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    Störungsverlauf von Artsy

    50 Artsy incidents · Juli 2020 — official updates, affected components, duration and resolution details.

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    Slower response times for services

    Beginn 8. Dezember 2025 um 14:48 UTC · 6h 10m

    Pending
    Betroffene Komponenten
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. 8. Dezember 2025 um 14:48 UTCinvestigating

      We are currently investigating this issue.

    2. 8. Dezember 2025 um 14:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 8. Dezember 2025 um 15:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8. Dezember 2025 um 18:55 UTCmonitoring

      This incident has been resolved.

    5. 8. Dezember 2025 um 20:58 UTCresolved

      This incident has been resolved.

    artsy.net is down

    Beginn 18. November 2025 um 12:25 UTC · 5h 54m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. 18. November 2025 um 12:25 UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. 18. November 2025 um 12:26 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18. November 2025 um 12:52 UTCidentified

      An upstream service we rely on (Cloudflare) is "experiencing an internal service degradation". We'll continue to monitor their incident resolution status. We expect our own services to recover as soon as they're back up and running. For more details on the Cloudflare outage, you may visit their status page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

    4. 18. November 2025 um 13:42 UTCmonitoring

      Artsy services have recovered and availability has returned to expected levels. We'll continue monitoring the Cloudflare outage for any further disruption.

    5. 18. November 2025 um 18:19 UTCresolved

      This incident has been resolved.

    Image processing delays

    Beginn 31. Oktober 2025 um 15:54 UTC · 5h 7m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    ContentPartnersAuctions Bidding
    1. 31. Oktober 2025 um 15:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 31. Oktober 2025 um 16:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 31. Oktober 2025 um 21:01 UTCresolved

      This incident has been resolved.

    Degraded performance in search

    Beginn 20. Oktober 2025 um 10:16 UTC · 16m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Artsy for AndroidContentArtsy for iPhone
    1. 20. Oktober 2025 um 10:16 UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. 20. Oktober 2025 um 10:18 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20. Oktober 2025 um 10:32 UTCresolved

      All systems are now operating normally.

    Elevated error rates and response times on artsy.net

    Beginn 16. Oktober 2025 um 13:10 UTC · 3h 51m

    Pending
    Betroffene Komponenten
    Content
    1. 16. Oktober 2025 um 13:10 UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. 16. Oktober 2025 um 14:03 UTCmonitoring

      The period of high latency and 5xx errors has concluded. All systems are now operating normally. We will continue to monitor to ensure continued stability.

    3. 16. Oktober 2025 um 17:01 UTCresolved

      All systems are now operating normally.

    Artsy.net down

    Beginn 2. Oktober 2025 um 14:37 UTC · 3h 6m

    Pending
    Betroffene Komponenten
    ContentE-commercePartnersAuctions Bidding
    1. 2. Oktober 2025 um 14:37 UTCinvestigating

      We noticed that artsy.net is breaking for many users. We are currently working on a fix

    2. 2. Oktober 2025 um 14:38 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2. Oktober 2025 um 15:00 UTCmonitoring

      Artsy.net is working fine now - we are monitoring status

    4. 2. Oktober 2025 um 17:43 UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Beginn 19. Mai 2025 um 03:30 UTC · 0m

    OutageKritischer Vorfall
    1. 19. Mai 2025 um 17:55 UTCresolved

      This incident was resolved on Monday May 19th at 12:30pm EDT. This incident affected: Artsy for iPhone, Artsy for Android, Artsy API, Artsy Content Management System (CMS) (Content Management, Conversations, Analytics), and Artsy.net Website (Content, E-commerce, Auctions Bidding, Partners).

    Newly uploaded image Processing Delays

    Beginn 1. Mai 2025 um 20:32 UTC · 3h 7m

    Pending
    Betroffene Komponenten
    Partners
    1. 1. Mai 2025 um 20:32 UTCinvestigating

      Currently investigating some delays on processing of newly uploaded images

    2. 1. Mai 2025 um 23:39 UTCinvestigating

      Image processing delays have been resolved.

    3. 1. Mai 2025 um 23:39 UTCresolved

      This incident has been resolved.

    Auctions are experiencing outage

    Beginn 26. September 2024 um 14:57 UTC · 17m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Artsy for AndroidContentE-commerceArtsy for iPhoneAuctions Bidding
    1. 26. September 2024 um 14:57 UTCinvestigating

      We are currently investigating this issue.

    2. 26. September 2024 um 15:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 26. September 2024 um 15:14 UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Beginn 17. September 2024 um 18:21 UTC · 49m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Artsy APIArtsy for AndroidConversationsContentE-commerceAnalyticsContent ManagementPartnersArtsy for iPhoneAuctions Bidding
    1. 17. September 2024 um 18:21 UTCinvestigating

      We are currently investigating this issue.

    2. 17. September 2024 um 18:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17. September 2024 um 19:10 UTCresolved

      This incident has been resolved.

    SMS delivery degraded

    Beginn 28. Juni 2024 um 13:21 UTC · 22m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Content Management
    1. 28. Juni 2024 um 13:21 UTCinvestigating

      We are currently investigating reports of failed SMS deliveries.

    2. 28. Juni 2024 um 13:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28. Juni 2024 um 13:43 UTCresolved

      This incident has been resolved.

    Some email Delivery and Configuration Disruptions

    Beginn 29. April 2024 um 14:24 UTC · 12h 27m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    E-commerce
    1. 29. April 2024 um 14:24 UTCinvestigating

      We are currently experiencing a disruption in some email delivery and e-mail configuration services due to a performance issue with an external service provider. This is affecting our ability to send alerts, offer emails, and configure e-mail notifications.

    2. 29. April 2024 um 14:26 UTCinvestigating

      We are continuing to investigate this issue.

    3. 29. April 2024 um 14:28 UTCidentified

      The issues have been identified and it's being fixed at the moment.

    4. 30. April 2024 um 02:51 UTCresolved

      Our external provider has fixed the issue on their end and our services are back up.

    Search service degraded

    Beginn 16. April 2024 um 13:04 UTC · 3h 10m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Artsy for AndroidE-commerceContent ManagementArtsy for iPhone
    1. 16. April 2024 um 13:04 UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. 16. April 2024 um 13:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16. April 2024 um 14:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 16. April 2024 um 14:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 16. April 2024 um 16:13 UTCresolved

      This incident has been resolved.

    Facebook authentication broken in App and Web

    Beginn 1. März 2024 um 10:47 UTC · 3h 25m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Artsy for AndroidContentArtsy for iPhone
    1. 1. März 2024 um 10:47 UTCinvestigating

      We are currently investigating the issue.

    2. 1. März 2024 um 10:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1. März 2024 um 14:12 UTCresolved

      This incident has been resolved.

    Degradation of API performance

    Beginn 29. Januar 2024 um 19:31 UTC · 23h 37m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Artsy APIArtsy for AndroidE-commercePartnersArtsy for iPhone
    1. 29. Januar 2024 um 19:31 UTCinvestigating

      We are currently investigating the issue

    2. 29. Januar 2024 um 20:12 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29. Januar 2024 um 20:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30. Januar 2024 um 19:08 UTCresolved

      This incident has been resolved.

    Issues loading conversations and sending messages

    Beginn 24. August 2023 um 14:14 UTC · 4h 5m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Conversations
    1. 24. August 2023 um 14:14 UTCinvestigating

      We are currently investigating this issue.

    2. 24. August 2023 um 14:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24. August 2023 um 18:20 UTCresolved

      This incident has been resolved.

    Email responses to conversations experiencing delayed delivery

    Beginn 15. August 2023 um 11:14 UTC · 3h 25m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Conversations
    1. 15. August 2023 um 11:14 UTCmonitoring

      Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction. A fix has been implemented and all messages will be delivered over the next few hours.

    2. 15. August 2023 um 11:15 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 15. August 2023 um 14:40 UTCresolved

      This incident has been resolved.

    Artist pages error on load

    Beginn 16. März 2023 um 22:26 UTC · 1h 38m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Artsy APIArtsy for AndroidE-commerceArtsy for iPhone
    1. 16. März 2023 um 22:26 UTCidentified

      Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.

    2. 16. März 2023 um 22:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17. März 2023 um 00:04 UTCresolved

      This incident has been resolved.

    [CMS] Users are having trouble uploading images since yesterday evening

    Beginn 10. März 2023 um 13:36 UTC · 3h 9m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Content Management
    1. 10. März 2023 um 13:36 UTCinvestigating

      We are currently investigating this issue.

    2. 10. März 2023 um 14:53 UTCmonitoring

      A fix has been implemented and we are monitoring the result.

    3. 10. März 2023 um 14:55 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 10. März 2023 um 16:45 UTCresolved

      This incident has been resolved.

    CMS Unable to Load

    Beginn 28. Februar 2023 um 15:20 UTC · 1h 8m

    Pending
    Betroffene Komponenten
    ConversationsAnalyticsContent Management
    1. 28. Februar 2023 um 15:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 28. Februar 2023 um 15:47 UTCmonitoring

      CMS is back up, but we are monitoring to ensure no further issues.

    3. 28. Februar 2023 um 16:27 UTCresolved

      This incident has been resolved.