Störungsverlauf von Afterpay

1. 23. September 2026 um 00:46 UTCmonitoring

   Einige Afterpay-Konsumenten in den USA haben intermittierende Probleme beim Versuch, auf Händler-Websites zu überprüfen. Betroffene Benutzer konnten möglicherweise kein Ausgabenlimit erhalten oder einen Kauf abschließen. Das Problem wurde durch eine interne Datenbankstörung verursacht, die sich vorübergehend auf die Bestelldienste auswirkte. Wir haben die Ursache identifiziert und gemildert und beobachten weiterhin.

2. 23. September 2026 um 01:05 UTCresolved

   Wir haben bestätigt, dass der Checkout-Service voll funktionsfähig ist. Vielen Dank für Ihre Geduld.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 3. September 2026 um 00:27 UTCinvestigating

   Wir erleben derzeit eine Störung, die einen Teil unserer Fähigkeit beeinträchtigt, auf Kundensupportanfragen zu reagieren. Unser Team arbeitet aktiv daran, dieses Problem so schnell wie möglich zu lösen. Wir schätzen Ihre Geduld und werden Updates bereitstellen, sobald weitere Informationen verfügbar sind.

2. 3. September 2026 um 01:55 UTCresolved

   Die Störung, die sich auf unsere Fähigkeit auswirkt, auf Kundensupportanfragen zu reagieren, wurde behoben. Unser Team ist wieder online und bearbeitet Kontakte normal. Wir entschuldigen uns für eventuelle Verzögerungen und danken Ihnen für Ihre Geduld.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 15. August 2026 um 04:45 UTCinvestigating

   Wir erleben derzeit intermittierende Störungen bei der Mastercard-Zahlungsabwicklung. Als Workaround empfehlen wir Kunden, eine Nicht-Mastercard-Zahlungsform zu verwenden, falls verfügbar. Ihre Fähigkeit, Zahlungen zu akzeptieren, ist unsere oberste Priorität und unser Engineering-Team untersucht dieses Problem. Wir schätzen Ihre Geduld während dieser Störung.

2. 15. August 2026 um 05:55 UTCresolved

   Das vorherige Problem mit der Mastercard-Zahlungsverarbeitung wurde nun behoben. Wir schätzen Ihre Geduld während dieses Lösungsprozesses.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. Juli 2026 um 22:46 UTCinvestigating

   Wir haben derzeit ein problem mit unserem in-app-support-chat, bei dem antworten möglicherweise nicht angezeigt werden. Wenn Sie Hilfe benötigen, kontaktieren Sie uns bitte per E-Mail oder Telefon. US: 1 833 844 8095 Kanada: 1 833 918 6111 Australien: Neuseeland: Wir entschuldigen uns für die Unannehmlichkeiten und arbeiten daran, dies so schnell wie möglich zu beheben.

2. 20. Juli 2026 um 23:32 UTCresolved

   Unser team hat das vorherige problem mit dem in-app-support-chat behoben. Wir schätzen Ihre Geduld, als wir daran gearbeitet haben, dieses Problem zu lösen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 10. Juli 2026 um 18:09 UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. 10. Juli 2026 um 18:21 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 3. Juli 2026 um 00:21 UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. 3. Juli 2026 um 00:45 UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. 3. Juli 2026 um 03:41 UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. 3. Juli 2026 um 04:13 UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. 2. Juli 2026 um 05:24 UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. 2. Juli 2026 um 05:57 UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. 8. Mai 2026 um 04:17 UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8. Mai 2026 um 05:37 UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. 8. Mai 2026 um 06:37 UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. 8. Mai 2026 um 13:32 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 8. Mai 2026 um 03:20 UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8. Mai 2026 um 03:28 UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. 8. Mai 2026 um 03:35 UTCresolved

   Service has returned to normal.

1. 8. Mai 2026 um 00:45 UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. 8. Mai 2026 um 01:10 UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. 8. Mai 2026 um 01:27 UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. 8. Mai 2026 um 02:08 UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. 6. Mai 2026 um 18:37 UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. 6. Mai 2026 um 18:56 UTCresolved

   We can confirm that this issue is now resolved.

1. 20. März 2026 um 02:53 UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. 20. März 2026 um 03:30 UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. 18. Februar 2026 um 09:45 UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. 18. Februar 2026 um 09:45 UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. 18. Februar 2026 um 09:45 UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. 18. Februar 2026 um 09:45 UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. 18. Februar 2026 um 09:45 UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. 18. Februar 2026 um 09:45 UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. 18. Februar 2026 um 09:45 UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. 18. Februar 2026 um 09:45 UTCinvestigating

   The team is actively investigating the issue.

4. 18. Februar 2026 um 09:45 UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. 18. Februar 2026 um 09:45 UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. 18. Februar 2026 um 09:45 UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. 18. Februar 2026 um 09:45 UTCresolved

   Services is now restored and we will continue to monitor.

8. 18. Februar 2026 um 09:45 UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. 18. Februar 2026 um 09:45 UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. 18. Februar 2026 um 09:45 UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

11. 18. Februar 2026 um 09:45 UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

12. 18. Februar 2026 um 09:45 UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. 18. Februar 2026 um 09:45 UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

1. 18. Februar 2026 um 09:45 UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. 18. Februar 2026 um 09:45 UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.