50 Alchemer incidents · August 2020 — official updates, affected components, duration and resolution details.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Amazon Web Services major disruption is causing login page failures https://health.aws.amazon.com/health/status
Amazon Web Services outage has been resolved. https://health.aws.amazon.com/health/status
We are currently investigating this issue.
This issue has been identified and a fix is being implemented.
This incident has been resolved
Some respondents are unable to access and complete surveys. We're aware of this and our engineering and operations teams are working urgently to resolve this. We will update you here with the latest information.
Intermittent errors are occurring for respondents taking surveys based on accounts on the EU service. Our engineers are investigating currently to find and fix the source of the problem. Please click the subscribe button to receive further updates as we work to resolve this issue as soon as possible.
We continue to see some impact from yesterday's incident caused by the AWS outage. Reports are not loading properly. Our Engineers are working with AWS to resolve the issue as quickly as possible.
This incident has been resolved.
The incident caused by the AWS outage has been resolved. All systems have been restored.
The incident caused by the AWS outage has been resolved. All systems have been restored.
The incident caused by the AWS outage has been resolved. All systems have been restored.
We are currently experiencing performance issues on loading and downloading exports. We are investigating the issue to restore performance as rapidly as possible.
We are continuing to investigate this issue.
There are also delays in response processing but data is gathered safely. We have all-hands-on-deck investigating the root cause and we will post updates regularly. We apologize for the inconvenience!
We are continuing to investigate the issue. Thank you for your patience!
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and we are currently working towards implementing a fix.
We are continuing to work on a fix for this issue.
Our Engineers are actively engaged on fixing the root cause in the shortest time. We sincerely apologize for the inconvenience!
This incident has been resolved.
Some customers are unable to access Alchemer.com. Survey taking is not affected and data continues to be collected. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know we are working hard to get everything up and running and we will update you here with the latest information.
The issue has been identified and we are currently working with our Domain partner to resolve the issue.
We are continuing to work on a fix for this issue.
The issue has been identified and we are continuing to work with our Domain partner to resolve the issue.
We are continuing to work on a fix for the issue together with our Domain partner.
Thank you for your patience so far! Our Engineers are still actively engaged with our Domain partner to resolve the issue in the shortest time.
Engineering is still engaged with the domain provider to work towards a solution. We apologize for the inconvenience!
Alchemer is experiencing an outage related to an adverse action from our domain provider. We are working diligently to address the issue and will provide regular updates here. Impacts may include access to the application, survey taking or email communication with Alchemer. If you would like to speak to someone, please contact us at 1-800-609-6480.
This incident has been resolved. Engineering cleared the issue with our domain provider and our application performance was restored. Thank you for your understanding while we worked on fixing this!
Intermittent errors are occurring for respondents taking surveys based on accounts on the EU service. Our engineers are investigating currently to find and fix the source of the problem. Please click the subscribe button to receive further updates as we work to resolve this issue as soon as possible.
Survey taking and response processing were restored. Engineering continues monitoring our systems to ensure stability.
Intermittent errors are occurring for respondents taking surveys based on accounts on the EU service. Our Engineers are investigating currently to find and fix the source of the problem. Please click the subscribe button to receive further updates as we work to resolve this issue as soon as possible!
Engineering identified the root cause and implemented a fix that allows Survey Taking to work as intended. Response Processing is also catching up and delayed responses should start coming in as soon as the web servers process them.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We have identified an issue causing survey taking for US and CA-based surveys to return error messages to respondents. Our team is working swiftly to restore normal service as fast as possible.
We are continuing to work on a fix for this issue.
Our teams are continuing to work to resolve the issues impacting US survey taking at this time. More information to follow.
We have been able to resolve issues impacting US-based survey taking and are continuing to monitor the situation to ensure full resolution.
We are to work to resolve continued survey taking issues on the US service. More information to follow
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware of an issue causing survey links on the EU-service to consistently return error messages to respondents upon opening. Our system administrators are working swiftly to resolve the issue. More information to follow.
Our system administrators have been able to identify the source of the issue and stabilize the issue. Survey links are loading consistently without error message at this time and we are monitoring the situation.
Survey links on the EU service have been returned to standard performance. We are continuing to monitor the situation.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Technology team is aware and continues to work to improve our current application performance issues. We do expect to see performance improvements throughout this evening.
Thank you for your patience. Our Technology team is aware and continues to work to improve our current application performance issues. We continue to see improvements and responses are being processed. Any new changes or information will be posted here immediately.
Our Technology team continues to work to resolve issues impacting application performance for our US-based service. We are seeing improvements occur within the last thirty minutes and expect efforts to continue improvements going forward to resolve issues impacting the application, API, and reporting availability.
Stability of the US application is continuing to return to standard performance. We are still engaged in troubleshooting isolated areas that remain more impacted that the majority of the service. Our teams continue to investigate issues being reported involving access to reports, email campaigns, and the API, but the broader impact is diminishing. More information to follow.
The application has been restored to standard functionality as of now. Our teams are continuing to monitor and investigate any isolated incidents that occur in order to ensure continued stability. Thank you for your patience.
We are investigating issues with logging into the EU-based application. Our engineers are working as swiftly as possible to restore normal service. More information to follow.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Response Processing Delays causing new responses not to show up in Individual Responses. Engineering is currently online investigating.
We are continuing to investigate this issue.
Engineering implemented a fix and Response Processing has been restored back to normal. New responses should be starting to display in-app shortly.
We are currently deploying a resolution for degraded response processing that has been taking place recently. You may experience oddities such as seemingly missing responses and slowdowns of the application as we actively work on the issue. Thank you for your patience, we expect to have this fully resolved soon.
We are continuing to monitor for any further issues.
A fix has been implemented. We continue to monitor to ensure responses continue to process. Thank you for your patience.
This incident has been resolved.