Störungsverlauf von Artsy

Slower response times for services

Beginn 8. Dezember 2025 um 14:48 UTC 6h 10m

Pending

Betroffene Komponenten

Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding

8. Dezember 2025 um 14:48 UTCinvestigating
We are currently investigating this issue.
8. Dezember 2025 um 14:55 UTCinvestigating
We are continuing to investigate this issue.
8. Dezember 2025 um 15:03 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8. Dezember 2025 um 18:55 UTCmonitoring
This incident has been resolved.
8. Dezember 2025 um 20:58 UTCresolved
This incident has been resolved.

artsy.net is down

Beginn 18. November 2025 um 12:25 UTC 5h 54m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding

18. November 2025 um 12:25 UTCinvestigating
We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.
18. November 2025 um 12:26 UTCinvestigating
We are continuing to investigate this issue.
18. November 2025 um 12:52 UTCidentified
An upstream service we rely on (Cloudflare) is "experiencing an internal service degradation". We'll continue to monitor their incident resolution status. We expect our own services to recover as soon as they're back up and running. For more details on the Cloudflare outage, you may visit their status page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
18. November 2025 um 13:42 UTCmonitoring
Artsy services have recovered and availability has returned to expected levels. We'll continue monitoring the Cloudflare outage for any further disruption.
18. November 2025 um 18:19 UTCresolved
This incident has been resolved.

Image processing delays

Beginn 31. Oktober 2025 um 15:54 UTC 5h 7m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

ContentPartnersAuctions Bidding

31. Oktober 2025 um 15:54 UTCidentified
The issue has been identified and a fix is being implemented.
31. Oktober 2025 um 16:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
31. Oktober 2025 um 21:01 UTCresolved
This incident has been resolved.

Degraded performance in search

Beginn 20. Oktober 2025 um 10:16 UTC 16m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Artsy for AndroidContentArtsy for iPhone

20. Oktober 2025 um 10:16 UTCinvestigating
We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.
20. Oktober 2025 um 10:18 UTCinvestigating
We are continuing to investigate this issue.
20. Oktober 2025 um 10:32 UTCresolved
All systems are now operating normally.

Elevated error rates and response times on artsy.net

Beginn 16. Oktober 2025 um 13:10 UTC 3h 51m

Pending

Betroffene Komponenten

Content

16. Oktober 2025 um 13:10 UTCinvestigating
We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.
16. Oktober 2025 um 14:03 UTCmonitoring
The period of high latency and 5xx errors has concluded. All systems are now operating normally. We will continue to monitor to ensure continued stability.
16. Oktober 2025 um 17:01 UTCresolved
All systems are now operating normally.

Artsy.net down

Beginn 2. Oktober 2025 um 14:37 UTC 3h 6m

Pending

Betroffene Komponenten

ContentE-commercePartnersAuctions Bidding

2. Oktober 2025 um 14:37 UTCinvestigating
We noticed that artsy.net is breaking for many users. We are currently working on a fix
2. Oktober 2025 um 14:38 UTCinvestigating
We are continuing to investigate this issue.
2. Oktober 2025 um 15:00 UTCmonitoring
Artsy.net is working fine now - we are monitoring status
2. Oktober 2025 um 17:43 UTCresolved
This incident has been resolved.

Increased latency across Artsy

Beginn 19. Mai 2025 um 03:30 UTC 0m

OutageKritischer Vorfall

19. Mai 2025 um 17:55 UTCresolved
This incident was resolved on Monday May 19th at 12:30pm EDT. This incident affected: Artsy for iPhone, Artsy for Android, Artsy API, Artsy Content Management System (CMS) (Content Management, Conversations, Analytics), and Artsy.net Website (Content, E-commerce, Auctions Bidding, Partners).

Newly uploaded image Processing Delays

Beginn 1. Mai 2025 um 20:32 UTC 3h 7m

Pending

Betroffene Komponenten

Partners

1. Mai 2025 um 20:32 UTCinvestigating
Currently investigating some delays on processing of newly uploaded images
1. Mai 2025 um 23:39 UTCinvestigating
Image processing delays have been resolved.
1. Mai 2025 um 23:39 UTCresolved
This incident has been resolved.

Auctions are experiencing outage

Beginn 26. September 2024 um 14:57 UTC 17m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Artsy for AndroidContentE-commerceArtsy for iPhoneAuctions Bidding

26. September 2024 um 14:57 UTCinvestigating
We are currently investigating this issue.
26. September 2024 um 15:06 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26. September 2024 um 15:14 UTCresolved
This incident has been resolved.

Increased latency across Artsy

Beginn 17. September 2024 um 18:21 UTC 49m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Artsy APIArtsy for AndroidConversationsContentE-commerceAnalyticsContent ManagementPartnersArtsy for iPhoneAuctions Bidding

17. September 2024 um 18:21 UTCinvestigating
We are currently investigating this issue.
17. September 2024 um 18:57 UTCmonitoring
A fix has been implemented and we are monitoring the results.
17. September 2024 um 19:10 UTCresolved
This incident has been resolved.

SMS delivery degraded

Beginn 28. Juni 2024 um 13:21 UTC 22m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Content Management

28. Juni 2024 um 13:21 UTCinvestigating
We are currently investigating reports of failed SMS deliveries.
28. Juni 2024 um 13:35 UTCidentified
The issue has been identified and a fix is being implemented.
28. Juni 2024 um 13:43 UTCresolved
This incident has been resolved.

Some email Delivery and Configuration Disruptions

Beginn 29. April 2024 um 14:24 UTC 12h 27m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

E-commerce

29. April 2024 um 14:24 UTCinvestigating
We are currently experiencing a disruption in some email delivery and e-mail configuration services due to a performance issue with an external service provider. This is affecting our ability to send alerts, offer emails, and configure e-mail notifications.
29. April 2024 um 14:26 UTCinvestigating
We are continuing to investigate this issue.
29. April 2024 um 14:28 UTCidentified
The issues have been identified and it's being fixed at the moment.
30. April 2024 um 02:51 UTCresolved
Our external provider has fixed the issue on their end and our services are back up.

Search service degraded

Beginn 16. April 2024 um 13:04 UTC 3h 10m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Artsy for AndroidE-commerceContent ManagementArtsy for iPhone

16. April 2024 um 13:04 UTCinvestigating
We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.
16. April 2024 um 13:07 UTCinvestigating
We are continuing to investigate this issue.
16. April 2024 um 14:06 UTCidentified
The issue has been identified and a fix is being implemented.
16. April 2024 um 14:21 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16. April 2024 um 16:13 UTCresolved
This incident has been resolved.

Facebook authentication broken in App and Web

Beginn 1. März 2024 um 10:47 UTC 3h 25m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Artsy for AndroidContentArtsy for iPhone

1. März 2024 um 10:47 UTCinvestigating
We are currently investigating the issue.
1. März 2024 um 10:49 UTCidentified
The issue has been identified and a fix is being implemented.
1. März 2024 um 14:12 UTCresolved
This incident has been resolved.

Degradation of API performance

Beginn 29. Januar 2024 um 19:31 UTC 23h 37m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Artsy APIArtsy for AndroidE-commercePartnersArtsy for iPhone

29. Januar 2024 um 19:31 UTCinvestigating
We are currently investigating the issue
29. Januar 2024 um 20:12 UTCidentified
The issue has been identified and a fix is being implemented.
29. Januar 2024 um 20:19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30. Januar 2024 um 19:08 UTCresolved
This incident has been resolved.

Issues loading conversations and sending messages

Beginn 24. August 2023 um 14:14 UTC 4h 5m

OutageKritischer Vorfall

Betroffene Komponenten

Conversations

24. August 2023 um 14:14 UTCinvestigating
We are currently investigating this issue.
24. August 2023 um 14:57 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24. August 2023 um 18:20 UTCresolved
This incident has been resolved.

Email responses to conversations experiencing delayed delivery

Beginn 15. August 2023 um 11:14 UTC 3h 25m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Conversations

15. August 2023 um 11:14 UTCmonitoring
Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction. A fix has been implemented and all messages will be delivered over the next few hours.
15. August 2023 um 11:15 UTCmonitoring
We are continuing to monitor for any further issues.
15. August 2023 um 14:40 UTCresolved
This incident has been resolved.

Artist pages error on load

Beginn 16. März 2023 um 22:26 UTC 1h 38m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Artsy APIArtsy for AndroidE-commerceArtsy for iPhone

16. März 2023 um 22:26 UTCidentified
Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.
16. März 2023 um 22:45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
17. März 2023 um 00:04 UTCresolved
This incident has been resolved.

[CMS] Users are having trouble uploading images since yesterday evening

Beginn 10. März 2023 um 13:36 UTC 3h 9m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Content Management

10. März 2023 um 13:36 UTCinvestigating
We are currently investigating this issue.
10. März 2023 um 14:53 UTCmonitoring
A fix has been implemented and we are monitoring the result.
10. März 2023 um 14:55 UTCmonitoring
We are continuing to monitor for any further issues.
10. März 2023 um 16:45 UTCresolved
This incident has been resolved.

CMS Unable to Load

Beginn 28. Februar 2023 um 15:20 UTC 1h 8m

Pending

Betroffene Komponenten

ConversationsAnalyticsContent Management

28. Februar 2023 um 15:20 UTCidentified
The issue has been identified and a fix is being implemented.
28. Februar 2023 um 15:47 UTCmonitoring
CMS is back up, but we are monitoring to ensure no further issues.
28. Februar 2023 um 16:27 UTCresolved
This incident has been resolved.