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    Störungsverlauf von Blueshift

    54 Blueshift incidents · Mai 2023 — official updates, affected components, duration and resolution details.

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    Rechenkapazitätsprobleme in US- und EU-Rechenzentren

    Beginn 15. Juli 2026 um 05:24 UTC · 16h 6m

    Pending
    1. 15. Juli 2026 um 05:24 UTCinvestigating

      Wir sehen Probleme mit der Rechenkapazität sowohl in den US- als auch in den EU-Rechenzentren. Viele Cluster laufen mit begrenzter Kapazität - folglich wird es Verarbeitungsrückstände und Verzögerungen geben.

    2. 15. Juli 2026 um 05:28 UTCidentified

      Wir arbeiten mit aws-unterstützung daran, die quoten zu erhöhen, dies kann einige zeit dauern (einige stunden).

    3. 15. Juli 2026 um 11:52 UTCidentified

      Wir sind noch nicht voll ausgelastet. Wir versuchen, dies bald zu lösen.

    4. 15. Juli 2026 um 17:56 UTCmonitoring

      Wir beginnen zu sehen, dass die Kapazitäten zurückkehren. Der Rückstand ist sehr groß geworden - es wird viele Stunden dauern, bis er abläuft.

    5. 15. Juli 2026 um 21:30 UTCresolved

      Dieser Vorfall wurde behoben und der Rückstand ist auf ein normales Niveau zurückgekehrt.

    Automatisch aus der offiziellen Störungsmeldung übersetzt.

    Ausfall mit E-Mail Validation Service

    Beginn 13. Juli 2026 um 18:40 UTC · 1h 45m

    Pending
    1. 13. Juli 2026 um 18:40 UTCinvestigating

      Unser E-Mail-Validierungsdienst ist derzeit aufgrund eines anhaltenden Problems nicht verfügbar. Wir arbeiten aktiv daran, den Service so schnell wie möglich wiederherzustellen. Wir entschuldigen uns für die Unannehmlichkeiten und schätzen Ihre Geduld.

    2. 13. Juli 2026 um 19:48 UTCmonitoring

      Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

    3. 13. Juli 2026 um 20:24 UTCresolved

      Dieser Vorfall wurde behoben.

    Automatisch aus der offiziellen Störungsmeldung übersetzt.

    Ausfall mit E-Mail Validation Service

    Beginn 10. Juli 2026 um 19:48 UTC · 1h 0m

    OutageSchwerwiegender Vorfall
    1. 10. Juli 2026 um 19:48 UTCinvestigating

      Wir untersuchen das Problem derzeit.

    2. 10. Juli 2026 um 20:15 UTCmonitoring

      Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

    3. 10. Juli 2026 um 20:49 UTCresolved

      Dieser Vorfall wurde behoben.

    Automatisch aus der offiziellen Störungsmeldung übersetzt.

    (EU) Campaing-Sendungen sind im EU-Rechenzentrum langsam

    Beginn 10. Juli 2026 um 10:14 UTC · 1h 23m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    One-Time/Recurring CampaignsEvent-Triggered CampaignsSegment-Triggered Campaigns
    1. 10. Juli 2026 um 10:14 UTCinvestigating

      Wir untersuchen derzeit dieses Problem.

    2. 10. Juli 2026 um 10:44 UTCidentified

      Das Problem wurde identifiziert und ein Fix wird implementiert.

    3. 10. Juli 2026 um 10:57 UTCmonitoring

      Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

    4. 10. Juli 2026 um 11:37 UTCresolved

      Dieser Vorfall wurde behoben.

    Automatisch aus der offiziellen Störungsmeldung übersetzt.

    (US) Errors accessing dashboard

    Beginn 5. Juni 2026 um 21:02 UTC · 1h 33m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Dashboard ( app.getblueshift.com, and/or app.eu.getblueshift.com)
    1. 5. Juni 2026 um 21:02 UTCinvestigating

      We are currently investigating this issue.

    2. 5. Juni 2026 um 21:13 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5. Juni 2026 um 21:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5. Juni 2026 um 22:35 UTCresolved

      This incident is resolved now, dashboard is stable now - app.getblueshift.com.

    Event Processing Delayed

    Beginn 20. Mai 2026 um 17:39 UTC · 1h 3m

    Pending
    Betroffene Komponenten
    Event processing & API
    1. 20. Mai 2026 um 17:39 UTCinvestigating

      We are currently investigating this issue.

    2. 20. Mai 2026 um 17:56 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20. Mai 2026 um 18:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20. Mai 2026 um 18:42 UTCresolved

      This incident has been resolved.

    (US) Seeing latencies in event api's

    Beginn 6. April 2026 um 05:58 UTC · 2h 47m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Event processing & API
    1. 6. April 2026 um 05:58 UTCinvestigating

      We are currently investigating this issue.

    2. 6. April 2026 um 05:59 UTCinvestigating

      The issue we saw 30 mins back is not completely solved - will keep this page open until we resolve it fully.

    3. 6. April 2026 um 06:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6. April 2026 um 08:45 UTCresolved

      This incident has been resolved.

    (US) Seeing latencies in event api's

    Beginn 6. April 2026 um 05:24 UTC · 23m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Event processing & API
    1. 6. April 2026 um 05:24 UTCinvestigating

      We are currently investigating this issue.

    2. 6. April 2026 um 05:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6. April 2026 um 05:38 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6. April 2026 um 05:47 UTCresolved

      This incident has been resolved.

    (US) Seeing delays in event processing

    Beginn 18. März 2026 um 15:10 UTC · 2h 40m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Event processing & APIEvent-Triggered Campaigns
    1. 18. März 2026 um 15:10 UTCinvestigating

      We are currently investigating this issue.

    2. 18. März 2026 um 15:45 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 18. März 2026 um 15:53 UTCmonitoring

      We have added a fix and are monitoring the system.

    4. 18. März 2026 um 17:50 UTCresolved

      This incident has been resolved.

    (US) Campaigns failures

    Beginn 7. März 2026 um 08:39 UTC · 3h 43m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    One-Time/Recurring CampaignsEvent-Triggered CampaignsSegment-Triggered Campaigns
    1. 7. März 2026 um 08:39 UTCidentified

      We are seeing some issues with a database that backs campaigns. While we work to fix the issue you will see some campaigns failures.

    2. 7. März 2026 um 09:52 UTCidentified

      This problem needs a temporary pausing of all campaigns. We are doing that now.

    3. 7. März 2026 um 10:17 UTCidentified

      Expecting campaigns to be paused for another 30 mins

    4. 7. März 2026 um 11:20 UTCidentified

      Have unpaused campaigns. Monitoring for campaigns to get stable.

    5. 7. März 2026 um 11:30 UTCmonitoring

      Campaign sends are going out normally. Will keep monitoring this.

    6. 7. März 2026 um 12:21 UTCresolved

      This incident has been resolved.

    Seeing errors in launching campaigns in both US & EU datacenters

    Beginn 10. Januar 2026 um 09:30 UTC · 43m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    One-Time/Recurring CampaignsEvent-Triggered CampaignsSegment-Triggered Campaigns
    1. 10. Januar 2026 um 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 10. Januar 2026 um 09:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10. Januar 2026 um 09:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10. Januar 2026 um 10:13 UTCresolved

      This incident has been resolved.

    Increased Latencies in Campaigns

    Beginn 9. Januar 2026 um 19:04 UTC · 17m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    One-Time/Recurring CampaignsEvent-Triggered CampaignsSegment-Triggered Campaigns
    1. 9. Januar 2026 um 19:04 UTCinvestigating

      We are currently investigating this issue.

    2. 9. Januar 2026 um 19:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9. Januar 2026 um 19:18 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9. Januar 2026 um 19:22 UTCresolved

      This incident has been resolved.

    Possible disruptions to event/tracking api's (because of the ongoing cloudflare outage)

    Beginn 5. Dezember 2025 um 09:08 UTC · 2h 58m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Event processing & API
    1. 5. Dezember 2025 um 09:08 UTCinvestigating

      We are currently investigating this issue.

    2. 5. Dezember 2025 um 09:10 UTCinvestigating

      We are currently seeing errors for following Blueshift sites: https://developer.blueshift.com https://academy.blueshift.com https://blueshift.com

    3. 5. Dezember 2025 um 09:16 UTCinvestigating

      We do see these Blueshift sites loading now https://developer.blueshift.com https://academy.blueshift.com https://blueshift.com Further updates on the cloudflare outage are available here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

    4. 5. Dezember 2025 um 09:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    5. 5. Dezember 2025 um 09:26 UTCmonitoring

      All Blueshift pages are working normally now.

    6. 5. Dezember 2025 um 12:06 UTCresolved

      This incident has been resolved.

    Delays in Reporting

    Beginn 25. November 2025 um 23:51 UTC · 2h 24m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Reporting
    1. 25. November 2025 um 23:51 UTCinvestigating

      We are currently investigating this issue.

    2. 25. November 2025 um 23:52 UTCinvestigating

      Stats updates are lagging as such the reporting data in dashboard will be slightly outdated.

    3. 25. November 2025 um 23:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 26. November 2025 um 00:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 26. November 2025 um 02:15 UTCresolved

      This incident has been resolved.

    Visual Editor not loading (US datacenter only)

    Beginn 6. November 2025 um 16:29 UTC · 4h 36m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Dashboard ( app.getblueshift.com, and/or app.eu.getblueshift.com)
    1. 6. November 2025 um 16:29 UTCinvestigating

      We are currently investigating this issue.

    2. 6. November 2025 um 16:44 UTCidentified

      The visual editor uses a 3rd party SAAS vendor. This incident is related to some connectivity issues with this vendors endpoint. The issue has happened multiple times today and we are working with the vendor to fix this.

    3. 6. November 2025 um 17:41 UTCmonitoring

      The visual editor is now operational. We will keep monitoring and working with the vendor to implement a permanent fix.

    4. 6. November 2025 um 17:44 UTCmonitoring

      The visual editor is not loading again. The issue is intermittent. We are working with the vendor to fix.

    5. 6. November 2025 um 19:34 UTCmonitoring

      The visual editor is operational since 45 mins. Will continue monitoring this.

    6. 6. November 2025 um 21:05 UTCresolved

      This incident has been resolved.

    Visual Editor not loading (US datacenter only)

    Beginn 6. November 2025 um 14:27 UTC · 1h 17m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Dashboard ( app.getblueshift.com, and/or app.eu.getblueshift.com)
    1. 6. November 2025 um 14:27 UTCinvestigating

      We are currently investigating this issue.

    2. 6. November 2025 um 15:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6. November 2025 um 15:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6. November 2025 um 15:44 UTCresolved

      This incident has been resolved.

    Visual Editor not loading (US datacenter only)

    Beginn 30. Oktober 2025 um 13:28 UTC · 36m

    Pending
    Betroffene Komponenten
    Dashboard ( app.getblueshift.com, and/or app.eu.getblueshift.com)
    1. 30. Oktober 2025 um 13:28 UTCinvestigating

      We are currently investigating issues with visual editor not loading in our US datacenter. We are working with the third party visual editor plugin to resolve this.

    2. 30. Oktober 2025 um 13:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30. Oktober 2025 um 13:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30. Oktober 2025 um 14:04 UTCresolved

      This incident has been resolved.

    Observing slowness in backend systems (US datacenter only)

    Beginn 16. August 2025 um 18:21 UTC · 2h 33m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Event processing & APIOne-Time/Recurring CampaignsUser UploadsSyndicationsEvent-Triggered CampaignsSegment-Triggered CampaignsEvent ImportsLive ContentCatalog Uploads
    1. 16. August 2025 um 18:21 UTCinvestigating

      We are currently investigating this issue.

    2. 16. August 2025 um 19:22 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16. August 2025 um 19:55 UTCidentified

      We are currently applying a fix to the slowness issue. This process will take many hours. The system is stable now - however latencies are still higher than normal. We will keep this status page open until the fix is completely rolled out.

    4. 16. August 2025 um 20:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 16. August 2025 um 20:54 UTCresolved

      This incident has been resolved.

    Errors in campaigns graphs in the dashboard (US datacenter only)

    Beginn 4. Juni 2025 um 05:20 UTC · 51m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Reporting
    1. 4. Juni 2025 um 05:20 UTCinvestigating

      We are seeing errors with displaying campaigns graphs in various dashboard pages.

    2. 4. Juni 2025 um 05:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 4. Juni 2025 um 05:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 4. Juni 2025 um 06:11 UTCresolved

      This incident has been resolved.

    Latencies in One-time and Recurring Campaigns (US datacenter only)

    Beginn 27. Mai 2025 um 01:55 UTC · 34m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    One-Time/Recurring Campaigns
    1. 27. Mai 2025 um 01:55 UTCinvestigating

      We are currently investigating this issue.

    2. 27. Mai 2025 um 02:08 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27. Mai 2025 um 02:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27. Mai 2025 um 02:24 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 27. Mai 2025 um 02:29 UTCresolved

      This incident has been resolved.