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50 Alsoenergy incidents · August 2024 — official updates, affected components, duration and resolution details.
We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.
We are actively working with our vendor partners to upgrade the CatM data processing infrastructure. We appreciate your patience as we work to improve performance.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
PowerTrack connectivity has been restored. Data ingestion for some sites is still catching up and may show a short delay.
We are continuing to monitor for any further issues.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating delays with some LGate modems.
This incident has been resolved.
Some customers may experience a delay with their modem heartbeats.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers may experience delays with their data. We are working to identify and resolve this issue as soon as possible.
This incident has been resolved.
We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing data ingest delays. We are actively investigating the issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Some customers may experience data ingest delays. We've identified the issue and have implemented a fix. We expect the data backlog to be resolved shortly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing communication issues between few PL1K sites coming to LocusNoc, and our team is working to restore connectivity.
We are continuing to investigate this issue.
This incident has been resolved.
We are seeing degraded performance when viewing web pages within PowerTrack.
We are continuing to investigate this issue.
This incident has been resolved.
We are seeing degraded performance when viewing web pages within PowerTrack. A maintenance is being scheduled for tonight, 11/24/2025 at 6:00 PM MT to address the issue.
This incident has been resolved.
Some customers may experience data ingestion delays. We are currently investigating the issue.
We've identified the issue and implemented the fix. We are monitoring the situation and waiting for the data backlog to catch up.
We are continuing to investigate issues with data ingest delays.
We've identified and resolved an issue that prevented files and hardware lists from loading properly. The problem was caused by scheduled maintenance that temporarily affected access to our datastore for the hardware lists and files. Functionality for loading these objects is now restored. We are continuing to investigate the data ingest delay.
We've identified and resolved an issue that was causing delays in data ingest. Your sites and devices are now recovering and automatically backfilling missing data from the affected period. You should not experience any data loss or gaps. We appreciate your patience.
This incident has been resolved.
Data Ingestion is currently severely impacted due to regional outages at AWS. We are closely monitoring the situation and will provide updates as we learn more.
Critical AWS services required for data ingestion to function are still down. We continue to monitor this outage and will provide update as we learn more.
Data ingest continues to be critically impacted. However, we are seeing initial signs of recovery of critical AWS services. We appreciate everyone's patience as we continue to navigate this global outage.
Data ingest has begun recovery. We are now processing through the significant backlog of data.
We are continuing to process through the large backlog of data caused by the AWS outage. Some customers may experience data delays up to several hours until we finish processing the entirety of the data.
This incident has been resolved.
Some customers may experience data ingest delays. We've identified the issue and have implemented a fix. We expect the data backlog to be resolved shortly.
This incident has been resolved.
We've identified a condition in some alert configurations resulting in unexpected activation. A maintenance event is currently being scheduled to address the condition.
This incident has been resolved.
We are experiencing data ingest delays. We are currently investigating the issue and will provide updates soon.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.