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    Störungsverlauf von Accredible

    51 Accredible incidents · Oktober 2020 — official updates, affected components, duration and resolution details.

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    Analytics Service (EU Region) Disruption

    Beginn 19. Oktober 2026 um 06:15 UTC · 3h 9m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    EU - Analytics
    1. 19. Oktober 2026 um 06:15 UTCinvestigating

      Wir untersuchen derzeit dieses Problem.

    2. 19. Oktober 2026 um 07:16 UTCmonitoring

      Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

    3. 19. Oktober 2026 um 07:18 UTCmonitoring

      Wir werden weiterhin auf weitere Probleme achten.

    4. 19. Oktober 2026 um 09:24 UTCresolved

      Dieser Vorfall wurde behoben.

    Automatisch aus der offiziellen Störungsmeldung übersetzt.

    Intermittierende US API Ausfallzeiten

    Beginn 5. August 2026 um 08:08 UTC · 21m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    USA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 5. August 2026 um 08:08 UTCinvestigating

      We are investigating the issue.

    2. 5. August 2026 um 08:12 UTCinvestigating

      The API is operational, but we are still confirming root cause.

    3. 5. August 2026 um 08:25 UTCmonitoring

      We have identified the cause, and are working on future prevention.

    4. 5. August 2026 um 08:29 UTCresolved

      This incident has been resolved.

    Automatisch aus der offiziellen Störungsmeldung übersetzt.

    Analytics Service (US Region) Partial Outage

    Beginn 8. Mai 2026 um 05:42 UTC · 9h 59m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    AWS ec2-us-east-1USA - Analytics
    1. 8. Mai 2026 um 05:42 UTCinvestigating

      We are currently investigating this issue.

    2. 8. Mai 2026 um 08:38 UTCinvestigating

      We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.

    3. 8. Mai 2026 um 09:14 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 8. Mai 2026 um 14:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 8. Mai 2026 um 14:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 8. Mai 2026 um 15:41 UTCresolved

      The incident has been resolved and all our services are fully functional now.

    PDF Image rendering issue - EU server

    Beginn 24. Februar 2026 um 10:33 UTC · 12m

    Pending
    Betroffene Komponenten
    EU - Rendering (PDF & Image)
    1. 24. Februar 2026 um 10:33 UTCidentified

      We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

    2. 24. Februar 2026 um 10:45 UTCresolved

      This issue has been resolved. The issue lasted approximately 30 mins.

    Partial System outage - Third party service outage

    Beginn 18. November 2025 um 12:08 UTC · 5h 42m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard
    1. 18. November 2025 um 12:08 UTCinvestigating

      Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

    2. 18. November 2025 um 14:53 UTCmonitoring

      Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

    3. 18. November 2025 um 17:50 UTCresolved

      Our Third-Party provider has confirmed that this issue has been resolved.

    Analytics Pages Not Loading - Third-Party service partial outage

    Beginn 20. Oktober 2025 um 10:50 UTC · 18h 39m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    AWS ec2-us-east-1USA - Analytics
    1. 20. Oktober 2025 um 10:50 UTCmonitoring

      Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    2. 20. Oktober 2025 um 16:50 UTCmonitoring

      Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    3. 21. Oktober 2025 um 05:30 UTCresolved

      This incident has been resolved.

    Spreadsheet Upload error - Create Credentials

    Beginn 6. Oktober 2025 um 14:34 UTC · 30m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    EU - CredentialsUSA - CredentialsSandbox - Credentials
    1. 6. Oktober 2025 um 14:34 UTCidentified

      We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

    2. 6. Oktober 2025 um 14:59 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6. Oktober 2025 um 15:04 UTCresolved

      Issue has been resolved

    Performance Degradation for the PWL Domains on USA - Credentials server

    Beginn 17. September 2025 um 15:00 UTC · 0m

    IssuesGeringfügiger Vorfall
    1. 17. September 2025 um 16:35 UTCresolved

      We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

    US Platform Performance Degredation

    Beginn 11. September 2025 um 15:25 UTC · 3h 36m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard
    1. 11. September 2025 um 15:25 UTCinvestigating

      We are currently investigating this issue.

    2. 11. September 2025 um 16:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11. September 2025 um 18:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11. September 2025 um 19:01 UTCresolved

      This incident has been resolved.

    System outage - US Server

    Beginn 3. September 2025 um 13:00 UTC · 0m

    OutageSchwerwiegender Vorfall
    1. 3. September 2025 um 13:47 UTCresolved

      We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

    Degraded performance on EU

    Beginn 3. Juli 2025 um 08:27 UTC · 3h 5m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard
    1. 3. Juli 2025 um 08:27 UTCinvestigating

      We are currently investigating this issue.

    2. 3. Juli 2025 um 09:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3. Juli 2025 um 09:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3. Juli 2025 um 11:32 UTCresolved

      This incident has been resolved.

    Spotlight Directory page is not loading

    Beginn 6. Juni 2025 um 15:03 UTC · 0m

    Pending
    Betroffene Komponenten
    USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory
    1. 6. Juni 2025 um 15:03 UTCresolved

      Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

    Email delivery delays

    Beginn 8. Januar 2025 um 12:36 UTC · 52m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 8. Januar 2025 um 12:36 UTCidentified

      We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    2. 8. Januar 2025 um 13:28 UTCresolved

      This incident has been resolved.

    Recipient Activity page is not loading

    Beginn 6. Januar 2025 um 13:19 UTC · 28m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    USA - AnalyticsEU - Analytics
    1. 6. Januar 2025 um 13:19 UTCinvestigating

      We are currently investigating this issue.

    2. 6. Januar 2025 um 13:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6. Januar 2025 um 13:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6. Januar 2025 um 13:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6. Januar 2025 um 13:47 UTCresolved

      This incident has been resolved.

    Partial outage

    Beginn 20. November 2024 um 14:48 UTC · 3h 12m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    USA - Analytics
    1. 20. November 2024 um 14:48 UTCidentified

      We have partial outage - Some users are not able to access analytics

    2. 20. November 2024 um 17:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. November 2024 um 18:00 UTCresolved

      This incident has been resolved.

    Insights Analytics Outage on US Region

    Beginn 20. November 2024 um 10:06 UTC · 1h 37m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    USA - Analytics
    1. 20. November 2024 um 10:06 UTCinvestigating

      We are currently investigating this issue.

    2. 20. November 2024 um 10:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20. November 2024 um 10:20 UTCmonitoring

      We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

    4. 20. November 2024 um 11:43 UTCresolved

      This incident has been resolved.

    Email delivery delays

    Beginn 14. November 2024 um 16:45 UTC · 3h 41m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 14. November 2024 um 16:45 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14. November 2024 um 17:08 UTCidentified

      We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    3. 14. November 2024 um 20:27 UTCresolved

      This incident has been resolved.

    Slow running background jobs

    Beginn 6. November 2024 um 20:07 UTC · 1h 4m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    USA - APIUSA - Dashboard
    1. 6. November 2024 um 20:07 UTCmonitoring

      We are seeing delays in background processing such as email delivery.

    2. 6. November 2024 um 21:11 UTCresolved

      This incident has been resolved.

    Analytics Service (EU Region) Disruption

    Beginn 6. November 2024 um 15:14 UTC · 59m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    EU - Analytics
    1. 6. November 2024 um 15:14 UTCinvestigating

      We are currently investigating this issue.

    2. 6. November 2024 um 15:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6. November 2024 um 15:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6. November 2024 um 16:13 UTCresolved

      This incident has been resolved.

    System outage

    Beginn 8. Oktober 2024 um 12:40 UTC · 3h 10m

    OutageKritischer Vorfall
    Betroffene Komponenten
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 8. Oktober 2024 um 12:40 UTCinvestigating

      We are currently investigating this issue.

    2. 8. Oktober 2024 um 12:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8. Oktober 2024 um 15:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 8. Oktober 2024 um 15:50 UTCresolved

      This incident has been resolved.