55 Apaleo incidents · September 2021 — official updates, affected components, duration and resolution details.
Wir untersuchen derzeit ein Problem, das unsere Plattform betrifft.
Das Problem wurde identifiziert, die Lösung wird eingeführt. Wir werden die Erholung überwachen.
System scheint wieder normal zu funktionieren, wir überwachen
Alle Systeme sind stabil
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Wir untersuchen derzeit ein Problem, das unsere Plattform betrifft.
Die Ursache wurde als eine API-Nutzung identifiziert, die das Datenbanksystem stark belastet. Die Systeme sehen normal aus. Wir werden weiter beobachten.
Ein Backend-Nachrichtensystem hatte die Verbindung verloren und stellt nun den Backlog wieder her. Dies betraf unter anderem Webhooks und die Zahlungsabwicklung.
Degradierte Leistung ist zurück, wir untersuchen.
Wir untersuchen noch immer.
Wir überwachen und untersuchen weiterhin, aber das System funktioniert normal.
Wir überwachen weiterhin
Die Systeme sind seit über 1 Stunde stabil und funktionieren korrekt. Wir beobachten weiter.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Between 11:10 and 11:35 UTC (13:10–13:35 CEST), some users may have experienced errors when signing in via SSO. The issue was intermittent and affected only SSO-based authentication. Sign-ins using other authentication methods were not impacted and continued to work normally. The problem has since been resolved, and SSO login is now operating as expected. Users who were affected should now be able to log in without issue. We apologize for any inconvenience.
Wir untersuchen derzeit ein Leistungsproblem, das dazu führen kann, dass der Preisgestaltungsbildschirm für einige Immobilien langsam oder nicht mehr reagiert. Wir werden ein Update teilen, sobald wir mehr wissen.
Wir werden dieses Problem weiter untersuchen.
Es wurde ein Update bereitgestellt, das die Leistung verbessert hat.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Unser Ingenieurteam untersucht das Problem aktiv und arbeitet daran, die Ursache zu identifizieren. Wir werden ein Update bereitstellen, sobald weitere Informationen verfügbar sind.
Ein Fix wurde implementiert und wir überwachen die Ergebnisse.
Wir werden weiterhin auf weitere Probleme achten.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
We are currently investigating an issue affecting our platform. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information becomes available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.
The issue has been identified and a fix is being implemented.
A fix was implemented, all affected night audits have been executed successfully. Monitoring
This incident has been resolved.
We are currently investigating an incident affecting invoice creation. At the moment, it appears that customers in Germany and the Netherlands are impacted. Our team is actively working on identifying the root cause and resolving the issue. We will provide further updates as soon as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.
The missing night audits are currently being processed. Our team is monitoring the progress to ensure all affected accounts are completed successfully. We will provide another update once processing has fully finished.
All pending night audits have now been successfully processed, and systems are operating normally. Our team will continue to monitor to ensure stability.
An SSL certificate has expired, we are working on renewing the certificate.
This incident has been resolved.
We experienced an infrastructure failover on a backend system, the issue has been resolved and delayed processing has been caught up.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
Our messaging infrastructure has resumed normal processing, and is expected to catch up soon. Payments are working although could experience some slowness during the recovery. We continue to monitor.
All systems are working nominally, any webhook delays cleared.
A transient issue affecting both the UI and API layers resulted in incorrect permission-related messages being returned. The issue was resolved.
We experienced a technical issue with GET /finance/v1/folios endpoint that has now been resolved.
There is currently an issue with Cloudflare Turnstile which might prevent some users to login or to submit payments. We are currently implementing a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
For approx. 20 minutes
Folio payments are facing delays in processing due to an internal service degradation. We are investigating on the issue.
We are continuing to investigate this issue.
An intermittent load spike caused delays and some elevated errors. The system is now operating normally. We will monitor the situation.
We continue to monitor
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We have identified the problem and working on a fix still.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
Performance will be
This incident has been resolved.
We are currently investigating an issue causing intermittent delays in webhook delivery. Some customers may experience slower-than-normal processing times or degraded performance when receiving webhook events.
Our team has implemented mitigations and webhook delivery latency has decreased significantly. Most events are now processing close to normal speed, though we are continuing to monitor performance closely to ensure full stability
Webhook delivery performance has returned to normal, and the vast majority of events are now processing on time. We consider this incident resolved, but our team will continue to monitor the system to ensure sustained stability.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Problem identified, fix is prepared for deployment
Fix has been deployed.
This incident has been resolved.
