Störungsverlauf von Altmetric

1. 18. September 2026 um 19:12 UTCinvestigating

   Wir untersuchen derzeit einen intermittierenden Ausfall der Altmetric Details API, der dazu führt, dass periodische Fehlerintervalle von der API zurückgegeben werden.

2. 18. September 2026 um 19:12 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 18. September 2026 um 22:10 UTCmonitoring

   Es wurde ein Fix implementiert, von dem wir zuversichtlich sind, dass er die intermittierenden Details-API-Ausfälle behoben hat, und wir überwachen die Situation weiterhin.

4. 19. September 2026 um 09:17 UTCresolved

   Es wurden keine weiteren Ausfälle festgestellt, so dass der Vorfall nun als behoben gilt.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 11. August 2026 um 09:03 UTCidentified

   We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.

2. 11. August 2026 um 22:14 UTCresolved

   The processing backlog has cleared and attention sources are updating normally again.

1. 6. August 2026 um 18:51 UTCidentified

   Wir erleben derzeit eine Verzögerung bei der Sammlung von Nachrichtenmeldungen. Dies wird durch einen anhaltenden Ausfall bei einem unserer Upstream-Nachrichtendatenanbieter verursacht, der sich auf die Verfügbarkeit ihres Feeds auswirkt. Andere Aufmerksamkeitsquellen sind nicht betroffen. Der Anbieter hat bestätigt, dass er an einem Fix arbeitet und derzeit erwartet, dass der Service innerhalb der nächsten Tage wiederhergestellt wird. Wir werden ein Update veröffentlichen, sobald wir weitere Informationen haben.

2. 7. August 2026 um 11:10 UTCidentified

   Der ausfall bei unserem vorgelagerten nachrichtendatenanbieter läuft weiter und die sammlung von nachrichten bleibt pausiert. Andere Aufmerksamkeitsquellen sind nicht betroffen. Der Anbieter hat bestätigt, dass er erwartet, am Wochenende mit der Wiederherstellung des Dienstes zu beginnen. Wir werden ein Update veröffentlichen, sobald die Sammlung wieder aufgenommen wird.

3. 9. August 2026 um 21:44 UTCidentified

   Der ausfall bei unserem vorgelagerten nachrichtendatenanbieter läuft weiter und die sammlung von nachrichten bleibt pausiert. Andere Aufmerksamkeitsquellen sind nicht betroffen. Der Anbieter erwartet, dass sein Service am Montag wieder online geht, vorbehaltlich eigener Tests. Wir werden ein Update veröffentlichen, sobald die Sammlung wieder aufgenommen wird.

4. 10. August 2026 um 22:44 UTCidentified

   Der ausfall bei unserem vorgelagerten nachrichtendatenanbieter läuft weiter und die sammlung von nachrichten bleibt pausiert. Andere Aufmerksamkeitsquellen sind nicht betroffen. Der Anbieter hat den Dienst intern wiederhergestellt und testet ihn über Nacht, wobei die Veröffentlichung erwartet wird, sobald der Test abgeschlossen ist. Wir werden ein Update veröffentlichen, sobald die Sammlung wieder aufgenommen wird.

5. 11. August 2026 um 09:00 UTCmonitoring

   Unser Upstream-Nachrichtendatenanbieter hat den Zugriff auf seine API wiederhergestellt und die Sammlung von Nachrichten wurde wieder aufgenommen. Inhalte, die während des Ausfalls veröffentlicht werden, werden auf ihrer Seite neu aufbereitet und können einige Tage dauern, bis sie vollständig verfügbar sind. Wir werden ein Update veröffentlichen, sobald der Backlog gelöscht ist.

6. 11. August 2026 um 22:16 UTCmonitoring

   Unser Upstream-News-Datenanbieter verarbeitet die während des Ausfalls veröffentlichten Inhalte immer noch neu. Die Erwähnungssammlung selbst wurde wieder aufgenommen, und Erwähnungen aus dem betroffenen Zeitraum werden weiterhin erscheinen, wenn die Wiederaufbereitung abgeschlossen ist. Wir werden ein Update veröffentlichen, sobald es fertig ist.

7. 13. August 2026 um 13:19 UTCresolved

   News mention collection läuft wieder normal. Einige verbleibende inhalte aus der ausfallzeit werden immer noch von unserem vorgelagerten provider aufbereitet, so dass eine kleine anzahl von erwähnungen aus diesem fenster in den nächsten tagen weiterhin erscheinen kann.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 29. Juli 2026 um 20:38 UTCidentified

   Ein Datenverarbeitungsverzögerungsproblem wurde für den Altmetric Explorer identifiziert. Die Ursache wurde behoben und die Datenverarbeitung holt nun auf. Wir erwarten einige Datenabweichungen im Altmetric Explorer, bis der Datenstrom vollständig wiederhergestellt ist. Wir werden aktualisieren, sobald dies abgeschlossen ist.

2. 30. Juli 2026 um 15:16 UTCresolved

   Probleme wurden gelöst und der Datenstrom ist nun vollständig aufgeholt.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 26. Mai 2026 um 21:35 UTCinvestigating

   We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.

2. 27. Mai 2026 um 22:53 UTCmonitoring

   Data processing delays have now resolved, we are continuing to monitor to ensure no further issues

3. 1. Juni 2026 um 10:47 UTCresolved

   This incident has been resolved.

1. 1. Februar 2026 um 11:24 UTCinvestigating

   Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.

2. 1. Februar 2026 um 11:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1. Februar 2026 um 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. Februar 2026 um 15:47 UTCresolved

   This incident has been resolved.

1. 18. November 2025 um 12:07 UTCidentified

   A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.

2. 18. November 2025 um 12:34 UTCidentified

   Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

3. 18. November 2025 um 13:18 UTCidentified

   Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point.

4. 18. November 2025 um 15:04 UTCmonitoring

   Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same.

5. 18. November 2025 um 18:05 UTCresolved

   Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident.

1. 3. November 2025 um 09:45 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 3. November 2025 um 09:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 3. November 2025 um 11:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 3. November 2025 um 13:34 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved.

1. 21. Oktober 2025 um 16:50 UTCinvestigating

   We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.

2. 21. Oktober 2025 um 18:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21. Oktober 2025 um 18:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21. Oktober 2025 um 19:16 UTCresolved

   This incident has been resolved.

1. 28. Mai 2025 um 12:48 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 28. Mai 2025 um 12:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. Mai 2025 um 13:07 UTCinvestigating

   Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.

4. 28. Mai 2025 um 15:01 UTCmonitoring

   A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.

5. 28. Mai 2025 um 19:18 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.

1. 9. Mai 2025 um 10:50 UTCidentified

   There might be some data delays in a small subset of research outputs processed between Wed-Fri that we're currently reprocessing to make sure they're up to date.

2. 9. Mai 2025 um 13:38 UTCmonitoring

   Research outputs are being processed now. We expect the full reprocessing to take less than 5h.

3. 9. Mai 2025 um 18:46 UTCresolved

   All data has been reprocessed successfully. Incident resolved.

1. 13. Februar 2025 um 10:49 UTCmonitoring

   We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.

2. 13. Februar 2025 um 17:57 UTCresolved

   The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.

1. 29. November 2024 um 09:41 UTCinvestigating

   We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.

2. 29. November 2024 um 13:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29. November 2024 um 16:30 UTCresolved

   All systems are now operating normally so we are closing this incident.

1. 29. Oktober 2024 um 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 29. Oktober 2024 um 17:19 UTCidentified

   A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date

3. 29. Oktober 2024 um 18:31 UTCmonitoring

   Data reprocessing is done and we're now monitoring the results.

4. 29. Oktober 2024 um 23:57 UTCresolved

   This incident has been resolved.

1. 22. Oktober 2024 um 08:35 UTCinvestigating

   We are currently investigating this issue.

2. 22. Oktober 2024 um 09:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22. Oktober 2024 um 12:35 UTCresolved

   This incident has been resolved.

1. 16. Oktober 2024 um 06:45 UTCinvestigating

   We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.

2. 16. Oktober 2024 um 07:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 16. Oktober 2024 um 08:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16. Oktober 2024 um 10:25 UTCmonitoring

   We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.

5. 16. Oktober 2024 um 15:44 UTCresolved

   This incident has been resolved.

1. 24. September 2024 um 16:27 UTCinvestigating

   We are currently investigating data delays related to upgrade maintenance work performed earlier today. No interruptions to application service have been reported or are expected but new mentions are not currently being processed and updated across our products. We will update as more information becomes available.

2. 24. September 2024 um 16:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. September 2024 um 08:41 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26. September 2024 um 09:22 UTCmonitoring

   A fix has been implemented and we're monitoring the results. The data processing delays only affect news from the day before.

5. 29. September 2024 um 09:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 29. September 2024 um 09:52 UTCresolved

   This incident has been resolved.

1. 25. Februar 2024 um 09:44 UTCinvestigating

   We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.

2. 25. Februar 2024 um 10:17 UTCidentified

   The cause of the data delays has been identified and the team is now working on a solution

3. 25. Februar 2024 um 11:09 UTCmonitoring

   Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete

4. 25. Februar 2024 um 14:06 UTCresolved

   Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.

1. 28. Oktober 2023 um 13:25 UTCinvestigating

   We are currently investigating an on-going outage of the Altmetric Details API (api.altmetric.com). We will provide further details once we have identified the cause and a resolution pathway.

2. 28. Oktober 2023 um 13:46 UTCmonitoring

   The Altmetric Details API and Detail Pages are now operational again. We are continuing to monitor the situation to ensure full resolution.

3. 29. Oktober 2023 um 11:43 UTCresolved

   This incident has been resolved.

1. 28. Juli 2023 um 11:16 UTCinvestigating

   We are currently investigating reports of intermittent access issues to the Altmetric Explorer and will update when further details are available.

2. 28. Juli 2023 um 14:49 UTCmonitoring

   The root cause of the issues being reported has been identified and a configuration change has been put in place to mitigate the issues. We are continuing to monitor for further reports of connection issues.

3. 28. Juli 2023 um 16:31 UTCresolved

   Continued monitoring has not revealed any more connection issues and no further reports have been received.