Störungsverlauf von Amplify

1. 9. September 2026 um 02:25 UTCmonitoring

   Zwischen 7:00-8:50 Uhr ET, erlebten wir eine Service-Störung mCLASS Student Online Assessments. Während dieses Fensters haben die Schüler möglicherweise eine Fehlermeldung erhalten, die sie daran hindert, ihre Online-Bewertung zu starten. Der Service wurde seitdem wiederhergestellt und wir überwachen weiterhin. Vielen Dank!

2. 9. September 2026 um 13:56 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. August 2026 um 19:03 UTCinvestigating

   Wir untersuchen derzeit ein intermittierendes problem mit unserem customer support chat channel, das kunden daran hindern kann, antworten auf ihre fragen zu sehen. Wenn dieses Problem auftritt, kontaktieren Sie uns bitte über unser Webformular (https://service.amplify.com/support).

2. 21. August 2026 um 17:58 UTCinvestigating

   Einige Benutzer sehen Erleichterung bei diesem Problem, nachdem sie ihre Browserseite aktualisiert haben. Wenn Sie Ihren Browser aktualisieren und dieses Problem immer noch auftritt, wenden Sie sich bitte weiterhin über das Webformular (https://service.amplify.com/support) an unsere Support-Teams. Wir schätzen Ihre Geduld, während wir weiter an diesem Thema arbeiten. Vielen Dank!

3. 9. September 2026 um 00:50 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 3. August 2026 um 19:24 UTCinvestigating

   Uns ist ein Problem bekannt, das beim Einreichen eines Supportfalls über das Webportal zu einem Fehler führen kann. Wenn dieses Problem auftritt, gehen Sie bitte unter https://service.amplify.com/support, um ein Webformular einzureichen. Sie können unser Support-Team auch direkt unter 800-823-1969 anrufen oder einen Support-Agenten live chatten, indem Sie sich direkt in Ihr Konto einloggen. Wir werden diese Seite aktualisieren, sobald wir das Problem behoben haben, das diese Fehlermeldung verursacht hat.

2. 3. August 2026 um 19:49 UTCmonitoring

   Ein Fix wurde implementiert und es sollte keine Hindernisse für die Nutzung von amplify.com/support als einen Fluss zum Öffnen eines Support-Tickets über das Webformular geben. Wir werden vorerst weiter beobachten.

3. 4. August 2026 um 12:34 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 30. Juli 2026 um 15:16 UTCinvestigating

   Unser Telefonanbieter hat intermittierende Leistungsprobleme. Infolgedessen konnten einige eingehende anrufe an unsere supportteams keine verbindung herstellen. Wir überwachen den status dieses problems mit unserem telefondienstanbieter. In der Zwischenzeit können Sie uns per Chat kontaktieren, indem Sie sich in Ihr Konto einloggen oder per Webformular (service.amplify.com/s/support). Wir schätzen Ihre Geduld und hoffen, dass dieses Problem bald gelöst ist!

2. 30. Juli 2026 um 16:12 UTCmonitoring

   Unser Telefondienstanbieter hat einen Fix implementiert. Wir beobachten weiter.

3. 30. Juli 2026 um 17:08 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 7. Juli 2026 um 14:36 UTCinvestigating

   Unser Telefonanbieter hat derzeit degradierte Leistungsprobleme. Infolgedessen sind unsere Support-Teams nicht in der Lage, sich telefonisch mit Kunden zu verbinden. Wir überwachen den status dieses problems mit unserem telefondienstanbieter. In der Zwischenzeit können Sie uns per Chat kontaktieren, indem Sie sich in Ihr Konto einloggen oder per Webformular (service.amplify.com/s/support). Wir schätzen Ihre Geduld und hoffen, dass dieses Problem bald gelöst ist!

2. 9. Juli 2026 um 13:43 UTCinvestigating

   Wir untersuchen dieses Problem noch immer. Bitte kontaktieren Sie uns weiterhin per Chat, indem Sie sich in Ihr Konto einloggen oder per Webformular (service.amplify.com/s/support). Nochmals vielen Dank für Ihre Geduld!

3. 9. Juli 2026 um 15:22 UTCmonitoring

   Ein Fix wurde implementiert und Telefonanrufe verbinden sich jetzt erfolgreich! Wir werden weiter beobachten.

4. 9. Juli 2026 um 15:40 UTCresolved

   Dieser Vorfall wurde behoben. Alle Telefonleitungen sind jetzt geöffnet. Nochmals vielen Dank für Ihre Geduld!

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 30. April 2026 um 19:24 UTCinvestigating

   We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

2. 30. April 2026 um 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30. April 2026 um 19:51 UTCresolved

   Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!

1. 27. April 2026 um 00:41 UTCidentified

   We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27. April 2026 um 12:35 UTCresolved

   Our scheduled maintenance has been completed. Thank you so much for your patience!

1. 21. April 2026 um 21:56 UTCidentified

   We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27. April 2026 um 00:37 UTCresolved

   This incident has been resolved.

1. 2. April 2026 um 22:57 UTCmonitoring

   We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.

2. 3. April 2026 um 12:22 UTCresolved

   Yesterday evening’s scheduled maintenance was successful.

1. 10. März 2026 um 14:54 UTCinvestigating

   We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

2. 10. März 2026 um 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2. April 2026 um 22:53 UTCresolved

   This incident has been resolved.

1. 10. März 2026 um 14:04 UTCinvestigating

   We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

2. 10. März 2026 um 15:10 UTCresolved

   This incident has been resolved.

1. 25. Februar 2026 um 14:48 UTCinvestigating

   We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

2. 25. Februar 2026 um 15:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25. Februar 2026 um 16:31 UTCresolved

   This incident has been resolved.

1. 13. Februar 2026 um 14:57 UTCinvestigating

   We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

2. 13. Februar 2026 um 15:59 UTCmonitoring

   Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!

3. 13. Februar 2026 um 17:16 UTCresolved

   We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!

1. 10. Februar 2026 um 21:05 UTCinvestigating

   We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

2. 10. Februar 2026 um 22:11 UTCmonitoring

   Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/

3. 13. Februar 2026 um 13:47 UTCresolved

   This incident has been resolved.

1. 10. Februar 2026 um 17:13 UTCinvestigating

   We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

2. 10. Februar 2026 um 18:02 UTCmonitoring

   Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!

3. 18. Februar 2026 um 14:35 UTCresolved

   This incident has been resolved.

1. 4. Februar 2026 um 18:49 UTCinvestigating

   We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

2. 4. Februar 2026 um 20:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4. Februar 2026 um 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 4. Februar 2026 um 21:43 UTCresolved

   This incident has been resolved.

1. 22. Januar 2026 um 17:27 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.

2. 3. Februar 2026 um 23:50 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.

3. 20. Februar 2026 um 22:06 UTCresolved

   This incident has been resolved.

1. 13. Januar 2026 um 16:13 UTCinvestigating

   We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

2. 13. Januar 2026 um 16:28 UTCmonitoring

   Our Engineering team has deployed a fix and users should be seeing full recovery now.

3. 14. Januar 2026 um 02:49 UTCresolved

   This incident has been resolved.

1. 12. Januar 2026 um 19:20 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

2. 12. Januar 2026 um 19:25 UTCinvestigating

   Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.

3. 12. Januar 2026 um 19:44 UTCinvestigating

   Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.

4. 12. Januar 2026 um 20:10 UTCmonitoring

   All services have recovered. We are continuing to monitor. Thank you again for your patience!

5. 13. Januar 2026 um 15:44 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!

6. 14. Januar 2026 um 16:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 21. Januar 2026 um 20:48 UTCmonitoring

   This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!

8. 3. Februar 2026 um 23:50 UTCresolved

   This incident has been resolved.

1. 18. Dezember 2025 um 17:15 UTCinvestigating

   Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

2. 18. Dezember 2025 um 17:40 UTCresolved

   This incident has been resolved.