Workramp driftsforstyrrelser

1. 31. august 2026 kl. 14.15 UTCinvestigating

   Nogle AI- drevne funktioner virker ikke i øjeblikket. Vores team undersøger sagen og arbejder på en opdatering. Følgende funktioner er i øjeblikket berørt: -Opret guide via AI - påvirker Lær: Op / intern -AI Challenge Grading - påvirker Lær: Op / intern -AI Tekst Spørgsmål Grading - påvirker begge Lær: Op & Akademier Vi vil fortsætte med at overvåge situationen og levere opdateringer her som vi lærer mere. Tak for Deres tålmodighed, mens vi arbejder på at løse dette.

2. 31. august 2026 kl. 20.09 UTCidentified

   Vores backend team fandt problemet og arbejder på en opdatering til at løse det. Når bekræftet, vil vores team være i stand til at gøre en data fix for AI Text Spørgsmål klassificering & AI Challenge klassificering, der i øjeblikket sidder fast. Du er fri til manuelt at klassificere dem, hvis du ønsker i mellemtiden. Vi vil opdatere her igen, når opdateringen er udgivet og derefter igen, når data fix er afsluttet.

3. 1. september 2026 kl. 20.50 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne. Alle følgende AI-funktioner skal fungere igen: -Opret guide via AI - AI Challenge Grading - AI tekst spørgsmål gradering Vores team arbejder på en data fix for enhver klassificering, der blev savnet for AI Text Spørgsmål Grading problem. For udfordringer, disse er sat op til at aftildele AI gradere og tildele reelle brugere efter at være ude af stand til at klasse, så de kan blive manuelt klassificeret. Hvis du har brug for AI Challenge graduer i stedet for for enhver savnet den August 31, bedes du række ud til workramp.support @ learningpool.com

4. 2. september 2026 kl. 13.41 UTCresolved

   Datafikset for AI Text Spørgsmål Grading problem er nu blevet frigivet, så dette problem er nu blevet fuldt løst. Hvis du bemærker noget, eller hvis der er noget, vi kan hjælpe med, bedes du kontakte workramp.support @ learningpool.com

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. januar 2026 kl. 16.39 UTCinvestigating

   Our backend team is aware of the issue and are investigating further

2. 20. januar 2026 kl. 16.41 UTCmonitoring

   A fix has been implemented and we are monitoring the results

3. 20. januar 2026 kl. 16.46 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20. januar 2026 kl. 16.50 UTCresolved

   The incident has been fully resolved

1. 15. oktober 2025 kl. 18.57 UTCinvestigating

   We are currently experiencing an outage with the platform and our backend team is investigating the issue.

2. 15. oktober 2025 kl. 19.05 UTCidentified

   We have identified the cause of the issue. You may see some errors persist or degraded site performance while we are working towards a solution.

3. 15. oktober 2025 kl. 19.11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15. oktober 2025 kl. 22.21 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 15. oktober 2025 kl. 22.21 UTCresolved

   This incident has been resolved.

1. 26. september 2025 kl. 15.35 UTCinvestigating

   We are currently investigating reports of delays with SCORM module statuses syncing to WorkRamp after learner completion.

2. 26. september 2025 kl. 16.29 UTCinvestigating

   This issue is now resolved and SCORM module statuses are syncing as expected.

3. 26. september 2025 kl. 16.30 UTCresolved

   This issue is now resolved and SCORM module statuses are syncing as expected.

1. 8. september 2025 kl. 18.14 UTCinvestigating

   Analytics Studio is down due to an outage with Omni Analytics. Omni has identified the source of the issue and is working on a fix. More information can be found on their status page at https://status.omniapp.co/

2. 8. september 2025 kl. 18.16 UTCinvestigating

   We are continuing to investigate this issue.

3. 8. september 2025 kl. 18.46 UTCmonitoring

   Omni Analytics has implemented a fix and is monitoring the progress.

4. 8. september 2025 kl. 19.25 UTCresolved

   This incident has been resolved.

1. 3. september 2025 kl. 16.26 UTCinvestigating

   We are currently investigating reports of platform slowness and errors within the Employee and Customer Learning Cloud.

2. 3. september 2025 kl. 17.27 UTCresolved

   This incident has now been resolved.

1. 12. august 2025 kl. 14.28 UTCinvestigating

   We are currently investigating an issue with errors when loading reports from the Report Builder. This is limited to customers in the EU.

2. 12. august 2025 kl. 15.51 UTCresolved

   This incident has been resolved.

1. 8. august 2025 kl. 16.21 UTCinvestigating

   We are currently investigating an issue with the content search in the Admin Console returning no results.

2. 8. august 2025 kl. 17.00 UTCidentified

   The issue has been identified and a fix is being applied.

3. 8. august 2025 kl. 17.04 UTCresolved

   The issue has been resolved and the Admin Console content search is now working as expected.

1. 12. juni 2025 kl. 18.35 UTCinvestigating

   Our marketing host Kinsta is currently experiencing site issues which leads to an error page on workramp.com. All WorkRamp services are currently functional and you can find the login page at app.workramp.com/login or through your company domain.

2. 12. juni 2025 kl. 21.05 UTCresolved

   This incident has been resolved.

1. 10. juni 2025 kl. 20.37 UTCresolved

   Admins receiving a "Sorry, an error occurred" message when working in the Admin console.

1. 15. november 2024 kl. 15.30 UTCinvestigating

   We are experiencing degraded performances in the employee learning cloud which is leading an error when publishing Guides.

2. 15. november 2024 kl. 19.47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15. november 2024 kl. 21.52 UTCresolved

   This incident has been resolved.

1. 16. august 2024 kl. 13.53 UTCinvestigating

   We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

2. 16. august 2024 kl. 13.56 UTCmonitoring

   The site is up and running and we are monitoring the results.

3. 16. august 2024 kl. 15.28 UTCresolved

   This incident has been resolved.

1. 5. april 2024 kl. 20.40 UTCinvestigating

   We are aware of an issue with our platform intermittently producing a generic errors.

2. 5. april 2024 kl. 20.42 UTCidentified

   Our backend team is working on resolving the intermittent error. We expect full platform stability soon.

3. 5. april 2024 kl. 21.19 UTCmonitoring

   We have now deployed a fix and are monitoring the results.

4. 5. april 2024 kl. 21.47 UTCresolved

   This incident has been resolved.

1. 2. april 2024 kl. 15.45 UTCidentified

   Our team has identified that there is a service outage on our Employee and Customer Learning Cloud.

2. 2. april 2024 kl. 16.14 UTCinvestigating

   We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

3. 2. april 2024 kl. 16.35 UTCidentified

   Our team has identified a possible cause for the outage and are working on a solution.

4. 2. april 2024 kl. 16.44 UTCmonitoring

   The platform is back up and running, however our team is still monitoring the stability of the platform's performance.

5. 2. april 2024 kl. 19.01 UTCresolved

   This incident has been resolved.

1. 16. februar 2024 kl. 19.56 UTCinvestigating

   We are currently investigating this issue.

2. 16. februar 2024 kl. 19.58 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16. februar 2024 kl. 19.58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16. februar 2024 kl. 20.01 UTCresolved

   This incident has been resolved.

1. 15. november 2023 kl. 21.43 UTCinvestigating

   There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

2. 15. november 2023 kl. 21.52 UTCmonitoring

   Our team has restored platform functions and are monitoring the backend impact.

3. 15. november 2023 kl. 22.05 UTCidentified

   While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.

4. 15. november 2023 kl. 22.23 UTCidentified

   We are continuing to work on a fix for this issue.

5. 15. november 2023 kl. 22.59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 16. november 2023 kl. 00.15 UTCresolved

   A solution has been put in place and the platform is functioning stably.

1. 31. oktober 2023 kl. 21.37 UTCinvestigating

   Users are currently seeing a generic "Sorry, an error occurred." message when trying to access any WorkRamp pages.

2. 31. oktober 2023 kl. 21.39 UTCidentified

   WorkRamp pages are loading again but we are still identifying the cause of the original error.

3. 31. oktober 2023 kl. 21.46 UTCresolved

   The error is now resolved and all systems are functional.

1. 18. oktober 2023 kl. 13.02 UTCinvestigating

   There is a backup of backend processes causing a delay in certain actions in the platform.

2. 18. oktober 2023 kl. 13.51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18. oktober 2023 kl. 14.49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18. oktober 2023 kl. 15.52 UTCresolved

   This incident has been resolved.

1. 1. september 2023 kl. 16.15 UTCresolved

   Due to a backup of some platform processes, some functions, such as Guide publishing or emails being sent out from the platform, are seeing delays from 30 minutes to 1 hour.

1. 9. marts 2023 kl. 18.39 UTCinvestigating

   The service provider we use to manage our SCORM modules, SCORM Cloud, is experiencing some technical difficulties. This causes users to see a blank page when navigating into a SCORM module.

2. 9. marts 2023 kl. 19.02 UTCmonitoring

   SCORM modules are loading normally again. We are monitoring this to confirm it is no longer an issue.

3. 10. marts 2023 kl. 03.57 UTCresolved

   This incident has been resolved.