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    Wodify Public driftsforstyrrelser

    46 Wodify Public incidents · juni 2020 — official updates, affected components, duration and resolution details.

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    E- mail- afsendelse af pause

    Startede 6. september 2026 kl. 19.50 UTC · 21h 51m

    OutageKritisk hændelse
    Berørte komponenter
    Automated Emails
    1. 6. september 2026 kl. 19.50 UTCinvestigating

      Vi undersøger i øjeblikket et problem, der forhindrer e-mails fra at sende via Wodify. Undskyld ulejligheden.

    2. 7. september 2026 kl. 17.39 UTCinvestigating

      Emails sender nu normalt.

    3. 7. september 2026 kl. 17.40 UTCresolved

      Denne hændelse er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Utilgængelighed - AWS Emne

    Startede 16. juli 2026 kl. 08.27 UTC · I gang

    Pending
    Berørte komponenter
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppAutomated EmailsDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 16. juli 2026 kl. 08.27 UTCinvestigating

      Vi undersøger i øjeblikket et AWS problem med Cloudfront forårsager en afbrydelse. Tjenesten skal snart genoprettes.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Reporting Unavailability

    Startede 19. maj 2026 kl. 11.58 UTC · 27m

    IssuesMindre hændelse
    Berørte komponenter
    Reporting Database
    1. 19. maj 2026 kl. 11.58 UTCidentified

      We are currently investigation an issue related to our reporting functionality. It is being addressed currently and we expect a resolution soon.

    2. 19. maj 2026 kl. 12.06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19. maj 2026 kl. 12.26 UTCresolved

      This incident has been resolved.

    Partial Service Degradation Due to AWS Outage

    Startede 20. oktober 2025 kl. 13.29 UTC · 9h 36m

    Pending
    1. 20. oktober 2025 kl. 13.29 UTCmonitoring

      We’re aware of intermittent service disruptions currently affecting parts of the Wodify platform. The issue originates from a broader outage with one of our key technology partners, Amazon Web Services (AWS), which is impacting many online services beyond Wodify. We’re closely monitoring the situation and will restore full functionality as soon as AWS resolves the underlying issue. We’ll continue to share updates as we learn more. Thanks for your patience and understanding — we know how important reliable access is to your business.

    2. 20. oktober 2025 kl. 23.05 UTCresolved

      This incident has been resolved.

    Automated Email Sending Delay.

    Startede 31. juli 2025 kl. 23.56 UTC · 1h 38m

    OutageStørre hændelse
    Berørte komponenter
    Automated Emails
    1. 31. juli 2025 kl. 23.56 UTCidentified

      We are currently working to resolve the issue with Automated email and a delay of sending.

    2. 1. august 2025 kl. 01.34 UTCresolved

      This incident has been resolved.

    Partial Outage

    Startede 12. juni 2025 kl. 18.45 UTC · 3h 3m

    IssuesMindre hændelse
    Berørte komponenter
    Wodify Client Mobile App
    1. 12. juni 2025 kl. 18.45 UTCinvestigating

      We’re aware of a service disruption that’s currently affecting both the Client App and Kiosk Plus. The issue stems from a broader outage with one of our key technology partners, Amazon Web Services (AWS), This is impacting many online services beyond Wodify. We’re closely tracking the situation and working to bring everything back to normal as soon as possible. We’ll keep you updated as we learn more. Thanks for your patience and understanding — we know how important these tools are to your business.

    2. 12. juni 2025 kl. 21.48 UTCresolved

      This incident has been resolved.

    Partial Outage: Online Sales Portal

    Startede 23. april 2025 kl. 17.28 UTC · 10m

    OutageStørre hændelse
    Berørte komponenter
    Online Sales Portal
    1. 23. april 2025 kl. 17.28 UTCinvestigating

      We’re currently experiencing degraded performance issues with Online Sales Portal. We apologize for any inconvenience this may have caused. Our team is working to restore normal functionality as quickly as possible.

    2. 23. april 2025 kl. 17.38 UTCresolved

      This incident has been resolved.

    Outage: Automated Email Delivery

    Startede 10. april 2025 kl. 17.35 UTC · 6h 8m

    OutageKritisk hændelse
    Berørte komponenter
    Automated Emails
    1. 10. april 2025 kl. 17.35 UTCidentified

      We’re currently experiencing degraded performance issues with Automated Email Delivery. Our team is currently working to restore normal functionality. We apologize for any inconvenience this may have caused.

    2. 10. april 2025 kl. 23.42 UTCresolved

      This incident has been resolved.

    Service Outage

    Startede 6. september 2024 kl. 18.31 UTC · 22m

    OutageKritisk hændelse
    Berørte komponenter
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 6. september 2024 kl. 18.31 UTCidentified

      We’re experiencing a service outage. Our team is currently working to restore the service. We apologize for any inconvenience.

    2. 6. september 2024 kl. 18.36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6. september 2024 kl. 18.53 UTCresolved

      This incident has been resolved.

    Reporting Data Process Interruption

    Startede 1. august 2024 kl. 14.43 UTC · 5h 27m

    IssuesMindre hændelse
    Berørte komponenter
    Reporting Database
    1. 1. august 2024 kl. 14.43 UTCmonitoring

      The nightly timer that updates all customer data in reporting was not completed. Reporting is available, but will be one day out of date. The problem has identified and the process will run tonight. We apologize for the inconvenience.

    2. 1. august 2024 kl. 20.10 UTCresolved

      This incident has been resolved.

    Infrastructure Irregularities

    Startede 19. juli 2024 kl. 05.56 UTC · 1d 12h

    OutageKritisk hændelse
    Berørte komponenter
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. 19. juli 2024 kl. 05.56 UTCinvestigating

      We are currently investigating this issue.

    2. 19. juli 2024 kl. 06.14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19. juli 2024 kl. 11.51 UTCidentified

      Global issue identified. We are working to restore service. https://www.cnn.com/business/live-news/global-outage-intl-hnk/index.html

    4. 19. juli 2024 kl. 14.47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 25. juli 2024 kl. 18.05 UTCresolved

      This incident has been resolved.

    Investigating issues

    Startede 17. juni 2024 kl. 16.38 UTC · 58m

    OutageStørre hændelse
    Berørte komponenter
    Database Server
    1. 17. juni 2024 kl. 16.38 UTCinvestigating

      We are investigating issues and will provide updates here soon.

    2. 17. juni 2024 kl. 17.36 UTCresolved

      This incident has been resolved.

    Issue to Class List / Calendar pages

    Startede 20. marts 2024 kl. 19.27 UTC · 1h 33m

    IssuesMindre hændelse
    Berørte komponenter
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. 20. marts 2024 kl. 19.27 UTCinvestigating

      We are currently investigating this issue.

    2. 20. marts 2024 kl. 21.00 UTCresolved

      This incident has been resolved.

    Under Maintenance

    Startede 11. juli 2023 kl. 14.56 UTC · 6m

    OutageKritisk hændelse
    Berørte komponenter
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 11. juli 2023 kl. 14.56 UTCinvestigating

      We’re experiencing a service issue which we expect to have resolved shortly.

    2. 11. juli 2023 kl. 15.02 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11. juli 2023 kl. 15.03 UTCresolved

      This incident has been resolved.

    Point of Sale Outage

    Startede 10. februar 2023 kl. 13.36 UTC · 2h 49m

    OutageStørre hændelse
    Berørte komponenter
    Online Sales PortalPOS Mobile App
    1. 10. februar 2023 kl. 13.36 UTCinvestigating

      An upgrade of our encryption system is running longer than anticipated but should complete within the next few hours at which point full functionality will be restored.

    2. 10. februar 2023 kl. 13.37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10. februar 2023 kl. 15.46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10. februar 2023 kl. 15.47 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 10. februar 2023 kl. 16.25 UTCresolved

      This incident has been resolved.

    Investigating issues with Reporting and Insights

    Startede 24. januar 2023 kl. 17.56 UTC · 16h 19m

    OutageStørre hændelse
    Berørte komponenter
    Reporting Database
    1. 24. januar 2023 kl. 17.56 UTCinvestigating

      We are investigating issues with Reporting and Insights and will provide updates here soon.

    2. 25. januar 2023 kl. 10.14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25. januar 2023 kl. 10.15 UTCresolved

      This incident has been resolved.

    Email Platform - Mailchimp Transactional Down

    Startede 5. januar 2023 kl. 01.25 UTC · 1h 53m

    Pending
    Berørte komponenter
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. 5. januar 2023 kl. 01.25 UTCmonitoring

      The platform we use to send out emails through Wodify is experiencing a connection issue. We are closely monitoring the status. You can also follow along here:https://twitter.com/MailchimpStatus We'll provide an update as soon as the email service is restored.

    2. 5. januar 2023 kl. 03.18 UTCresolved

      Thank you for your patience. The connection issue reported by the email platform has now been resolved. All emails will be sent as expected. Please for more details, please check out: https://twitter.com/MailchimpStatus

    partial outage

    Startede 23. oktober 2022 kl. 12.53 UTC · 1h 46m

    OutageStørre hændelse
    Berørte komponenter
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalPOS Mobile App
    1. 23. oktober 2022 kl. 12.53 UTCinvestigating

      We’re currently experiencing degraded performance issues with Wodify Core. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We'll update you soon!

    2. 23. oktober 2022 kl. 14.20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23. oktober 2022 kl. 14.39 UTCresolved

      While conducting server maintenance there was an issue with one of our servers. We were able to isolate the issue and deploy a fix. This incident has been resolved. We apologize for any inconvenience this may have caused and will continue to monitor the status. Thank you for your patience and understanding.

    App Reinstall Required for Some Users

    Startede 9. september 2022 kl. 13.25 UTC · 5h 36m

    IssuesMindre hændelse
    Berørte komponenter
    Wodify Client Mobile App
    1. 9. september 2022 kl. 13.25 UTCinvestigating

      We are currently investigating the cause of this issue. In the meantime please reinstall your mobile app if your mobile app screen is not loading.

    2. 9. september 2022 kl. 18.59 UTCinvestigating

      If any issue persists with loading the client app please reinstall. Thank you.

    3. 9. september 2022 kl. 19.01 UTCresolved

      This incident has been resolved.

    Intermittent 503 Errors

    Startede 9. august 2022 kl. 15.18 UTC · 1d 3h

    Pending
    Berørte komponenter
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. 9. august 2022 kl. 15.18 UTCinvestigating

      We are currently investigating the issue.

    2. 9. august 2022 kl. 20.17 UTCmonitoring

      Site is operational - elevated monitoring ongoing

    3. 10. august 2022 kl. 19.12 UTCresolved

      Incident resolved. Additional compute power added.