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We have identified an issue impacting certain Search and Intent-related services. As part of our mitigation efforts, some scheduled workflows, CSV exports, and background processing jobs have been temporarily delayed. Our Engineering team has identified the root cause and is actively working toward a full resolution. Users may experience delays in search-related processing, workflow execution, and CSV export operations. We will continue to provide updates as more information becomes available.

The issue impacting Enrich, Intent, CSV exports, and workflow processing has been resolved. Users should now be able to run enrichments, list uploads, CSV exports, and workflows as expected. Our Engineering team has fixed the issue.

We are aware of and currently investigating an issue impacting users' ability to log in to Chorus. Users may see the Chorus page stuck on the loading screen or may be unable to access the Chorus platform. Our engineering teams are actively investigating and working to restore access as soon as possible. We will provide updates as more information becomes available.

The issue impacting Chorus login and platform access has been resolved. Users should now be able to successfully access Chorus and utilize platform functionality as expected. Our engineering teams have implemented a fix and confirmed service restoration.

We are aware of issues impacting Chorus login, call recording, and email/calendar sync. During this time, calls may not be recorded and newly scheduled calls may not sync from your calendar. Additionally, users may see an error when attempting to login to the Chorus platform. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.

Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login, call recording, and email/calendar sync functionality should be fully restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

The Chorus issues have been resolved. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

Our Engineering team is currently aware of and investigating an issue impacting jobs from processing as expected on both Neverbounce API and the standalone platform. During this time, users may have issues uploading lists, and lists may take longer to process than expected. Our Engineering team is working as quickly as possible to restore functionality. Thank you for your patience as we work to resolve this issue.

Our Engineering team has identified the issue and implemented a fix. Any new jobs should now process as expected on both the Neverbounce platform and Neverbounce API. Any jobs that did not process as expected during this incident should begin to process over the next couple of hours. Thank you for your patience as our team works to resolve this issue. We will continue to monitor and will share an update when all jobs have been processed as expected.

Our Engineering team has confirmed that all previously submitted jobs have processed successfully on Neverbounce API and the Neverbounce platform. Jobs, such as list uploads and verification, should process as expected moving forward.

We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to endlessly load and eventually fail with an error for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

Our Engineering team implemented a fix for this issue and the Chrome Extension should now be functioning as expected. Users may need to perform a hard refresh of their browser for the extension to load, CMD+Shift+R for Macs and Ctrl+Shift+R for PCs. We are continuing to monitor to ensure the issue is fully resolved.

This incident has been resolved.

We are aware some calls recorded Monday April, 27th are not displaying the video after the call has processed. Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts should still be available.

Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.

This incident has been resolved and all calls have been re-processed.

We are aware of and investigating an issue that may cause latency or errors when creating and enriching an Audience. In addition you may see an error or freezing when attempting to open Audiences. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

We are continuing to investigate the issue impacting Audiences within GTM Studio, users may be experiencing latency when creating or enriching Audiences. Our Engineering teams are actively working to identify the root cause and resolve this issue as quickly as possible. We will provide updates as new information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio.  Our Engineering teams are actively investigating the issue.

We are continuing to investigate this issue.

We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio.  The issue appears related to a third party vendor and our Engineering teams are actively investigating and escalating the issue.

Our third-party vendor has implemented a fix, and the issue with running enrichment, refresh, and initial ingestion for audiences in GTM Studio should now be resolved. We will continue to monitor results and updates with our third-party vendor to ensure no additional issues are identified.

Our third-party vendor has implemented a fix and services are fully restored.

We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to appear blank for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

We have identified that a recent Chrome update is causing the ZoomInfo extension to appear blank for some users. We are actively monitoring the status of a fix with Chromium and will provide updates as we receive them.

Chrome has released a fix in their latest available version of 147.0.7727.101, which resolves the ZoomInfo Chrome extension appearing blank for users. All users will need to update their Chrome to version 147.0.7727.101 or later in order for the ZoomInfo Chrome extension issue to be fully resolved. Instructions for updating your Chrome: 1. In Google Chrome, click the three-dot menu (⋮) in the top-right corner 2. Hover over Help and select About Google Chrome 3. Chrome will display your current version and automatically download any available updates 4. Once the download is complete, click Relaunch to apply the update If you do not see an update available or are still on a lower version than the fixed version, you may need to work with your internal IT/help desk team to request the update.

We are aware of issues impacting call recording for customers using Zoom streaming. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible. At this time, if you do not see the bot joining your call we would recommend recording your calls through Zoom's cloud recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

We have confirmed all Zoom streaming calls are being recorded via the notetaker bot. For customers using Zoom streaming, you will continue to see the notetaker bot joining calls until streaming is fully restored.

This incident has been resolved.

We are aware of an issue currently affecting the ZoomInfo platform, where the home page on the Sales platform appears blank, and signals may not display correctly on the company profile page. Our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

Our Engineering Team has released a fix for the Home Page & Signals Display Impact issue. We are actively monitoring to ensure this fix has resolved the issue.

Our Engineering Team has implemented a fix. Users should now be able to access the home page and view signals as expected. Thank you for your patience while we worked to resolve this.

We are aware of issues impacting customers ability to access the Chorus platform. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible. At this time, we would recommend recording your calls through your video conference provider’s cloud recording, you can then manually import the recording file into the Chorus platform once access is restored. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login and call recording functionality should be fully restored. If your meeting during this incident was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

This incident has been resolved.

Investigating - We are aware of and currently investigating issues impacting Chorus functionality within the ZoomInfo platform. Some users may experience disruptions with the following features: • CoPilot functionality • Email synchronization • Call recordings are still being captured; however, processing and availability of recordings may be delayed until the service is fully restored. Our Engineering team is actively working with the vendor to investigate and resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.

A fix has been implemented and call processing and email sync has been fully restored. All systems are operational. Additionally, we are monitoring the results and potential data loss, closely.

This incident has been resolved.

We are aware of and investigating an issue that may cause latency or errors when accessing contact data on ZoomInfo platforms. During this time, contact data may not load as expected in multiple areas of the platform. Users will not be able to export contact data during this time as well.

Engineering has implemented a fix and contact data should now populate as expected on ZoomInfo products. We are continuing to monitor this fix to ensure the platform is operating as expected.

This incident has been resolved.

We are aware of an issue causing exports to not work as expected. During this time, users may experience errors or latency when attempting to export a company or contact from any platform.

Our Engineering team implemented a fix for this issue and exports for both companies and contacts should now be functioning as expected. We are continuing to monitor to ensure the issue is fully resolved.

Exports for contacts and companies are now functioning as expected.

Marketo is currently experiencing an issue impacting multiple services which may have an impact on ZoomInfo Marketo Integrations, including delayed processing or error messages. We are actively monitoring the status and will provide updates as we receive them.

Adobe has resolved the issue on their side and all of their services are now restored.

We are currently investigating an issue that is causing search latency for some users, and errors when exporting records from the ZoomInfo Platform. Our engineering teams are actively investigating and we will continue to post updates here as we have them.

A fix has been implemented and our engineering team is monitoring the results. Any queued Exports should resume on their own but may take longer than usual to process.

The implemented fix has resolved the issue. As a reminder any queued or run exports that occurred during this window may take longer than usual to process but should complete on their own without any additional steps needed.

We are aware of an issue causing latency when utilizing Advanced Search on ZoomInfo apps. Engineering has identified the issue and is working on a resolution.

Engineering has implemented a fix for the issue, and users should now be able to search as expected. We will continue to monitor to ensure that issue is fully resolved.

The fix that was implemented has resolved the issue and search should now be working as expectedly.

We are aware of an issue that is causing issues with bulk processing working as expected on both the Neverbounce platform and Neverbounce API. During this time, users may receive errors or may not be able to see list uploads as expected.

Engineering has implemented a fix and bulk processing jobs should now be working as expected on both the Neverbounce app and the Neverbounce API. We will continue to monitor to ensure the issue is fully resolved.

We are continuing to monitor for any further issues.

The fix that was implemented has resolved the issue and jobs should now be processing as expected on the Neverbounce app and through the Neverbounce API. Additionally, any jobs uploaded during this incident should now be visible.

Microsoft is currently experiencing issues which is causing delays in some emails being delivered to and from our ZoomInfo teams for customers using Microsoft as their email provider. For urgent Support issues, please use our chat or phone options to reach our Support team. In addition, any emails sent from ZoomInfo platforms for O365 users may not be delivered during this incident. We are actively monitoring the status and will provide updates as we receive them.

Microsoft has resolved the issue that was causing delays in some emails being delivered to and from our ZoomInfo teams for customers using Microsoft as their email provider. This incident has been fully resolved.