl. 17.39 UTCmonitoring

   Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 11. juni 2026 kl. 20.40 UTCresolved

   This incident has been resolved.