53 Altmetric incidents · November 2017 — official updates, affected components, duration and resolution details.
We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.
The processing backlog has cleared and attention sources are updating normally again.
We are currently experiencing a delay in the collection of news mentions. This is caused by an ongoing outage at one of our upstream news data providers, which is affecting the availability of their feed. Other attention sources are unaffected. The provider has confirmed they are working on a fix and currently expect service to be restored within the next couple of days. We will post an update as soon as we have more information.
The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has confirmed they expect to begin restoring service over the weekend. We will post an update as soon as collection resumes.
The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider expects their service to begin coming back online during Monday, subject to their own testing. We will post an update as soon as collection resumes.
The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has restored the service internally and is testing it overnight, with release expected once that testing completes. We will post an update as soon as collection resumes.
Our upstream news data provider has restored access to their API and news mention collection has resumed. Content published during the outage is being reprocessed on their side and may take a few days to become fully available. We will post an update once that backlog has cleared.
Our upstream news data provider is still reprocessing the content published during the outage. News mention collection itself has resumed, and mentions from the affected period will continue to appear as that reprocessing completes. We will post an update once it has finished.
Ein Datenverarbeitungsverzögerungsproblem wurde für den Altmetric Explorer identifiziert. Die Ursache wurde behoben und die Datenverarbeitung holt nun auf. Wir erwarten einige Datenabweichungen im Altmetric Explorer, bis der Datenstrom vollständig wiederhergestellt ist. Wir werden aktualisieren, sobald dies abgeschlossen ist.
Probleme wurden gelöst und der Datenstrom ist nun vollständig aufgeholt.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.
Data processing delays have now resolved, we are continuing to monitor to ensure no further issues
This incident has been resolved.
Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.
Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point.
Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same.
Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident.
We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results
The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved.
We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
We are continuing to investigate this issue.
Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.
A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.
The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.
There might be some data delays in a small subset of research outputs processed between Wed-Fri that we're currently reprocessing to make sure they're up to date.
Research outputs are being processed now. We expect the full reprocessing to take less than 5h.
All data has been reprocessed successfully. Incident resolved.
We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.
The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.
We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.
A fix has been implemented and we are monitoring the results.
All systems are now operating normally so we are closing this incident.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date
Data reprocessing is done and we're now monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.
This incident has been resolved.
We are currently investigating data delays related to upgrade maintenance work performed earlier today. No interruptions to application service have been reported or are expected but new mentions are not currently being processed and updated across our products. We will update as more information becomes available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we're monitoring the results. The data processing delays only affect news from the day before.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.
The cause of the data delays has been identified and the team is now working on a solution
Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete
Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.
We are currently investigating an on-going outage of the Altmetric Details API (api.altmetric.com). We will provide further details once we have identified the cause and a resolution pathway.
The Altmetric Details API and Detail Pages are now operational again. We are continuing to monitor the situation to ensure full resolution.
This incident has been resolved.
We are currently investigating reports of intermittent access issues to the Altmetric Explorer and will update when further details are available.
The root cause of the issues being reported has been identified and a configuration change has been put in place to mitigate the issues. We are continuing to monitor for further reports of connection issues.
Continued monitoring has not revealed any more connection issues and no further reports have been received.
We are currently experiencing issues affecting search, registration and export functionality in the Altmetric Explorer. Our development team are currently investigating a root cause. Our next update will be before 1300 UTC on Thursday 18th May. Thank you for your patience and apologies for any disruption this incident causes.
A fix has been implemented and the issues reported resolved. We'll leave the incident open for a couple hours while we monitor to make sure there are no other issues.
This incident has been resolved. Altmetric staff will continue to monitor all services and complete a post-incident review. We thank our customers for their patience and apologise for any disruption.