Störungsverlauf von Apollo

1. 6. Oktober 2026 um 00:26 UTCinvestigating

   Wir sehen Probleme beim Einsatz neuer Grafikartefakte. Wir untersuchen derzeit die Ursache

2. 6. Oktober 2026 um 00:37 UTCmonitoring

   Wir haben ein Problem mit unserer Cloud-Konfiguration identifiziert. Wir haben das korrigiert und sehen jetzt Erholung

3. 6. Oktober 2026 um 00:45 UTCresolved

   Problem mit der Graph Artefakte Pipeline wurde behoben. Keine Daten wurden während des Vorfalls verloren nur verzögert, während wir das Problem behoben. Wir entschuldigen uns für diese Störung

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. September 2026 um 15:41 UTCinvestigating

   Aufgrund eines anhaltenden Ausfalls der Google Cloud Platform (GCP) treten derzeit Serviceunterbrechungen bei mehreren Apollo-Diensten auf. Wir untersuchen aktiv und werden Updates teilen, sobald mehr Informationen verfügbar sind.

2. 1. September 2026 um 15:48 UTCinvestigating

   Der AWS Uplink Endpunkt bleibt verfügbar. GraphOS-Router und Gateways, die die Standard-Multi-Cloud-Konfiguration verwenden, können ihre Konfiguration während dieses Ausfalls weiterhin starten und abrufen, aber neue Schemata können nicht veröffentlicht werden.

3. 1. September 2026 um 16:39 UTCidentified

   Aufgrund eines anhaltenden Ausfalls der Google Cloud Platform (GCP) treten derzeit Serviceunterbrechungen bei mehreren Apollo-Diensten auf. Wir untersuchen aktiv und werden Updates teilen, sobald mehr Informationen verfügbar sind.

4. 1. September 2026 um 17:23 UTCmonitoring

   Unser Drittanbieter hat bestätigt, dass das Problem auf einen Teil der us-central1-b-Zone isoliert wurde; die verbleibenden Zonen in der Region waren nicht betroffen. Die meisten Apollo-Produkte haben sich erholt, und unser Engineering-Team validiert die verbleibenden betroffenen Dienste. Wir werden weiterhin genau beobachten, bevor wir diesen Vorfall markieren.

5. 1. September 2026 um 20:18 UTCresolved

   Unser Drittanbieter hat bestätigt, dass das Problem jetzt behoben ist und alle Apollo-Produkte wiederhergestellt wurden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 26. August 2026 um 22:12 UTCidentified

   Einige Organisations- und Benutzermodifikationen (Benutzereinladungen, Benutzerberechtigungsänderungen, OAuth-Änderungen) scheitern zeitweise. Wir arbeiten an einem Fix.

2. 26. August 2026 um 22:18 UTCmonitoring

   Wir sehen keine Fehler mehr, aber wir werden weiterhin überwachen, bis eine Ursache behoben wurde.

3. 26. August 2026 um 23:36 UTCresolved

   Der Fix wurde bereitgestellt. Diese fehlgeschlagenen Operationen wären als Ratenbegrenzungsfehler aufgetreten, aber die Ratenbegrenzung wurde falsch angewendet. Wir haben Änderungen vorgenommen, um sicherzustellen, dass das Zinslimit wie erwartet funktioniert.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 11. August 2026 um 19:11 UTCinvestigating

   Registry service workflow latency has spiked, affecting mulitple internal services serving long-running workflows.

2. 11. August 2026 um 20:23 UTCmonitoring

   The issue has been resolved and we're continuing to monitor.

3. 11. August 2026 um 23:19 UTCresolved

   The issue has been resolved.

1. 5. August 2026 um 09:43 UTCidentified

   Embedded Explorer and Embedded Sandbox are temporarily down. The issue has been identified and a fix is being deployed.

2. 5. August 2026 um 10:08 UTCresolved

   The issue has been fixed.

1. 9. Juli 2026 um 15:41 UTCinvestigating

   We’re currently investigating a rise in error rates for our Proposals service.

2. 9. Juli 2026 um 15:54 UTCinvestigating

   We are still investigating elevated error rates for Proposals. We appreciate your patience.

3. 9. Juli 2026 um 16:05 UTCidentified

   We’ve identified the issue and are working on resolution.

4. 9. Juli 2026 um 16:21 UTCmonitoring

   We have applied a fix and have begun to see recovery in our metrics. We will continue to monitor and update the status page once it’s resolved.

5. 9. Juli 2026 um 18:09 UTCresolved

   The error rate for Proposals has returned to normal, no further impact expected.

1. 28. Juni 2026 um 03:13 UTCinvestigating

   We are investigating suspected data loss for field and coordinate usage metrics for all customers.

2. 28. Juni 2026 um 04:01 UTCmonitoring

   Field and coordinate usage metric ingestion is functional and lag is trending downwards. We estimate 8-10 hours for full recovery.

3. 28. Juni 2026 um 04:21 UTCmonitoring

   The backlog of object field, input object field, and enum value metrics are now being processed but we expect the backlog to take 8-10 hours to be fully processed. For a period of time between 4 am and 9pm on June 27 UTC we expect there to be data loss for input object field and enum value metrics, as well as the client and operation breakdown of object field metrics. No other metrics (operation, trace, etc.) are impacted.

4. 28. Juni 2026 um 20:16 UTCresolved

   The backlock of schema coordinate (object field, input object field, and enum value) metrics has now cleared and there is no more metric ingestion delay. The metrics for input object fields, enum values, and the operation and client breakdown of object fields is inaccurate for June 27 4-5am and 8-9pm, and missing between 5am to 8pm (all times in UTC). All other metrics were not impacted.

1. 15. Juni 2026 um 14:38 UTCinvestigating

   We are investigating a case where metric ingestion is delayed for some customers. There is no loss of data.

2. 15. Juni 2026 um 16:18 UTCinvestigating

   We have identified the cause though customers continue to experience metric ingestion delays while we identify the appropriate mitigation. Data backfill after remediation is still expected after mitigation is applied. We appreciate your patience.

3. 15. Juni 2026 um 17:11 UTCidentified

   We are incrementally applying mitigations which are showing positive results. We feel we are confidently iterating toward recovery. At this time, no data is believed to be lost and metric backfill will continue with the oldest metrics being populated first, though we currently have a substantial backlog which we will scale to process quickly. We will update this status page as things continue and we appreciate your patience.

4. 15. Juni 2026 um 17:42 UTCmonitoring

   We are confidently seeing recovery. Some metric delay will continue for the next couple hours, though many metric types have already recovered. We will keep this status page open in Monitoring state and update it when we have eliminated our metric lag. Thank you again for your patience.

5. 15. Juni 2026 um 22:16 UTCresolved

   The metric ingestion backlog has been fully processed and all metrics have resumed normal ingestion. We do not believe any data was lost as a result of this incident. All metric types should now be operating as expected. Thank you for your patience throughout this incident.

1. 1. Juni 2026 um 08:35 UTCinvestigating

   Some Router deployments are experiencing issues coming online due to a message around licensing. We are investigating.

2. 1. Juni 2026 um 09:12 UTCinvestigating

   We are continuing to investigate.

3. 1. Juni 2026 um 09:54 UTCmonitoring

   We have seen recovery for about 50 minutes now and we are continuing to monitor the recovery. If you find that you are impacted by a licensing message on Router startup, please open a ticket with our support team.

4. 1. Juni 2026 um 11:39 UTCresolved

   After extended monitoring, we have confirmed that the issue is resolved. Post-incident action items will continue after the end of the incident. As with all incidents, we will be conducting an internal post-mortem. We appreciate your patience.

1. 25. Mai 2026 um 19:50 UTCinvestigating

   We’re currently investigating an issue where the “Submit a Request” and “My Requests” buttons are not appearing properly in the Apollo Support Portal. As a temporary workaround, tickets can still be created and accessed through the “Submit a Request” button available in the header of the portal.

2. 26. Mai 2026 um 01:48 UTCinvestigating

   We’re continuing to investigate the issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal. At this time, we are working with our external provider to identify the root cause and restore normal functionality.

3. 26. Mai 2026 um 12:41 UTCmonitoring

   We’ve implemented changes to address the issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal. At this time, the portal appears to be functioning normally, and we are actively monitoring the situation to ensure stability. If you continue experiencing issues, please try refreshing the page or signing out and back into the portal. We’ll continue to monitor closely and provide additional updates if needed.

4. 26. Mai 2026 um 12:58 UTCresolved

   The issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal has been resolved. Portal functionality has been restored, and users should now be able to access these options normally. Thank you for your patience while we worked to resolve this issue.

1. 27. April 2026 um 08:34 UTCinvestigating

   Opening a ticket using the Contact Support button on the [studio.apollographql.com](http://studio.apollographql.com "studio.apollographql.com") site itself is currently failing. Support tickets can still be created through our [support.apollographql.com](http://support.apollographql.com "support.apollographql.com") portal, or via our `support@` email address on the `apollographql.com` domain.

2. 27. April 2026 um 09:23 UTCmonitoring

   Support ticket opening functionality has been restored to Studio’s “Contact Support” functionality in the UI. We have mitigated the failures and will monitor before marking as resolved.

3. 27. April 2026 um 10:29 UTCresolved

   We have observed sustained restored functionality in our Studio-initiated support ticket form and are marking this as fully resolved.

1. 24. April 2026 um 19:27 UTCinvestigating

   We're seeing issues with StudioUI and are investigating to find the root cause

2. 24. April 2026 um 20:09 UTCinvestigating

   We're continuing to investigate to find the root cause and resolve the issue

3. 24. April 2026 um 20:33 UTCidentified

   We have identified a possible root cause, and we are testing changes to confirm

4. 24. April 2026 um 20:49 UTCmonitoring

   We confirmed with internal testing that our fix is working as expected, and customers should be seeing recovery. We're continuing to monitor to confirm.

5. 24. April 2026 um 20:53 UTCresolved

   We have resolved the issue. Customers should see full functionality.

1. 21. April 2026 um 17:05 UTCinvestigating

   We’re investigating the availability of our platform after a recent deploy.

2. 21. April 2026 um 17:20 UTCmonitoring

   We have restored functionality to impacted users SSO access and are monitoring.

3. 21. April 2026 um 17:47 UTCresolved

   SSO login is now fixed.

1. 16. April 2026 um 12:45 UTCinvestigating

   We are aware of an issue affecting GraphOS Studio where users may encounter errors when attempting to view the Changes or Schema Reference tabs within graph proposal. We are investigating and will give an update soon.

2. 16. April 2026 um 13:27 UTCmonitoring

   We have identified the root cause of the failures affecting the Changes and References tabs in Schema Proposals. A fix has been deployed and we continue to monitor and investigate.

3. 16. April 2026 um 15:43 UTCresolved

   Proposals errors have been clear for ~2 hours since the rollback reached prod. Marking resolved.

1. 31. März 2026 um 06:59 UTCinvestigating

   We’re monitoring an interruption in the transmission of transactional emails (e.g., email verification, welcome emails, proposals approvals). We are investigating.

2. 31. März 2026 um 07:26 UTCmonitoring

   We’ve identified the root cause of the delays, applied mitigations and recent delivery attempts are succeeding. Some previously attempted deliveries may take time to be retried.

3. 31. März 2026 um 07:39 UTCresolved

   Retries of delayed transaction emails have been successful. If you have not received an email you were expecting for account reasons, we suggest retrying the workflow which triggered the email.

1. 12. Februar 2026 um 06:06 UTCresolved

   We've identified an issue where our metrics ingestion pipeline was falling behind for several hours. Systems have now fully recovered and no data was lost, however some customers may have experienced delays viewing insights data in Studio and / or slower page load times during this event. Apologies for the interruption.

1. 21. November 2025 um 18:05 UTCinvestigating

   Platform API is also seeing degraded performance, which we are investigating

2. 21. November 2025 um 18:05 UTCinvestigating

   We're seeing increases in latency across a few different Apollo services. You may be seeing latency issues with proposals, checks, and studio.

3. 21. November 2025 um 19:06 UTCinvestigating

   We're still investigating the root cause. We're seeing some recovery, but not to full recovery

4. 21. November 2025 um 20:06 UTCinvestigating

   We're continuing to investigate the root cause of the issue. Some customers are reporting significant improvements in performance.

5. 21. November 2025 um 21:05 UTCmonitoring

   We've implemented a fix and are monitoring the system.

6. 21. November 2025 um 22:05 UTCresolved

   The issue has been resolved.

1. 18. November 2025 um 19:06 UTCresolved

   There was a period of degraded performance on schema publishing. The root cause has been identified and service restored.

1. 18. November 2025 um 13:05 UTCinvestigating

   We're experiencing elevates error rates due to an upstream DNS provider major incident.

2. 18. November 2025 um 14:06 UTCmonitoring

   We're continuing the monitor the affected services while the upstream provider remediates the issue.

3. 18. November 2025 um 14:06 UTCmonitoring

   Our DNS provider has provided an update: "The issue has been identified and a fix is being implemented." We will be monitoring for recovery of our systems.

4. 18. November 2025 um 14:44 UTCmonitoring

   At this time, our monitors indicate that only Cloud Routers hosted on Apollo infrastructure are impacted as a result of an upstream service provider incident. Studio UI has already recovered. Beyond these two impacted services, there has been no impact to APIs (including Uplink).

5. 18. November 2025 um 15:02 UTCmonitoring

   The upstream provider has indicated recovery on their status page (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). At the same time, we have seen our own monitors return to non-triggered states. We will continue to monitor for the next 15 minutes and then declare this Resolved. While Cloud Routers were impacted throughout the incident, the Studio UI impact was during two distinct periods: Nov 18 11:52 am – Nov 18, 12:10 pm UTC (18 minutes) and again from Nov 18, 12:51 pm – Nov 18, 1:09 pm UTC (another 18 minutes). Studio UI was otherwise available in times outside of that range.

6. 18. November 2025 um 15:38 UTCresolved

   We are marking this incident resolved on the Apollo side. For any continuing matters, please consult our support portal: https://support.apollographql.com/

1. 18. November 2025 um 13:05 UTCresolved

   Cloud Routers are experiencing elevated errors due to an upstream external provider incident.