55 Westpac New Zealand incidents · juni 2022 — official updates, affected components, duration and resolution details.
Nogle kunder oplever problemer med at logge ind på Westpac One digital banking. Vi undskylder ulejligheden og undersøger sagen hurtigst muligt.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Tekniske betalingsspørgsmål fra tidligere på ugen er blevet løst. Hvis du har nogen resterende problemer med dine konti, bedes du ringe til os på 0800 400 600 for individuel støtte. Vi undskylder for eventuelle forstyrrelser.
Betalingsspørgsmål fra sidste uge er blevet løst, og saldoen er korrekt. Hvis du har nogen resterende problemer med dine konti eller tidslinjer, bedes du ringe til os på 0800 400 600 for individuel støtte. Vi undskylder for eventuelle forstyrrelser.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
På grund af et teknisk problem er Westpac One digital banking i øjeblikket ikke tilgængelig. Vores tek-teams efterforsker sagen. Vi undskylder ulejligheden.
Westpac En digital bankvirksomhed fungerer nu normalt. Men vi arbejder hårdt på at behandle nogle betalinger, der blev forsinket natten over. Tak for Deres tålmodighed, mens vi løser dette.
Da vi arbejder på at løse dette problem, er vi opmærksomme på intermitterende adgang til Westpac One og spørgsmål med nogle betalinger mangler eller viser forkert i Westpac One, samt et lille antal pengeautomater offline. Vi er meget kede af, at det påvirker din bank. Vær sikker på, at vi arbejder så hårdt, som vi kan for at løse dette problem.
UPDATE 12.20PM: Adgang til Westpac En er blevet genoprettet, og holdet fortsætter med at arbejde sig igennem de resterende virkninger fra morgenens udfald, herunder clearing holdt betalinger og arbejder på at rette tidslinjer. Vi undskylder virkelig forstyrrelsen.
UPDATE 3.15PM: Westpac En transaktionshistorik bliver stadig udbedret i løbet af dagen, efterhånden som betalings- og transaktionsfiler behandles. Vi forventer, at alle spørgsmål bliver løst og positioner helt korrekte i morgen tidlig. Hvis du er ramt og har brug for hurtig støtte i dag, bedes du kontakte vores kontaktcenter, men bemærk, at vi oplever længere ventetider på grund af efterspørgslen. Vi undskylder oprigtigt over for alle, der er blevet berørt - vi ved, at dette kan være frustrerende, og vi takker Dem for Deres tålmodighed.
Vi fortsætter med at arbejde på en løsning på dette problem.
Vi har løst problemerne med Westpac One, og de fleste kunders kontopositioner bør nu vise sig korrekt. Men hvis dine positioner stadig viser forkert, bedes du ringe til os på 0800 400 600. Tak for din tålmodighed, som vi arbejder gennem en højere mængde af opkald, og undskyld igen for eventuelle virkninger dette har haft på din bank.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
På grund af et teknisk problem er Westpac One digital banking i øjeblikket ikke tilgængelig. Vi undskylder ulejligheden, vores tek-teams arbejder hårdt på at løse dette problem.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
På grund af et teknisk problem, er tekstbeskeder for nogle Westpac One sikkerhedskoder i øjeblikket ikke tilgængelige. Vi arbejder hårdt på at løse dette problem og undskylde ulejligheden.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Some customers are experiencing difficulty accessing Westpac One online banking. Our technical teams are urgently investigating. We apologise for the inconvenience.
This incident has been resolved.
We are aware that some customers are experiencing issues with delayed payments. We apologise for any inconvenience caused, and are working hard to resolve the issue as soon as possible,
We are continuing to work on a fix for this issue.
This incident has been resolved.
Due to a technical issue, International Money Transfers are intermittently unavailable. We're urgently working to fix this issue and apologise for the inconvenience.
This incident has been resolved.
We're aware of an issue currently affecting access to Westpac One digital banking. Our tech teams are engaged and are working to urgently fix this issue. We apologise for the inconvenience.
This incident has been resolved.
Some customers are reporting difficulty accessing Westpac One digital banking. Our tech team is looking into this with urgency. We apologise for the inconvenience.
Business Online (BOL) is currently unavailable. Our tech team is investigating. We apologise for the inconvenience.
This incident has been resolved.
Some customers are reporting issues logging on to Westpac One digital banking. This appears to be intermittent. Please wait a few mintues and then try again. We apologise for the inconvenience.
This incident has been resolved.
Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.
This incident has been resolved.
Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are looking into this with urgency.
Due to a technical issue, Westpac One digital banking, Westpac One Business, and Business Online are currently unavailable. Card services and ATMS are unaffected and scheduled payments are working as normal. Our Contact Centre is open for urgent queries but please be aware that we're experiencing significant queues and wait times. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.
We are continuing to investigate this issue.
Update: This issue has been resolved and access to Westpac One has been restored. We sincerely apologise for the inconvenience.
Due to a technical issue, Westpac One digital banking is currently unavailable. Our tech team is working to fix this as soon as possible. We apologise for the inconvenience.
This incident has been resolved.
Westpac One Business is currently unavailable. Tech teams are engaged and are working to fix this as soon as possible. We apologise for the inconvenience.
This incident has been resolved.
We are aware some customers are having trouble seeing their online banking transactions. We are working urgently to identify and fix the issue, and thank customers for their patience. Our contact centre is also currently unable to receive calls, so please check this page and Facebook for updates.
We are continuing to investigate this issue.
This incident has been resolved.
We’re aware a small number of customers are experiencing delays with inward payments. Our tech team is urgently investigating and working to fix this. We expect to provide an update first thing tomorrow. We apologise for any inconvenience.
All outbound payments are flowing as normal, however a small number of inbound payments to Westpac customers are still delayed. Our tech team is working urgently to fix this and we will provide an update later this morning. We apologise for any inconvenience.
UPDATE: This issue has been resolved and all payments have been processed into accounts. We apologise for the delay and the inconvenience.
Westpac One digital banking is currently unavailable. Our tech team is looking into this with urgency. We apologise for the inconvenience.
This incident has been resolved.
Transfers in Westpac One are experiencing intermittent failures. We apologise for the inconvenience. ATMs, Saturday branches and our Contact Centre are operational so please get in touch for urgent transfers.
UPDATE: We’re continuing to work on the intermittent Transfers and access issues to Westpac One Digital Banking. We sincerely apologise as we know this has been a frustrating afternoon for many. A lot of transfers are completing so if your transfer doesn’t work, please wait a while and try again. Alternatively, one workaround is to make a Payment to yourself, rather than a transfer. Select Pay and enter the account number of your desired account. We appreciate this is a more cumbersome process but our Tech team is working hard on the issue and we hope to have usual service restored in the near future. Again, our apologies for the continued disruption.
This incident has been resolved.