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Störungsverlauf von 10to8

50 10to8 incidents · Januar 2022 — official updates, affected components, duration and resolution details.

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Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

Beginn 1. April 2026 um 17:21 UTC 1h 36m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

SISc Web-ApplicationWebsiteSISc Web-ApplicationCalendar SyncCalendar SyncSISc Web-ApplicationCommunicationsCalendar SyncCommunicationsCalendar SyncSISc Web-ApplicationCommunicationsCommunications

1. April 2026 um 17:21 UTCidentified
We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.
1. April 2026 um 18:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1. April 2026 um 18:56 UTCresolved
This incident has been resolved.

Partial Communications Outage

Beginn 23. Januar 2026 um 10:30 UTC 3h 39m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Communications

23. Januar 2026 um 12:49 UTCinvestigating
We are currently investigating an issue where some communciations are delayed in sending. This includes new appointment confirmations, reminders and ad-hoc messages.
23. Januar 2026 um 12:53 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23. Januar 2026 um 13:15 UTCmonitoring
We are continuing to monitor for any further issues.
23. Januar 2026 um 14:08 UTCresolved
This incident has been resolved.

Delays in report generation

Beginn 7. August 2025 um 14:29 UTC 28m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Communications

7. August 2025 um 14:29 UTCidentified
The issue has been identified and a fix is being implemented.
7. August 2025 um 14:56 UTCresolved
This incident has been resolved.

Performance Degraded - US Server

Beginn 17. Juli 2025 um 15:09 UTC 1h 23m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

SISc Web-Application

17. Juli 2025 um 15:09 UTCinvestigating
Performance on the US Server is currently degraded. Some users may be experiencing slow loading times. We are currently investigating this issue.
17. Juli 2025 um 15:33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
17. Juli 2025 um 16:32 UTCresolved
This incident has been resolved.

Delays in Communications

Beginn 9. Juni 2025 um 15:24 UTC 1h 49m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

CommunicationsCalendar Sync

9. Juni 2025 um 15:24 UTCidentified
The issue has been identified and a fix is being implemented.
9. Juni 2025 um 15:51 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9. Juni 2025 um 16:47 UTCmonitoring
We are continuing to monitor for any further issues.
9. Juni 2025 um 17:12 UTCresolved
This incident has been resolved.

Partial Outage - Slow Loading (EU server)

Beginn 10. April 2025 um 14:12 UTC 3h 48m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

SISc Web-ApplicationCommunicationsCalendar Sync

10. April 2025 um 14:12 UTCinvestigating
We are currently investigating this issue.
10. April 2025 um 14:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10. April 2025 um 17:55 UTCmonitoring
We are continuing to monitor for any further issues.
10. April 2025 um 18:00 UTCresolved
This incident has been resolved.

Severely degraded performance - US Server Only

Beginn 10. März 2025 um 12:45 UTC 3h 27m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

SISc Web-ApplicationCalendar SyncCommunications

10. März 2025 um 13:20 UTCinvestigating
We are currently investigating this issue.
10. März 2025 um 13:34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10. März 2025 um 16:11 UTCresolved
This incident has been resolved.

Degraded Performance

Beginn 16. Februar 2025 um 07:50 UTC 2h 47m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

SISc Web-ApplicationCommunicationsCalendar Sync

16. Februar 2025 um 07:50 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16. Februar 2025 um 07:51 UTCidentified
At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.
16. Februar 2025 um 09:57 UTCmonitoring
We are running our database optimization task. We are monitoring the performance of the system(s)
16. Februar 2025 um 10:37 UTCresolved
This incident has been resolved.

SMS Delivery Impacted in United States of America

Beginn 23. Dezember 2024 um 17:45 UTC 9d 15h

IssuesGeringfügiger Vorfall

Betroffene Komponenten

CommunicationsCommunicationsCommunicationsCommunications

23. Dezember 2024 um 17:45 UTCinvestigating
We're experiencing an elevated level of undelivered SMS in the USA and are currently looking into the issue.
23. Dezember 2024 um 19:22 UTCidentified
The issue has been identified and a fix is being implemented.
24. Dezember 2024 um 18:20 UTCinvestigating
We are currently investigating this issue.
24. Dezember 2024 um 18:21 UTCidentified
We have identified the issue. We are working with our service provider(s) to resolve this.
25. Dezember 2024 um 18:37 UTCmonitoring
We are working with our service provider(s) to resolve this. Meanwhile, we have deployed a partial patch for this issue, and the support team has been informed of the workaround. The support team is reaching out to the impacted accounts. Please feel free to reach out to support for any assistance.
26. Dezember 2024 um 11:22 UTCmonitoring
We have released a fix to improve SMS delivery rates in the US. We have seen an improvement in delivery rates, and we are continuing to monitor the situation.
28. Dezember 2024 um 09:31 UTCmonitoring
We are continuing to monitor for any further issues.
2. Januar 2025 um 09:09 UTCresolved
This incident has been resolved.

Sign In Scheduling Outage

Beginn 2. Oktober 2024 um 09:30 UTC 2h 13m

OutageKritischer Vorfall

Betroffene Komponenten

SISc Web-Application

2. Oktober 2024 um 10:27 UTCidentified
The issue has been identified and a fix is being implemented.
2. Oktober 2024 um 10:28 UTCinvestigating
We are currently investigating this issue.
2. Oktober 2024 um 10:54 UTCidentified
Thank you for your patience. We are currently working to have this remedied, and will email you as soon as we have an update.
2. Oktober 2024 um 11:40 UTCmonitoring
A fix has been implemented and we are monitoring the results. Any calendar sync or messaging delays should be resolved shortly. Please contact help@signinscheduling.com if you continue to face any problems.
2. Oktober 2024 um 11:43 UTCresolved
This incident has been resolved.

Degradation of Service (Slowness)

Beginn 2. Oktober 2024 um 09:05 UTC 2h 38m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

SISc Web-Application

2. Oktober 2024 um 09:05 UTCinvestigating
We understand some users are experiencing Sign In Scheduling running slowly and we are investigating the issue. Please check the status page for updates.
2. Oktober 2024 um 09:22 UTCidentified
The issue has been identified and a fix is being implemented.
2. Oktober 2024 um 11:43 UTCresolved
This incident has been resolved.

Sign In Scheduling Outage

Beginn 12. September 2024 um 15:13 UTC 0m

OutageSchwerwiegender Vorfall

12. September 2024 um 15:32 UTCresolved
SISc experienced an outage for 10 minutes. This is now resolved, and SISc is functioning as expected.

Sign In Scheduling Outage

Beginn 7. August 2024 um 09:00 UTC 0m

OutageSchwerwiegender Vorfall

7. August 2024 um 09:13 UTCresolved
SISc experienced an outage for 05 minutes. This is now resolved, and SISc is functioning as expected.

Internal System Upgrade

Beginn 3. August 2024 um 11:42 UTC 44m

Pending

3. August 2024 um 11:42 UTCinvestigating
We are improving our internal system.
3. August 2024 um 11:43 UTCidentified
We are preparing the systems for the upgrade.
3. August 2024 um 12:27 UTCresolved
We have completed the internal system upgrade.

Degradation of availability affecting some accounts

Beginn 30. Juli 2024 um 10:00 UTC 0m

IssuesGeringfügiger Vorfall

30. Juli 2024 um 11:13 UTCresolved
Some users were reporting availability was appearing empty (but was behaving as expected on booking page/calendar etc). This issue did not affect all users and the issue has now been resolved.

US Server degradation

Beginn 17. Juli 2024 um 12:30 UTC 0m

OutageSchwerwiegender Vorfall

17. Juli 2024 um 14:07 UTCresolved
US server degradation between 1:41pm and 2pm

Sign In Scheduling Outage

Beginn 18. Juni 2024 um 09:45 UTC 1d 0h

OutageSchwerwiegender Vorfall

19. Juni 2024 um 10:09 UTCresolved
SISc experienced an outage for 07 minutes. This is now resolved, and SISc is functioning as expected.

Some users reporting Emails and SMS not been sent

Beginn 6. Juni 2024 um 06:29 UTC 38m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Communications

6. Juni 2024 um 06:29 UTCinvestigating
We are currently investigating this issue.
6. Juni 2024 um 06:33 UTCidentified
The issue has been identified and a fix is being implemented.
6. Juni 2024 um 06:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
6. Juni 2024 um 07:08 UTCresolved
This incident has been resolved.

Some users experiencing server errors

Beginn 14. November 2023 um 15:54 UTC 1h 18m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

SISc Web-Application

14. November 2023 um 15:54 UTCinvestigating
We're currently investigating an issue with a third party service
14. November 2023 um 16:11 UTCinvestigating
Fully operational. Continuing to monitor to ensure stability.
14. November 2023 um 17:11 UTCresolved
This incident has been resolved.

Delays on new booking notifications

Beginn 7. September 2023 um 11:00 UTC 0m

IssuesGeringfügiger Vorfall

8. September 2023 um 13:57 UTCresolved
Booking notifications were delayed for some customers for up to 6hrs.

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