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The Learning Technologies & Services team has reported that the following are unavailable: Learning Hub (learn.bcit.ca) Employee Learning Centre (pd.bcit.ca) updates will be made on this page as more information is available.

We are continuing to investigate this issue.

We have been advised by D2L that both learn.bcit.ca and pd.bcit.ca are available.

BCIT lost network access at around 8:15 am. Access has been restored for the Burnaby Campus but remains intermittent for the AIC, ATC, BMC, DTC campuses IT Services analysts are working to resolve this issue. This message will be updated when more information is available

We are continuing to investigate this issue.

This incident has been resolved.

Our website search provider is currently experiencing an outage, we are working with them to resolve the issue as quickly as possible. Until resolved our website search will be unavailable.

While the search feature on the BCIT Website continues to be unavailable, please make use of BCIT AI assist as an alternative. https://www.bcit.ca/search-ai-assist/

The availability of Search on the BCIT Website is returning although the situation is continuing to be monitored by our team

This incident has been resolved.

Intermittent connection to GlobalProtect VPN for BCIT. Issue is currently under investigation.

Cause Identified and fixed being applied. GlobalProtect VPN service will continue to be intermittently available as the fix is applied and verified.

Fixed applied and service continues to be stable. Incident resolved.

IT Services staff continue to monitor Microsoft for updates on this service outage/disruption. This message will be updated as more information is available. https://status.cloud.microsoft/ User impact: Users may be unable to access the Microsoft 365 admin center and see delays when accessing other Microsoft 365 services. More info: Additionally, admins are reporting issues when attempting to access some Microsoft Purview and Microsoft Intune functions. Users are also seeing issues with add-ins and network connectivity in Outlook. Current status: Microsoft is reviewing reports of an issue impacting Microsoft Azure and Microsoft 365 services, including impact to the Microsoft 365 admin center and other services, including but not limited to those described in the more info section of this communication. We're reviewing corresponding service telemetry to isolate the cause of the issue and determine next troubleshooting steps. Scope of impact: Any users attempting to access Microsoft 365 services may be impacted. Next update by: Wednesday, October 29, 2025, at 10:30 AM PST (5:30 PM UTC)

Microsoft has declared this issue resolved.

Microsoft has declared this issue resolved

Microsoft has declared this issue resolved

Microsoft has declared this issue resolved

Between Oct 1-8, emails were sent to employees with Adobe licenses indicating that their entitlements would expire on October 9th at 8:53 GMT time. Adobe licenses expired on October 1st for all employees and it was presumed to be an erroneous email. This morning (October 9) IT Services received reports from staff who had lost access to Adobe Acrobat today (per the original email). Staff are working to re-add any accounts that were removed and the process should be completed by 12:00 noon October 9th.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Staff are working to re-add any accounts that were removed and the process should be completed by October 9th, 12:00 noon PST.

IT Services discovered that due to a change made over the weekend (October 4/5, 2025), inadvertently triggered the delivery of notifications that should have been sent April 14/15, 2025. Those notifications had been backlogged due to an error in configuration. We would like to assure you that a breach did not occur, and your data has not been sold. We have since disabled the notification process in all our environments to ensure no further messages are inadvertently sent out. Apologies again for the confusion and thank you for your patience as we work to prevent this from happening in the future.

We are continuing to investigate this issue.

We have since disabled the notification process in all our environments to ensure no further messages are inadvertently sent out. Apologies again for the confusion and thank you for your patience as we work to prevent this from happening in the future.

We are currently experiencing issues with network connectivity - both wired and wireless. Our team is working on resolving this issue and this message will be updated as more information is available. we apologize for any inconvenience and thank you for your patience.

Root cause Identified and a fix is being applied. Wireless and Wired connectivity will continue be intermittent.

Network connectivity (wired and wireless) has been restored

ITS Services is aware of an issue where some applications started through AppsAnywhere will not launch or do not function properly. Our staff are working with the vendor to determine the cause and a resolution. This message will updated as more information is available.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This issues has been resolved and IT Services staff are in the process of updating Windows images for the impacted computer labs

2025-Aug-18 started before 8:00 am We are currently experiencing issues with wired network connections. Please use wifi The team is working on this and this message will be updated as more information is available

This incident has been resolved.

Due to the high volume in contacts during Flex learning registration this morning, the following are experiencing intermittent connection issues: ... Programs and Course search from the Main BCIT website (bcit.ca/study) ... searching for courses from the Student Self Service Portal

issues with the @bcit.ca website have been resolved

This incident has been resolved.

The following websites are currently unavailable bcit.ca kb.bcit.ca (knowledge base)

We are continuing to investigate this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

The following websites are currently unavailable bcit.ca kb.bcit.ca (knowledge base)

The

myBCIT is currently unavailable. Clients are getting the "User Name Not Found" error. Our team is working to resolve this issue as quickly as possible. Access to following are still available through the direct links: @my.bcit.ca email - mail.my.bcit.ca the Learning Hub - learn.bcit.ca

This incident has been resolved.

Due to the high volume in contacts during Flex learning registration this morning, the BCIT public web site is experiencing intermittent connection issues

We are continuing to investigate this issue.

This incident has been resolved.

We have identified the issue and are currently working with Bell Services to resolve the issue. Service restoration will occur shortly.

A fix has been implemented and we are monitoring the results.

The Main (604-434-5734) and Registration (604-434-1610) phone numbers are now operational.

Users report that they can't send or receive messages at all. This issue occurs in all Exchange Online connection methods. This is a nation-wide issue affecting all Outlook Online users in Canada. Microsoft is working on this issue. Sorry for any inconvenience.

We are continuing to investigate this issue.

Service restored

Financial Services is aware of the issue, it is a general issue affecting all Chrome River customers, and Finance is in contact with Chrome River. Not ETA yet on resolution.

We are continuing to investigate this issue.

Chrome River is available.

The IT department is currently investigating reported problems with the my.bcit.ca email service.

Issue has been identified and resolved: Users previously experiencing missing email should have their mailboxes restored completely.