50 Athennian incidents · April 2021 — official updates, affected components, duration and resolution details.
We are currently investigating reports of increased latency and intermittent slowdowns across our platform. Our engineering team is actively working on mitigation strategies to restore normal performance levels. We will provide another update as soon as more information is available.
This incident has been resolved.
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Incident Update: Monitoring Status: Monitoring Message: The site is currently back online, though some components may still experience intermittent degradation or elevated latency. AWS continues to work on restoring the affected infrastructure and services within the Middle East region. While our primary services are recovering, we are keeping the incident open as we monitor system stability and wait for final confirmation of full resolution from AWS. Current Impact: Site Accessibility: Restored. Performance: Some features or API endpoints may still show signs of sluggishness. DR Protocols: We are verifying the availability of our Bahrain DR site as AWS services stabilize. We are continuing to monitor the situation closely and will provide a final update once we are confident in full service restoration.
Update Status
The site is currently back online, though some components may still experience intermittent degradation or elevated latency. AWS continues to work on restoring the affected infrastructure and services within the Middle East region. While our primary services are recovering, we are keeping the incident open as we monitor system stability and wait for final confirmation of full resolution from AWS.
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We are currently experiencing system degradation due to a widespread, global outage affecting our third-party provider, Cloudflare. We sincerely apologize for the disruption. The impact varies by region and may include slow performance or inability to log in. Our team is actively monitoring the situation and implementing all possible workarounds. We will continue to provide updates and are committed to restoring Athennian to full capacity as soon as the issue is resolved by Cloudflare.
The degraded performance caused by the global Cloudflare outage on November 18 appears to be resolved. We are continuing to monitor the system to ensure all services perform as normal.
This incident has been resolved.
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We are currently experiencing degraded performance with document generation. Our team is actively investigating the issue to determine the full scope and implement a fix.
The issues with document generation have been resolved, and we are monitoring to ensure stability
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We are currently executing unplanned maintenance. The platform may have degraded service for approximately 15-30 minutes. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your continued support.
This incident has been resolved.
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We are currently experiencing temporary slowness or downtime with some of our customers since January 29 at 9 AM EST. As such some users are unable to access Athennian. Our team is currently working to solve the issue. Updates will be regularly posted on our status page. We sincerely apologize for any inconvenience and appreciate your continued support.
System Status Update: All Systems Operational We're pleased to report that all systems are now up and running. The recent issue has been fully resolved. We will be sending out a detailed communication via email shortly to provide more information on this matter. Thank you for your patience and understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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We experienced a notification and reminders incident over the weekend that affected our Canada Region Customers. No data was impacted during this incident. A fix has been deployed and all areas of the application are now working as expected. Thanks for your patience.
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On 10/30/23 we experienced a brief disruption of service that affected a small portion of users that were attempting to log-in through our SSO service between 02:00PM MDT- 02:20PM MDT. This disruption of service was due to an incident associated with a 3rd party provider utilized for SSO authentication that has since been remedied.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
This incident has been resolved.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
This incident has been resolved with no impact on end users
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
We are continuing to work on a fix for this issue.
Users that authenticate with usernames and passwords may experience login issues if they have signed in and logged out in the last hour. Recent code changes are causing logins to invalidate. SSO authentication is not affected. We are currently deploying a fix to solve this issue. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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Users are experiencing "503" errors and are unable to reach the application.
On Monday, September 26th, 2022, we experienced intermittent outages for some Canadian customers between 12:51 pm to 1:31 pm MST. A recent change involving the transition between Web Application Firewall \(WAF\) providers adversely impacted the production environment causing other application health safeguards to kick in to action creating the intermittent access issues for customers hosted in our Canadian data centers. Systems in place immediately notified our team of the issue. We then worked to restore the system back to full operation for all customers. Further, steps have been taken to ensure our change management procedures consider potential spill over issues while working with third-party security infrastructure providers.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
The issue has been isolated to infrastructure in the Canadian region. Normal operations are back and running, but our team will continue to monitor the situation.
This incident has been resolved.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
The issue was isolated to Athennian’s US region, but has self recovered. Our team will continue to monitor the situation
This incident has been resolved.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
This incident was a false positive triggered by our automation tools, we are currently double-checking systems to ensure no issues are taking place. All systems are operational. Apologies for the inconvenience.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
Mongocryptd was not running on the server and one of the instances was not responsive
This incident has been resolved.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
This issue is currently only affecting our US region. We are investigating the issue
The US region has returned to normal operation. Our team will continue to monitor servers in this region. Thank you for your patience and understanding.
We are continuing to monitor for any further issues.
This incident has been resolved.
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Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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