Störungsverlauf von Atera

1. 27. Oktober 2026 um 14:39 UTCinvestigating

   Einige Kunden können nicht auf app.atera.com zugreifen. Cloudflare hat ein Problem von Drittanbietern identifiziert, das sich auf den Datenverkehr auswirkt, der nach den jüngsten Firmware-Upgrades durch externe Firewalls von Anbietern weitergeleitet wird. Betroffene Kunden können sehen: ERR TIMED OUT auf Standard-HTTP-Websites ERR EMPTY RESPONSE auf nicht standardisierten HTTPS-Ports (z. B. 8443) Cloudflare weist darauf hin, dass dies nur durch Änderungen auf Kundenseite, in der Firewall-Software oder in der Netzwerkkonfiguration behoben werden kann. Wenn Sie betroffen sind, wenden Sie sich bitte an Ihren Firewall-Anbieter oder Ihr Netzwerkteam. Weitere Informationen finden Sie unter: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

2. 27. Oktober 2026 um 15:23 UTCmonitoring

   Cloudflare hat einen Fix implementiert. Weitere Informationen finden Sie unter: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

3. 27. Oktober 2026 um 15:31 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 19. Oktober 2026 um 06:27 UTCinvestigating

   Wir erleben derzeit langsame oder fehlgeschlagene Logins. Einige Benutzer können sich möglicherweise nicht anmelden oder sehen lange Ladezeiten. Unser team untersucht und wir werden in kürze ein update teilen.

2. 19. Oktober 2026 um 06:57 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

3. 19. Oktober 2026 um 07:37 UTCidentified

   Wir haben einige Änderungen auf Datenbankebene vorgenommen, um das Leistungsproblem anzugehen. Wir beobachten jetzt die Ergebnisse genau und werden bald ein weiteres Update bereitstellen.

4. 19. Oktober 2026 um 14:21 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

5. 19. Oktober 2026 um 18:56 UTCmonitoring

   Wir werden weiterhin auf weitere Probleme achten.

6. 20. Oktober 2026 um 07:34 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Oktober 2026 um 12:48 UTCinvestigating

   Wir haben derzeit Verzögerungen mit 2FA-SMS-Verifizierungscodes für Dienste, einschließlich der Funktion Work From Home, aufgrund eines teilweisen Ausfalls bei Twilio, unserem Drittanbieter.

2. 14. Oktober 2026 um 07:10 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 22. Juni 2026 um 04:10 UTCinvestigating

   We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

2. 22. Juni 2026 um 04:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22. Juni 2026 um 07:21 UTCresolved

   This incident has been resolved

1. 11. Juni 2026 um 19:15 UTCidentified

   Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

2. 23. Juni 2026 um 13:52 UTCresolved

   This incident has been resolved.

1. 9. Juni 2026 um 07:31 UTCinvestigating

   Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

2. 9. Juni 2026 um 08:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9. Juni 2026 um 10:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9. Juni 2026 um 11:32 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9. Juni 2026 um 12:31 UTCresolved

   This incident has been resolved.

1. 2. April 2026 um 19:26 UTCinvestigating

   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

2. 2. April 2026 um 21:04 UTCinvestigating

   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

3. 2. April 2026 um 21:38 UTCmonitoring

   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

4. 2. April 2026 um 22:50 UTCresolved

   The issue has been identified and resolved.

1. 9. März 2026 um 15:14 UTCinvestigating

   We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

2. 9. März 2026 um 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. März 2026 um 17:11 UTCresolved

   This incident has been resolved.

1. 9. März 2026 um 14:01 UTCinvestigating

   We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

2. 9. März 2026 um 15:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. März 2026 um 15:24 UTCresolved

   This incident has been resolved.

1. 22. Februar 2026 um 16:43 UTCinvestigating

   We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

2. 22. Februar 2026 um 18:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22. Februar 2026 um 19:08 UTCresolved

   This incident has been resolved.

1. 11. Februar 2026 um 23:47 UTCinvestigating

   Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

2. 12. Februar 2026 um 00:42 UTCinvestigating

   Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

3. 12. Februar 2026 um 01:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12. Februar 2026 um 01:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12. Februar 2026 um 01:21 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 12. Februar 2026 um 01:30 UTCresolved

   This incident has been resolved.

1. 12. Januar 2026 um 11:48 UTCidentified

   Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12. Januar 2026 um 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12. Januar 2026 um 15:08 UTCresolved

   This incident has been resolved.

1. 12. Januar 2026 um 10:28 UTCidentified

   Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12. Januar 2026 um 10:44 UTCidentified

   Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

3. 12. Januar 2026 um 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12. Januar 2026 um 11:38 UTCresolved

   This incident has been resolved.

1. 5. Januar 2026 um 07:22 UTCinvestigating

   Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

2. 5. Januar 2026 um 07:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5. Januar 2026 um 07:47 UTCresolved

   This incident has been resolved.

1. 5. Dezember 2025 um 09:11 UTCinvestigating

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 5. Dezember 2025 um 09:52 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 5. Dezember 2025 um 10:18 UTCresolved

   This incident has been resolved.

1. 18. November 2025 um 12:15 UTCidentified

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 18. November 2025 um 13:24 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 18. November 2025 um 16:12 UTCresolved

   This incident has been resolved.

1. 11. September 2025 um 07:40 UTCinvestigating

   We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

2. 11. September 2025 um 08:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11. September 2025 um 13:04 UTCresolved

   Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

1. 24. Juli 2025 um 15:50 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 24. Juli 2025 um 16:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24. Juli 2025 um 16:32 UTCresolved

   This incident has been resolved.

1. 22. Juli 2025 um 14:59 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 22. Juli 2025 um 15:42 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 22. Juli 2025 um 16:28 UTCresolved

   This incident has been resolved.

1. 17. Juli 2025 um 15:54 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 17. Juli 2025 um 16:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17. Juli 2025 um 17:11 UTCresolved

   This incident has been resolved.