Störungsverlauf von Accredible

1. 5. August 2026 um 08:08 UTCinvestigating

   We are investigating the issue.

2. 5. August 2026 um 08:12 UTCinvestigating

   The API is operational, but we are still confirming root cause.

3. 5. August 2026 um 08:25 UTCmonitoring

   We have identified the cause, and are working on future prevention.

4. 5. August 2026 um 08:29 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Mai 2026 um 05:42 UTCinvestigating

   We are currently investigating this issue.

2. 8. Mai 2026 um 08:38 UTCinvestigating

   We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.

3. 8. Mai 2026 um 09:14 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 8. Mai 2026 um 14:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 8. Mai 2026 um 14:31 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 8. Mai 2026 um 15:41 UTCresolved

   The incident has been resolved and all our services are fully functional now.

1. 24. Februar 2026 um 10:33 UTCidentified

   We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

2. 24. Februar 2026 um 10:45 UTCresolved

   This issue has been resolved. The issue lasted approximately 30 mins.

1. 18. November 2025 um 12:08 UTCinvestigating

   Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

2. 18. November 2025 um 14:53 UTCmonitoring

   Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

3. 18. November 2025 um 17:50 UTCresolved

   Our Third-Party provider has confirmed that this issue has been resolved.

1. 20. Oktober 2025 um 10:50 UTCmonitoring

   Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

2. 20. Oktober 2025 um 16:50 UTCmonitoring

   Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

3. 21. Oktober 2025 um 05:30 UTCresolved

   This incident has been resolved.

1. 6. Oktober 2025 um 14:34 UTCidentified

   We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

2. 6. Oktober 2025 um 14:59 UTCidentified

   We are continuing to work on a fix for this issue.

3. 6. Oktober 2025 um 15:04 UTCresolved

   Issue has been resolved

1. 17. September 2025 um 16:35 UTCresolved

   We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

1. 11. September 2025 um 15:25 UTCinvestigating

   We are currently investigating this issue.

2. 11. September 2025 um 16:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 11. September 2025 um 18:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11. September 2025 um 19:01 UTCresolved

   This incident has been resolved.

1. 3. September 2025 um 13:47 UTCresolved

   We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

1. 3. Juli 2025 um 08:27 UTCinvestigating

   We are currently investigating this issue.

2. 3. Juli 2025 um 09:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3. Juli 2025 um 09:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3. Juli 2025 um 11:32 UTCresolved

   This incident has been resolved.

1. 6. Juni 2025 um 15:03 UTCresolved

   Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

1. 8. Januar 2025 um 12:36 UTCidentified

   We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

2. 8. Januar 2025 um 13:28 UTCresolved

   This incident has been resolved.

1. 6. Januar 2025 um 13:19 UTCinvestigating

   We are currently investigating this issue.

2. 6. Januar 2025 um 13:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 6. Januar 2025 um 13:30 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 6. Januar 2025 um 13:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6. Januar 2025 um 13:47 UTCresolved

   This incident has been resolved.

1. 20. November 2024 um 14:48 UTCidentified

   We have partial outage - Some users are not able to access analytics

2. 20. November 2024 um 17:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20. November 2024 um 18:00 UTCresolved

   This incident has been resolved.

1. 20. November 2024 um 10:06 UTCinvestigating

   We are currently investigating this issue.

2. 20. November 2024 um 10:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 20. November 2024 um 10:20 UTCmonitoring

   We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

4. 20. November 2024 um 11:43 UTCresolved

   This incident has been resolved.

1. 14. November 2024 um 16:45 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 14. November 2024 um 17:08 UTCidentified

   We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

3. 14. November 2024 um 20:27 UTCresolved

   This incident has been resolved.

1. 6. November 2024 um 20:07 UTCmonitoring

   We are seeing delays in background processing such as email delivery.

2. 6. November 2024 um 21:11 UTCresolved

   This incident has been resolved.

1. 6. November 2024 um 15:14 UTCinvestigating

   We are currently investigating this issue.

2. 6. November 2024 um 15:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6. November 2024 um 15:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6. November 2024 um 16:13 UTCresolved

   This incident has been resolved.

1. 8. Oktober 2024 um 12:40 UTCinvestigating

   We are currently investigating this issue.

2. 8. Oktober 2024 um 12:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. Oktober 2024 um 15:50 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 8. Oktober 2024 um 15:50 UTCresolved

   This incident has been resolved.

1. 26. Juni 2024 um 14:44 UTCinvestigating

   We are currently investigating this issue.

2. 26. Juni 2024 um 15:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. Juni 2024 um 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26. Juni 2024 um 16:26 UTCresolved

   This incident has been resolved.