Störungsverlauf von Abicart

We are currently experiencing a problem with the services not responding. We are working on this issue and will post an update as soon as possible.

We have identified the issue, related to an electrical fault, and are working on a solution.

We have identified that the disruption is related to an electrical fault in our local infrastructure. The fault is affecting the voltage, causing parts of our equipment to shut down as a protective measure to prevent hardware damage. It also affects our ability to redirect traffic to an alternative hosting environment as intended. Our technicians are working together with electricians to resolve the issue as soon as possible. We will also address the dependency that caused our redundancy to be affected in this situation. We apologize for the disruption and will provide another update as soon as we have more information.

A solution is now in place for the issue caused by the electrical fault in our local infrastructure, and affected services are operating normally again. We are continuing to monitor the situation closely and sincerely apologize for the disruption. In parallel, we are putting even greater focus on our ongoing work to remove dependencies between our hosting sites. This work began after the incident in early January, and several important changes have already been made. We will continue this effort to strengthen our redundancy and reduce the risk of similar situations affecting failover in the future.

Resolved - We are now closing this incident and returning to normal operations. Since the issue occurred on Wednesday, we have actively monitored our systems and followed up on related effects from the incident. After the restart, some services experienced limited availability due to parts of the server environment not being fully visible, which may have affected some users. These issues have been addressed as they were identified. The incident was caused by an electrical fault in our local infrastructure. We will continue our ongoing work to further separate dependencies between our hosting sites and strengthen our redundancy. We sincerely apologize for the disruption and thank you for your patience.

We are currently having issues with slow response times in our systems.

A temporary electical issue led to reduced capacity. It was quickly and all systems are now working normally.

The service disruption is still ongoing. Our technical team remains on site and is actively troubleshooting the issue. We have identified the cause as a chain of unrelated events, including redundant systems not being activated as expected. We apologize for the continued inconvenience and are working to restore full service as soon as possible.

This incident has been resolved.

We're sorry for the disruption yesterday and this morning — your patience helped us fix it fast. Here's what happened in plain terms: * What went wrong: Snow blocked a vent in our server room, causing a cooling failure and power issues. This led to storage problems and made Abicart and other Textalk-services \(Webarch, and Prenly\) unstable starting around 07:00 on Jan 11. * Our fixes: Team on-site rerouted power and added temporary cooling—most services back by afternoon. A morning traffic spike hit a temporary limit, but we adjusted it by 09:18; everything's running smoothly now. * What's next: We're reviewing routines and setups to prevent repeats. Email confirmations are fixed too. Thanks for bearing with us—we're committed to reliable service. Questions? Contact support.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently experiencing a technical issue and are working to resolve it as quickly as possible. Updates will follow.

Experiencing service disruptions due to a major power outage in Mölndal where our server hall is located. Our website, https://www.abicart.se/, is still down, but all webshops are back online and fully functional. You can access admin via https://admin.abicart.se/se/editor/ We're working to restore everything as quickly as possible!

Power has been restored and systems are back online. We are monitoring the situation closely.

Everything is back as normal running on main power again.

We are currently investigating this issue.

Certain Internet Service Providers seem to have had difficulties reaching DNS.

Some users experienced connectivity issues accessing our services. The issue appears to have been related to certain internet providers having trouble reaching our DNS. Service has since stabilized, and we continue to monitor the situation closely. If you still have issues with this, restart your modem (or other device).

We are currently investigating this issue.

Problem identified and a solution has been implemented. Monitoring,

This incident has been resolved.

We are currently investigating this issue.

Problem confirmed and identified. We are working on a solution.

A solution has been implemented. Order confirmations that were not sent are now queued for delivery. Monitoring to verify that everything works.

This issue has been resolved. All order confirmation emails that were in the queue have been delivered.

We have recently experienced an issue affecting some of our pricing usage data. The majority of our users remain unaffected and we are actively working to address and resolve the matter. If your shop is affected (prices not visible in shop front) please resave your price list usage: Go to Assortment -> Pricelists -> Usage -> Make sure the correct pricelists is connected to each choice -> Save. (Sortiment -> Prissättning -> Användande -> Se över vilka prislistor som ska användas var (även ev kundgrupper) -> Klicka på spara-knappen). We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding. Please follow this status page for further updates.

This incident has been resolved.

We are currently investigating this issue.

Systems are operational. We are investigating the cause and will post an update as soon as we know more.

The disturbance was caused by a problem with our internet provider. We will keep investigating the root cause of the issue, but as of now everything seems to be working again.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This has been resolved.

The file archive in admin is temporarily unavailable due to maintenance.

File archive available again. Monitoring the results.

This incident has been resolved.

Some admin pages were unavailable for edit. Resolved by 13:00 CET.

We had a short disturbance today between 11:19:34 and 11:23:00. This incident has been resolved.

We are currently investigating this issue.

We have identified and resolved a problem with our network provider. Monitoring issue.

During scheduled maintenance by one of our internet providers at last midnight, an inadvertent disruption occurred, resulting in the Internet connection used by Abicart being mistakenly disconnected. We are in active communication with the provider to gather more details. The maintenance was not completely finished due to the disruption, and a new maintenance window is necessary to rectify the situation. The exact timing remains undetermined, but we expect a brief downtime of only a minute or two, given that the upcoming maintenance is executed correctly. We are sorry for the inconvenience caused and appreciate your understanding, given that this situation is unfortunately beyond our direct control.

Due to technical issues that occurred yesterday, we now have an outage affecting the accessibility of both admin panels and individual stores. We have identified the cause of the problem and are working hard to resolve it as soon as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

Issue caused by big power outage locally to the servers. Backup generators kicked in but faced operational failure after some time. Our technicians are working on getting everything back up and running.

We have now begun the process of gradually restarting our systems. During the next hour, you may experience some instability in the services in connection with them starting to work. This is expected and part of the reboot process. Our engineering team is monitoring closely to ensure as smooth a transition as possible to full operation. We will inform you as soon as services are fully restored.

System is on it's way up. Monitoring the situation.

We are experiencing problems loading product pages and shopping carts. Our technical team is working on this and we expect a solution shortly.

This incident has been resolved.

Checkout not available in shopfront. We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are experiencing partial outage on our servers which effects storefronts and admin functions

This incident has been resolved.