61 Articulate incidents · September 2025 — official updates, affected components, duration and resolution details.
PDF-Exporte in Rise 360 dauern länger als erwartet. Wir untersuchen die Verzögerungen und arbeiten daran, die normale Verarbeitung wiederherzustellen.
PDF-Exporte in Rise 360 werden wieder normal verarbeitet. Wir überwachen, um zu bestätigen, dass die Leistung stabil bleibt.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.
We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.
This incident has been resolved.
We're investigating an issue affecting video searches in Content Library for Storyline 360. At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected. We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.
We are continuing to investigate this issue.
Video searches in Content Library for Storyline 360 are working again. Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.
This incident has been resolved.
Wir untersuchen ein Problem, das PDF-Exporte in Rise 360 betrifft. Kunden können möglicherweise keine Kurse als PDFs exportieren. Wir untersuchen aktiv die Ursache und werden ein weiteres Update teilen, sobald wir mehr Informationen haben. Wir verstehen, dass dies Auswirkungen auf Ihre Arbeit hat und schätzen Ihre Geduld, während wir untersuchen.
Wir werden dieses Problem weiter untersuchen.
Wir haben einen Fix für das Problem implementiert, das PDF-Exporte in Rise 360 betrifft. Kunden sollen nun wieder Kurse als PDFs exportieren können. Wir überwachen weiterhin die Leistung, um sicherzustellen, dass der Fix wie erwartet funktioniert. Vielen Dank für Ihre Geduld, während wir daran gearbeitet haben, dieses Problem zu lösen.
Wir werden weiterhin auf weitere Probleme achten.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Video-Dateien erscheinen nicht in veröffentlichten LMS oder Web-Ausgabe. Wir untersuchen und arbeiten daran, das erwartete Veröffentlichungsverhalten wiederherzustellen.
Video-Dateien erscheinen wieder in veröffentlichten LMS und Web-Ausgabe. Wir überwachen die Lösung, um sicherzustellen, dass das Problem vollständig gelöst ist. Wenn Sie einen Kurs veröffentlicht haben, während dieses Problem aktiv war, veröffentlichen Sie ihn erneut, um sicherzustellen, dass Videodateien wie erwartet enthalten sind.
Video-Dateien erscheinen wieder in veröffentlichten LMS und Web-Ausgabe. Wir überwachen die Lösung, um sicherzustellen, dass das Problem vollständig gelöst ist. Das Problem betraf die Kunden von etwa 9:12 Uhr ET bis 13:20 Uhr ET. Wenn Sie während dieser Zeit einen Kurs veröffentlicht haben, veröffentlichen Sie ihn erneut, um sicherzustellen, dass Videodateien wie erwartet enthalten sind.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Einige Kunden können Rise 360 Quick Share-Kurse nicht laden. Wir untersuchen das Problem und arbeiten daran, die Ursache zu identifizieren. Wir werden hier mehr Informationen teilen, sobald sie verfügbar sind.
Wir haben das Problem behoben, das verhindert hat, dass Rise 360 Quick Share-Kurse geladen wurden. Wenn Sie immer noch keinen Quick Share-Kurs laden können, aktualisieren Sie bitte Ihren Browser und versuchen Sie es erneut. Vielen Dank für Ihre Geduld.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Lernende können jetzt Quiz in Reach 360 und Rise.com starten. Wir haben bestätigt, dass der Fix bereitgestellt und die Quiz-Funktionalität wiederhergestellt wurde. Wenn Sie einen Kurs in einem LMS veröffentlicht haben, während dieses Problem aktiv war, veröffentlichen Sie den Kurs erneut, um sicherzustellen, dass Quiz korrekt funktioniert. Wenn Sie immer noch kein Quiz starten können, aktualisieren Sie Ihren Browser und versuchen Sie es erneut.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Wir untersuchen ein mögliches Problem mit unserer Upstream-Feature-Management-Plattform. Wir werden hier mehr Informationen teilen, sobald sie verfügbar sind.
Wir werden dieses Problem weiter untersuchen.
Wir haben einen Ausfall mit unserer Upstream-Feature-Management-Plattform erlebt. Der Vorfall wurde behoben und alle Funktionen sind wieder funktionsfähig. Wir überwachen weiterhin die Leistung. Wenn Sie Probleme beim Finden oder Zugriff auf Funktionen haben, aktualisieren Sie bitte Ihren Browser, um die normale Funktionalität wiederherzustellen. Storyline 360-Benutzer müssen die Anwendung möglicherweise neu starten.
Wir überwachen die Leistung weiterhin genau, um sicherzustellen, dass die Dienste stabil bleiben.
Alle Features sind wieder funktional. Wir überwachen weiterhin die Leistung.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Kunden können über articulate.com keine Bestellungen aufgeben oder Abonnements verwalten. Die E-Commerce-Checkout- und Account-Management-Seiten befinden sich derzeit im Wartungsmodus, während wir den Service untersuchen und wiederherstellen.
Der Service wurde wiederhergestellt. Kunden können erneut Bestellungen aufgeben und Abonnements über articulate.com verwalten. Wir überwachen weiterhin die Leistung, um sicherzustellen, dass alles stabil bleibt.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Wir untersuchen ein Problem mit der benutzerdefinierten Blockbearbeitung in Rise 360. Benutzer sehen eine Seite "Etwas ist schief gelaufen", wenn sie versuchen, benutzerdefinierte Blöcke zu bearbeiten. Wir untersuchen aktiv die Ursache und werden ein weiteres Update teilen, sobald wir mehr Informationen haben.
Wir haben die Ursache eines Problems identifiziert, das die benutzerdefinierte Blockbearbeitung in Rise 360 betrifft. Wir arbeiten daran, die normale Funktionalität so schnell wie möglich wiederherzustellen. Wir werden ein weiteres Update teilen, wenn wir Fortschritte machen. Wir schätzen Ihre Geduld.
Wir haben einen Fix für das Problem implementiert, das die benutzerdefinierte Blockbearbeitung in Rise 360 betrifft. Die benutzerdefinierte Blockbearbeitung funktioniert wieder, und wir überwachen den Dienst, um zu bestätigen, dass alles stabil bleibt. Bitte aktualisieren Sie Ihre Browserseite, bevor Sie benutzerdefinierte Blöcke bearbeiten.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.
We are continuing to investigate this issue.
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used.
A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully. We will continue to monitor the situation and provide further updates as needed.
This incident has been resolved.
We’re investigating slow loading times when AI Assistant fetches text-to-speech voices in Storyline 360 and Rise 360. Creators may notice delays when opening the AI Audio dialog in Storyline 360 or selecting 'View all voices' in Rise 360. Shared voices still load as expected. In Storyline, when opening the dialog to view/edit an existing script, it will appear empty until the voices load. As a workaround, please wait for the voice list to finish loading. We’re sorry for the trouble.
Creators may experience delays when accessing AI Audio features in Storyline 360 and Rise 360. In Storyline 360, the AI Audio dialog may take longer than expected to load. When viewing or editing an existing script, the script may appear empty until the voice list finishes loading. Some Creators may also experience delays or errors when adding voices from the voice library. In Rise 360, selecting View all voices may load slowly. Shared voices continue to load as expected. As a workaround, please wait for the voice list to finish loading before selecting or adding a voice. We're investigating the issue and will share another update as soon as we have more information. We're sorry for the trouble.
We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360. We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues. We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble.
Recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features, has remained stable. Services are operating normally, and we're continuing to monitor performance to ensure stability. If you're still experiencing noticeable delays or errors, please contact us at [email protected]. We will provide another update soon.
This incident has been resolved. AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. Thank you for your patience.
We're looking into reports that AI Assistant image generation isn't working in Rise 360 and Storyline 360. When attempting to generate images, the modal may get stuck loading or fail to complete. We are actively investigating the cause and will share an update as soon as we have more information.
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. As a temporary workaround, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available. If you continue to experience issues, please reach out to us at [email protected].
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident. As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available.
Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected. We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact. If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information. For additional help, please contact [email protected].
We've increased the available capacity with our downstream provider and we are currently monitoring the results. We'll share another update as soon as possible.
We’ve increased available capacity with our downstream provider and have resumed key functionality. Performance is improving, and we’re seeing pending requests continue to process. We’re monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
We've increased available capacity with our downstream provider and have resumed key functionality. Performance continues to improve, and pending course draft generations are processing successfully. We're also seeing stable image generation performance with no recent errors reported. We're monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
Course draft generation is now processing normally, and new requests are being handled as expected. Image generation remains stable and is working as expected. We’re continuing to monitor the service and working with our downstream provider to improve additional capacity. We’ll share another update as soon as possible. Thank you for your patience.
We're currently investigating reports of users experiencing delays or getting stuck while creating AI Course Drafts in Rise 360. If you're affected, please do not cancel the process, as the draft may still complete successfully given additional time. Separately, users creating AI-generated images may encounter issues when using the latest image generation model. As a temporary workaround, we recommend switching to a different image generation model until the issue is resolved. We're actively investigating both issues and working to identify the root cause. We'll share another update as soon as we have more information.
We've identified the cause of the issue affecting AI Course Drafts in Rise 360, as well as the issue impacting AI image generation when using the latest image generation model. Our team is now working on a solution and will continue to provide updates as progress is made.
We have implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. Performance has improved, and we're seeing normal service behavior. We are continuing to monitor the service closely to ensure stability.
We implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. The service has remained stable during the monitoring period, and this incident has been resolved. Thank you for your patience while we worked to address this issue.
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. AI course draft generation in Rise 360 is also affected. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].
We've identified an issue affecting AI course draft generation in Rise 360 and AI image generation in Rise 360 and Storyline 360, where requests may become stuck on a loading state. The issue was caused by latency with the Gemini API, which has now been resolved. We're continuing to monitor the situation to ensure these features are working as expected. If you continue to experience issues, please reach out to us at [email protected].
This incident has been resolved. All systems are currently operational.
We’re investigating an issue affecting quiz generation in Rise 360 and Storyline 360. Creators may see errors or be unable to generate quizzes. Existing courses and quizzes remain accessible. Our team is actively investigating the issue and working to restore normal functionality. We’ll share another update as soon as we have more information. If you need additional assistance, please contact [email protected].
We implemented a fix for the issue affecting Quiz generation. It is working normally again. We’re continuing to monitor the service to ensure it remains stable. We’ll provide another update after we’ve completed our monitoring period.
This incident has been resolved.
We are investigating an issue affecting Manage Blocks in Rise 360. Users may be unable to access or manage blocks after selecting a block from the Manage Blocks view. Our team is actively investigating the issue and working to restore normal functionality.
We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored, and we are monitoring the service to ensure stability.
We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored and the service has remained stable during monitoring. This incident has been resolved.
We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360. Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more. We’re sorry for the trouble. For additional help, contact [email protected].
We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately. We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix.
We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely. If you have any questions, reach out to [email protected].
This incident has been resolved.
We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features. AI image generation is currently working as expected. We’re actively monitoring the issue and working with our provider to restore normal performance as quickly as possible.
We’re continuing to investigate an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
AI-powered features are working as expected. We’re continuing to monitor performance closely to ensure services remain stable.
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may again experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re actively monitoring performance and working with our provider to restore full stability.
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re also investigating reports of degraded output quality in Magic Text Import. Some features may still complete successfully but return results that differ from the expected behavior. We’re actively monitoring performance and working with our provider to restore full stability.
We're actively monitoring the performance and working with our provider to restore full stability. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
This incident has been resolved. We’ve confirmed that affected services are operating normally again. Thank you for your patience!
We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We’ll share another update as soon as we have more information. For additional help, please contact [email protected].
We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility. If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.
This incident has been resolved. Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com
We’re investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 is also affected. We’re working to identify the cause and will share an update as soon as we know more. We’re sorry for the trouble.
We’re still investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 also remains affected. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
Image generation and editing modals should now load across both Rise 360 & Storyline 360. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing again, though processing times may be longer than usual. We’ll continue to share updates as we have them. We’re sorry for the trouble.
Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing as expected again. We’ll continue to share updates as we have them. We’re sorry for the trouble.
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully completes the action. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.
Image generation and editing features are processing as expected again. In Rise 360, AI-generated courses are processing as expected again, and we’re continuing to monitor system performance closely.
This incident has been resolved.